For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Let me start by saying I've been a Sonic customer in few diffrent locations. From Brisbane CA. to…read moreSF and Vallejo Ca. and so point in between. So what to tell you ,I have never been disappointed with Sonic from the office support to field techs its been amazing ride. Like a great many of you I want someone who I can speak with and not have repeat myself 5 times that's not going to happen at Sonic. And on the other hand I don't want the run around. And I have never had that with Sonic. Now let's be clear sadly Sonic is not in every locations but good news its they are growing thank God. Why do I say that ? you can't beat the cost. like I said I've been with them a good while and there has only been one raise and still there cost is low. I've gotten a few friends to jump on this with me and they are happy and why not, low cost great service people who are really nice when you call and ask about something no hanging on the line for 20 minutes. Okay I'm going to stop now. Remember this I always try to respect the person on the other side and in return we both win. Let shut this down by saying go on line and see when they are planing to come to your area. Trust me you will not be disappointed. No, I don't sales use cars I just like nice people and a company that take care of it's people that works for me. That a reason to support in my book.

We've been using Two Rock LAN for a few years on our rural NW Petaluma property and have been very…read morehappy with the service. If we ever have an issue, Brian is very responsive. Recommend!

I live in rural west Petaluma surrounded by lots of hills. I do not get normal internet service so…read morehave to rely on satellite internet. The internet company I had before was unreliable and service was intermittent for the cost I was paying. I was referred by a friend to Brian at Two Rock LAN. He has been a lifesaver!! He removed all my old equipment and spent the day with me hooking up new internet service and cameras. We rely on Alexa devices for lights throughout the house. We now have EXCELLENT internet and there is no hesitation when asking to turn on lights. Our internet does not drop continuously either! I am VERY HAPPY with Two Rock LAN! Brian is my forever hero!

Selena has been wonderful! Troubleshooting for me, calling me back when i need help. I am grateful…read morethat she understands that an older woman needs hand holding for technology- very grateful to her Junior has also been a delight- kind and helpful as well

I've been lied to by every Xfinity service rep. For example:…read more1) When we signed up over a year ago, the salesperson said if I called a year later, I could renew our discount for WiFi and TV service, turns out no. 2) When I called to get the renewal, I was told that was not available and that our monthly service cost would increase 25%. When I said what I was promised a year ago, I was told ok, same cost. What she did instead was to eliminate lots of channels. 3) When I called again, I got a guy in Egypt who said, he could keep our services and costs the same. Turns out no, when I checked online, it was going to be the higher rate. 4) When I went to our local store last week, I was told if I keep just the WiFi service only, for 5 years, we would pay only $71.54/month. 5) Went to the store today to cancel the TV service and keep the WiFi service, they said no, it is going to be around $96/month, or 34% higher. So disappointing. We moved here from L.A. County last year and I miss the clean, pleasant service we got from the Spectrum/Charter store. The Xfinity store here is in need of repair and the employees don't have a dress code, so you are not sure who actually works there and when you do get help, the employees seem disappointed to have to help you.

R-Tech uses radio towers on top of mountains to deliver high speed internet. This is a far superior…read moreoption over satellite which has a terrible lag time. While trying to establish a service here in the boonies I was excited to find this service on Yelp. I called them and scheduled an appointment for a survey. When the day came I took the hour long drive to the site only to be called late and told that they could not make the appointment. We rescheduled the appointment and this time someone showed up. The tech found a clear line of sight due east of my place. Unfortunately all the antennas on that tower were pointed either North or South. He said he'd see what they could adjust on the tower and get back to me. They never got back to me. I called them again and asked them if they had found a solution. The tech I needed to talk to wasn't there. I was assured that they would call me back that same day. They didn't Months later I found an unlimited mobile hotspot service that's faster and less expensive. I'm guessing they have too much business heading their way and just can't handle all the demand.

Please save your money. This is the worst ISP in the area and the worst I've personally ever…read moreencountered. Non-Responsive, worst call center, unreliable, I can keep going on and on. I was a customer for 4 years and had enough. My grace only reached so far. We wanted to help out the small business but ultimately it just came down to poor service all around. They never held themselves accountable for the untimely and spotty service. Management must be pro dodgeball players because whenever we wanted to elevate an issue we never received a call or email back. Save your money and time. Go with absolutely anyone else.

Avan Wood is an amazing and very helpful guy. Wonderful service not only by him but also the…read moremanager. Let me tell you Avan is amazing and so patient. We had to come back a few times due that my daughter was not happy with the new iPhone. We finally chose one and Avan was extremely patient and not only nice but took the time to explain the features and gave us the time to think about it too. Top noch customer service! I'm impressed and will continue doing business because customer service does matter. Until next time! Chao!

Awesomeness! Drew and Matt are exceptional humans! Patient, knowledgeable, thorough, efficient…read more They both went above and beyond for me today. I appreciate the extraordinary amount of time they spent getting my new account and devices set up. So glad I decided to drive the 1.5 hours to do business here.

We realized one of the most important decisions for our new home was choosing a whole home…read morenetworking system with lots of capacity and capability. As a consultant, I work from home and my wife works from home most days, so we needed a great system that accommodates lots of video calls, as well as home security, entertainment, a growing list of indoor and outdoor app-controlled devices, and strong wifi access for friends, colleagues, and family who stop by. And we also know that, in the future, nearly everything will need to be connected to the network. After weeks of searching for a solution, we discovered Brilliant Connectivity, which designs and installs Ubiquiti Unifi networking systems, the finest high-performance networks and wireless products on the market. Daniel G, the owner and founder, is a senior IT expert with deep knowledge and experience using Ubiquiti products to create customized networking solutions for his clients. And his installer, Rafael, did an excellent and clean installation that covers our entire house, upstairs, downstairs, interior and exterior. It is our pleasure to give Brilliant Connectivity our highest recommendation. Thanks to them, we have a home networking solution that meets all of our needs, and there are no more frustrating IT glitches and time-consuming DIY fixes to deal with. Thank you, Daniel and Rafael!

I brought in Brilliant Connectivity to do a WiFi upgrade for my employer, who was having a lot of…read moreconnectivity issues trying to work from his office in his large Alamo home. Daniel & Raphael are a great team and they do very clean work - friendly, professional, and super fast. They got the whole place wired up and humming within a day. Additionally, I hired them to take care of a home w/ a guest house in Napa, and the guys dialed in that property too. Getting them great coverage through the main ranch house and then running a trench to wire up the guest house in the back of the property. 5 stars!

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

I was a dummy and clicked on a cleverly disguised email that was phishing (it came in the form of…read morean evite from a friend), then realized what I had done and shut down my computer, then wondered how to get myself out of this mess. I found Alasdair online and called - he returned my call quickly and walked me through the process to make sure my computer hadn't been infected. He was upbeat, lightning fast, and awesome. Thank you Alastair!

Alistair was one of the few people I contacted who reached back out within a day of my initial…read morephone call. Also, I had gone back and forth with technical support with several different people from my internet and equipment companies, none of whom were very helpful or empathetic to what was going on. Alistair was able to come out, take a look at what was going on, offer solutions that were logical and reasonable, and was very affordable. Being told several times I needed "an IT department" to fix my problems, Alistair was the best choice I could have made for my ~1 hour of technical support needed. Highly recommend.

I used to have Comcast. Now I'm stuck with DISH. I literally say out loud "DISH sucks" everyday. I…read morelose signal to my TV at least once a day usually several times a day. The show descriptions are so half-assed​ and uninformative. It is cheaper than Comcast and still way more expensive than it's worth

Dish is the worst provider of service, always have problems monthly. Their customer service is poor…read morebeyond belief. I do not recommend this company to anyone.