I've been here more times than I'm happy to admit but every time Daniel has helped me out with fixing whatever device I bring to him. His prices are fair and even when I had an issue with any repair he's been more than accommodating to fix the repair. read more

Everytime I call there is a man who picks up and puts me on hold. Last time I was on hold for 15 minutes before I hung up. I called back again and the man picked up and told me he was too busy to pick up the phone. This has happened 4 times already and each time I just get put on hold until they forget I'm on the line. read more

Servicio muy malo, te cobran algo y luego te quieren cobrar mas, me descompusieron mi telefono, antes servia solo era cambiarle una piesa y despues me dicen que no lo pueden arreglar y me lo regresan peor y aun asi me cobran un porciento read more

The best Santiago family owned business make sure to check them out. Dream team Makes a dream work. read more

Everytime i come here i get nothing but the best customer service ! Quick & friendly service every time read more

The Phone Box - Before & after - Mobile Phone Repair Near Me - San Jose, California

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This is a nice place excellent service fast and very recommend good prices also nice costumer service

BEWARE, DO NOT GET YOUR PHONE FIXED HERE!!! I would give this place 0 stars if I could. I was referred to by a friend to get my phone fixed because he knew the owner of the shop but little did I know getting my phone fixed here would turn out worse than just a cracked screen and back. I own an iPhone X was offered the price of $320 to fix my phone. I was told my phone would take 3hrs to fix but it ended up taking 4+hrs. When I came to pick up my phone after going back and forth 2/3times because it was not initially ready it was fixed so poorly. The guy glued on my back camera crooked and did not even take the time to remove the glue from covering my lens internally until I told him about it. On top of that the lens was glued to the point where if I put my nail under it, it would've popped off and there was glue all around the rim of my lens. He told me that it's not dry because I didn't give it enough time to dry when I gave him more than 4hrs to fix my phone.... On top of all of that, the front screen quality WAS WORSE THAN MY IPHONE 5!!!!! They cheaped out and gave me a crappy screen where there was no two type touch (a feature given on the iPhone X) and the quality was so visibly terrible and not compatible to the actually phone. The guy also messed up the internal hardware of my camera where it was so glitchy and could not focus without spazzing. He had the audacity to tell me that he would fix it for me without charging me, keep in mind not once did he own up to his mistake or say sorry to doing this. He made it seem like he was doing me a favor when HE was the one who messed up. I was so upset and my friend talked to the owner of this store and he agreed to give me a refund if we drove the phone back for him to give me my old front screen back. I come to find out he didn't even give me the full half of the payment back and ended up keeping a couple of dollars extra (you really needed that extra $5 when me and my friend had to drive to and from fremont for your own employees mistakes lol....) DO NOT GO HERE, YOU WOULD HAVE BETTER LUCK FIXING YOUR PHONE AT APPLE/GETTING A NEW PHONE FOR ~200 MORE!!! UPDATE: As the owner took the time to respond to my claims, so it's only necessary that I respond back. Firstly, he mentions how he gave me an estimated time of 3hrs when he KNEW that only the back took 3hrs. Why wouldn't you initially say that to begin with if you just admitted knowing this? An estimated time is the amount of time you think it will be done by. If you had already known just the back would take 3hrs couldn't you have told me it would forsure take 4/5hrs-- also nowhere did you mention that my phone would be done "at the end of the day" of course it has to be done by the end of the day lol you guys can't close the shop and keep my phone over night lol. I also asked your employee beforehand when should I come back so please do not assume I tried to rush him. I not only came 15-30mins after his estimated time. But stood there for a bit and decided to leave for another hour because I was trying to be patient and let him take his time and it seemed like he was going to take a while--he did not once communicate to me how much longer it would take as well by the way (you wouldn't have known this because you were not present at the shop). So no I believe I didn't rush him because I also kept reassuring him to take his time because I also did not want him to mess up my phone. As for your claims defending the works of your glue, If your glue needed so much time to stabilize tell me why a whole day later the camera lens was still wobbly...? It was not the glue, but it was the thickness in how much he applied, and how sloppy it was placed together. Secondly, you mention that you have a one year warranty, that's great but shouldn't you check for basic functionalities before you hand off the finished product to customers. I do understand that mistakes happen but this was more than a mistake, I got a so call "defected" screen but I don't believe it was defected at all, this screen was obviously low quality that did not fully adapt to the iPhone X hardware and I noticed that right off the bat. Not to mention I bought a brand new screen protector to place it on the screen and it could not lay flat on the physical screen itself because the edges of the screen protector could not stick to the edges of the screen I was given (another indicator that the screen was not compatible). All in all, this review is a wake up call for you that all these mistakes that happened in my situation should not happen to any other customer. Yes you may have offered to fix your employees mistakes but at this point my trust in you guys have already been lost. It's pretty clear to me that you guys really don't know what you were doing if all these mistakes were ones I noticed right off the bat. There were physical issues that anyone could've seen and were not brought into light until I said something about it. read more

I am completely satisfied with my phone repair, my iPhone was completely shattered and it was even a little bent, front and back... I was highly upset with how broken my phone was I had only a little hope it was fixable, but this place definitely works miracles, they completely repaired my phone, I feel like I have a new phone 8.Thank you ! read more

I've had nothing but the best service here at the phone box. I've bought and sold phones to them, I've had my screen fixed, and I'm continually satisfied with their services. The only down part is parking and the wait to be attended can be long. I've always found their services the wait, but hopefully they can try to work on that. read more

Very quick to fix my phone for a reasonable price. The repair took about 20 minutes and I like the new screen better. I bought my iPhone 5C on eBay but accidentally dropped it. The one from eBay had a repaired screen and the home button was not straight which really bothered me. The new screen is an actual apple screen and gives my screen some weight so that it isn't so light and fragile anymore. As a note once you get into the shopping center just park and walk into it. The shop is located in a mini "shopping mall" type area that you walk into, and the kiosk and literally straight ahead of the front door. read more

Shout out to Danny for fixing my IPhone X and driving out to get my part. Really needed my phone for work and he fixed it as soon as I called. Thanks will definitely be doing all my iPhone repairs at the phone box. read more

UPDATE TO MY ORIGINAL REVIEW: we encountered an issue with one of their workers selling products on OfferUp with their name, which led to some issues. However, after communicating with the owner, he has shown an openness to help resolve the issue and has provided actual good customer service. I have removed my original review and updated to a more positive one. However, I cannot update to a five star because of the original experience with one of the coworkers. I hope Daniel can hire reliable and honest people, since he seems to be a nice business owner. read more

Louie is good professional and take quickly reasonable and repair phone 7 for 20 min. I'm so suggesting better go to store and affordable prices read more

Danny's service was outstanding! Went in to get my iPhone X repaired for screen damage thinking it would take hours. Danny only took 20 minutes to repair it! That's the fastest someone has repaired my screens. Did it for a great price as well! My go to guy for repairs. read more

There services are pretty good ! Also fast. I cracked my entire front screen and it was turning black and they fixed it within 30 minutes and only charged me $60 bucks read more

I recently dropped my iPhone broke the screen called The Phone Box and asked if they had one in stock they said they did and could replace within 20 minutes . When I got there I was in and out with my new screen no appointment need quick services . Thanks Phone Box read more

Have had nothing but awesome experiences here! This is the second time I have gone to them because clearly I do not know how to take care of my phone, but they always take good care of me. I drove about 45 min. to get my screen fixed & it is always well worth it! I even messaged them a few times on Instagram & they got back to me instantly! Overall, they are super fast, friendly, & reliable! read more

There is no impossible job for the staff at the Phone Box. They do absolutely amazing work. I took them my phone that had been ran over by several vehicles after it had dropped from the top of my car. It was almost unrecognizable, and I knew for sure that it was beyond rapair. I decided to take it just to see if they could somehow extract the pictures that I had saved on the phone. I was surprised when they said that they could actually fix the phone. I didn't have much confidence just because the phone was in such a bad shape, but I was pleasantly surprised when they returned me my phone completely fixed and with all my data. I was so impressed, and I know for a fact that if they were able to fix my phone, they can fix any phone! Hopefully, I will be more more careful with my phone, but if I am ever in need of having a phone repaired, I know exactly where to go, The Phone Box!!! read more

These guys were awesome! They hooked up my iphone 6 and iPad Air!! They keep it real and are priced way lower than ALL other 'legit' phone repair services out there. I think Ruben was the guy that hooked me and he was coo and so was his co workers. Young guys doing the right thing. And they finished it super quick! I will be back for sure to get my customized iphone 6 case. Stay up and Keep taking care of the People :D read more

I called few places to get pricing to fix my 5s and these guys gave me the best quote. My phone was fixed within 20minutes. Great service.

These people take really good care of their customers. Best customer service I've gotten in a while. Only took 20 min to replace a screen. I didnt get the screen i wanted at first, but they made sure to replace it to the one i needed when they got it in stock with no extra charges. read more

This is my go too place for all the phones that I had . Daniel really takes his time to always help me out in what I need .& prices are always affordable ,can't go wrong here . read more

The customer service was very welcoming, they did a great job on swapping my iPhone 5 to an iPhone 6. The two workers were nice and I would get my phone fixed if my phone ever breaks. read more

Quick, straight forward deal. They fixed my iPhone battery in less than 10 minutes for a very good price. I used their coupon from this site. read more