I've always loved this locations quick customer service. My visit on 9/24/25: ----LOCATION---- - Located in a plaza that has a Safeway, 24/7 CVS, Wells Fargo and small restaurants. - Located to the left of Wells Fargo - Lately there has been mentally ill/homeless people loitering and walking around the parking lot. BE MINDFUL OF YOUR SURROUNDINGS. I've witness a person verbally attacking a person minding their own business walking by them. - Plenty of parking but may need to park far due to Safeway's busy hours. ----CUSTOMER SERVICE---- - There were a few people a head of me in line, a worker was helping a customer with the copy machine and while that was going on... he helped me with a package that I needed scanned to be dropped off. - He was very kind and helpful to all the customers presently there - Another worker was helping a customer out with his mail ----COST/VALUE---- - I don't have anything to say regarding the cost of sending items/printing because every time I use UPS services, it's to ship out pre-paid labels that I did not purchase. ----REASONS FOR MY 5 STARS---- - The customer service that they have provided with Kindness & efficiency read more

I had a very disappointing experience at this UPS location today. The male employee wearing glasses who assisted me was extremely rude and unprofessional. When I approached him, I politely said "Good morning," and he didn't even acknowledge me or respond. His attitude throughout the interaction made me feel unwelcome and uncomfortable as a customer. I don't know his name, but management should be able to identify who was working today. I hope this is addressed, because customers should be treated with basic courtesy and respect. read more

Never had a bad experience with the staff or with my returns. Location is super convenient when it's partnered to take in Amazon returns. FYI - Parking can get packed right in front when the plaza is busy. But there should be plenty of other spots to choose from with a short walk. read more

It's been over two years since my bad experience last time, so I decided to give this location another try. I came to drop off packages and I can happily say that it seems like their staff has changed for the better! Service was fast, professional, and polite this time. I wish I got the staff's name so that I can give him a shout out since he was so efficient and had great customer service (he was a young Asian guy). The staff also seemed to actually know what he was doing so the whole process went smoothly. read more

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Good customer service! They are friendly and very helpful! Would recommend to all UPS stores, their staffs are friendly! read more

Dont get ur packages rerouted to this ups store or probably any because somehow someone was able to pick up my package that required a signature just 30 minutes after it was dropped off. This location in particular doesn't seem to check physical ID when picking up a packaged and anyone that knows the name and tracking number can pick up the packages simply by adding the name to their own id thru a picture app. I personally think it was an inside job because only the sender, the delivery company and myself should have access to the tracking number unless I'm mistaken and that's not the case. I genuinely thought that this would have been the most convenient and safest way of getting my package on time with ought waiting days or taking a day off from work but clearly it wasn't bc now I gotta wait a whole month to get this whole thing resolved. read more

I packed my return in a padded thick bag and brought it to the store to return, that s how it was shipped to me. The asian big dude says cant ship in this bag has to be a box or something, dude why? It was secured it safe in there why dont let me ship! What s the problem with u? Wont come back here read more

Hi, this location has a very helpful friendly and knowledgeable staff however I have had two issues with damaged packaging and understand its not within policy to offer any type if goodwill solution other than not in policy for even a partial packaging refund depending on your shipping terms, etc.... One was a cracked monitor and the other was a damaged synthesizer. I think extra care needs to be considered before shipping these types of items anywhere, and just wanted to share this happened as an fyi. My best wishes to this location and hope management does see this as I am hoping they are interested to always hear feedback from their customers. read more

Service is prompt and professional. My go-to for package returns but also got my passport photos here.

Store will not take Amazon returns in manufacturer boxes, even when that is how Amazon chooses to ship them and says no where in the instructions you cannot do it this way. Tall large Asian man refusing, even though I have dropped boxes of exactly this way at this specific location with other workers. UPDATE: Drove down the road to UPS on 302 Toyon Ave, the workers took the box exactly as it was zero issues and extremely courteous. Save yourself the time and use the Toyon location. read more

Was on my way to the post office to drop off my package but was in the shopping center and saw the UPS store. The one by my house has a USPS drop off so I thought I'd ask if they had one. The young Asian guy who attended me was so rude and an idiot. I asked "Do you have a USPS drop off?" He said "let me see your package... that's with the post office" and turned around to go back to what he was doing. LOL like no sh!t. I asked him again the same question and said "no" without even turning around or looking at me so I left. So rude and dumb. read more

Needed to pick up a package I had ordered online and was pleasantly surprised that they sent multiple emails reminding me about it. There was a total of 3 employees working All I had to do was to give the last 4 digits of my tracking number and my ID Service was quick read more

The crew here always impressed me. They are very quick and courteous. Pricing is a little high, but acceptable.

The tall kid was helpful and cool , I was trying to print 1 label on their computer but was having trouble , he said we will just print it for you it was supposed to be $3.50 Then the guy with the beer belly and glasses said charge him $5.99 because we're printing it , Wtf. , I walked out, I'm going to fed ex , much easier ! UPDATE ! I went to fed ex and got the label printed for 21 cents ! I knew I was getting robbed ! read more

I mainly come here just to drop off my Amazon returns. The employees are nice and professional and make the whole process easy and fast. If there's ever a line it usually disappears quickly, rarely have I ever had to wait too long to get help. I really appreciate the staff's diligence and urgency. The gentleman in the glasses today was friendly as he helped me with my return. I wish I got his name to give him a shoutout. Overall happy with their service and will continue to come back in the future. **UPDATE** I was finally able to get the employee's name after a recent visit: Lee. Thank you Lee for making my visits to The UPS Store quick and easy!! read more

Returns are made SO easy here and it's all thanks to the absolute SPEEDSTER they have covering that department. I read his name rave and it said Michael Austin so please give this man a raise read more

We needed a county form notarized and this location had online appointments that made it easy. It wasn't the closest one to our home but it was the easiest to deal with. There is plenty of parking and once our turn was up, the notary made it easy and quick and even faxed the form in for us. The only downside was that our appointment was at 3 pm and we arrived at 2:53 or so. We were not served until 3:10 because the notary was helping someone else. That was a huge bummer because we had an appointment but otherwise, everything else went smoothly. read more

Pretty decent for the most part. I take most of my amazon's return here. Usually no issues. However recently I noticed an employee by the name of Lee working there. His customer service is trash. As I have observed, he would speak to customers in a condescending manner and would offer no help or value as an employee. He probably has some underlining issues to be that mad all the time and being stuck scanning bar codes all day is probably the highlight of his life. Anyways, be better Lee. It's not that complicated or serious. EDIT: updating to another star as I went again today and the lady working there name River was very pleasant and helpful. read more

Thankfully these guys are still open. I need to drop some delivery items off, an these guys are always here with a smile. I've come here a few times, and have always been treated with respect and courtesy. They are also really quick. If you need to drop something off, or need a passport photo, amongst other things, these guys will be able to help out. read more

These guys are hard workers and put up with a bunch of crap from Amazon return customers . As long as you are looking closely at the QR , if it customer packed it should still be in a brown box to be shipped out. Packaging your item in its original manufacture box IS NOT customer packed. Read Amazon instructions closely! This usually applies to any battery, items need to be charged or really big items . It's needs an outer shipping box to protect the item inside during shipping . Don't hold up the line by arguing with them because they encounter this on a daily probably hourly basis. The people there are just doing their job. They try to explain and be fair to their customers read more

Regarding your reply. Your store services were absolutely NOT world class. I went to another store and they notarized no problem. I've never heard of what "type" of notary. Your person LOUDLY read the name of the form 3 times. I had to sit in the car and cry. I told him it was for my sons retirement plan and that he passed away. He didn't even say "sorry to hear that." Just terrible. You need to train your team. read more

Terrible customer service. Most UPS stores are helpful, not this one. One employee in particular (tall Asian guy) who is unfortunately always working is extremely rude, short, and matter of fact...no customer service skills whatsoever. Management should really intervene. I am willfully choosing to no longer come to this location bc of my continued poor experience with him. read more

Words of wisdom - always get a drop off receipt when dropping off packages with UPS (especially this store). If merchants provide returns in store, definitely go that route to bypass any shenanigans. Long story short, this UPS lost my return package. It was registered as dropped off in the system, but never left the store... seems like a magically fairy decided to pick my package out and send it to neverland... never to be seen again. Insult to injury is that UPS customer service and in-store employees took zero accountability. I literally had to talk to the merchant, who said I should talk to UPS corporate, who then basically said they could do nothing and go to the store of drop-off, where an employee who seemed super annoyed and agitated basically said "we can't do anything because you printed the label at home." Not very fun. Store employee basically went into defense mode - sounds like this might happen a lot here. At the end of the day I had to file a claim - sneakers disappeared into thin air. Learn from me - don't drop off your returns or trust high priced items to this store. read more

I've been a box holder here for almost 5 years and have always been happy with the service so when the guys at the front desk asked if I wanted to do a survey it was the least I could do! They regularly help me ship high-value instruments out of state . Customer service always outstanding! Highly recommend it. read more

Based on my experiences at the Berryessa UPS. They have been fast, efficient and most times not crowded. It's also located in a convenient strip mall that has restaurants, a Safeway and CVS. It's a one-stop-shop for those in a hurry. read more

The UPS Store - Great, not busy! This location is next to good restaurants & Safeway's - Shipping Centers Near Me - San Jose, California

Friendly & fast service every time! There's never a long wait and if there is a line by chance it always moves quickly.

I can't believe it I bring a box in ask for a 12 inch piece of tape to tape the top. They want a two dollar fee will never go here again lost my business. There's many other ups places what they let do that before read more

This is the only UPS Store near me or I would go somewhere else. I am very disappointed being an ex UPS Store corporate employee. This store doesn't live up to the standards at all when it comes to customer service. The heavy-set blonde woman is extremely abrupt and rude. She behaves like she is doing you a favor. read more

Upsells to get customer to pay for "shipping" boxes that they charge upwards of $20 for, even when product is in the original shipping package. I've encountered this twice, but only when the store manager is there. I've not had this problem in any other UPS store location. read more

Always an amazing service with the entire team in this location! Thank you for helping me out today, I came in today to ship a parcel international, end of day UPS  pick up truck arrived and loaded all their packages including mine when I realized I had provided the wrong shipping address.  I immediately called in and the team was able to get my parcel out of the truck  to correct the address for me.   Thank you for the exceptional service today, My mistake was resolved in a timely manner and I appreciate your assistance today.  Great team!!!! THANK YOU!!!! read more

Great customer service, fast and efficient. Staff here are all nice and professional.

My experience at this store was very unpleasant, very unprofessional and not willing to help the customer. To add that one of the employees even had an "attitude". I don't want to speak for all employees, but two of them was enough for me to provide the review. I am willing to drive an extra mile in order to go to another location moving forward. read more

This place was great before COVID. Now everytime I come in there I feel like customer service has really went down hill. The guys behind the counter are rushing you and expecting you to know all about packaging. I don't feel like it's worth going to this ups store anymore even though it is only .5 miles away from me. read more

Extremely rude behavior when I went to drop off my package today. He threw the package with his scanning gun after scanning the label. I was asking him a question and he ignored & called the next customer. Last week when I went to drop off the package, the label was not scanning and same employee (he is not asian), he refused to accept the package. I told him he can manually enter the number which he did unwillingly. read more

This UPS location has a very bad customer service. Their attitude towards customers was so bad. My package was already packed, the only missing thing with my package, it was not put in together because there where 2 boxes. I tried to borrow some tape but they told me they need to charge my to tape my package. A little tape, and I need to get charged and buy the whole packaging tape. What a great customer service right, this store does not have the right frame of mind with customers specially to customers that always goes to their store. This was the first incident, my wife also had a bad experience with this store. What does it mean owner/manager, it means that the workers here needs to get changed or teach them how customers should be treated. They need to treat customers correctly with compassion. read more

As others have stated, the customer service at this site could be better. The crew needs some customer service training especially the tall Asian and the Indian guys they are not very pleasant. Seems like they don't like working there. I try to avoid this location and only go when I have to. If you go to other UPS store locations, their staff is friendly and pleasant. read more

I mostly use them for Amazon drop off or packages delivery. Staff is always friendly and nice. I Love this location!! Very friendly associates. I'm very impressed by their positive atmosphere, eagerness to help and how quickly they respond the moment I entered the store even when there is a crowd of people. They are always available to help me with any questions I have. read more

To the owner of the store! what are the odds that all 5 of my shipments never left your UPS store. This is not 1982 I can just called UPS myself and thank goodness I still have my drop off receipt so UPS compensated all my losses. This is just warning to other potential customers that your store has some serious theft issue. Your camera means nothing if you don't check on them, the theft occurred 12/20/21 right after your store closed, so if you really serious about checking your camera check on that date. read more

The UPS Store - It shows my shipments never left the store after drop off, very suspicious - Shipping Centers Near Me - San Jose, California

I typically visit another UPS store for my shipping needs but since being at home now more often I've been visiting this location. I must say this is now my favorite store to go to. The gentlemen working are always so kind and helpful. Helps that they are fast and I can get out quickly! Great customer service and fast! read more

I really hate leaving this negative review. However, after many attempts to do business with this UPS Store, I give up. Customer service at best is not what you'd expect from a franchisee whom are expected to provide at least acceptable service as UPS HQ would require them to provide as they carry the UPS image. The smirk and quiet laugh I received from the two workers here because I tried to drop off a USPS package is unacceptable. There are other ways to handle customers without giving them that treatment. I only tried to drop off the said package simply because I'm already in the area and other UPS Stores are happy to accept USPS packages. I also avoided opening a mailbox here because of the bad reviews on Yelp. If you're looking for a better UPS Store, check out the one on TOYON Ave. They're attitude there is a difference of day and night compared to this one. read more