I just wanted to take a minute to write about the staff and the store I drive across town to use them as a staff is always smiling and warm and extremely professional. They are definitely a 10 out of 10. read more

Very helpful and kind! Was easy experience and took time to explain process. Thank you!

I really enjoyed my experience at this UPS store. The workers were very efficient and helpful! They were very understanding and I got done very fast with a great printed photo! read more

Cozy Clean small and the staff helpful and friendly I definitely will use this location again! read more

I have been coming to this store for a long time. Unfortunately today will be my last day. I am usually helped by a very nice gentleman, today that same gentleman helped me and answered my questions about a delivery. When I picked up my package I noticed that it was wet on the bottom. The nice gentleman gave me a pair of scissors to open it. I opened it to find liquid in the bottom from an ice pack. This is where it went bad. An Asian gentleman, the same rude one I dealt with on the phone a few days ago, came up to the counter and demanded that I remove the package from the store. He kept repeating to take it outside as I'm trying to figure out why it is wet. Absolutely terrible customer service! read more

A wonderful experience! The staff was very efficient, super helpful and friendly :) Thanks!

This UPS is in a great location and the owner, she keeps it very organized and is very sweet but the staff needs some work. The young lady that is there is so rude and disrespectful and definitely favorites customers. Sometimes she will skip you to help someone else even if you are ready to go and that the other person came in after you. I wish the owner would replace her. She has such a bad working attitude. Another colleague was also really rude, did something similiar and I think now I really just need to go somewhere else. Update 8/12: there seems to be new faces and it was refreshing. Increased my rating and will continue to do so if these changes are permanent. And to the owner, I have reached out via email in the past and no response. read more

Friendly greeting as soon as I stepped inside the store! Was quickly able to confirm they could help me with printing my packing slips and return labels. I was in and out in less than 5 minutes! This has always been my go to store and will continue to be even though I don't live in this neighborhood any longer. read more

I went into UPS to make a return and was greeted with a smile by Phil. I didn't realize I needed a printed label so he was able to help with that. He assisted me right away, and the entire process was quick and seamless. Phil was friendly, professional, and made the experience easy. Great customer service! read more

Excellent customer service... rare business quality in today's world. When I was and am on medical leave, the staff is always supportive in notifying me and helping me with my mail. read more

Great service for printing, staff is very helpful and responsive, it's easy to use by just emailing the doc

Excellent service! The staff was friendly, professional, and efficient. Everything went smoothly, and I couldn't be happier. Highly recommend! read more

Stopped by this morning, for the first time, right when they opened. This was probably the nicest UPS store I've been in, super clean and everything was stocked so neat. The lady that helped me with my returns was so nice and helpful. I'll definitely be making this store my go to UPS store! read more

I always go here. They're always really helpful, and knowledgeable. If there is a line, it goes really quickly.

Friendly staff and owner! I always deliver my packages with them and have never had an issue!

This is the BEST UPS location - even though I live closer to another location the staff here are always friendly, helpful and so kind. Don't go anywhere else - take the extra 5 min and drive over here. You won't be disappointed! read more

The service at this location is incredible. Each time I've come here the staff has gone above and beyond to help with my packages. Just today, I needed to return my RentTheRunway bag and the zipper had broke. Andrea diligently taped the entire bag-- essentially laminating it to ensure it returns sealed and without issue. The staff here is the best. read more

I had to ship a very small package from San Jose to Placerville area, approx 2.5 hours away. I was told by the employee that it should be there in 3 days. Eight days later the package has still not been delivered because for some reason UPS rerouted it to Illinois. I went back to the store to ask for a refund and was told since it not shipped express they could not guarantee when it would be delivered and had I shipped it Express they would then guarantee delivery. My package was their smallest padded envelope folded in half and it still cost me $43 to ship. The store manager told me the rules are "from corporate" and not his store. I will not use that store again, period. He didn't even bother to offer a partial refund but said he cares about his customers. I think not! read more

Very poor customer service. The staff were rude, disrespectful, and unprofessional. They treated customers without courtesy or respect. I would not recommend this location read more

They are extremely helpful! The associate helped me box my return appropriately for Amazon. I highly recommend this location for UPS needs! read more

Service is excellent, fast, & the staff are sweet & professional. I've come in a few times needing additional tape to close my boxes & they're happy to provide. Some UPS locations are weirdly stingy about that. This is my go-to spot! read more

The UPS Store - Shipping Centers Near Me - San Jose, California

Needed help with printing and sending something out, the worker was alone but was patient with helping me figure out printing. He also had a really positive attitude considering its like 9am. Trip was quick and easy! def deserves 5 stars read more

Stopped in this afternoon to return something I bought online. There was a line, which I expected on a Saturday afternoon. They only had one young woman working behind the counter, and she was working hard and fast to keep the line moving. My transaction, which included scanning a QR code and printing a label, took less than 30 seconds. I was impressed. read more

I always choose this store for my shipping needs because I've had only good experiences. I am always in and out quickly and the staff is helpful and knowledgeable about explaining my options. I highly recommend them. read more

My favorite UPS store. The people here are always extremely kind and patient and go above and beyond to make the visit smooth. I will go out of my way to drop off my packages here. Very sweet family shop, highly recommend! read more

This is my local UPS store, and has been for over 5 years. Everyone who works here is incredibly helpful and kind. Today is Christmas Eve and they stayed open late to let me drop off a last minute package. Great service and I highly recommend them! read more

This is the best UPS store I have ever been to. They did a fantastic job of packing and shipping my daughter's graduation and birthday gifts. While I was there I was also able to get a passport photo. I have a few medical conditions and Nathan was very helpful in helping me to get a good photo. Excellent experience. Highly recommend this UPS store! read more

This is my go-to UPS store and I'm usually here at least once a month. All the staff are friendly and extremely helpful, I've never had a single issue! read more

I have been going to thisnplace for nearly a decade and the staff has always been friendly and professional. I haven't had any issues as of yet with anymof my mailings. read more

I shipped two packages a few weeks apart that were going to Oroville California and twice the packages were sent to Illinois so instead of taking a day or two the packages took over a week to be delivered. When I called UPS customer service they said the packages we sent to Illinois as the sorting area was busy. I have to say that I was very disappointed and did not feel that UPS really cared about getting packages delivered in a timely manner. It would seem that shipping packages half way across the country twice prior to delivery due to not being able to sort them in California is costing more them than it is saving by not having the staff in California. read more

Staff was really friendly. Jean went above and beyond. My phone died as I was pulling return code for Amazon. She was kind enough to offer to plug it in to get enough charge to save me another trip. Really happy with service. Will definitely frequent this location anytime I have a need. read more

Very helpful, friendly, quick. They have all the supplies you would need. They have lots of services including a geeat notary.

I've been going to this UPS store on meridian ave for many years and have had great service but today was different. It was Saturday Feb 28 in the mid morning. There was no one in line so they weren't busy. I asked the employee to cross off this bar code on my return package since I forgot and to put the return label on the other side so it covers my name. Instead, he just put the label on the side where I asked for him to cross off. He completely ignored what I said. I said I didn't want my name showing and wanted the label to cover it. He said it wasn't showing but It clearly was. I didn't want to argue with him so I said never mind and just left. i don't know the name of the employee but it was a male employee with dark hair and worked on the day I mentioned above. read more

We have had consistently great experiences at this UPS Store. The staff is friendly, patient, and genuinely helpful every time I come in. They take the time to explain options, make sure packages are packed securely, and keep things moving efficiently even when it is busy. The store is clean, well organized, and professionally run. It is such a relief to have a local UPS Store I can rely on. Excellent customer service all around. Highly recommend. read more

Stellar service from Yeongbok. I needed flyers for my mother's memorial service and was very picky about the correct coloring of the image. Yeongbok worked with me to get the perfect colors and was so gracious when he saw that it was for a funeral. Automatically applied the AARP discount. Excellent results for a very reasonable price. read more

Do not bring your Amazon returns here! Poor service! Go somewhere else. If you can't even help me with my simple Amazon return, why would I ever come back to actually ship something with you? Great way to loose customers! read more

This is the worst UPS store location. I have given them the benefit of the doubt for years because it is the closest tonmy home. The employees here are all very rude and dismissive, as if they are doing you a favor and too busy to help. This includes three employees who regularly work here. This franchise used to be owned by a very pleasant man, with kind employees, but ever since it changed management a couple years ago, I have continually had bad experiences. It is worth it to drive a bit further for a UPS store that is not so angry and rude. read more

This UPS Store is always so nice. The staff is friendly, patient, and super helpful every time I come in. Fast service and good vibes. Highly recommend! read more

Phil is an epitome of an amazing, very kind an a very very humble human who's mission in life is customer success and making customers happy in every step of the way. This is my probably my 4th visit to the store and every time it's been a breeze getting in ( ample parking spots too) , having the best in class help you with your shipping/fax et al needs and you as a customer leave extremely happy and satisfied. Today happened to be a visit with unusually big circular pot trays that I had to ship back and Phil guided me to an ingenious packaging strategy instead of spending a good $100 just for the boxes and packaging. His demeanor to help the customer is exceptional and very infectious!! Keep up the great work Phil. You have a customer for life in me and my family. Cheers!!! read more

DO NOT come to this store if you hope to have any semblance of normal service during what is listed as their open hours. I came at 4:53p on a Saturday, when their hours are listed as opened until 5pm, to the staff having closed the register and saying they cannot do any shipments because "we are getting ready to close". Additionally, the staff were incredibly rude and unhelpful and NOT APOLOGETIC about this. An apology and kind customer service would go a long way since they are operating under false pretenses. I hope management is aware of this sort of shit show is occurring. Clearly they do not want any business and are more concerned about GTFO. The laziness is disgusting. WILL NOT BE COMING HERE AGAIN. Added: I see others have had the same experience. Pretty ridiculous this continues to occur despite comments from management that "this is unacceptable". How about some actual action taken? read more