I walked in at 3:59 pm on Saturday and the Gus was still helping another customer I was told "mam we cannot accept any customers after 4 o clock because we close at 4" I understand you close at 4. You should have locked the door then and not let me come in at all, not refuse service after I walked in! I was Literally just dropping off an Amazon package. But oh well will never choose this store again for my mailing services, and mind you I run a business so I use it quite often. Bye read more

Excellent customer service, so easy and not too busy. I've gone here so many times to drop off Nespresso recycling bags and send packages.

Courteous staff, I've used this location for drop off, Amazon returns, shipping, printing and notary services.

I never due reviews but the customer service that Alex was able to provide was very helpful as I don't deal with shipping much. He needs a raise! read more

Alex helped me with printing very attentive, he was very kind and showed his skills in working the equipment at the store

Eli was courteous and extremely professional. I needed to print a pdf of my moving details, at the last minute. In 20 minutes he had received my email of the pdf, printed 100 copies and cut them in half for me. He assisted 3 other customers at the same time. I was on my way, as a satisfied customer. read more

Service is pretty slow with only two employees. Don't like the fact they don't make eye contact. A good morning or howdy would suffice. lol Just noticed both of the employees UPS jacket is super dirty. I mean can't the store owner make sure their employees who represent the store have clean UPS jackets since it is a light blue windbreaker. This is daunting it's about 1230. We got a couple doing notary then a family taking pass port photos. lol OMG read more

I was told that they do not do poster prints and that another of their locations recently received their printer, and that they are still learning how to use it. I was told they only have one location that I can go to that should be able to do my prints that I was inquiring about read more

Parking, no issue whatsoever. Huge parking lot. This UPS store has been my go to for years. They get busy during the holidays, just as any other place but Everytime I've gone - they have been fast. The only times they were backed up are always due to guests who are more "old fashioned" and still making labels at the store. Oddly enough, this is the only UPS location that actually scans my USPS (postal) packages and even gives me a receipt! It's a small gesture but it goes a long way. Other locations will just tell me they can't scan it. Notable employees include Andre and another gentlemen (forgot his name but Hispanic/Caucasian, mid 20s). These guys go far and beyond for their customers. read more

Exceptional insanely fast service. I came here for a passport picture, and then later to overnight a package. The curly haired gentleman, and especially the woman who help (Krystal) were incredibly helpful, friendly, and professional. What I love about coming here is that the staff will get you out the door as quickly as possible. I don't think I've ever had to wait more than a few minutes, even in the rare cases there is a line. They know how to triage customer need and can process multiple requests at the same time, accurately. Great for when you're in a time crunch and also need help figuring out how to ship. Nothing short of outstanding. And the Halloween candy was icing on the cake for my adult self. read more

Went there to return an Amazon package. The lady there was unnecessarily rude. I won't be going back.

I'm glad this is my neighborhood UPS because staff are always really helpful and friendly. In general I like UPS stores more because they always help me pack stuff, compared to USPS where they don't help me at all and try to get me to buy an entire roll of tape to tape a shipping label myself, or move me to the back of the line to write down an address really quick. UPS is just a lot more expensive as I'm sure you all know. But lately I've been shipping a lot of stuff from Facebook Marketplace and discovered that UPS is actually like a dollar cheaper than USPS priority mail. read more

No line when I showed up. Friendly service with a smile. Just a bit hard to find. Tip: go through parking gate at the front entrance (keep ticket, it's good for 30 mins) and follow road towards the back of the building. There are two designated parking spots for UPS drop off and extra parkings. Follow the walkway to your left after you park and you'll see a UPS sign where you enter the store. read more

Arrived at 8:41ish and store not open yet as of 8:45 (scheduled open time is 8:30 am). At least two other people were waiting too

The only ups store I go! Staff here are extremely helpful and professional. I visit this store often to drop off packages for amazon return and stuff I sold on Mercari. And the experience here is always pleasant. Recently, I had to ship a double stroller which my husband had to make the shipping package with different boxes because the item was too big for any box we could find. We were concerned about the package when we took it to the store. The staff helped us making the box more secure and told us that if the driver can't take the item, they will give us a call. The staff here are respectful and polite. If there is a line, you can tell they are trying their best to move the line quickly but still providing the good customer service to you. read more

Noelle's Yelp Notebook 2018 With the ongoing package thefts in San Jose, my family has decided to get a UPS mailbox. The difference between a UPS mailbox and a P.O. Box aka Post Office Box is the UPS mailbox uses a street address. So when ordering from anywhere in the world packages will be sent without issue to my UPS mailbox, whereas with a P.O. Box there are usually mailing restrictions. In previous years, we had the large UPS Mail Box. Going after hours and looking for even the smallest of packages I noticed they weren't placed in the large UPS Mail Box and I would have to come the next day to retrieve my packages. Good news is we downgraded to a smaller UPS Mail Box and it fits our needs just fine. If your package is small or large, they just hold it on a shelf. Customer service is always friendly, sometimes fast and other times slow depending on how many employees and customers are in this UPS Store. Huge benefits of the UPS Mailbox- no more package thefts and I don't have to worry about inclement weather and package damage. I highly recommend a UPS Mailbox to family and friends. Noelle's Notes Get a UPS Mailbox to ensure packages aren't stolen They have notary services at this UPS location Tons of parking at this particular location read more

Often only have 1 person working at busy times. They are very helpful and friendly, but be prepared to wait.

This UPS store has always been clean, organized and the staff have been friendly. I don't have a PO Box here but I see they have that option as well. Shipping has always been very easy at this location. read more

I rarely write review but this time I have to. Customer service really needs to be re-trained! I dropped off my Amazon return and this UPS store messed it up. I regreted not returning through Amazon drop off but chosen this UPS store. There were 2 similar items that need to be placed in the same box; The clerk (I did not get his name - mistake #1) said to put ONLY 1 in the box. The other item was not. I worried but he told me not to. Now, after 8 days, Amazon ALREADY RECEIVED AND REFUNDED for ONLY 1 item! The other one shows not with label created as I track from UPS.com?!? I took pictures of the tracking info from UPS.com but the think-he-smart guy keeeps telling me I can not track from UPS even I showed him the screen shot showing the delivery status?!? The whole time I tried to tell him without any yelling nor using any bad language but he and the other girl (dare not to say their name when asked) rudely don't want to listen. In short, stay away from this UPS location if you do not want stresses and headaches dealling with messed up package delivery and terrible customer services. Now, I will have to spend hours with Amazon to solve missing package (I have dropped off receipt!). Never again at this UPS store!!! read more

I usually return many packages a week and I only trust this UPS Store. I've never had any issues here and they have the best attitude. Christian helped me today at the front and really went the extra mile to help me package an item I really needed to get out. I appreciate the service considering I'm in the industry myself and I know how sometimes difficult it can be. Kudos to you guys keep up the great work! read more

Dropped off my Amazon return. Alex was very friendly and quick to help me. 5/5 rating for his services, asking me if I'd like a receipt which I always do. read more

I didn't get the guys name, dang it! But he was very nice and patience with me because I had my fax numbers all mixed up but he keep on insisting we get it done. That was nice of him cause I didn't feel like such a burden. And at the end it went through and got my papers out to the contact. Yay! Thanks UPS! read more

Needed some docs notarized. 10 minute job. The guy behind the counter asks if I can come back later because he's about to take a break. I tell him I'm in a rush so he huffs out an okay with attitude. That's not good customer service at all. I won't give my business to a place that treats customers this way. Congrats, business owner! Lost a customer today. read more

It's 9am on 4/19/23, store opens at 8:30am, store is closed. Have also seen signs on door in past, "back in 10 minutes." Very unprofessional and lets employees come as go as they please. read more

The service here is good and the staff is friendly. Mailing out packages here sometimes has a line up and a wait. It's located in a plaza so it has traffic throughout peak hours. It's generally well kept and clean. Overall, a nice decent UPs store. read more

Very nice employees. They are very courteous and help with all my needs quickly. I am impressed by this location.

I've been to a handful of UPS stores, and this is by far one of the ones where I've had the least trouble with. I haven't talked to any rude employees like I had at other locations and they are usually helpful! read more

Capitol expressway UPS is Amazing I love the customer service here, the girls are very helpfull and will do extra work for you. I do lots of shipping from online bussines and nothing gets lost or broken ever with them they handle boxes with care and wrap them like Pro's. Thank you. read more

If there is negative store then I would give this store a -10 star. The customer service is terrible and unprofessional. The girl Dianna is extremely rude and lazy. The store lost many of my packages to Amazon, and in one instance they stole it. They claimed no label and they do not know whose the box belonged to, but when I came to the store they know right away it is my box. They stole my box and did not follow the guideline of UPS that they have to keep the unknown box for 2 months at least. They took it less than 2 weeks. The owner is a theft and save your time to go to other store or you have to deal with all the headaches and lies. read more

The service in here was decent. Nothing extraordinary. I came in was quickly attended to. Got my items shipped in under 15 minutes. And that was about it. No smiles or friendly service but the job was done. read more

I had the worst experience at this store so now I just go directly to the US Post Office. I dropped my iPhone 11 inside the iPhone box inside a bubbled bag one Friday evening and this was supposed to be picked up from US Post Office guy on Monday but I guess someone notice it was an iPhone and suddenly got stolen. I went to the US Post Office on Wednesday after not having a location of my item and they told me it got never scanned out of this UPS store. I went back to the store and they couldn't tell me what happened. Unacceptable read more

September 4, 2:20 pm - just returning a couple of amazon items. The server with glasses and dark curly hair...,, extremely extremely rude. Just asked a simple question - and wow so rude. Having a bad day? Why lay it out on a customer? Once again confirmation that this store does not train their employees well. I didn't like this store to begin with from an experience in the past but thought I'd give it another shot... but nope! To the owner of the store, please get your employees proper basic training about customer service, or simply, please hire the right people. read more

Horrible customer service. My daughter's friend in San Jose went out of her way to go to the college and pick up prescriptions my daughter mistakenly left at school during the long holiday break. Being medications, my daughter needs them asap. Her friend got to this UPS store after the Friday cut off and paid a very high fee (more than $50) to get the prescriptions delivered by next day air. Wouldn't that mean being picked up on Saturday and delivered by Sunday or Monday at latest (they were only going to southern California)? However my daughter received them four days later. We spoke with UPS and this store's manager to get a reduction in price (come on, they're students after all) and was met with a negative attitude and no money back. This store's policies and customer service both are horrible! read more

I visited ups store at 541 West Capitol street and I was treated excellent and the staff by the name of "Christian " was very helpful for the service I was looking. He went out of his way and my experience was great!!!!! read more

Worst mailing center ever. Super expensive, last pickup is too early so you're screwed if you come in the afternoon. Minimum on credit card charge which is ridiculous and illegal I believe. I am aggravated and still screwed every time I come here. Never again. Spare yourself. Go to FedEx or USPS. Much more helpful. read more

Fast, easy, and great service! Came in to make some copies and drop a package off and The associate by the name priscilla helped me with my copies and handled my package to be shipped with no problem. She also helped answer some questions I had. Very helpful and great ups store location! And just to add, I would much rather pay a little extra at this store since its way more convenient then waiting in line at Usps read more

I must say this place customer service is 10 out of 10. The gentleman helped me twice in different month and was very helpful and did an excellent job. I love this place and thank you for your service. read more

Came in here today to drop off a pre-paid package, but I hadn't sealed up the box. Was just hoping to get some tape to do it myself but the guy working said he'd take care of it for me. He even made sure I got a receipt with tracking number even though most places will just take your package and tell you to get lost. Nice surprise to get such good service. Will definitely come back. read more

Just your everyday ups store with most of the time above average customer service. I have been going here for years with all my ups needs and never have had any trouble. Customer service here is very friendly and they are always more than happy to provide extra tape on your packages without any additional fees. Never have to really worry about long waits here either. The staff are pretty efficient and generally they get through lines pretty quick. Only downside is that sometimes they open like 10-15 minutes late. That has happened to me a few times and to a friend as well. I just go at noon now so it is not a big deal. read more

Completely inept at providing any kind of service without having to call someone for help. Which takes them at least 20 minutes of instructions from the person on the phone. Then they proceed to tell you they can't help. NEVER USING a UPS Store again. Find an actual UPS shipping center & save yourself a lot of $$$ because the UPS stores are a joke with their pricing! read more