I went to the Metro by TMobile store in the Safeway Plaza on Admiral Callaghan in Vallejo to upgrade my phone. I said I didn't need a 5G phone since I was on a 4G plan but I did need more memory. The employee pulled out a 4G phone from the back and started setting it up. I asked about the memory and he said it was double my old phone. That evening, when I was exploring the new phone, I saw it only had 32GB, the same as my old phone. I went back the next day and said I thought he made a mistake. He said it did have double the memory with my SD chip. But I had that chip in my old phone, so there was no memory increase. He said more memory was not available on a 4G phone. There are, this place just didn't have any. But in any case, he didn't tell me that at the time when I had specifically stated I needed more memory. He then said all sales were final, but that he would do me a favor and exchange it. I picked a 5G phone with 124GB memory and said I would pay the difference. He only refunded the amount I paid after the upgrade discount on the first phone but then charged me full price without the upgrade discount for the new phone. When I asked him about it he said it didn't come up on the computer and shrugged his shoulders. So I lost $100 because he sold me the wrong phone in the first place. I went home and logged into my online Metro account and found I owed $120, even though I am on automatic payments and was paid in full. When I called they said I had 3 new service add-ons to my account that I never requested. I went back again 2 days later and did get my $100 refund, though he asked me to settle for 75. The long and short of it is, don't trust these guys. They don't have your best interests at heart.
Oh, and they don't accept credit cards. read more
