For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Let me start by saying I've been a Sonic customer in few diffrent locations. From Brisbane CA. to…read moreSF and Vallejo Ca. and so point in between. So what to tell you ,I have never been disappointed with Sonic from the office support to field techs its been amazing ride. Like a great many of you I want someone who I can speak with and not have repeat myself 5 times that's not going to happen at Sonic. And on the other hand I don't want the run around. And I have never had that with Sonic. Now let's be clear sadly Sonic is not in every locations but good news its they are growing thank God. Why do I say that ? you can't beat the cost. like I said I've been with them a good while and there has only been one raise and still there cost is low. I've gotten a few friends to jump on this with me and they are happy and why not, low cost great service people who are really nice when you call and ask about something no hanging on the line for 20 minutes. Okay I'm going to stop now. Remember this I always try to respect the person on the other side and in return we both win. Let shut this down by saying go on line and see when they are planing to come to your area. Trust me you will not be disappointed. No, I don't sales use cars I just like nice people and a company that take care of it's people that works for me. That a reason to support in my book.

Selena has been wonderful! Troubleshooting for me, calling me back when i need help. I am grateful…read morethat she understands that an older woman needs hand holding for technology- very grateful to her Junior has also been a delight- kind and helpful as well

I've been lied to by every Xfinity service rep. For example:…read more1) When we signed up over a year ago, the salesperson said if I called a year later, I could renew our discount for WiFi and TV service, turns out no. 2) When I called to get the renewal, I was told that was not available and that our monthly service cost would increase 25%. When I said what I was promised a year ago, I was told ok, same cost. What she did instead was to eliminate lots of channels. 3) When I called again, I got a guy in Egypt who said, he could keep our services and costs the same. Turns out no, when I checked online, it was going to be the higher rate. 4) When I went to our local store last week, I was told if I keep just the WiFi service only, for 5 years, we would pay only $71.54/month. 5) Went to the store today to cancel the TV service and keep the WiFi service, they said no, it is going to be around $96/month, or 34% higher. So disappointing. We moved here from L.A. County last year and I miss the clean, pleasant service we got from the Spectrum/Charter store. The Xfinity store here is in need of repair and the employees don't have a dress code, so you are not sure who actually works there and when you do get help, the employees seem disappointed to have to help you.

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink installation.The Remo experience was great. The response time was very quick. Remo the…read moreowner was very responsive to my whole process. Armando the installer was very attentive to every detail. Armando made sure every aspect of my system was properly functioning and showed me how the StarLink app worked...If you want a top tier local installation done Right...Call the Remo Group.....

Att sold out to DIRECTV; this is the worst quality tv provider and it is expensive and a waste of…read moremoney. They have no servicemen to come to your house and fix broken equipment. They switched us from the broken cable signal to internet signal. The quality of the picture degraded. It is impossible for us to get premium movies on prime. Directv also diverts movies from Prime to charge you more so you do not get the prime channel you are paying for. No on premises service, unnecessary sign-ins to receive prime...we never have experienced such an awful tv provider. Do yourself a favor and go elsewhere for quality and value.

Impossible to get someone on the phone for unique issues (that don't align with the prompts). It's…read moreall been automated. When I finally did get someone on the phone I was hung up on, perhaps because my question was too frustrating for them. Then another person I called was more helpful but then told me one thing the next agent that she had to transfer me to contradicted.

Love the entire staff. I am treated first class. I live across the st. No matter they take the time…read moreto help me with my problems. I can't do on my cell. They are the best!

I've coming to New leaf for 7 years. Truly by far the entire staff.All 3 beautiful gorgeous girls…read more Kevin give me roylality. I feel whenever! I feel like a Queen! Very serious about their work. They all do amazing Job. Then they know how to laugh. I enjoy each every visit.

The service is a joke , these guys don't know what they are doing and lazy. They were supposed to…read moretransfer my number to a new but then lost my number and the computer resigned me a new number. They told it will re store in 30 mins , that was BULL SHIT !!, its. Now going on day 5 still not resolved.. way to go guys thanks for the inconvenience you put me through. NEVER AGAIN I will do service with a company that are LIERS ,LAZY and don't want to do the work. Also they promised that a new phone was going to be delivered on a specific date and never happened. Come to fund out the phone was on back order and they never told us that, it turned out almost a month waiting. They over charge people, always adding hidden charges on the bill , NOT A LOYALTY COMPANY.

My customer service representative in the Rohnert Park California store was extremely helpful. His…read morename was Phil and he was also very personable and easy to talk to. When we needed a little extra assistance, Kevin the store manager was there to help solve the problem for us. I couldn't be more happy with my experience here thanks to Kevin and Phil.

Lars has been a true joy to work with over the years and it pains me to read negative reviews…read moreregarding his inability to be EVERYWHERE at once. He is the DEFINITION of a ons-man-show! With clients up and down the Napa Valley (literally up, as in top of Spring Mountain) people need to understand that the care and love that independent service providers like NapaLink provide are far more valuable in the long run than Big Corporate providers. The negative reviews on here seem to be from people who are used to being transferred to Indian for an appointment setup or technical support. Lars has dozens if not hundreds of clients and he manages us and our inquiries promptly and with sincerity. You won't find a better person in local Internet Providers.

I don't see a recent review... and don't even know if he is still in business. My experience was…read morefrom 2015... so not that recent... but it was horrendous. He actually installed when he said he would, but we only had service for 6 weeks with VERY SLOW SERVICE. Then internet down for several days before he let me know ath... "someone stole the tower". With almost zero communication and ZERO internet after that, we switched to Valley Internet, which has been SUPERB! I asked Lars for a return of the installation fee... and that request was never responded to. The contract was for a year... 6 weeks was hardly close to a year. Ya get what you pay for with this guy. Less $$ up front and monthly but it was a HUGE mistake!

Spencer was terrific! He set up the TVs and sound system, kids game stuff. I would like have him do…read moresome more but it appears he is no longer in business. If anyone knows where he is, message here

Spencer what a great guy. Got my mom's new 50" flat-screen mounted over the fireplace and hid all…read morethe wiring in a neat fashion and cleaned up after the job was done. He's our go to tech guy. Thank you so much!

Well, since I didn't go into the store and I dealt with the lady online, I told her I would leave…read moreher an amazing review. AT&T was absolutely the most useless company I've ever dealt with. I was trying to cancel my mom's account after moving her into a convalescent hospital. And Dominique at DIRECTV 800 line was amazing. She helped me cancel it and under eight minutes. She also helped me cancel AT&T, which I am so thankful for I would go and kiss that woman right on the mouth. I am so thankful for Dominique. I wish I could tell her boss how amazing I thought she was and she understood how frustrated I was with AT&T. Will never be returning to AT&T, but DIRECTV I'm your girl.

We've been using Two Rock LAN for a few years on our rural NW Petaluma property and have been very…read morehappy with the service. If we ever have an issue, Brian is very responsive. Recommend!

I live in rural west Petaluma surrounded by lots of hills. I do not get normal internet service so…read morehave to rely on satellite internet. The internet company I had before was unreliable and service was intermittent for the cost I was paying. I was referred by a friend to Brian at Two Rock LAN. He has been a lifesaver!! He removed all my old equipment and spent the day with me hooking up new internet service and cameras. We rely on Alexa devices for lights throughout the house. We now have EXCELLENT internet and there is no hesitation when asking to turn on lights. Our internet does not drop continuously either! I am VERY HAPPY with Two Rock LAN! Brian is my forever hero!