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    uBreakiFix by Asurion

    3.5 (230 reviews)
    Closed 10:00 am - 7:00 pm
    Updated a few days ago

    Services - uBreakiFix by Asurion

    Video game console support

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    No easy one-click cancellation feature for subscription.

    Warning for future customers, Regrettably this location did not provide the adequate customer service one would expect. I dropped off my Nintendo switch with water damage on January 7, 2026. They mentioned that it would be possible to repair by the 11th, since I was heading out of town. I made sure to ask if they usually carry the extra parts rather than ordering per service-knowing that it would take longer therefore. The person in front double checked with the repair staff in the back and assured me that they do carry extra parts in store. We discussed pricing and estimated the cost to be ~$200, but that I also had the option of purchasing their monthly subscription for $39 with a two month minimum. They said the subscription covers labor, but not the parts. I called on January 10th to check if they would have the repair done on time, but they had absolutely no update to share. January 11th, they called and informed me that they did indeed need to order the replacement part. Since I was traveling, I was unable to immediately pay the invoice. The only time they were consistent in communication was while they were attempting to retrieve my payment for the part. I paid on January 13, 2026. I never received any further phone calls or emails regarding the status of my repair. Almost a month passed, and I called almost daily to receive updates-no one answered my calls over various dates and times. Finally, I got someone to answer my call on February 3, 2026. I explained I had not heard anything from the company. Their response was, "The part had just arrived today. So, we can have the device ready for pickup at 4:00pm". I didn't receive confirmation for pickup until 6:00pm that day-which is when the store closes. During the pickup they charged the same amount I had paid on 1/13. When I called back the day after pickup to resolve the issue, they explained that their system didn't had not shown my payment. I do NOT recommend doing business here. Canceling the subscription is a different story entirely. Per California law, AB 2863 (2024), the cancellation of subscriptions must be one click easily accessible. The Asurion website did not provide that; the Q&A said written consent to request cancellation was meant to be sent to a undisclosed address. I called customer service and they were able to cancel after I cited the law. TLDR; -Lack of communication while servicing -Inaccurate/misleading turn around times -Entice you to purchase monthly subscription (minimum 2 months), absurd regular prices -Never answered phones during business hours -Double charged for replacement part

    Website screen shot which is misleading.

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    1 month ago

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    UBreakiFix

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    6 days ago

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    4 months ago

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    UBreakiFix

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    4 months ago

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    1 month ago

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    4 months ago

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    1 month ago

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    4 months ago

    They charge too much. Go to my phone repair in Cupertino instead. They charge less than half of what this place charges.

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    UBreakiFix

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    4 months ago

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    UBreakiFix

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    Photo of Jon F.
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    1 year ago

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    4 months ago

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    UBreakiFix

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    Photo of Shane J.
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    1 year ago

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    4 months ago

    Took my phone to get fixed really last minute told me It would be ready by 12 pm the following day and the results were amazing!

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    UBreakiFix

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    9 months ago

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    8 months ago

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    10 months ago

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    1 year ago

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    2 years ago

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    Patricia Ann N.

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    7 months ago

    Assurion home + is garbage. I went in with an acct and I was told I didn't have one. Yet they still charge my acct for the last 3 years ‍

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    1 year ago

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    5 months ago

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    10 months ago

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    9 months ago

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    1 year ago

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    2 years ago

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    10 months ago

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    1 year ago

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    2 years ago

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    2 years ago

    Don't get the insurance plan scam, devices aren't covered under accidental damage. It's not useful at all. I should have known better.

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    Patricia Ann N.

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    3 years ago

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    6 months ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    1 year ago

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    1 year ago

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    1 year ago

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    4 years ago

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    Page 1 of 6

    Ask the Community - uBreakiFix by Asurion

    Review Highlights - uBreakiFix by Asurion

    My iPhone 8 charging port was not working properly and I came in for a port clean and JC did it in 5 minutes .

    Mentioned in 19 reviews

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    uBreakiFix by Asurion - mobilephonerepair - Updated May 2026

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