I had an amazing experience at the store a couple of days ago. I had sent some original documents from this location using USPS, but 10 days later I still couldn't locate the envelope (there was no proof of delivery). I was desperate and went back to the store to seek help. Two young men, Patrick and Sixx, treated me like I was a member of their family. They stopped everything they were doing to start searching for it. They were compassionate, understanding, and did everything in their power to help. Eventually, Patrick was able to locate the tracking number, and we found the package. It was truly refreshing to see two young men treat a customer that way. That kind of customer service is simply nonexistent these days. I am very grateful for their help, and the store should be very proud to have these men on their team. read more

Keep the staff you currently have at this location, particularly Sixx and Patrick. Service is awesome because Sixx knows his stuff but isn't stuck up about it. He's attentive and proactive. He looks ahead to see what customers might need, and directs them if they can do something faster without his assistance. He also doesn't make you feel stupid if you did something wrong, and patient. Then again, when I go in, I already know what I want to do or have an idea of how to go about it/prepare ahead of time and not hold up the line if there is one. That's just a "me" thing. Regardless, it's customer service, and he's got it down pat. Keep up the great work, guys! read more

The UPS Store on the Alameda is overall okay , it gets the job done. I've had a mix of experiences here over time. Some of the staff are truly exceptional , helpful, efficient, and friendly. They're the reason I keep coming back, especially when I need to ship something quickly or get notary services. Pricing is same across all UPS . That said, not everyone on the team seems equally committed. There's a young, tall guy who works there who honestly doesn't seem like he wants to be. He tends to move slow, avoids eye contact, and gives off a "why am I here" vibe, which can be frustrating when you're in a hurry. It definitely stands out compared to the great service some of his coworkers provide. So, mixed bag. If you catch the right staff, you're in great hands. If not, well... patience helps. read more

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I go out of my way to go to this specific UPS location cuz the workers are so chill. Parking sucks and it's a busy street during rush hour, but everyone here makes it worthwhile. Finally due for a review. I've been coming here for over a decade. No snooty attitudes or angry workers here. Just calm, friendly people there to help pack and ship your stuff, drop off Amazon returns, and everything else you need. Cheaper across the board than FedEx in my experience. Obviously more comfortable than a USPS Post Office. 5/5 no notes here. read more

Wonderful! My spouse and I went in to get a few things notarized. We worked with Jenn, who was very knowledgeable and friendly, making the process a breeze. Definitely would recommend this location for services. I'll be back for sure. read more

I came in to have brochures and flyers printed out. AJ helped me out with everything I needed. She was professional and had excellent customer service. read more

Jen was incredibly helpful today as we were navigating printing items for a big conference. She was not only efficient but also kind. Love her and we will be back! read more

The lady at the front was very helpful with the self-check-in kiosk, and the delivery driver, who was on her way out the door, waited for me to finish so she could add my return to her stack. I really appreciated both of their assistance and patience. read more

Nickeled and dimed on my Amazon return. The manager is so cheap and unhelpful: just go to FedEx a block over (they did everything I asked for free). read more

The UPS Store - Stay away from this woman - Printing Services Near Me - San Jose, California

Nolan was absolutely exceptional in assisting me with, what I consider, a significantly large shipment. His attentiveness, demeanor, and efficiency did not go unnoticed. I can only imagine the challenges that the end of year brings and for what it's worth... this location does not seem to allow those challenges to impact their performance. Highly recommend read more

This store is always willing to help out when you most need it! Thank you Jen for all your help and kind service delivered this past week. Definitely appreciate the time and value you gave when I requested to extend my package for pick up! Thank you so much, Jen! read more

By golly give this man Brandon a raise. Incredible service. I was in and out in 2 minutes read more

Love this location! I have been coming here for years and always get good service! Yesterday I was helped by AJ and she was absolutely sweet and helpful! She was also very efficient! It's always nice to receive outstanding service! Today I went back and received excellent service by Sixx! In order to expedite my return, he checked what I was returning and let me know that I could do it at a kiosk instead of waiting in line! That was so helpful! I truly appreciate the time saving advice. I was grateful that I got in and out in a flash. Truly appreciate the service by both of these employees! read more

Sam and Jen and basically everyone that I encountered working at this location was so friendly and went above and beyond to keep things moving smoothly. They explained the process well and answered questions. I've been 3 times to ship boxes in 2 days and everyone has been exceptional. Thanks foe great service! read more

Jen, Patrick and Berry are always ready to help. Excellent service and dedicated, professional employees! I got only great experience here, I appreciate it guys! David read more

This location is such a standout. They really go above and beyond for their customers here and it's no doubt if they are loyal. Jen helped me with a very special printing project where I had to print under 100 funeral brochures. She paid such extra care and find detail to the matter at hand. Nolan always greets me with such warm and made my return a breeze. Love it here. read more

This is my go to in the neighborhood to ship things. I popped in yesterday to ship some albums and Kathy was super helpful in getting me the right box, bubble wrap and providing me with overall good service. read more

I have been going to this location for the last 3 years and I felt I really needed to give JEN-LIGON a huge thank you she has always gone universal's beyond to answer all my questions certified notory one might think it's just go in and drop off At ups but when I get colored photos printed they always come out so clear the quality is amazing Amazing you don't have to wait a long time someone is always ready to help you as soon as you walk in the door your greeted and asked how they can help you whether it to fill out the addressing label or having something emailed somewhere mailed ir notified. I would defiantly choose this location on the alameda Again thank you JEN LIGON for being a polite and professional kind empathetic person read more

Nolan was super helpful with mailing a package to Mexico for us - thank you for your patience & help!

Kathy is wonderful and made my Amazon return a success, when it could have gone very bad. A very happy customer!

Brandon helped me ship a return back. He was very pleasant and kind as well as super helpful! 10/10 experience and if I ever need to go to UPS again I will definitely be coming here :) read more

Went in on Sunday and was helped by Sandra. Let me tell u, she made sure that I was helped and gave me great customer service. She was very sweet as well. Thank you once again Sandra! read more

Wonderful help from Jen today with packing items and returns! Very customer service oriented and dedicated. Exceptional thank you Jen ! Gabriel is very friendly as well read more

Cinthya last week and Kathy this week helped me by coming out to my adult tricycle since Covid I don't like going into buildings and I am disabled so difficult to walk Cynthia and Kathy came out to my trike in front of store and with a great attitude took my return box and brought me receipt. Very helpful thank you both for your service! . read more

I stopped by the UPS Store to mail a gift. Darwin was incredibly helpful in helping me select a box and going over all the options available to me to get my package sent. This is definitely my go to UPS location. read more

the employees are super nice!! shoutout to the guy who helped me tape up my package :)

Everyone is always nice and helpful here. On this particular day, I was having trouble printing out my return sticker, my phone wasn't working. It took a while to figure out another solution (we tried quite a few ways). Thanks to Kathy & Jen with their help & patients, it finally printed. They did not give up on my situation. I will always be grateful. read more

I don't typically write reviews but my experience at this UPS location makes me never want to return. I received bad attitude from a bald male employee of 50+ yrs. I don't work at a UPS nor do I have years of experience returning packages. He not only made me feel dumb for not knowing return label guidelines, but he offered zero advice on what else UPS could help me with. Instead of him denying me help and returning me home with my huge packages, he could would offered different solutions, a smile and a positive attitude. I left the store so confused until I reflected on his behavior and realized he was so rude and unfriendly. Just went to the UPS on Story Rd, and received great help and guidance. That is now my go to UPS store. Bald worker at Alameda, I hope your manager talks to you about your behavior. 0 stars for you man. read more

Came in at a busy time on Saturday and received the best customer service from Sandra ! She was able to answer all my questions and assist all my needs ! Definitely my favorite UPS store , all thanks to Sandra . read more

I love your employees Sam and Jessica. I went there after work yesterday. I was tired and they went above and beyond to help me. I felt the courtesy that is deserved by all was represented. I was shocked because workers are not as kind anymore. Thank you guys. You both were rock stars. Hire more people like these and you company will continue to rise read more

Sandra did a great job helping me and double checking everything. This makes me feel assured that the object will be given to the right address. read more

Very sad. The UPS Store no longer does recycling of boxes for their customers. I had come to respect the previous ownership's commitment to green practices and keeping perfectly clean items out of recycling or performing reuse. Central UPD should take a look at this back-slide on Carbon Neutrality by their franchises. May need to make a new decision on my renewal. read more

Cinthya and Jen did a great job! They went above and beyond a great job with a last minute print job. We knew they were busy, but they accommodated us as we waited patiently. Our results were amazing and we are very happy with the final results. Great job and well done!!! Keep up the good work! read more

Excellent customer service from both Jen and Cinthya with exceptional from Cinthya. She was patient, helpful and kind, and when we had a typo on our mother's memorial programs, not only reprinted with minutes to close but also adding extra copies too! Wish we had this type of customer service in London! read more

We needed to get 28 boxes of books across the country today. The team at UPS on The Alameda made that happen. So grateful for their dedication, professionalism and terrific sense of teamwork. Kudos to Kathy, Jen, Jake and Josh for making the impossible happen. Wish I could give them more than five stars! read more

Sandra and Jen went out of their way to help me print a document I was having trouble with. They are both superstars and every time I go into this store, they are polite, accommodating and willing to go the extra mile. Thank you both for your efforts and for always helping out. read more

Darwin Just an amazing worker with so much patience and knowledge, helped me and made me feel like I had someone to trust. Thank you Darwin!

since they changed ownership their customer service is very poo, unprofessional. They made you feel bad you're there, girls are always in a bad mood and treat customers like they're doing them a favor. Not going back there. I'm taking my business somewhere els, it's their los. read more

Every time I come to the UPS store, Jen is here with a smile on her face. She is consistent, patient, and friendly. Great service overall

Great service by the notary, Cinthya. She was knowledgeable, professional, and went above and beyond. Thanks, Cinthya!