Hurricane electric is like no other data center that you find in this town anymore. they have readily available power tools such as impact drivers and screwdrivers as well as a brother P touch labeler that you can use to mark up your cables and servers. It's very friendly and there's even a cat walking around in the lobby area. Her name is cat five ha ha ha ha. you can peer with many providers here including SFMix. IPv6 availability is pretty steady too read more

Hurricane Electric - Internet Service Providers Near Me - Fremont, California

We have recently moved our equipment out of HE's FMT2 facility and into the PhoenixNAP, but we would never have done this unless we could keep HE as our transit provider - which we did. The transition was smooth (had one small hiccup - but if we didn't I'd almost be afraid), and services are working beautifully at the new facility. Our choice to move was not because of HE, but we have always wanted to keep our equipment close to home, and now we had the opportunity to do it once our contract was up for our colo space. Thanks for everything, HE! You guys and gals are awesome! read more

Actively hosting phishing. But when selected link was dead with 404. Hurricane website is also down maybe they have realized they have been compromised. Be careful this is not funny and is childish for a IT company to be compromised. This means the money doesn't go where it counts. read more

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On Dec. 1st, 2020 there was an electrical service interruption. We've been asking for information so we could proceed to resolve the effects on our cabinets. H.E. refused to give us some basic information that could have saved countless hours and resources. Since the incident, I have been requesting future issues be handled better and to have known facts provided sooner. I have been told repeatedly that management would not provide some basic info, like if they are even dispatching a tech to investigate issues. Maybe H.E. thinks I am asking for money but I am NOT, I am asking for better communication and a process for handling issues like this. Tell me you have a tech investigating the UPS power interruption so I dont have to have my tech head to the DC to troubleshoot. I see the same issues from 14 years ago occurring and obviously the communication has not improved. Stop trying to CYA and be straight with your customers. I would love to change this review and it is completely within H.E.'s power to salvage this situation by responding and communicating in a prompt manner. I am not asking for money. We should be working together, so contact me and let me know how we can handle issues going forward. read more

If I could give them -5 stars I would do so. They are the sleaziest and most unethical businesses you can deal with. They give you a contract for 12 months and then in their tons of legalese hide an auto renewal annual contract deep. At the time of auto-renewal they do not inform you or even send you a courtesy email. If you want to hire an expensive lawyer to read their legal paperwork then they are the company for you. For small startups who want to reduce the legal charges just run away as far as possible. I will lodge a complaint in the consumer bureau against them I would highly recommend other people do the same, businesses like these should not exist. read more

Sorry to bother you when I came in front desk dude. But here's some helpful work hints for future reference if you're planning to further your customer service career (or attempting to capture a potential client) 1. When customers come in, you should greet them. A smile and a happy acknowledgement goes a lot further than a sigh, dropping your book a 1/4 inch and staring til the visitor says something. Here's a perfect scenario: Hi! Welcome to Hurricane Electric. How can I help you today? 2. Smile. Try being warm, professional and cordial. 3. Put that f'in book down before the customer comes to the counter. 4. Ditto on the phone calls. read more

Hurricane Electric is the McDonald's of data centers. You walk in and there is one floor, with row upon row upon row upon row of blue cabinets. When you sign up, you get one of these blue cabinets to yourself, at a fairly competitive price, and you can move in pretty quick. The grungy underpaid staff are plentiful and mostly friendly and useful. If you meet one you like, you can hire them away at a discount. The best part of Hurricane Electric is the Fry's just down the street, which makes your deployment easier. The worst part of Hurricane Electric is that they would not, under any circumstances, sell us any power beyond 15A. The only accomodation would be to buy a second cabinet at full price. Then when you try to move to a more suitable data center, you have to argue with them because their standard contract has a one-year commitment. Which reminds me, the sales person I dealt with was only marginally competent. We nearly went with Evocative in Emeryville because the HE sales person seemed mostly disinterested in communicating with us, and had a habit of sending quotes as Excel spreadsheets, which kinda slows things down when your customers tend to be Unix users. -d read more

Hosting someone who hacked my e-mail. Was able to trace it back to Hurricane Electric but not any further.

For two years my company leased a full rack at he.net's Fremont 2 facility. A lot of what they do has been excellent, but as anyone in business knows it's when you really need something that the service matters most and that is where he.net really let me down. Several weeks ago some power equipment failed at the he.net Fremont II facility. I spent the better part of a weekend cleaning up the mess with lots of other not too happy folks. Not only did they not apologize for the issue, they were very slow to respond and eventually cited legalese in their contract. Needless to say I am no longer a he.net customer, and sadly I write this review because up to this point they had been a very good service provider with minimal issues. Shame on them for not stepping up when it mattered most. Reading at least one of the other reviews leads me to believe that he.net is strict when it comes to problems. If you can live with that, it's probably not a bad place to go. If you cannot I recommend you look elsewhere. I like companies that do the right thing when they screw up and cause you grief. He.net is not one of them. read more

Well, needless to say I am shocked. I was in the datacenter and almost all of the PDU's were in an Alarm state. There's not much to say here except WTF? Right? Whatever lies that HE sent out about your supposedly "fixed" power issue was a complete falsehood. The video proves it -- more than 1/2 of the PDU's in alarm state on the main floor. Embarrassing. Chronic issues. I would even say criminal representation. That said, I am keen on getting my money back from you guys -- every last cent. If I have to do that through the courts, let me know. Also, you can consider our contract terminated due to your company's complete and utter fraud in the services rendered. Please let me know when I can get my refund. I am done, and terminated. read more

Prior to 2010 I would have given these guys a spankingly awesome review. However, their support started to slip, and then..... sugar.he.net crashed. We were not notified of the crash. We were not notified that the restore of the data was full of holes and dated files. HE never stepped up. We moved our web site elsewhere but our email is still there. Today (4/19/2011) marks the second day of problems with the new server we're on (golf.he.net) and the server has been unavailable from at least 8 am till 1:35 pm (when this is being written). No ETA is available. Once upon a time I recommended these cats unreservedly. Now - save your frustration. Your business is worth more than the service they're currently able to provide. Sorry HE. read more

The Service here is Good generally. everyone is friendly and for the price is basically the best one you can find around bay area that has 24 hours coverage. HOWEVER, if they fail NO BODY in the world would talk to you what the heck is going on. They had 3 major power interruptions in the last 3 years, and power just went on and off; and we lost few servers. Problem is that when you inquire them What Happened, they say, They don't know...they are investigating...they can't comment..WHAT? I need to konw if it was power failure or network failure or what happeend to konw what to do. I talked to other customers and they ahve the same complaint too. The staff are trained to NOT SAY ANYTHING when something goes wrong. that makes it really frustrating. Later I called the billing to see if i can get partial refund of monthly fee because they caused the interruption and caused my server go die...You know how much they refunded me? $15 .... i'm paying couple thousands dollars every month and got refund of $15 ! read more

In an age of robotic web hosting companies, HE.NET stands out because of superior customer service and CARING attention to solving problems. I love the fact that I can ask for a particular employee and they actually know who I am. Nowhere else on the web can you find that kind of service anymore! Also I like that they don't try to sell me a bunch of unnecessary bells and whistles. Their service is basic, but broad enough to serve my needs. Several times their employees have gone beyond what I might have expected to help me resolve difficulties that could have jeopardized my clients' businesses. From my point of view as a web developer, Hurricane Electric is one fantastic company. I've been a dedicated customer for over 8 years now. Of course there is always room for improvement in any company. HE.NET has shown over the years that they are eager to listen to clients and implement new technologies and methods when possible. read more

Beware hosting any mission critical applications here. The Fremont II facility has had multiple outages over even just the last 12 months. Power issues have occurred twice, and the latest issue is related to some networking equipment. If you are expecting over 99.0% uptime, look elsewhere. read more

YIKE the worse company we worked with. If you want to damage your company use Hurricane Electric. The worse. They do fraud. very bad service, they try to steal your equipment. They make it the worse. DO NOT USE THEM because they are very bad. read more

excellent datacenter, their staff is technical and provided quick service via email. 5 stars in all areas that matter read more

We used hurricane electric for 4 years, and they became hands-down horrible over time. We had a dedicated server that we wanted to cancel @ $300 per month, and they said we'd have to pay a full year before we could cancel, even though we had the server for 3 years already. Beware sleazy auto-renew clauses, condescending emails, and arcane interfaces that were made in 1996 for all admin dutires read more

I love these guys, they're fantastic. I've been hosting with them for almost 8 years and they continue to impress me with their responsiveness and innovation. Even in the middle of the night I get a response to my tech support query in admirable time with a solution. I can highly recommend these guys, they're top notch. read more

VERY bad service The worse company they use monopole if you put you your servers there and try to change they try to take your money from you as much as possible but do not reduce the price correspondingly In addition, they stop your server and system each month if you delay to pay one day due to their price. DO NOT USE THEM simple. Bad for any business. read more

A month ago I would have given them 4 stars, but since last week I wouldn't use them again. The good: Sales person was always nice (until the bad), there were tools available for use at the colo, and support was always very responsive when I found peering issues. The bad: racks are small, but more importantly, some malicious activity happened with our server causing bandwidth usage to skyrocket. They wouldn't waive any of the costs. Other colo's I have worked with have helped as long as you're responsible and proactive. Hurricane gave us the cold shoulder and said, sorry, "you're responsible for your bandwidth usage." Update 8/2011 - I'll bump them to two stars. No major issues lately. The biggest issues I've had in the past few years is when something goes wrong like power outage, DoS, or whatever -- I never hear anything about it until I ask. For all I know they are fixing the data-center with duct tape and zip ties. Update 8/30/2012 - I'll bump them to three stars. I logged in the other day and saw the server uptime was over two years. I guess they probably figured out the power problems by now. They still don't have a way to find out whats going on at the datacenter if all hell breaks loose. The only current method is to call or look for people talking about it on twitter. This isn't a status page that gets updated. read more

I would recommend Hurricane Electric to anyone looking for web hosting. The staff was very knowledgeable and very helpful with the questions I had! read more

I have written multiple reviews of HE.net not because I am obsessed with them, but because my business relies heavily on them so their services are a big part of my life. I work with 8 different server hosts currently and have worked with about 15 over the past 15 years or so. So I know the industry. Bottom line: HE.net is the best. They are the big boys on the block, they are a cut above the rest, and they are a no-nonsense organization. Pleasure dealing with them, and quite an experience walking into their massive datacenter and feeling the hurricane of bits flowing around you. read more

I've been with Hurricane Electric for 6 months and couldn't be happier. Their customer service is outstanding and the technicians are very knowledgable. I highly recommend them!!! read more

I've been with Hurricane Electric for over 17 years. A year ago I switched my email to another provider. The plan was to add my new email to HE. I was told I couldn't use both. I never added the new email and called to close the account. I've been billed for the past 13 months with no email on their server. I asked for some reimbursement but was denied. If it had been explained to me a year ago I needed to close the account in writing I would have done so. Not a good way to treat long time customers. read more

lets see..co location in the bay area competitive prices helpful and knowledgeable staff and to boot they are open 24 hours ive stopped by here a few times and the staff is nothing but great. sure they look like your typical computer nerds. But these got to be the nicest nerds around. Every stupid question I have asked (trust me I have asked a few of them) they were willing to help out and answer! Talk about being patient! Plus HE.net gives back by hosting events from SV Web builder to any other local clubs and groups! read more

We've been with HE.net for over 7 years as are many of our customers. We love the non-complicated user interface, the fact that REAL people answer the support phone, that people go over and above to help you out, and the rates are very competitive. We've tried different hosts over the year and heartily recommend HE.net to anyone that asks for a reliable, affordable and awesome hosting provider. Kelley Rao, President Webeze read more

O stars . Tried to hack Google account . Also tried getting banking info from my Google account. Thank God Google didn't recognize the device they use or up address which is how I know who was trying to get in my account . These people are thieves . Beware of any business u do with them read more

Avoid their managed servers like the plague. It is a dedicated server with nothing resembling admin rights to anything. Every time we have a problem with one of our servers it takes days to get resolution. Their support staff never have useful answers. Usually I have to find the solution and then spend a couple of days convincing them to apply the remedy. read more

I am not technically savvy about email and such. My website and webmail are on Hurricane Electric's "parrot" server. For the 1st 2yrs +, I had very few issues. I have been having issues for the past 2 mos or so accessing my email: - unable to login - unable to get to login page - "connection dropped by imap server" - unable to access or extreme delays in accessing email folders, sending email, viewing emails etc etc The problems occcur from home and my office which are in separate towns. I have tried typing in my email access rather than relying on my cache. Usual explanations are heavy load by another user and / or high traffic time. The service representatives at Hurricane are always cordial and they answer the phone very quickly. Nevertheless, if I had known about these problems in advance, I would have avoided their services. I think I pay $10-20 / mo, but I would be happy to pay more for more reliable service. I am now investigating the pro's / cons of moving my service. read more

I have been with Hurricane Electric for 5 months now, After leaving a nightmare of issues with another company. I have been a huge fan from day one. Any problems I have had they were very quick to help resolve. They make feel very important when communicating with them. I believe in great customer service in my business and I am very glad to be a partner with them. Thank you for making Fremont your home love your location and great staff. read more

In all my years as a HE customer, I have never seen HE.NET down. Today, something must be really up - my website is down, HE.NET is down, and the contact phone number says "circuits are busy, try again later". I am very curious what could have caused this major outage. It is a clear day in Fremont. read more

So far so good. I moved in on a Sunday (4/10) and had a little misconfiguration issue on the HE side. The helpdesk staff that was on duty, couldn't fix the issue. They actually called an engineer on Sunday night at 5pm and the issue was resolved within minutes. The only time I have ever witnessed such great customer service was from my site Cetrus. Great Customer service goes a long way since it has become a thing in the past:) read more

I've used HE for over 10 years. They used to be an excellent provider. Problems were rare and support actually knew what they are talking about. In the last week it appears ALL of their servers have been down at least a couple of times. If you are a professional, and need reliable servers, look elsewhere. I am. read more

I worked with them for over 10 years. They always go way above and beyond what any other hosting company would do. I couldn't be more happy with them. And the hosting service is very reliable. You may notice that other hosting companies have more features in some cases. But they like to keep things simple so that fewer things break. After working with a few other hosting companies I understand their philosophy and I'm very happy working with them. read more

Top notch technical support, great fast peering for IPv6, tunnelbroker service is great.

Their golf server crashes leaving us without email or website all day long...no call, no idea of when service will be restored, nothing. Customer service? What's that? Maybe their own email service is down and they don't know it? Wonder who does their email, maybe we should swithch to them. These guys are bozo's! Dan read more

The staff is very helpful and patient. This company is an amazing server provider. Hurricane Electric is reliable and speedy!!

I have to agree with Ty R. Hurricane Electric, while an occasional hiccup may occur, really goes out of their way to handle unfortunate situations. Location is great and service is good. It seems like they are continually expanding & improving which leads me to believe I made a good choice in selecting their service. read more

The problem fixed itself after about 3-4 months. A little late on the customer service response after 1+ years.

So far our experience with he.net is excellent. We moved all our servers to their Fremont 2 facility in about 2 hrs. Friendly, knowledgeable sales and technical staff. Our clients, employees and sales staff have not had any issues accessing our co-lo servers and the budgeted costs of our IT Dept. have been reduced. read more