I had cookies and brownies to send to a colleague and his wife. I was sick all of December so when I found out they were sick for an extended period of time, I knew I wanted to send them a little something to brighten their day. I am on campus 4x a week. I parked to walk to my building when I saw this place across the street. Delighted, I walked back to my car to take the baked goods out. The gentleman helped me right away - he boxed them for me, taped it up, and slapped a label on it. Of course FedEx and UPS were more expensive so I stuck w/ USPS. The long transit time had to do w/ USPS and possibly the weather, so I know that isn't on Postal Annex. While waiting he shared the spam app to get rid of spam calls. I get so many throughout the day. I have not looked into it but I will soon when I have a moment to take a breather. I did go to the post office the day before but the line was horrendous. I rather pay a little more for the convenience. read more

Waited 15 minutes in line before being told that QR codes are not accepted. Just an FYI for those who are returning items via Happy Returns.

Called Postal Annex and asked to speak with Manager. Person (male) I spoke with said he was manager although refused to provide his name. We dropped off a FedEx return package on June 13th and package shows that it had not been picked up. Man who I spoke with said he was unable to help to call FedEx for status. He was very rude and struggled with communicating effectively. Refused to provide his name and hung up on me. Don't use this business. read more

*LIMITED* USPS Services only & shady practices : I send USPS Flat Rate Boxes often to different states, including the one I was shipping to today. Prior to arriving I researched the business to find out if they offered USPS services. Their site confirmed that they did,well as the notices posted on the exterior & interior of the store. The owner weighed my boxes & charged $39 for 1 of the boxes. (This would have been the price by weight. The cost of a Large Flat Rate box: $22.45) The business should advertise LIMITED USPS services if they do not honor or complete all of them such as the price of mailing a flat rate box. Side Note: When leaving the customer trying to complete a different transaction while I was present yelled to me as I walked away that the guy was a *jerk! (*He did not use that word.) He said the owner would not permit to pay w/credit card & would only accept cash from him even though his signage says "Purchase of $5 or More Required for Credit Card Purchase" (His was over $5) Long & short of it... find another place. Plan ahead & go to the actual Post Office. It's worth it. read more

Excellent service! Went in for finger printing and it was fast, efficient and friendly service.

Man, this is a predatory business. I was in a bind and needed a nearby fedex drop off. Just for a small box they charged $18 (shipping was taken care of already with a prepaid label). The clerk said it was cash only for the box and when I asked for a receipt the charge wasn't even on the slip. read more

SCAM ALERT!! This business will SCAM you. Here is my experience: I signed up for a mailbox in 2019 and immediately upon completing signing paperwork and paying for the box I am informed there is a monthly package receiving limit and I'll have to get a bigger box to have a bigger limit. I say well that's not in the paperwork anywhere and am told well that's how it is. So I begrudgingly accepted it even though I've had accounts with other postal annex locations and this has never been a thing. Then when I renew my box (over phone) they are very rude tell me I am late etc. I know that, I'm paying a late fee and I don't have any problem with the late fee because that is my fault and I appreciate them keeping my box open even though I was late. They don't have to be RUDE about it! I was never rude with them. Then I go to pick up a package that has been there for approximately 6 weeks. Again they are rude and tell me that I can not leave package there so long they will charge me a storage fee! (mind you the "package" is a single t-shirt) I inform them that I am out of town frequently and so that's why i have this mailbox in the first place so you hold my mail for me until I get back. They say well there is a storage fee for holding packages. Once again I point out this is not in any contract I signed. Then I look in my box and I find the renewal paperwork & receipt from renewal--They overcharged me $36 for the renewal. I go back inside to point this out and the employee tells me that when I renewed the rate has updated, even though that's not what's on my renewal paperwork. These are scammers. They should not be allowed to continue operating this location. read more

PostalAnnex - Overcharged. - Shipping Centers Near Me - San Jose, California

I tried to call no responses at all. No good customer service if people try to reach for something for help and stuff they don't answer their phones. Customer service is bad if you're gonna have a business, you need to answer their phones not just ignore people this is with all businesson acceptable if people need help if you want to get services, you have answer your phone read more

I went to return a UPS shipment and they charged $1.00 to print the UPS label, and then said they could not ship the package for me. I went to the UPS store, and had no problem. They scanned the package and the label and affixed it to the package. The person behind the counter was not at all helpful. read more

PostalAnnex - Shipping Centers Near Me - San Jose, California

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Worse customer service Avoid this place and go somewhere else. The family running this place is rude, condescending, no sense of urgency, the place is dirty, they obviously don't care about the appearance or cleanliness of their business. Absolutely disgusting! I was there for fingerprinting and the woman used a dirty, smelly disgusting rag to wipe.of my hand without any notice. She also.took her sweet little time while she was having a conversation with an older man. You're not not greeted warmly as you enter the store. Astonishing this place is still in business. read more

No one was in the store when I first came in. The lady (Old Dark Indian lady with a braid) comes out from a room the back. I told her I would like to return a shipment. She asks for the return label, then once I look on my phone for it, she's tapping her fingers on the table like I wasn't just waiting for her. Super rude customer service! Not coming back read more

I dropped a package here last week and it didn't move for a whole week, so I called yesterday and there is a woman who answered the phone and confirmed with me that the package is still in the store. So I came into the store today and kindly asked the owner to check. then this owner flipped at me and started yelling, asking me to check with usps not them. I told him I checked on the phone yesterday with them and the package was still here yesterday, can you please check in the back. and then he flipped even more and started yelling at me to get out of the store. Something fishy is definitely going on here and please avoid dropping your packages here at all costs, I have never seen a business like this. read more

Worst I went to school here and used to come here often and today I was just dropping my usps package( prepaid) and wtf? They are trying to charge me $1 for dropping off usps, and when I asked for the receipt he threw my package back!! read more

Update I went to the postal annex on el Camino and received great customer service. I explained my situation and the live scan tech there was very patient and made sure she produced the best prints possible. My first fingerprints got approved and it was at a cheaper price than postal annex in San Jose. Overall, I'm extremely disappointed in postal annex in San Jose and it caused a lot of trouble for me since my fingerprints were rejected twice, I had to pay all the fees again, my application needing the fingerprints is delayed, and experienced bad customer service. I highly recommend going to postal annex on el Camino. read more

I called this location to get a quote for a 80+ page training booklet. Kumar assisted me over the phone and the quote was more than reasonable. I agreed to have my item printed there. Kumar asked me to send him the PDF file and he told me that he would have it ready before they closed. I called at 4:42 p.m. he called me back at 4:55 p.m. (SAME DAY) to let me know that it was ready for me to pick up! AMAZING service and so friendly! I will come to this location for all of my printing and shipping needs! PS: I picked up my printed booklet and the printing quality was BETTER than you would get from Kinkos! read more

Terrible service. I used a remote mailbox here for over one year and they raised the rates 200%. This is ludicrous. I can understand if prices go up 10-20% even but 200%?!? That's outrageous. I contacted the manager to see if they would be willing to go with a smaller rate increase for a long time customer and they refused. Needless to say I closed my account with them and will bring my business elsewhere. read more

I'm not surprised they got too many bad reviews ! The old man there doesn't know how to finger print and he's so rude when you ask things about service.They want you to pay cash all the time and if they give the wrong service don't expect your money back they are thieves. I will never set a foot on that place again bad experience very very bad read more

Worst service ever! The new owner recently acquired postal annex from Henry Li. They are riding it right into the ground. Charging us for a late fee, unable to reverse a late fee, & they lying to us. They never ever give us a notice that our mailbox is up for renewal. I'm done, I'm closing my mailbox, 10 years of being a customer gone because the new owner is inept. They deserve the mass exodus they are creating... read more

Horrible customer service. Came here to do a live scan and the old man was rude as soon as I walked in. Not sure if he was racist but I noticed he treated everyone else more nice. There was a problem with my token number so I had to call certifix to verify. I was there for almost an hour because he kept skipping me in line and pretended I wasn't there. I even had to go fill up my parking meter during all this. This guy is super rude Do Not Go here. read more

I recently moved from SJ to the East Coast and decided to use PostalAnnex to ship 2 large boxes containing my personal belongings including meemaw's ashes. 1 of 2 of my packages arrived today, however the second has been lost in transit. I just got off the phone with a case investigator from FedEx who said this issue was due to PostalAnnex erroneously placing the shipping labels for BOTH boxes on ONE box, leaving the second box without any shipping labels. So here I am, on the other side of the country, hoping that some poor FedEx employees can find an unlabeled, untrackable box in a huge warehouse of packages. While their in-store customer service was fine, this type of carelessness is unacceptable when dealing people's personal belongings. This experience has become super stressful for me, and I just want my stuff back. read more

I went in for Live Scan fingerprinting and was assisted quickly, professionally, and in an extremely friendly manner by a gentleman (Mahendra?). Although the system was down momentarily, he made sure to call tech service and get it up and running in order to complete the fingerprinting. Both he and his wife (I'm assuming) were very pleasant and accommodating. I will definitely return to this business in the future! Thank you for a beyond satisfactory experience. read more

This place is literally the worst. The slowest old fart in the world here - people are pissed they've been standing in line forever. This dude has the same attitude as a USPS employee - doesn't give a shit about customer service or expediency. I'm never coming back here again, and I suggest you don't either! read more

PostalAnnex - Shipping Centers Near Me - San Jose, California

I had been here for fingerprints and everything was fine until my last visit. They mess up my information after I had check it, then I ask if they could fix it and the owner said he couldn't do nothing anymore. That it was my problem now that if I wanted change I had to pay for a new fingerprint. Horrible customer service read more

Only putting one star cause I can't put zero since the business has had new owner ship it definitely shows I have gone here for years and always had the best experience well today I went in tp print 3 labels to return a package it took me all of about 3 min on the computer then when I went to pay one dollar the man tells me very rudely its 3.50 now when I asked 3.50 to print 3 pieces of paper ? He growled you use my computer for long time you pay 3.50 I couldn't believe it I told him ok just to be clear to use the coputers its 2.50 then 1.00 to print ? He said yes when you use for long time I played the man the 3.50 for my 3 pieces of black and white prints and left I will never again return to this location which sucks since I've been coming here for over 10 years what a shame its an end of an era customer service is truly a relic now a days read more

New owners as of maybe 6 months ago and they raised all prices. Small box is 17$ now vs. 14 monthly. They say if you pay for 1 year you get 2 months free, but u still pay for the full year $204.....you get 2 months AFTER the year. Customer service isn't as good as when Henry owned it....definitely taking my business elsewhere. read more

If I could give them zero stars, I would. How incompetent do you have to be to offer passport photos and then not have a clue as to what is an acceptable passport photo? The first time I went, they didn't tell me that you now need to remove your glasses for passport photos, so my renewal was rejected by the passport office. I had to get an appointment and spend a day in San Francisco at the passport agency, only to find that the second set of photos was not good either, because it wasn't head and shoulders enough. These people must be idiots. If you can't trust them to do something as simple as this, what can you trust them for? I managed to get another passport photo--but not from PostalAnnex. read more

The lady manager (who I think is the owner), charged me $3 for using a tape. New owners are very greedy and stingy. Clearly, she doesn't know how to treat customers right. She said she has been working for 1.5 months there already, but I told her, 'That's only 1.5 months! You have a looking way to go!' Never came back ever since. I go now to USPS nearby. They have the nicest and sweetest lady working there. read more

I went in to take a passport photo for renewal. The owner Mahendra took my photo and handed them to me in no time. I took the photo home and filled out the renewal form. I noticed the photo was too large per the photo size on the form. I took the photos back. Both Mahendra and Nilam were very accommodating. Mahendra re-took my photo with no charge. Both of them assured me that doing the right thing for the customers is their priority. read more

Patronizing and accusing employees, I asked nicely about the policy where I was in a pickle and ended up being told to behave myself for saying the bad words which is "nonsense". She was even on her phone while I'm trying to use the service and acted like I'm intruding her time. Worst of the worst and made it clear that I will never ever return here read more

So I just needed to make a photo copy of some paper work and swung by here for that. Well let me tell you I had a horrible experience here. It was mostly the workers and their customer service. I walked in and said what I needed to do and this girl and dude both tell me to help myself to the machines. Basically I had to ask 3 times. 3 times! 1st they tell me to use the machine on the far left. I check both machines on the left side and neither of them worked/turned on. Then the girl comes over to help me and directs me to the machine in the middle. It turns on, but since I don't ever use a photo copier I felt like an idiot because it looked confusing as hell. Like how was I suppose to start this process? What am I suppose to press? These two workers were just leisurely chatting. It doesn't take an expert or professional to know that it's just unprofessional. I see this too often. No boss around, hardly any customers and whomever is working will just y'know chill and lose focus and dilly dally around. And that's exactly what took place here. So finally they see that I'm having a hard time making copies of anything and the male worker finally takes initiative. He comes up to me and offers to do it for me because there's a photo copier machine that works behind the counter. C'mon dude why didn't you just do that from the start and waste our time. Are you actually lazy and don't wanna do your job? At the very least it costed me 33 cents for 3 copies. On top of all that what's funny was, after he made the copies for me he just stared at me for a few seconds until I had to say: 'can I get my paperwork'. This dude literally forgot to give me what I came for. Terrible. If I ever need to make copies of any paperwork I need then I am most certainly going somewhere else. read more

As many others have posted, this store overcharged me for my fingerprint live scan. As of this posting, DOJ fee is $25 and the stores rolling fee is $18. Which is a total of $43. They charged me $61; effectively charging me twice for the rolling fee. I called the store the next day and was luckily given a phone number to speak to Certifix Live Scan (800-710-1934). They confirmed it should have cost $43 and are looking into getting me the $18 refund. Wish I read these reviews before doing business with this PostalAnnex. read more

I needed to get new fingerprints and found this was only a few blocks walk. They were very nice, my appointment time was spot on and it all took just a few minutes. Very convenient and extremely nice people - read more

DOES NOT SANITIZE!! I was refused service because I asked for them to wear gloves while conducting my LiveScan. After he told me he didn't have gloves I said ok fine may I just please see you sanitize your hands before touching me to do the live scan. He got so furious and refused to do the live scan. My boyfriend called him after and he told him that "I am busy I do not have time to sanitize." This is flat out disgusting. There was a bottle of sanitizer next to him and he refused to use it. He also said "FUCK YOU" as I walked out. Horrible service. read more

Never ever go this place. Tried to drop off the dhl packages here and the guy at the register was very rude. Because of the mask he was wearing, it was really hard to understand what he was saying so I asked again but he didn't even bother to repeat or help me. Instead, he helped people behind me and kept me waiting for several minutes without even telling me what's going on. I asked him why he decided to help other person when clearly it was my turn, he just ignored me and pretend that he didn't hear me. I waited another 10-15 minutes and decided it's time to go to different place to ship my boxes. Clearly not professional. I contacted the dhl company and explained about this location and I will be making sure to file a complaint about this business at Postal Annex headquarters. read more

Came here to print something quick (colored flyers) for school and it was super fast and easy! The place itself is small, but they definitely have the equipment for your basic printing needs. Plus, it's kind of under FedEx, but just as a smaller store so you may need to go through the other branches for your larger prints. I was immediately greeter by the staff who was very friendly. I only had the file off of my email account but he immediately directed me to just download the image and that he would help me from there, which he definitely did! He basically just asked me the number of copies I needed and the quality of paper I needed. It was quick and easy. It was only about $2.50 for six colored pages (on just regular paper). I was in and out without 10 minutes! read more

I LOVE their competitive pricing and Henry the owner is a gem! Every request is thoroughly worked on. Whenever I go in to pick my printing order, usually the task has been perfected and the final product is satisfactory. They're always courteous and accommodating and their work is superb. read more

Me and my brother wanted to send a package internationally for the first time, this place was perfect, the workers were so nice and helpful, they even recommend other box choices for cheaper delivery fees, I would 10/10 recommend this place to anyone, again the staff over there are amazing read more

I just had the easiest time getting Live Scan fingerprints done and keys made. The customer service here was excellent! I was out the door so quickly with everything completed. read more

I trusted Nilam to fax some very important papers for me and my son, and she patiently waited until the fax line was open. She did not gave up, and she made sure I didn't loose a deadline. She was great. I highly recommend this place. They are great people. Great customer service. Anna read more

Had to run in for a Live Scan fingerprint super last minute, staff was very quick and helpful! Got me in and out in no time and let me know the price ahead of time without me even asking. read more