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    PostalAnnex

    2.6 (76 reviews)
    Open • 9:00 am - 6:00 pm

    Services - PostalAnnex

    Shipping centers

    Copymaking services

    PostalAnnex Photos

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    Overcharged.
    Liquid T.

    SCAM ALERT!! This business will SCAM you. Here is my experience: I signed up for a mailbox in 2019 and immediately upon completing signing paperwork and paying for the box I am informed there is a monthly package receiving limit and I'll have to get a bigger box to have a bigger limit. I say well that's not in the paperwork anywhere and am told well that's how it is. So I begrudgingly accepted it even though I've had accounts with other postal annex locations and this has never been a thing. Then when I renew my box (over phone) they are very rude tell me I am late etc. I know that, I'm paying a late fee and I don't have any problem with the late fee because that is my fault and I appreciate them keeping my box open even though I was late. They don't have to be RUDE about it! I was never rude with them. Then I go to pick up a package that has been there for approximately 6 weeks. Again they are rude and tell me that I can not leave package there so long they will charge me a storage fee! (mind you the "package" is a single t-shirt) I inform them that I am out of town frequently and so that's why i have this mailbox in the first place so you hold my mail for me until I get back. They say well there is a storage fee for holding packages. Once again I point out this is not in any contract I signed. Then I look in my box and I find the renewal paperwork & receipt from renewal--They overcharged me $36 for the renewal. I go back inside to point this out and the employee tells me that when I renewed the rate has updated, even though that's not what's on my renewal paperwork. These are scammers. They should not be allowed to continue operating this location.

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    8 months ago

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    2 days ago

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    5 months ago

    Waited 15 minutes in line before being told that QR codes are not accepted. Just an FYI for those who are returning items via Happy Returns.

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    1 year ago

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    4 years ago

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    2 years ago

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    2 years ago

    Excellent service! Went in for finger printing and it was fast, efficient and friendly service.

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    6 years ago

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    6 years ago

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    12 years ago

    Business owner information

    Photo of Catherine H.

    Catherine H.

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    9 years ago

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    Page 1 of 2

    Ask the Community - PostalAnnex

    Review Highlights - PostalAnnex

    “I went in for Live Scan fingerprinting and was assisted quickly, professionally, and in an extremely friendly manner by a gentleman (Mahendra?).”

    Mentioned in 3 reviews

    Read more highlights

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    The UPS Store

    The UPS Store

    (278 reviews)

    Forest, West San Jose

    The best UPS store around!…read more Where do I start? Tania Lal, the owner, is one of the most service-oriented professionals I have worked with. She has gone above and beyond over and over again in the past year that we've been working with her. We found her through a Yelp printing request on a fast turnaround project. She delivered a stellar product with expedited and delightful service. She earned our business and we have since handed over all of or printing needs. We had one issue where one of her outside vendors got the specs wrong and she immediately corrected the error and had the reprint done. I cannot recommend this store highly enough.

    Needed to drop off an Amazon return package and this was the closest location to Santana Row where…read morewe stopped for dinner. It is located in a strip mall, between a Thai restaurant and a pizza place. There is generally a lot of parking in the strip mall but at that time of day, just before 7pm, the parking lot was full since there are a lot of places to eat there. There was almost no one in the UPS store and it was just before closing. I step up to the counter and show them my code. There were 2 people behind the counter and both of them stepped forward to scan but they could not decide who would scan my code. Both of them were, " you go', ' no, you go'. After 4 times of this, I picked one and asked them to scan the code. The woman behind the counter, under cover of her mask mind you, mumbles about how rude I was. They could not a simple decision about who would scan my code and she then had the audacity to take offense. Not worth the stop. You should take your business elsewhere if you want someone who can make basic decisions on how to help their customers and does not then turn on the customer! Update - the business owner commented on my review that I interrupted an associate, when they were helping another customer, when I found my code, that I could not initially find and that if I am in a hurry, they offer a kiosk. True, I could not initially find my code but when I saw people in line, I stepped aside to find my code. Bottom line is that if I am in a hurry, I should go else where because the associates not being able to make up their minds on who should help is the opposite of helpful and timely. Note that the owner never addressed the indecision (and hence holding up people) or calling me rude in front of other customers but is gaslighting me about what the real issue is.

    PostalAnnex - shipping_centers - Updated September 2026

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