The gentleman who helped me was the best. I was terribly frustrated because my phone went kaflooey…read moreon me. The screen froze, so I couldn't phone, text, email, or do anything else that's important to me. I spent hours trying to unfreeze the phone. He asked what the problem was, and he fixed it in less than a minute. COMPUPOD is now my go to place before I start pulling my hair out. I'll also make it my go to place when it's time to replace my phone. Thank you so much for your fine service. ,

I've been coming here for about a year to service my PS5 and controllers, and up until recently,…read moreI've had positive experiences. The staff is usually helpful, and turnaround times are pretty quick. However, my last experience was really disappointing. I brought in my DualSense controllers to fix analog stick issues and paid $100 to repair three knobs. Just one week later, I had the exact same issue with one of the supposedly repaired sticks. When I brought it back, I was charged an additional $60 to fix what should have already been resolved. What's most frustrating is that I couldn't get a clear explanation as to why I was being charged again for the same issue. If a repair doesn't hold up after a week, that should fall under some kind of workmanship guarantee--not an additional charge. I want to continue supporting this business because I've had good experiences in the past, but this situation felt unfair and left me questioning the quality and accountability of the repairs.

These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

Amazing employees great work and really fair thank you guys for the help. Come check them outread more

I give this place a solid A for effort. Unsurprised to see a review already that references KP;…read moreThey were definitely my internal gripe walking into the store. That and "someone is sitting there!" shouted by two reps at the front, followed immediately by a "how can we help you" that sounded a lot more like "how can we get you the f. out of here?" To any employee reading this, I'm sorry I walked in with an attitude. It was about 6 straight days on the phone dealing with a service issue: my phone received some texts and not others, and no photos. At a location in Sunset, we had already swapped the SIM several times. We put it in another device and the same issue happened. So I wasn't in this store to fix my service. It obviously was damaged somehow beyond repair, and only a conversion to the Magenta plan might clear things up. I took this to mean the honchos over at T-Mobile corporate got wise to the fact that my ONE plan was, in fact, actually unlimited, versus the metered "unlimited" plans now offered by all mobile carriers. I wanted to hold onto my ONE plan for dear life. But T Mobile, man, you've changed. Customer service at all levels was ranging from average to patently incompetent, they didn't know a resolution to something or couldn't do anything about it. They couldn't offer concessions to longtime customers. All they really had going for them was a pleasant demeanor.. ..except for KP, who seemed to have a stick permanently lodged up their butt. Still, KP offered to put in a different SIM with a Magenta plan on it, when I asked. Something about their demeanor and just my over-all experience, I told KP I just "needed a change" with plans to move to Verizon. I wish that was the end of it, but remember I couldn't receive text messages. So in order to keep your phone number, you need what's called a transfer PIN. And in order to get a transfer PIN, T-Mobile must send you a one-time PIN via text message. There's no other way to verify who you are, they do not do email. I'm over at Verizon trying to finish all this up, and no one at T-Mobile can help on the phone. They tell me I must go onsite and show my ID. So I head to the shop across the street from Verizon, and they tell me they are a third-party supplier. So then I thought, hey, you know which authorized retailer would be happy to see this face again?! KP. I was feeling my sado-masochist vibes. I walk in and explain the situation, and at first KP is like, "You're not going to like what I have to tell you- you have to log onto the T Mobile app to get your transfer PIN." Therefore needing the one-time texts I won't be getting! I just stared at KP and asked if they could call someone, which they did. On my way out, KP said, "I'm very sorry for the confusion" which honestly is the only moment that made me leave 4 stars today. Because this person does genuinely seem to have an attitude problem. But maybe that's because they're putting up with an epic amount of crap a day. Who knows. Anyway good riddance T Mobile! You sure tried to hang onto this one customer as long as possible. I wish you didn't go downhill in the pandemic.

The wifi is awful - it is spotty and weak. They overcharge for phones. You can't call a store to…read moreask questions. I'm being charged A LOT more for wifi than I was at Xfinity. I could swear the phone I got is refurbished. It's not a new phone. It's a piece of garbage that isn't worth $600+. My recommendation is to stay as far away as possible from Tmobile.

The person needs to answer and respond to the texts…read more Electronics are precious so learn to maintain and maintenance them. Advice get softcases for laptops/ computers/ and electronics. Always transfer ur data and files onto Micro SD cards tape it down and save the cards in a case. Don't put ur electronics in direct sun lites use flash lites to see the issues. Use a coffee table to avoid spills spilling liquids.

I called for a quote to replace the battery for a mobile phone. Gave me a reasonable price. I had…read moreto provide a deposit before the battery was ordered. It took two days to arrive and I brought my phone in. It took about 30 mins (included time to charge up the battery). They provide a year warranty. I'm happy with their service and thrilled not to have to buy a new phone.

Helpful place Come…read morehere for _iPhone issues _etc Good alternative to an iPhone store

One of the worst customer experiences I've had in years. I needed to complete a purchase started…read moreonline, was told to "pay in a Verizon store". Maybe I CAN'T do this in the store, but from the moment I walked in the guy was uninterested and dismissive, and made zero effort to understand or explain or help in any way. Maybe he couldn't actually help me. Maybe the instructions I had FROM VERIZON were wrong. But I simply couldn't tell he wasn't just lying to me. I walked out. Adding an extra star because the ONLINE experience was great. But the Daniel Burnham (at Van Ness) location? Ugh.

Five stars for Jimmy!!! He really came through and calmed my nervy irvies and also helped take off…read moremy screen protector. lol. He is also a bike dude they have bikes here btw. Just an all around super nice human being that I definitely recommend to anyone. I appreciate the time he spent with me and he could have charged me to take off the screen protector but he didn't and that was so nice of him. Oh I just remember who Jimmy reminds me of : that skater Tony Hawke! Also the other guy working here named Allen /Eric? told me about a bike coalition group that teaches people how to bike since I don't know how. Looking forward to going soon. In essence:Great store , great people!

Excellent service! This is my new go-to spot for phone repair (I break my phones a lot). The…read morepricing is fair, and the repair time was pretty reasonable.

I received 5* customer service from Andrew. Ultimately I…read morewasn't setup for success by a Verizon rep from a different, so he couldn't resolve my issue. Nevertheless, he was very knowledgeable, personable, & efficient right through closing time; definitely deserves a raise or something. Give this man his flowers, Verizon!! (I exclusively review hotels, resorts, etc, so I hope this reaches someone in leadership/management to recognize the effort)

Before you waste your time here (which believe me, you will waste a lot of it waiting) let me go…read moreahead and let you know that unlike the Verizon website says, (an account manager can pick up an online order with an ID and proof of payment), you will need the account holders PIN number to pick up something you bought online not a password- a PIN number. (It doesn't say this anywhere online it's a fun surprise the associate will tell you at the store). We forgot the pin, so I was unable to pick up a simple online order that I placed and paid for in full online hours beforehand. Even with full access to my Verizon account and my ID etc. Walked in, sat down for 45 minutes, paid twice for parking, left empty handed. It was enough for me to draw the line with Verizon completely. The service has gone completely to the dogs anyways and I barely get service in a lot of areas here in San Francisco. My friends with T Mobile get better coverage, which is super embarrassing for Verizon. I've been a customer here for 15+ years and I have never had such a hard time picking up a phone or getting service. The customer service phone lines are no help either. The associate was nice enough but obviously he couldn't help me without the pin. Be warned.

My laptop and a cup of coffee had a very bad meeting. With Azam at Love Haight Computer my Mac had…read morea very good one. Within hours of what I can only describe as a domestic tragedy, he'd diagnosed, dried out, and resurrected my machine -- no data lost, no drama, and no lecture about why I shouldn't work next to liquids (Note to self: never trust "locked" coffee mugs again). He even expedited the repair when I mentioned I was heading out of town, which tells you everything about how he runs his shop. He offers data backup and recovery as his bread and butter, and given my luck I didn't need it -- but I was genuinely glad it was there if I had. Friendly, fast, clearly knows his craft. If your tech ever has a bad day, Azam is exactly who you want on speed dial.​​​​​​​​​​​​​​​​

Says open online. Went toy shop and it is closed. The door says call to make appointment. Person…read moreanswered and was no help. Will not recommend to anyone. Thank you for nothing.