I had just spent a considerable amount of money on high-end PC parts for a new build. I assembled…read morethe computer, but ran into issues installing and updating the operating system. It was clearly a hardware problem that I could not figure out. I double and triple checked my work, checked the seating of all the components, and was at a loss to figure out what the problem was. I have experience building PCs, so making the decision to drop it off at a shop was unthinkable. However, after talking to Darin over the phone, he assured me he could troubleshoot my assembly and if necessary isolate any faulty components on the bench in time for me to RMA them. I dropped my computer off shortly before they closed for the Labor Day weekend, and had a very pleasant conversation with Darin and Jesse. They are two sharp guys who genuinely care about providing a superior level of customer service as well as some creative and valuable learning opportunities about computers for local kids. Chris gave me a call a few days later and let me know that after confirming that my assembly was done correctly and all the parts were functioning properly, the problem came down to a year old BIOS version on my brand new motherboard, something that had never occurred to me to check. They were able to flash it then get Win 11 installed and fully updated. They performed stress and thermal tests on all my parts and Darin personally insisted on carrying my box to my car when I came to pick it up. As a parting gift, he gave me what was probably the deepest dive into case fan configuration and airflow that I'd ever had with a sane human being. So far it's running great, and the cost was quite a bit less than I'd expected to have to pay. This isn't exactly the sort of service I have any desire to need an a regular basis, but if I did, I wouldn't hesitate to give these guys a call. I would recommend them to anybody who was in need of any of the services they perform. It's really easy to support a good group of people doing good work.

I really appreciated Jesse's work. My computer was having issues that were stopping me from…read moreupgrading to Windows 11. The person who had originally built me this specialized custom computer five years ago was no longer available. Jesse was able to figure it out, troubleshoot and fix the problem, and get me going with Windows 11, and for a very reasonable fee. Thanks!

The "Beast" died and would not boot up...3 weeks before my daughter's wedding. Fortunately I use…read moreTime Machine and all files were backed up. Jon Kennedy was patient on the phone, explained his process and was very clear. Although Apple products are not his personal first choice, his Apple knowledge surprised me. Personally, Jon is a delightful guy, personable, friendly, upbeat and caring. We chatted a lot then discussed his process. Honestly, I was so distracted by my daughter's wedding logistics, that I didn't care how calm and laid-back Jon's approach was. (Normally, I would expect urgency and "yesterday" in my computer concerns.) Jon was communicative and positive, presenting caveats when necessary. I'm impressed that a normally PC user was so incredibly knowledgeable about Macs. Thank you, Jon, for 2 lessons. 1. I have a trusted new vendor. 2. Making me slow down and be patient with you, turned into a non-issue. I had my ancient (but working) Mac Book and access to all necessary files. The Beast is roaring and the wedding was gorgeous!

Jon has been servicing our business Sunset Linen for over a decade, and we couldn't ask for a…read morebetter IT expert! No matter the issue--whether it's troubleshooting tech problems, recovering crashed computers, or handling upgrades--Jon always has the answers. His knowledge, reliability, and quick response time have been invaluable to keeping our operations running smoothly. We truly appreciate his dedication and expertise.

Craig was great, got my printer back after another tech gave up. Recommended virus software and…read moretuned up PC. Would happily recommend him to anyone with computer issues. I intend to buy a new computer and will get him to assist with moving many years of data over. Very reasonable rate. Donna in Santa Rosa, CA

Craig from STS was awesome! He helped me with my IMac issues and got me all set up and working…read moreefficiently! He is very knowledgeable about computers and also set up my MacBook laptop! I would definitely recommend STS for any computer related issues!

Over 16 + years of great dependable service. Peter,owner, even drops off repaired computer and…read moreshows you how it's working on his way into his place of business Kay

I have known Pete for many years and he does great work! He's built several computers for us. Just…read morea heads up, though, he no longer has a shop. He either does home calls, or picks up your computer.

Ashley is wonderful in help you understand what was done to you system and why…read more Better tan waiting for an appt at Apple stores. Wondeful concuderater people, even at lunch time Uwiuld reccommed this business yo any one. Ashley even showed me a part that I should buy, why z, what to do with itt.. he even wrote out indtructions a seior person carn tundrstand Timmmmmmn-

I took my laptop computer to this company a month ago every week they put in a different part a new…read morepart they never fixed it. I just picked it up today. It's in worse shape than when I brought it to him now I have to go somewhere else or buy a new computer do not use this company. They're terrible terrible repairs, terrible and customer service and the worst of it is they don't even care.

Amazingly quick response. Returned call next day and was able to come to our Healdsburg property…read morewithin a couple of days. We were having issues w ATT WiFi, internet for 2 years! He recommended switching to Xfinity which in our area is 10x faster and actually cheaper! Alex was fast, didn't waste our time and helped us facilitate the switch. Thanks so much!

Alex installed windows 11 on my laptop and addressed concerns I had about upcoming changes to…read moreGoogle Photos. Afterward, I had problems with sound. I was forced to reboot the computer every day in order to get sound. He came back and did some more stuff. I offered to pay for his time but he refused. The problem persisted. What happened next was a surprise: Alex ghosted me! Numerous calls and texts were ignored. I called Microsoft who called me back in two minutes and resolved the problem in twenty minutes by updating a driver from the Dell website. Seems a bit basic to me.

I was thrilled with my recent phone call to these knowledgeable friendly folks! I would use their…read moreservices again in a 'heartbeat'! They are great! The story was: After several days of trying to get my internet working again with Comcast, including two half hour calls with Comcast and multiple 'resets' etc., I realized they were not going to be helpful, so I called Cloverdale Computer and asked if they could help me. I described the symptoms and the person I was speaking to, made a quick diagnosis that it was likely a Comcast line and and that I needed to call Comcast back and get one of their technicians out. I did that, Comcast sent the technician, it was a line problem and I was back up and running! I offered to pay for a phone consult and no charge!

Could not assist me. Not bad biz, just out of their realm of assistance. Gave good advice.read more

Phil is very knowledgeable, fixes the problem, and very patient with those of us who aren't so…read morecomputer savvy. Highly recommend!

Great costumer service i recommend you come here and shop here. They are so great and helpful.read more