I don't know how this place gets good reviews. Came in because my iPhone 5s front screen was cracked and the half piece was almost off and thought hey let me support a small business. This is one of the reasons small business gets a bad rep. Took my phone on a Monday in and Xavier told me that it should be done by the end of today. Paid full $140 (I was going out of town thursday). Called 4 hrs later before closing and he told me that I would have to pay extra for my finger print scanner to be fixed. Told me it wouldn't be done until Thursday I told him that I didn't need the scanner and he lied to me telling me I couldn't search through my files if it wasn't. Anyone would know the scanner for finger prints doesn't have anything to do with files. So he tells me ok come in Wednesday because he has to get parts. (They don't have parts stocked, I declined the finger reader keep in mind he said by today). When I Arrived Wednesday to get my phone, I came in and my phone wasn't even ready. So one of their other associates (Eric who doesn't work there anymore said that Xavier isn't even a tech and that this place doesn't run properly. Eric then promises me that it would be done by tomorrow before I leave. He tells me again "they don't have the part" he tells me call him in the morning. So I call the next morning an hour before they open and he sounds like he just woke up. I asked about the phone and he said "you can't rush me." I told him he told me to call him and he promised about my phone. He said he'll have it done before 10:30a (flights at 12a). I come in at 1045a and still "no parts." I was pissed off. How long does it take to fix a phone? Other places do it in hours. They told me to come back after my leave. I was angry. Came back following Monday (one week) and Eric quit, and my phone was still in pieces. I asked for my money back, and phone back I was angry and upset. Who takes a whole week for a quick service? Xavier promises me that he will have it fixed. Give him until the end of that day. He made me feel bad saying Eric left and they have all these phones to fix. He said he'll put mine as priority. Instead of the end of the day I gave them until the next because I had a feeling my phone wouldn't be done. ( didn't get a call by end of that day). Next day phone was done but home button was white. They said they didn't have a black one. Was promised to be called when they had in stock and they would do it for free by Gerald. Haven't gotten a call back since and it's been 3 weeks. 1 (should be 0) star bad service and unprofessional. I have been lied to more than enough. Even if they had the black home button I wouldn't go back. Worst place I have ever been to. read more

I came here on a Friday when the store was advertised on Yelp to be open until 9PM. Guess what? I came here at 8:30 and the store was closed. 'Nuff said. Instant 1 star from me. read more

A couple weeks ago I took my Samsung tablet to the geek squad at BestBuy. It had stopped charging. I was quickly told that the port was damaged. It also has a cracked screen so I sent it off for $35 for an estimate for those two items. A few days later I was told that the repair would cost $375. Of course that was out of the question because I could buy a new one for less. So then I took it to Downtown Wireless. They simply cleaned the port with a Q tip and charged me $20. If I had chosen to have the screen repaired also it would have been around $130 to150. I opted to let that go as It does not affect the functioning. I so appreciate that Downtown Wireless tried the least expensive solution first before just replacing the port. They have proven to be an honest business and I will return to them with any appropriate cell phone or tablet issues. read more

I am experiencing wonderful services, my laptop was dead, i was so sad, but those guys @ downtown wireless they are amazing, keep ur good work guys. Especially, The Manager named AKI, he is one of the best, kind and honest guy i have ever seen. AKI is a real model. God Bless you! read more

Shattered the screen on my iPhone 6 Plus. Went here to get fixed up. Luis was friendly, professional and honest. He told me what the exact charge would be and said it would be done in 30 minutes. I picked up my phone later in the day and it was good as new! He applied a screen protector and case no charge! I highly recommend this business! read more

Aki is an honest Guy. Enough said! I wanted to buy a case for my IPhone 6plus. He had one that was a universal. But it didn't fit well. He said wait and I will order for iPhone 6 Plus. Other places would have just wanted the sale. I do business honest and I do business with honest people. I have since sent several customers to his business. read more

My Sony Xperia frozed and could not turn on. I panicked as the latest backup did not run due to issue with google folders. I was recommend to try out Downtown Wireless. Met Gerald. He is a very calm, professional and courteous young gentleman. He took a look and told me he would get back to my by that evening to tell me the potential issue and will give me an estimate. It was 4pm. He called me at 7pm to let me know that something was lose and can fix it without having to order new parts. I got my phone back the next day!!! I also had iPhone 4S that went dead one year ago. I got the phone from Verizon. Verizon told me they think the phone is fried, as I sometimes use "non Apple approve charger" Apple technicians confirmed the same and told me to get rid of the phone. I hang on to the phone as I wanted to ensure my private data on the phone was cleared out before the disposal. Gerald and his associates took a look at the phone and fixed it in less than one hour!! The phone rebooted and all the previous data is cleared. it is now working like new, and I can actually sell that phone. Gerald and his team are AWESOME! read more

My iPhone 5s screen was coming unmounted and then it decided not to power on at all. After reading a number of reviews on yelp I came across Downtown Wireless and read some really good reviews and decided to give them a call. The guy on the other end of the phone was polite and professional. I asked him if they had my model iPhone screen available as I needed it replaced ASAP because this is my work phone. He asked me if I could please hold a few minutes and came back with POSITIVE news as he had my screen in stock and can replace it within the hour or sooner. That was what I wanted to hear so I came right over and was greeted by a young professional gentleman. He took my phone and replaced the screen as I waited which only took about 20min! Amazing! I recommend this place to anyone looking for mobile phone repair! FAST! PROFESSIONAL! & FRIENDLY SERVICE!! read more

I dropped my iPhone 5c and cracked my screen. I found the add on craigslist to this new cell phone repair shop and brought my phone in. My screen looks brand new and I am very satisfied. This place offers great service and the best price in town. Ask for Xavier he's the best!!! read more

Worst experience ever!! It seems like they don't keep parts stocked. They had to make trips to get parts and they claim they use apple parts but when I compare my phone to original iPhones the screen looks dark. You can tell the difference between quality of screens. I would go elsewhere before going here. Do your research!!! Make sure you can tell by quality over quantity. read more

I'm super happy with the service here! I dropped my iPhone 5 one too many times and I found this place of course via Yelp. It's right in the heart of downtown SJ so you can either drop off your phone or make an excuse to go shopping at Ross, haha! Aki, the owner is very attentive and was very nice and understanding with my 5 yo who naturally had to use the restroom within 5 minutes of getting there. He shared with me a bit about his family even which was nice. He has a great response time with my phone getting done in less than 2 hours. I think it might have been 90 mins even! It looks totally new! Support this small business, they are making a go of it downtown with a great service I know my fellow phone-droppers will need. Thanks Aki and your great staffer, Gerald for the great service and prices! read more

I had a great experience here. I needed to get my iPhone 6 screen fixed due to pixels problems. They were able to fix it so it is good as new. The staff are incredibly pleasant. They had to special order the screen I needed and they called me to keep me updated. The screen arrived exactly when promised and they fixed my phone quickly. I would definitely return. read more

There is great service and cheap prices. The workers are really nice and will try to do whatever is possible to get what you want such as my laptop charger. read more

Came here the other day to get my cracked iPhone fixed. Was helped by Gerald and Aki, within a few hours they fixed my phone. The service was great and so was the price. Two thumbs up from me! read more

Thanks for the free phone case. I really needed that!!

The homie Eric there took care of my phone with the quickness. First he customized my iPhone and made it gold, then after I cracked that he fixed it again and made it black. Then when I cracked it AGAIN he fixed it in like 20 minutes. Great guy great place read more

This place is amazing! Xavier is the real genius behind it all, he really works with you whether buying a phone or selling a camera he meets your needs and beyond! This is the place to go for all your electronical needs!! read more

Came in to have iPhone 5 headphone jack fixed. It was only putting out sound on one side od headphone. I was quoted $25 and it seemed like a reasonable price. The technician said he would need to replace the entire bottom speaker unit and it would take an hour. Came back an hour later and he said it will take slightly longer because another part had a problem. Error message said cable not recognized. 15 minutes later he came out and it was all fixed. Tested it in front of me. Overall I was happy with service, eventhough I had to wait an extra 15 mins it was playing sound like it was new. read more

I just had a fabulous customer service experience at Downtown Wireless. I smashed my iPhone screen at 7:30pm this evening. I checked on Yelp for a fix it place and came across this place and thank goodness they're open until 9pm. I got there a little after 8pm and walked out with a fixed phone a little after 9pm. They even stayed open a little bit late for me to finish the job. The phone works perfectly including the microphone. They offer a 1 year warranty if anything goes wrong. I highly recommend giving them a try if you need help fixing your phone!! read more

I came here today to get my phone screen fixed, and I've been putting it off for a while, trying to find a reliable place to go. I randomly came across this place and was offered a great price to replace and repair my screen for something even better than the screen I started out with. I even got two cases for $20 for me and my boyfriend along with this whole deal. I will definitely be coming back and supporting this shop for excellent customer service and great deals. It's great working with honest people with integrity! Thanks so much ! read more

Gerald replaced my son's screen on his iphone5. He finished it on time, was very personable and charged a fair price. Gerald also gave him a screen protector and a case included in the price. I don't think he will, but if he breaks it I'll know where to go. Yolo. read more

I took my phone to get the screen fixed on Jan 20th, 15 and I barely picked up last week. They did a excellent job on it. I would recommend them to friends that are looking to get their phone fixed. Downtown Wireless worked with me and they held my phone and worked on it till I was able to pick up last week. I kept communication with them about how I was not able to see if pick it up sooner. I will be returning for any further jobs or by any accessories for my phone. I'm a happy customer. read more

I've gone through like 3 iPhone 5 screens and every time Jay has helped me out with fast, clean, affordable service!! Definitely recommend!!

Go here!! My cracked iPhone screen was fixed within an hour at a reasonable price. Closest place to sjsu for all you students out there.

I went to repair my iPhone 6 screen which was terribly broken. Jon or the guy in cap was helpful . His partner helped in fixing my screen and it looks like a new phone now. They have 30 days money back guarantee . I hope i don't have to go back to them soon :) read more

I came in last week and was assisted by an extremely friendly and knowledgable employee named Xavier. I had issues with both my iphone 5 and my Macbook Pro. After getting ridiculous quotes from other places I decided to give this a shot because of the good reviews on yelp. Not only was the price to fix to electronics reasonable, they returned my items in excellent working condition. I will be bringing any electronics that need fixing here and will hope Xavier will be working at the time. He is truly a fantastic and friendly employee. I hope this place hires more people like him. read more

This place was too good to be true! I had cracked the screen on my iPhone and these guys told me a price that was $30-$40 less then everywhere else I had contacted. I dropped off my phone and paid them the fee, they said give it an hour or 2 and they would contact me when the phone was ready. 3 hours later I called the store, no answer. Went to the store around 5 o'clock and no one was there. After getting the owners number from a neighboring business, aki led me through a whole list of excuses of why no one was there and why my phone was not done yet. Long story short, after 4 visits to the store and a series of phone tag, at 10 pm I had to go to the store to pick up my phone and for all my troubles I got a whopping $10 off. All in all, this place was very unprofessional and I would not recommend anyone else going here. Pay the extra $30 and go to a real shop. P.s.- all these good reviews are probably family and friends. Neighboring businesses told me this kind of stuff happens all the time here read more

My boyfriend dropped his iphone late in the evening last night. The phone was fine, but his screen wasn't registering to touch. Luckily I looked on yelp & found Downtown Wireless just a few blocks from our apartment & it was still open!! My boyfriend said the man, named Jeremiah, was super awesome. He fixed his phone within an hour & he also put a screen protector & new phone case on his phone! My boyfriend came back in a much happier mood! Thank you for the great service!! read more

Came in to get our phone unlocked. He took care of my friend andre and did what he said he would do. Definitely a real genuine and reputable business. Thank you read more

Aki is very honest and Rudy is very knowledgeable. If you have a problem with your phone and you want to get it fixed without any worry then this is the place. Great customer service. Worth all the 5 stars!! read more

i just happen to walk by and walked in the owner were very nice and down to earth i had my samsung maga screen replaced the cant believe the job was done right the first time with no problems he really knows what he is doing he told me a price did a great job did not ask for a penny more i will be coming back for sure... read more

Great, quick repair and customer service. They are the best place and the best deal we've ever found for our Samsung Galaxy S3 lcd repair. We also have an S4 with a broken lcd and now we're definitely coming back! Thx! read more

They really helped me when I dropped my phone in water. Don't put it in rice overnight, that trick doesn't work. Aki helped guide me through the process and fixed my phone within a day. It didn't cost an arm and a leg either. Highly recommend. read more

My iphone's screen was smashed & was unable to see incoming & outgoing display on my mobile. I leave my mobile in 5 different place for repairing but no one could manage to solve the problem. I came in this shop & just within 1 hour he (Akkie) repaired my mobile in reasonable money. A person named Akkie, is very supportive who take quick decision making in order to solve the problem. thanks. 10 star. read more

I'm gonna be honest the employees here are very nice but they did a terrible job fixing my phone screen. My screen is still broken and I am currently looking for another place to fix my screen. Wouldn't recommend read more

I came here to get my iPhone 6 fix it had a cracked screen ... i found them on Craigslist I gave them a 4 star just one thing I dint like was that in his Craigslist add said clearly he charge $80 to fix IPhone 6 cracked screen ... but then when I got there he said it was $90 so I agreed to pay because it' was steel a good deal some other places charge $130 so my reason for 4 stars is he did a good job and was fast to fix it I told him I need it done asap because I live out of town and he acknowledge that so he fixed within an hour or less so yes I would recommend this place to some one !!! read more

Just got my phone fixed up today. My screen had been cracked for about 3 weeks. I went in to Downtown Wireless and their service was honestly amazing. Aki is an owner that has his priority on offering great quality service over making a quick buck. For me as the consumer, I really valued this a lot. My phone should have cost a lot more than I was charged for which was proof that he actually cared about providing me with the best quality service they could. I honestly recommend this repair shop more than anything I've been to before, you will get better service over anyone in the area. I was only in there for an hour which was great as well. This is my go to for repairs from now on! read more