I had just spent a considerable amount of money on high-end PC parts for a new build. I assembled the computer, but ran into issues installing and updating the operating system. It was clearly a hardware problem that I could not figure out. I double and triple checked my work, checked the seating of all the components, and was at a loss to figure out what the problem was. I have experience building PCs, so making the decision to drop it off at a shop was unthinkable. However, after talking to Darin over the phone, he assured me he could troubleshoot my assembly and if necessary isolate any faulty components on the bench in time for me to RMA them. I dropped my computer off shortly before they closed for the Labor Day weekend, and had a very pleasant conversation with Darin and Jesse. They are two sharp guys who genuinely care about providing a superior level of customer service as well as some creative and valuable learning opportunities about computers for local kids. Chris gave me a call a few days later and let me know that after confirming that my assembly was done correctly and all the parts were functioning properly, the problem came down to a year old BIOS version on my brand new motherboard, something that had never occurred to me to check. They were able to flash it then get Win 11 installed and fully updated. They performed stress and thermal tests on all my parts and Darin personally insisted on carrying my box to my car when I came to pick it up. As a parting gift, he gave me what was probably the deepest dive into case fan configuration and airflow that I'd ever had with a sane human being. So far it's running great, and the cost was quite a bit less than I'd expected to have to pay. This isn't exactly the sort of service I have any desire to need an a regular basis, but if I did, I wouldn't hesitate to give these guys a call. I would recommend them to anybody who was in need of any of the services they perform. It's really easy to support a good group of people doing good work. read more

I really appreciated Jesse's work. My computer was having issues that were stopping me from upgrading to Windows 11. The person who had originally built me this specialized custom computer five years ago was no longer available. Jesse was able to figure it out, troubleshoot and fix the problem, and get me going with Windows 11, and for a very reasonable fee. Thanks! read more

Needed computer assistance after a recent move. Jessie was knowledgeable, accommodating (really needed immediate help) and great to work with. Highly recommend. read more

Andrew was fantastic! I had spent way too much time trying to reinstall Windows after replacing my hard drive. When I called Sonoma Computer Repair, they picked up the phone and were able to see me right away. Andrew got to work immediately and fixed my laptop in about 15 minutes. He was friendly and knowledgeable, and the cost was very reasonable. I really appreciate the quick and professional assistance. This will be my go-to computer repair shop moving forward. Thanks again, Andrew! read more

They configured my laptop as I wanted, but forgot to replace a screw. I asked them to do something that best buy would not do, and they did it read more

Darren was super helpful and professional. I will use his services again. His communication was awesome, and I am very happy with the final product. read more

Sonoma Computer Repair - Custom PC build / assembly. - IT Services & Computer Repair Near Me - Cotati, California

This review is being written from the laptop they fixed. & omg this laptop works now. If you need computer help this is absolutely the place you want to go, This places embodies all the great qualities of a great local business +Quality work +Kind and awesome people who work here. +Knowledgeable, and happily explained advance concepts into layman's terms. +Fair price (I would have been ripped off $30 from another offer) +Flexible and helpful with my needs Seriously if you need help, these are the right people to help you. I wouldn't recommend anywhere else. These people do great work and saved me from so much time and stress. GO HERE! :) read more

I had a little difficulty finding this repair shop. BTW I heard they are moving to a larger, more obvious location. I went there because the wireless in my laptop wasn't working. I had tried everything I knew so in frustration searched out the best rated repair service in my area. I tracked them down and they told me my wireless was shot and an estimate on costs. He also advised me of more problems coming. He suggested I should go to Office Depot and buy $20 external wifi to get me by. Computer repairs are always costly, and it was appreciated to have a workaround until I replace my under performing laptop. Thanks, Sonoma Computer Repair in Rohnert Park. read more

I'm so grateful for the help I received from Jesse. I called after hours and Jesse answered. It was around 4:30pm on Friday. My laptop I just bought used wasn't finding my WiFi network. Jesse was nice enough to come to my home after hours and get my computer on my WiFi which really saved me for the work I had to do over the weekend. I feel like he really went over and beyond for me and I'm just so grateful! read more

Darin and Jesse are were very professional and had very prompt service. My husband brought in a broken computer and they had it fixed and returned it to him the next day. Thank you, guys! Highly recommend. read more

My small business printer went dark and needed help. I took it here hoping that a professional diagnosis would root out the problem. After a few days, they were at a loss (as was the manufacturer) about the problem and of course, just past it's warranty. They all gave me exceptional service even though I didn't spend a dime and they will be my first call should I need computer repair. read more

Davis was very helpful and had my computer repaired up and running better than before. I highly recommend them. And will use them for all mine and my family's computers repair services . Thanks to Jesse and Davis. read more

This is a professional computer repair service and the very knowledgeable duo is actually on site and ready to fix your laptop during their posted open hours. (unlike some of the other less than professional players) I took my problem to them; they listened to my explanation patiently; they immediately diagnosed the problem; they fixed it; they described the issue without a shred of "mansplaning"; and they did not charge me for what was a quick but elegant fix. Further, they recommended a work-around should it occur again without my having to bring the laptop in again, putting service ahead of their short term financial benefit. I can't recommend Sonoma Computer highly enough. read more

I had my identity stolen/ computer hacked via a Paypal breach May 2021. Ugh. With help, I got my somewhat new MacBook Air cleaned and shiny and for not so much money and faster than the Apple store. PLUS- the human contact reassurance that I would be okay even if my computer wouldn't. Well, he fixed it and gave me a lot of info on uber safeguarding (the hacker even called my cell when I interrupted his banking procedure!). Good guys here, Darrin is the best. I don't know why this review too so long too get here... read more

I absolutely love this place. Darin is incredibly kind and reliable- I wouldn't go anywhere else. I'm heavily into gaming and have my own gaming PC. Whenever something is wrong with it Darin knows exactly what to do and will stop at nothing to make sure I get the best experience. He is also great at explaining what is wrong with the item and how he will fix it. I don't recommend anyone more for repairs! read more

Had an appointment for 12:00 and Jesse showed up right on time. I had lost all my contacts and email was not working at all. I could not remember my password so could not open windows. He was able to get into Earthlink and find addresses back as far as 20 years and put them into Outlook. Working great now. I was very happy with the service and would call him again if I ever have another problem, he was only here for an hour. read more

Excellent Service. Thank you Jesse. Your expertice is second to none. Friendly, compassionate and pleasant to work with. Not only did Jesse wipe my computer to get rid of a virus that I mistakenly caused, he also copied all of my files, reinstalled my apps and cleaned my PC. I'm good to go now. read more

Darin and Chris were both exceptional in how they were able to save my data and help when my older desktop crashed. Darin even taught me how to monitor the cooling system for the computer since was an issue too. I highly recommend this company for all computer services. read more

Nothing makes you feel more vulnerable than needing your computer repaired. Mine had not been working right for weeks and after scouring the internet for fixes that didn't work, I knew I needed professional intervention. I called several local shops but Sonoma Computer Repair was the only place that knew how to fix my HP touchscreen. The staff was friendly, polite and professional. They listened carefully, and asked clarifying questions to make sure they understood what was wrong. They explained their diagnostic process and were upfront with potential repair costs. There rates were very reasonable and they kept me updated on the progress so I wasn't caught off guard by unwanted changes, or fees. I highly recommend Sonoma computer for all your PC repair needs. read more

We went in on a Saturday with my daughter's MacBook. Jesse was there to help us and he had the best customer service that I have ever experienced in this field. We had a appointment with GeekSquad.. one of the "big box stores" and I quickly canceled the appointment after meeting with these guys at Sonoma Repair. I recommend this business 100% because they really understand and know their way around a computer. This business came to me referred by a family member who was an executive assistant for a top 500 Fortune company. She liked their IT support more than any other that she had dealt with at work. That, right there, should definitely give you a reason to use these guys. Their prices are fair they are honest and I will absolutely be returning to purchase my next PC. read more

Great service, timely repairs. Got a damaged laptop or PC? Sonoma Computer Repair is the place to go!

Absolutely amazing!! My LED screen was damaged so I needed a quick fix! I called sooo many local repair stores and they all gave me insane quotes so I was starting to think I might as well get a new computer at this cost! But I accidentally called this place twice and they were so sweet and helpful over the phone and their prices were realistic and doable! Apple and Best Buy wanted to charge $800-1000 when I got a whole new screen for half of that here!!! read more

Friendly and knowledgeable. Helped by carrying our heavy printer to and from the car. Reasonable prices.

Took my Dell PC in to get the HD replaced with an SSD, and the memory upgraded. Darrin worked through some unexpected errors that came up during the process of cloning the SSD from the existing HD and did an outstanding job. If your computer needs some work, this is where you should go. I highly recommend this business. read more

I recently found Sonoma Computer Repair, while searching for a computer repair business nearby. Jesse Lehmann got back to me quickly and gave me the option of bringing it in or he could pick it up. I requested the pickup. He diagnosed a hard drive problem and had it up and running, returned and set everything back up quickly. He took the time to explain the new changes and helped me navigate them. He offered to return if I had any problems. And his charges were very fair. A local business that I gladly recommend. Very knowledgeable and honest as well! read more

Great service. Jesse is very knowledgeable and will help you solve your computer issues, make recommendations and answer your questions. I highly recommend this company! read more

Jesse came to our home to help my husband sort out his computer which was on the fritz and not booting up. Jesse determined the problem very quickly and explained our options clearly, providing costs upfront. He took the computer back to his office and had it back within 2 1/2 hours. A most genial person and we felt we had made a friend as well as a company we would call upon anytime we should have more computer issues. We most HIGHLY recommend this company and will certainly spread the word! read more

Big thanks to Darin for helping me confirm my video card had succumbed to years of dust and neglect. He was also nice enough to provide a recommendation and print out a new card to buy. My machine is back up and running. Thanks so much! read more

Had a great experience getting my laptop fixed here. I would highly recommend them. The guys are very nice and are super quick to respond. They kept me updated and were upfront about the price. It was cheaper than I thought it would be. read more

Where have these guys been all my life?!? My laptop crashed and they couldn't have been more helpful-plus they fixed it and were able to retrieve much more data than I thought they could. The communication was excellent and they called me and explained things as they went to work. They also turned the job around in one day with a reasonable price. I recommend them to everyone I know. read more

Ir took more time than plan to get it fix, but they get the right diagnostic and where very nice with me and may daughter

I rarely use a computer repair service given I'm able to triage my own equipment, but I couldn't spare the time in this instance. My "P" key on my laptop was not working and after some cleaning attempts, it became obvious I needed some assistance. I emailed Sonoma Computer Repair on a Sunday (not expecting to receive a response) to see if they had any suggestions and Jesse got right back to me. Long story short, into the shop I went on Monday. Darrin performed the assessment and a new keyboard was in order. He said between ordering the part and installation, it would take @ 10 days. Well, 10 days turned into 6 and it cost less than originally estimated. Always nice to hear. I think many people are likely in a hurry to have their technical lifeline fixed, but they're very fair and upfront as it's first come first serve so patience is mandatory. Overall, I'm very pleased with their service and would highly recommend them to anyone in need of an assessment or repair. read more

I recently bought a new windows laptop computer from Costco. However, the computer arrived (as expected) with lots of "bloatware". I needed some help on removing all the excess apps and software. A friend told me to contact Geek Squad, so I called them and talked to someone in India. They told me it would cost $ 39.99 to remove the bloatware. It didn't sound right so I drove to Best Buys in Santa Rosa. They said the person in India was incorrect and it would cost $ 199.99 to work on my new computer. So I returned home and checked on Yelp and contacted a number of local repair shops. Sonoma Computer Repair was the first to contact me and Jessie answered all my questions. I took it right over and the next morning I had my new computer back and Sonoma Computer Repair did a great job. In addition, they installed a quick link to help me install my printer on the computer and upon returning home it took less than 2 minutes to link my Brother Printer with the computer. Very happy with the job that did at a very reasonable price. read more

I took my computer in for service at another computer repair shop. I was told there was nothing wrong with the machine; cost me $75 for their "diagnostic". Problem still existed so took it to Sonoma Computer Repair. Darrin was very friendly and knowledgeable. He said no charge for the diagnostic and he would call me with outcome. He was able to troubleshoot/repair my computer fan problem the same day. My computer is now working great. Darrin explained everything to me. He was very personable, great service, knowledgeable and thorough. I've found a new computer repair shop. Highly recommend that you give them a try. Very reasonable too. I will be returning the next time my computer goes south. Thank You Sonoma Computer Repair. read more