This review is purely for the customer service. I haven't fixed anything here before but I called to ask for a quote to fix an ipad that had water damage. The person who I spoke with on the phone was super upfront and honest and mentioned that he cannot fix it, as much as he wants the business. Water damages are pretty much a lost cause, and if you put your device in rice, it's gonna be damaged even more from the rice starch. He told me what the price point was for a 2021 ipad air, and I agreed that it wouldn't be worth it. Luckily I do not have anything important on the ipad. Super professional and this spot seems trustworthy enough to get any other thing that needs to be fixed. My ipad is long gone now. read more

I'm good for the economy! I spend money all over town. Had this guy help me with some DMV filings just because Nice guy Has several " Mailbox etc" type services offered that can be useful for you. Paperwork for the state , I would go back . 15 read more

Very helpful, friendly, quick and reasonable! Had to take my phone in again as I dropped it and the protector shattered in little bits and pieces. In and out in 5 minutes. I highly recommend this place for all your phone repair needs. read more

These guys cleaned up my MSI RAIDER laptop, came in a total train wreck, I'm talking I literally had it held together with duck tape and prayers, I took it into Happy phone and despite the train wreck my laptop was in he worked on it for a week but when I got it back I couldn't even recognize it, good as new and outstanding working now, super easy to work with and I'll definitely be going back in the future if I need to, and at a very reasonable price too especially with a laptop of my grade! read more

The owner is a gem of a person. I got 5 services in last 8 years. 1. Technical knowhow: The staff and especially owner is very technically wise person. They are good at solving problems. 2. Good Deeds: In spite they could sell me $110 port replacement, the owner said, this different charger of $27 will solve your problem: and it did! My joy. 3. Punctuality: All my previous services were done always in time and at expected prices. 4. Area of expertise: I used their services relating to Samsung mobile phones. Oh, yes, they did a great service for providing an additional spare key for our humble 2013 Corolla. We lost original and duplicate key was done in perfect shape and price. I am using key for last 3 years. Summary: Good people, good pricing and good technical problem solvers for mobile phones and car key duplication. Blessings. [Entered for past services, 18 Sept. 2024] read more

Great service! I called the owner looking for a privacy screen. The price was great! Even cheaper than Best Buy and they installed it. I was in and out in 5 minutes and even picked up a couple Lotto scratchers. Saved me a trip to the other side of town. read more

Good and quick service, fair prices. When the dealer charges $250 for reprogramming your key, $120 is a steal.

Best, quickest, most honest car key and cell phone repair in the entire United States. I was referred here by a local hardware store, after I broke my car key in half. They not only programmed replaced and made a copy of my care key with a chip way cheaper than the dealer, they actually came out to where my car was and programmed my key onsite. I have also had them replace many of my iPhone screens, and they are the most efficient, and best price available. This shop is the best. They will help you solve or fix almost anything you can think of. read more

Awesome service, they are very friendly. They tried to fix my car's smart key even multiple visit to my place to fix my car with friendly manner . I am very satisfied with their service. I 100 percent recommend this place. read more

I needed a key made for my BMW. The last time I had the same replacement made at the BMW dealer, it was 180% higher and took almost a week. Happy Phone completed the task in less than a few hours and significantly less. Service was friendly, prompt and efficient. They offer other keys, phone related services and I may try those next, but non-standard key replacement services are top notch! read more

Love this place! Came here to get a screen protector and the customer service was amazing. The time and care they took to put the screen protector on, and make sure it worked properly with the fingerprint scanner, is great. Definitely recommend this place! read more

Was able to get a spare key and fob replacement for my Toyota Camry with no problem. It was estimated to take an hour but was done with in 40min. The price was also very cheap, for high quality work. Would recommend. read more

Fair price. Fast. Convenient location. Pleasant customer service. They treated me very politely and did the job they were supposed to do in 30 minutes. Namely changing the screen and battery for an iPhone 6s. The price was lower than all the other quotes I received from independent shops. Cheaper than Geek Squad at Best Buy. They said they are certified Apple repair shop but I didn't confirm it myself. I would certainly take stuff to fix here again. read more

I've been needing to replace my car key alarm battery for years! Quick service, in and out the door (estimated 5-7 min.)

My experience with Happy Phone was exceptional. He really went above and beyond. My car key broke off from the key head and the actually key head had a chip to start the car. I somehow lost the key head and he went out of his way to I believe the dealership to get me the chip for my key without any hesitation. read more

My wife's iPhone 5s wouldn't carry a charge. For the days prior to stepping into Happy Phone, it would charge but die within an hour or two. Finally one day, while eating next door at Yuri, it died and wouldn't power on. You'd see the charging symbol when plugged in, but it would never boot up. Since Happy Phone was next door she figured she'd drop it off and have it fixed while we eat. She walks in, explains the situation and says she probably needs her battery changed. She comes back 30 minutes later and they tell her it's not a battery problem. That's fine. Bad luck for us. The kicker is that he says he's still charging us! What? I'm thinking that's fine. He's gotta make a living. What did NOT sit well with me were his comments. He told my wife that he normally tests the battery first, but since my wife told him to change the battery, he did exactly what she said, which is the reason why he's charging her. SMH He offers us to come back the next day if we want him to test the charging port. We agree. Why not. We just spent $35 on a brick. He comes back and says it's not the charging port. He then offers to return $15 if we let him keep the battery, which we decline. We get home and plug the phone in just for grins and now we don't even get the iPhone charging symbol anymore. Go figure. For me this is just bad customer service. I called a few other places in the area and asked how they handle repairs like this and they all said they wouldn't charge me anything if it wasn't a battery issue. So why the extra star? He did offer to credit us for the battery and test the charging port. I'll give him. an extra star for effort. Overall, though, I was pretty disappointed in the whole experience there. read more

Just came in today for a quick review on how much would it cost to replace my iPhone screen and the amount of time it would take. I have to say this place is the best from my past experiences from other shops. Jimmy is the person that helped me with my iPhone screen replacement. He is very informative and very guide full to any other questions I have as Well. Not only this spot fixes phones but you can get help on these items too- Makes home and car key copies Car registrations etc.. If you're looking for fast, friendly & efficient service come to Happy Phone!! read more

I unfortunately lost/left my iPhone XR in an Uber ride most recently. I was beyond stressed out and annoyed with the mishap that I dreaded finding a solution on what to do next. That all changed when I went to "Happy Phone"- I went in early morning and Lilly and Darren helped me restore my iPhone as well as assisting me by calling Verizon directly from there store phone. They were on hold/disconnected due to high volume but there meticulous and persistent no quit attitude actually got it done where I was able to keep my phone number and retrieve my data. Thanks for your patience with me you two ! Thank you guys! read more

My sister and I stumbled around this phone store when we were eating at Evergreen panda. And we were looking for prices for fixing iPhone 7 screen which my total came out to $90 with tax. Which is a superb deal in comparison to the other competing phone stores that were around $110 without tax! We came in Saturday morning it was empty and were able to get assisted and situated all in 5 minutes. The worker was was friendly and got my phone screen done in less than 30 minutes!! Which is very impressive because multiple other stores usually take up to 1-2 hours!! Also checking in on yelp also gave me a free glass screen protector! Overall, I am very happy with the outcome of my new screen!! Happy phone is very efficient, fast, and moderate prices! I would be coming back here if I ever break my screen again. And will be recommending to my friends and family! read more

This place not only fixed my phone screen, but they also gave me a GREAT deal for installing a tempered glass on top of it. I went in to ask for a screen replacement for my iPhone 7, and they said they would charge me $90. They also said that they would install a tempered glass for only $10 more, which by itself is usually $24.99. What's more is that when I paid with cash, I was not charged for tax, bringing my total down to a flat $100. It was such a great deal! They completed the job within 30 min, and I picked up my fixed phone as a very satisfied customer. They were also very friendly and helpful! I would definitely recommend this place to get your phone repaired. read more

Just to let everyone know, they also fix laptops ;). Initially I took my Macbook Air to an authorized Apple dealer to have them look at it because my laptop will no longer charge. They charged me $65 just for a diagnostic fee and to make an extremely long story short, they wanted $489 to replace a motherboard (initially $500, but since they took so long to get back to me, they gave me a discount...uhm you can take t.hat $11 and shove it where the sun don't shine). That's basically the cost of another laptop So I was starting to feel like all hope was lost until I was referred to this place. First of all, if they can't fix it, they won't charge you (yay). Second of all, they replaced my motherboard and fixed my charging port for $191. They're not an authorized Apple repair shop but I saved $300 so I'll take it! They were super professional and Cathy was super nice. I'd recommend this place to ANYONE and everyone. Thanks guys for saving me from buying a new laptop read more

Background:- My iPhone 6s Plus charger port went bad. To replace the charger port one has to replace the part which contains headphone jack, speakers, microphones etc. Refer to @2:33 in the following video showing it's that one has to replace whole unit:- https://youtu.be/vphY08SHjFk Also Attached is the photo of part with circled green part is charger and circled green part is headphone jack showing it as one unit which needs to be replaced for this fix. I usually change iPhone screen and batteries myself but since this was complex fix wanted to find expert who can do it. Found this place online and called, quoted price for the fix was $55 went there Wednesday evening around 6:00 PM. They replaced the part in an hour. Paid $55 + tax. As I got in the car noticed that the headphone is not working. I went right back they said they were closed and told me to come back next day. Went there next day around 5:45 PM and they told me to come back and collect the phone at 7PM. Went there at 7 and they told me that they have to send the phone to their expert as they couldn't figure out the issue and told me to come back next day. They asked me for my pin to test the phone which I gave it to them and they gave me a old loaner phone with my sim. The girl who fixed it told me that she replaced the part from the old phone and once the part is replaced with another one everything should work. But owner keep on insisting that they just replaced the charging port and never touched the other parts which as per the video fact is not possible. She started saying that you may have to pay extra despite me telling her that it's one part and it's installation issue. Went back today to pick up my phone and the owner and the girl who fixed the phone were there. The owner told me that since to fix my phone they had to send it to expert(due to their inabilities to fix) she has to pay extra $70 and told me that I owe half of it. Despite me telling her that its installation issue she refused to listen. When I started talking about facts about one part replacement as per video facts she started to get defensive. She said that they are not responsible for other things which stopped working. She started showing me the work order which stated that replace charging port and started threatening me about the consumer court. She was very rude and started to raise her voice on me. She said if u pay only then u get your phone otherwise won't. Looked at her felt pity that how people can go that low for few dollars and ready to spoil reputation of their business. I asked the girl who fixed the phone that is it fair? She was overruled by the employer lady to dictate what she wanted. She agreed to come down 5 dollars after the girl who fixed the phone told her. The girl who fixed the phone was understanding and willing to admit their wrongdoing but couldn't as the owner lady was overruling her. I finally paid another $30 and got my phone. Conclusion: - Horrible customer service. - Rip off. - Hope extra $30 help thrive the business in future. - Money is secondary but making a customer who comes again and again PRICELESS. - Not going there ever again. read more

Happy Phone - Mobile Phone Repair Near Me - San Jose, California

I stopped by to pick up a iPhone 6 Plus. Jimmy sold me a iPhone 6 for $450. This phone got hot and the screen would freeze up. I later found out I could get a iPhone for the same price I paid for this older version. I went back to the store to give it back, because Jimmy told me I could return it back within 30 days. When I tried to return it Jimmy now gives me this long list of what has to be wrong with my phone, before he would refund my money. Wait you said, I could return it if I'm not satisfied within 30 days! I will solve this in small claim courts. See you in court Jimmy! August 16, 2017. - update Jimmy and I settled out of court, and Jimmy made good. This is a good guy and business owner. Please, help out your local business and buy from them. read more

Let me start off by saying that I have broken my screen several times and been to multiple places to have it fixed. It wasn't until I found this Place that I know this is the place to go for all my phone fixing needs. Cathy, was the one who expertly handled my phone troubles. I came in , the store was very clean ,and I was greeted with a smile. I told her I needed a phone fix and she told me she'd get it done in a Jiffy and will have my phone ready in an hour or less. I was amazed by the quality of my brand new screen it was Unreal. She even offered me a tempered glass to put on my screen to absorb the shock of future mishandling. Wow! Thank you Cathy you are the best and I will always be coming to you! read more

I was surprised at how fast my iPhone screen was replaced. We had a very good chat and I found out that he can fix many things. I am definitely taking all my things that I was ready to dispose to be fixed. I have 2 Laptops, an IPad and a Kindle. Owner told me that if he cannot fix the item for a decent price, he would tell me right away so that money is not wasted. When I described the issues I was having with the Laptops, he said it sounded like a minor repair. He was wonderful and kind and I highly recommend him to everyone I know. He is on top of my pile of good guys to contact when things stop working. read more

I came in for a Touch screen problem. Went to another place and they didn't know how to fix it. Came here and they got it done fast. Definitely would come here for any another phone issues and I highly recommend this place!!! read more

Happy Phone has never disappointed me - I've gone to them for their iPhone fixing service twice for different occasions: 1. To fix my the cracked glass over my iPhone back camera and 2. For my cracked iPhone 8 Plus screen recently. I recommend this place if you are looking for great service, great quality and quick turnaround (under an hour wait)! read more

Let me start off by saying, this place is one of the best phone store around my neighborhood. I live down the street from them. The employees and manager here are very friendly and helpful. I always leave with a smile on my face! The one employee who stood out the most was Lilly. She always has the best smile and I can promise, she has great customer service. So I highly recommend this place and if you haven't yet stopped by. Don't hesitate on it! They're all good people! Thanks again Happy Phone for being the best store! read more

I was in need of an iPhone and found this little place here. I ended up buying an iPhone 6 and an iPhone 6S for a great price! What's best is the excellent service I got from Lillian. Friendly and quick service! Highly recommend this place! read more

iPhone 6plus screen replaced in 30 mins. Manager and store associates are very helpful and provided excellent customer services. 110% satisfied read more

They used to be metro store/tmobile They can connect any phone to ur carrier good prices Really really nice people I keep going back Gd job read more

Very helpful excellent service fixed my iPhone 6s and my 6s plus at the best price!! Quick service needed y phone for work and they had it done asap def my go to phone repair place!!! read more

I dropped off my laptop a week ago. They told me to come back in a couple of days for the diagnostics to finish. I came back in 3 days. They couldn't find my laptop or any paper work. I started to get an uneasy feeling about this business. It said since 2004. I5is a multi service store, cell phone plans,dmv, cell phone repair. They told me that they would call me as soon as they found out about my laptop. A couple of days went by. They told me that it would be ready this Thursday. I went in Thursday 15 and told me at 5pm. Went back at 5.30pm. Picked up laptop. 120.00 ( Mother board Reflow) . They failed to tell me that I also needed a new battery. They had the laptop for a week. I personally will not go back to this store. Not even to make keys.The technician Jimmy Do. Was not much help. I really don't know how they been in business this long. read more

My iPhone screen cracked and shattered really bad so I came here to give it a try because I had bad experience with other phone store, met Jimmy very friendly and cool guy he told me to come back in 30 min and he'll have it ready while I jet off to the gym for my daily cardio work out When I got back for my phone it looked brand spanking new and every thing works perfectly how it should because like I said I had a bad experience with other phone store. Y'all should really give this place a try if you haven't read more

This store is very very helpful, useful, and easy to get to. I go here for any phone purchase, accessories, and everything else. Reasonable prices and friendly service! read more

I will be very careful guys. I do not think people here know what they are doing. I got my screen replaced and my Touch ID stopped working. When I complained the next day, they told me to go to Apple Store. And I did. The Apple rep who ran the tests found that the Touch ID module was missing. And fixing would cost another 170$. I took the phone back to Happy Phone only to learn that they can not do anything about it now but can return the cost of screen replacement. While I appreciate the gesture of returning the money, I must now add additional money to get Touch ID enabled. read more

I had to get my cracked screen replaced and the staff at Happy Phone were very friendly and offered a reasonable price. I would definitely come again or recommend them to anyone in need of screen repairs. read more

Awesome store. You'll be a fool to yo anywhere els in the Bay Area. This is hands down the best cheapest place to go. They do it all. Phone repair, Mac book repair, insurance, and Make copies of Auto keys and key Fobs. Oh they even FIx back glass oh iPhones. Great customer service. I was in and out fixing my IPhone 8 in less than 20 mins!!! read more

I gave my iPhone 6 plus because it wasn't charging. They promised to return it in a day but took 2 days and then returned with broken motherboard made all kind of excuses. Be very careful if you give them for repair, never leave your phone with them. read more

Warning on this place! This place charged me $80 to put a chip in my key fob and said they programmed my key so my car would work, yet I drove the car there without the chip he put in and one that was not working; the tech guy claims he fixed that, what a lie because my car drove without the chip and just needed to insert the key. He then said they would call me to have the key programmed so I could use the buttons on the key, they NEVER CALLED!!!! I went there to get a refund and the guy said the $80 was for labor which was him to programming my key so the car would work, yet that's a LIE because my key got me there without the chip or programming...he refused to give me my refund and $ back and I still have a key that does not open my car doors, the chip wasn't needed because one was in there and the key starts the car regardless!!!! My vehicle is a 2006 Jeep Liberty that isn't like the new cars of today. I warn you not to go there for service. He didn't give another person a refund when they asked for it when I first went there and argued with them too about their phone and him not working on it..he is not clear or truthful and you have been warned if you go there for service. I will be reporting this place of business to the BBB. read more