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Santa Rosa, CA

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Xponentia

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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Santa Rosa Computers

Santa Rosa Computers

(87 reviews)

$$

Nice customer service. They didn't hesitate to try a few simple troubleshooting steps even before…read moregetting to the diagnostics. And it was all left to me. Old computers are recycled of for free, that's helpful. I'd definitely make this my first stop for PC needs.

AVOID THIS PLACE LIKE THE PLAGUE. You are better off throwing your device into a brick wall than…read morebringing it here. I brought my $3,000 laptop in to have the fan replaced because a bearing had begun rubbing and making noise. I even got them the replacement part, I just needed them to install it. I was told it would take a week, which I understood. After 1 week they called me and said I could pick it up. I picked it up, and when I got home I turned it on. Upon turning it on I was met with BIOS error codes and the computer refusing to bypass them to "conserve the health of the hardware." I brought it back, and told them what was happening. They quoted me another week for diagnostics, which I agreed to. After a week they told me it was my battery and that it would need to be replaced. After ANOTHER week (3 weeks since initial drop off now), they called me again and said it was ready to pick up. I picked it up, brought it home, and it was still completely destroyed. More BIOS errors, the computer running extremely slow, and it turned off instantly if it became disconnected from the charger. I brought it back once more and was met with someone telling me "well you can still use it like a desktop, just always have it plugged in." After they took it again, quoted me another week, etc etc, they told me it was my CPU that was fried and that I could pick up my computer whenever, but that it wouldn't turn on. Keep in mind I initially dropped it off for a FAN replacement. After a strongly worded phone call, threats of a civil suit, and twisting their arm, they agreed to replace the parts THEY broke but that it would take a significant amount of time. 3 months after this call, I get my computer back and it works. Since then I have experienced nothing but issues with my computer. The fan has begun violently shaking the computer, keys are pressed in and will double type (or not type at all), and the AC charging adapter has become intermittent. I wouldn't trust these people to replace TV remote batteries. Take your business elsewhere.

Geek Girl PC Repair

Geek Girl PC Repair

(14 reviews)

If I had grandchildren I could likely have my cyber questions answered for (virtually!) free, I…read moreneeded things hooked up and heard about Geek Girl being reliable and informed and so I called her. What a refreshing experience. I didn't have to wait two weeks, she's a thoughtful communicator (A key to a good business relationship). Expedient, professional, inhumanly patient (what I require...), knowledgeable and gracious about not mentioning what a know-nothing I am. Not having a particular cable she drove from almost Duncans Mills to Sebastopol and installed it with expertise and good cheer. She hooked up my new printer (after suggesting how I'd get the most bang for my bucks) and made my Mac-Mini's DVD player operable (so I can borrow from the library's vast collection) - and she hooked up my computer so I can watch movies on the screen of my 50" tv! She listen's well, follows up to make sure all is cool, and although it's not relevant and possibly Politically incorrect, she smelled good too. My suggestion is call her asap if you can use her services because news of her integrity and expertise are spreading like wildfire and folks are going to have to queue up. Oh yeah..... she charged me less than I expected too. Restoring my faith in Humanity is next to impossible, but it's certainly next to Jamie!

Jamie helped me recover my precious data from my old SSD drive and suggested helping me build my…read moreultimate gaming PC. She was able to pick all the right components that I needed for my setup. Great person to talk to and very knowledgeable w/ all the tech talk. Thanks Again Jamie!

Matthew IT Services - Owner / Support Agent

Matthew IT Services

(19 reviews)

Finding Alistair has been such a relief and a blessing…read more He is a totally rad human. He shows up on time and fixes my problems with grace and tact and proficiency. In the past, my experience with the IT community has not been all that "professional" - showing up late, missing appointments, having ZERO personality and on one or two other occasions: creating more problems. NOT WITH ALISTAIR. Not only is he professional but he has a personality ahnnnd is up-to-date on current things happening with computers and networks and all the things that makes us average (non-IT) people go bonkers. A little background: He has worked on four of my office computers, pointed me in the right direction for a new laptop, networked three printers, set up my new laptop with ALL the info from the old, dead laptop, got in and did IT things that I can't even explain but were making daily office operations miserable: scanner not scanning, printers printing ONE.PAGE.AT.A.TIME.., hooked me up with a program that allows me to access my work computer/files (for free) from my laptop which....means...I'm headed to a beach in Mexico and can work with my toes in the warm, sunny sand. So, as you can see my review is slightly biased. Call him and make your review biased as well. Dawn Russell - Treats for Chickens, LLC

I was a dummy and clicked on a cleverly disguised email that was phishing (it came in the form of…read morean evite from a friend), then realized what I had done and shut down my computer, then wondered how to get myself out of this mess. I found Alasdair online and called - he returned my call quickly and walked me through the process to make sure my computer hadn't been infected. He was upbeat, lightning fast, and awesome. Thank you Alastair!

Xponentia - itservices - Updated November 2026

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