Great place and people! You can handle FedEx, UPS, Amazon, and USPS drop-offs all in one spot, plus mailbox services, notary, passport photos, shredding, office supplies, and shipping supplies. What really stood out was the customer service. They took care of me the whole time and were genuinely friendly and smiling. I came in just needing to drop off a package but didn't have clear tape to attach the label. They handled it right there--taped the label, secured the box, and made the whole process effortless. Great people, great service. This is the kind of place you keep coming back to. read more

PostalAnnex - What they offer - Notaries Near Me - San Jose, California

Super funny staff , they helped my friend notarize a document and gave him some good advice and some humor . Made the experience go by quick . Thank you again ! read more

Really friendly PostalAnnex location! I went here for a FedEx drop off and found out they also do drop offs for UPS, USPS, and DHL. This will be my go-to spot for return drop offs going forward instead of going to multiple places to return items. :) This location is located in the same plaza as the Safeway on Branham. They also provide other services at very fair prices! read more

PostalAnnex - Services offered - Notaries Near Me - San Jose, California

Great customer service! I came in with a large, heavy scooter that needed to get RMA'ed and despite being very difficult to package, they made it work. They even stayed past their closing time to make sure I was taken care of. read more

Worst store in this area Bad attitude and not knowledgeable Need better employees training and be customer friendly read more

Provided kind and quality service. Was considerate and gave affordable options. Will return for future postal needs.

Went in here because we needed to get something notarized and then sent via certified mail. We were greeted immediately. Both of the people who worked there were very kind and polite. We were in and out including getting the document notarized and mailed with certified mail in less than 10 minutes. Cost was around $20 for everything. read more

Don't get fingerprinting done here. It took 45 minutes this afternoon and they couldn't guarantee that my prints would go through. There was one person getting theirs done before me who took about 15-20 minutes. When it was my turn, the trainee couldn't get my pinky prints approved. The computer would beep and say, "insufficient roll." After we tried rolling each pinky about 20 times each, she finally went to get help from another employee. He came back and said they could just submit them anyways. I asked what would happen if each pinky was an inefficient capture and he said my Livescan/fingerprinting wouldn't clear and I could come back and get a refund for the $30 fee. So here I am waiting and hoping they captured my prints accurately in time to get cleared for my kids field trip. Lesson learned, I won't come here for fingerprinting ever again. read more

Good service and offers to help load packages. Will come backs for more . Ok thank you.

Professional & friendly staff! I have had great experiences doing passport photos and sending packages to different states. read more

I love this place to ship my packages. Not only do I ship UPS packages for also USPS, which is so convenient. They open a lot later than the regular post office, and they're always so friendly. Definitely recommend this place to everybody else who wants to get their packages to ship out without having to deal with rude customer service like I have dealt with when I go to the UPS store. read more

I've had a PO Box at this location for a few years to avoid dealing with package thieves and the experience between the previous team and this team is night and day. I'm greeted with enthusiasm every time I come in and the qol upgrades with notifications is great. Keep it up! read more

This was my 2nd time getting something notarized here, and both times the service was great and very helpful. They're very thorough with their work and always make sure to check IDs. It was a bit embarrassing that my ID was expired, but luckily they accepted my passport and were still able to complete my paperwork. They made the process very easy and quick. read more

I've been here a couple times for fingerprint scans. The staff are super helpful, patient, and kind. I handled my business and was in and out in no time. Highly recommend this store! read more

Amazing service. The staff was friendly, professional, and really efficient. The process was quick, everything was explained clearly, and I felt taken care of. Would 100% recommend. read more

Arrived here with my family around 1:15 pm on a Saturday afternoon to ship a package, notarize documents, and photocopy documents. We were the only ones inside and there was a sole worker helping us- a nice gentleman who provided awesome and professional customer service. He was very thorough in helping us with our multiple asks and specific requests while great multitasking like picking up the phone and attending to walk in customers while we were working on our documents. He found opportune moments to work with other customers while working with us. Got all of our tasks done at this Postal Annex and highly appreciate the customer service especially on a hot day! read more

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I have been going to this establishment for several years now. Staff have been helpful, approachable and friendly. Services are ,to my opinion, complete and delivered well. I highly recommend doing business with them.. read more

Great location! Very friendly staff and quick service. Never had any issues with packages being dropped off. My go to local spot!!

Horrible experience. The staff is good except one who is an elderly guy who was extremely rude. We brought 20 boxes worth to be mailed and this is the first time I've heard of the reasoning, there's not enough space for the carrier to accept these boxes. We've dropped more than 20 boxes several times before with no issues. If you're dealing with staff, just don't deal with the elderly guy here, as he spews inaccurate information so that he doesn't have to work. read more

They are awesome been there for years never had no problems great people and very respectful.

Pleasant employees. Great customer service. They assisted me with mailing boxes and they have a notary.

Very friendly staff. Excellent customer service. Very professional. I would recommend this location for anything when it comes to your shipping needs. Thank you postal annex !! read more

Great Value with absolutely awesome Customer Service- Suzanne was personable, helpful and efficient.

If there is 10 stars I would put 10 they have the best service. I'm a jeweler and always ship my ordered here at least 1x a day best post office in the world I always come here 100 stars read more

New management is very attentive and kind. Helped me send a package to an ex boyfriend and figure out best sizing and pricing. Great service and conversation! read more

Very friendly people!!! Also now under new management. I have been going there for years. I have used their notary service and also fingerprint livescan services! Always willing to listen and help AND of course ship! read more

The representative was very friendly and helped process our shipping. He answered all our questions

This is the worst place to get a mailbox at in my opinion. The app notifies you and shows your package has arrived. You schedule a pick up. You go there to pick up your package and they tell you, we have it but we can't give it to you. I got there on a Saturday and they tell me to come back Monday. I get there Monday and they tell me the person that does that isn't here come back later. If your someone looking for this kind of service, this is the place for you. Terrible experience, terrible service. I do not recommend this place. read more

I only like this location. My favorite service that this location provides is notary. (Call ahead of time just to make sure the notary is on site & will be at the time you plan on arriving ) They only charge $15 per signature! I drive from downtown SJ out to this location every time I need something notarized. read more

The old owner is gone now. This store is now seeing a lot of improvement. I will be coming back!

Super unfriendly lady works here who over charged us. She charged us a dollar per document for SCANS. She was also very unfriendly. My mom wanted to go here because she likes to support small business and says the man who works there is nice but unfortunately the lady was not nice to us even though my mom had been there that same morning. She refused to scan our apostille documents 1 by 1 as requested since they are stapled with a seal. If she'd had experience with these types of documents before, I would have loved to hear it but she offered no assistance and simply refused to scan one by one. Our receipt states it was a fax and has no itemization on it, and low and behold they charged us their infamous 17 dollars, just like every other person on these reviews that had bad experiences... Please be kind and helpful to your customers!! I gave 2 stars because she got the job done, albeit a painful experience lol read more

Overpriced. I made the mistake because the naming of this place confused me. I trusted them because of the "postal" name. Anyway, they charged me over 50 bucks to send out a stack of documents. read more

Went in after calling to see if they had Usps flat rate boxes/envelopes. Was told they do... when I arrived I was told the price to send the flat-date ENVELOPE was 17 dollars. Absolutely insane. Charge me a buck if uoh want, even two... the mailers are free to you.. but that's like 5-7 dollars more, per envelope! I was excited when I realized there was a shipping center close to me... but that excitement is now disappointment. read more

Excellent service and very reasonable prices. The person at the counter was very knowledgeable regarding our notary documents and procedures. Highly recommend this Postal Annex for the superior service and great prices! read more

Do NOT come here for your baby passport photos. I paid $30 and the picture was rejected at our appointment. They told me to keep her in the car seat and use a white sheet as a background, which is not allowed you have to have a flat backdrop with no wrinkles, better to lay them down (as I suggested but they said no.) her dress covered her chin a little so that was also an issue. I went back to tell the it was rejected, the gentlemen was understanding and pointed to the sign that said no refunds. Do yourself a favor and go to the Walgreens on Snell, it's only $16 and they do an amazing job and have it ready in 5min! Never coming back here again. read more

Had a terrible experience at this location. Had a PO Box for a few months, everything was fine, then started having problems with my packages and mail. Picked up a package, got mine and someone else's. I returned it, didn't think much of it. Happened again, this time the package was a completely different PO Box. I returned it and started to worry. By this time I had 2 letters from another box in my mail. 3 time, package missing. Since I had received other people's packages 2 times already, I immediately got worried. Went back a few times to check and couldn't get a hold of supervisor, didn't get a call back, was told they couldn't do anything, to contact the shipping company. After that, I had 2 more packages missing. One mysteriously appeared the day I confronted the owner with the postman present. I know I was not the only one also having problems as one time another person also returned a package that wasn't theirs. Needless to say I took my business elsewhere. Good luck! read more

Great little family run place. The husband and wife team are very helpful and I am thankful this place exists. I drop off all my packages here, make photo copies and other things I may need when my printer is down which feels like a lot of the time. Decent pricing as well. read more

I love how fast and efficient the services provided here are! The young man at the counter is so helpful--he puts time and value into his work. Will definitely come again read more

Okay to bad service. A few months ago I was searching around to find a place that can accept UPS drop-off packages nearby instead of going to those real UPS locations. I remember passing by this place many times and seeing the UPS sign since I go to the Safeway next door. One day I had 2 boxes taped and already had UPS shipping labels on both of them. Out of convenience I decided to try this place out and stopped by in the afternoon. I was lucky that day to find parking right in front. Because my boxes were very heavy, I decided to walk in first and ask the lady if they do accept UPS packages for pickup. The lady replied yes. Then, I asked if I can get some help or at least borrow her moving tool thing I saw hiding beside all the mail boxes in another room. She basically replied NO and suggested me get a Safeway cart from outside. I remember during that time either my back or foot was hurting...so I was very irritated to be treated so insincerely without any offer to help. Obviously, a person would not ask for help if he or she did not need help in the first place. In the end, I had to find a Safeway cart, heft the 2 boxes into a cart, push the Safeway cart into her establishment, then lift the 2 heavy boxes up and and over the cart before she put the 2 boxes aside... Then, she had the nerve to ask me to push the Safeway cart back outside... I had to withhold my anger and vowed to write this Yelp one day, and today was the day. I hope nobody else will get this terrible experience. It was supposed to be a simple and easy breezy drop-off, smile and go type of thing. I already had everything ready from home. Unfortunately, bad service so not wasting my time here ever again. read more

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Ms. Devi seemed quite nice this time around - I didn't sense anything off about her as others may have complained about. She seemed a little busy, but she managed to help me out fairly quickly. The document scanning was done fairly quickly and, aside from waiting to be assisted (she was helping another man first), it was basically an in-n-out job. I do not believe, however, that the document scan is worth a few bucks. I am sure there are other places that would charge me for mayhaps less than a dollar. I hope that they rectify that and that they provide better/competitive pricing because I felt like it was more than what I expected. I may be back for future business - but I will be comparing it to future experiences elsewhere. I am happy to help local and small businesses when I can, especially one run by families, so I am not too particularly upset about the possible loss due to a higher cost, however I can't help but question if the rates were fair or reasonable... Review to be updated. read more