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    R-Tech ISP

    1.9 (39 reviews)
    Closed 9:00 am - 5:00 pm

    Services - R-Tech ISP

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    Joanna R.

    During July and August, we had a good 6 week run of dependable service but the last 7 days have been awful again. I cannot recommend this company for internet service. Their equipment is not maintained enough to be reliable.

    They never respond until they need money.

    It amazes me that this company is still in business. Their business model is: you leave a message and MAYBE they will get back to you in a couple days. All they do is pray on families that don't have any other provider available. THEY DO NOT RESPOND TO ANYTHING UNLESS THEY NEED MONEY. Their internet service agreed to: $75 for 40 Mbs down and 4 Mbs up. The majority of the time we got less than 5 Mbs down IF the internet isn't completely out. Their disclaimer says they are not responsible for internet shortages or slow speeds so they essentially are just a fraudulent company that doesn't actually provide the product you pay for. I cancelled my month to month contract with this company and the only correspondence I've heard since canceling was them billing me another month almost a month later. Even though you pay for the month in advance. Technically they have a 30 day minimum cancelation, however, I cancelled after not receiving the product agreed on in the contract in the first place. Do yourself a favor. Get an AT&T (or any other) hotspot and you will pay less with a better internet connection. This company should receive legal repercussions for being fraudulent and criminal. I wish I had time to pursue them legally but this will just be another lesson learned to not deal with a completely unprofessional company.

    Terrible

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    6 years ago

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    4 years ago

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    5 years ago

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    6 years ago

    Business owner information

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    Kristofer R.

    Helpful 2
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    4 years ago

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    4 years ago

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    5 years ago

    Slow Internet, many complaints, can't get ahold of customer service. I do not recommend because there is such a lack of communication.

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    5 years ago

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    3 years ago

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    8 years ago

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    6 years ago

    Business owner information

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    Kristofer R.

    Helpful 4
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    4 years ago

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    5 years ago

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    5 years ago

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    5 years ago

    Absolutely the worst service in terms of internet itself and customer service. Avoid at all costs.

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    5 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    5 years ago

    Sure wish they would answer the phone. Been trying to reach them for 6 days now.

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    5 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    8 years ago

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    Ask the Community - R-Tech ISP

    Review Highlights - R-Tech ISP

    The fact is it's DIFFICULT to serve these rural areas, and Kris was ingenuitive enough to figure out a way.

    Mentioned in 4 reviews

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    Sonic - Sonic is bringing fiber internet to Berkeley and beyond.

    Sonic

    (4k reviews)

    For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

    Let me start by saying I've been a Sonic customer in few diffrent locations. From Brisbane CA. to…read moreSF and Vallejo Ca. and so point in between. So what to tell you ,I have never been disappointed with Sonic from the office support to field techs its been amazing ride. Like a great many of you I want someone who I can speak with and not have repeat myself 5 times that's not going to happen at Sonic. And on the other hand I don't want the run around. And I have never had that with Sonic. Now let's be clear sadly Sonic is not in every locations but good news its they are growing thank God. Why do I say that ? you can't beat the cost. like I said I've been with them a good while and there has only been one raise and still there cost is low. I've gotten a few friends to jump on this with me and they are happy and why not, low cost great service people who are really nice when you call and ask about something no hanging on the line for 20 minutes. Okay I'm going to stop now. Remember this I always try to respect the person on the other side and in return we both win. Let shut this down by saying go on line and see when they are planing to come to your area. Trust me you will not be disappointed. No, I don't sales use cars I just like nice people and a company that take care of it's people that works for me. That a reason to support in my book.

    Xfinity Store by Comcast - Dirty at the bottom of the bench. Workers at the back just chatting.

    Xfinity Store by Comcast

    (93 reviews)

    Selena has been wonderful! Troubleshooting for me, calling me back when i need help. I am grateful…read morethat she understands that an older woman needs hand holding for technology- very grateful to her Junior has also been a delight- kind and helpful as well

    I've been lied to by every Xfinity service rep. For example:…read more1) When we signed up over a year ago, the salesperson said if I called a year later, I could renew our discount for WiFi and TV service, turns out no. 2) When I called to get the renewal, I was told that was not available and that our monthly service cost would increase 25%. When I said what I was promised a year ago, I was told ok, same cost. What she did instead was to eliminate lots of channels. 3) When I called again, I got a guy in Egypt who said, he could keep our services and costs the same. Turns out no, when I checked online, it was going to be the higher rate. 4) When I went to our local store last week, I was told if I keep just the WiFi service only, for 5 years, we would pay only $71.54/month. 5) Went to the store today to cancel the TV service and keep the WiFi service, they said no, it is going to be around $96/month, or 34% higher. So disappointing. We moved here from L.A. County last year and I miss the clean, pleasant service we got from the Spectrum/Charter store. The Xfinity store here is in need of repair and the employees don't have a dress code, so you are not sure who actually works there and when you do get help, the employees seem disappointed to have to help you.

    Twist Broadband - Bring 'work from home' to a whole new level with Twist

    Twist Broadband

    (7 reviews)

    Evergreen

    Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

    After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

    Sail Internet - We're thrilled to be voted a Neighborhood FAVE for another year. Discover how Sail does things differently than Big Cable.

    Sail Internet

    (197 reviews)

    North San Jose

    They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

    Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do…read morescheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here.

    R-Tech ISP - isps - Updated May 2026

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