The ladies on duty went well above and beyond to help me…read more If you have ever tried to sell an iPhone that you don't need anymore, you may be aware of just how hard Apple intentionally makes that. Instead of just shrugging, the technician downgraded the iOS version on my phone to one that actually worked and that *allowed* me to sell the hardware *I* paid for. I was asked to wait 15 minutes, wound up happily waiting 45, as she was clearly working to solve the problem. Again, she didn't give up, just started running the checklist, and this Graybeard with 30 years in IT appreciates that. The shop itself is in the Capitol of Sketch, 24th and Mission, but like all "scary" neighborhoods in SF, it vibes a whole lot worse than it really is.

They saved me over $1,000! I recently traded in my Pixel 8 Pro with T-Mobile for a Pixel 11 Pro…read more T-Mobile let me take the old phone home, along with the new, to confirm data transfer. Along the way, the phone got stuck in am infinite reboot loop. And if the phone can't boot up, no rebate. They diagnosed the issue as a battery issue, fixed it, and I was good to go. Only giving 5 stars because I can't give 6.

Compupod was the only business that replied that they could remove a soldered resistor on my…read moreodometer/speedometer and replace it with one I provided as a replacement. They were able to complete this in half a day and I picked it up next morning. Odometer on my 2001 Toyota Camry was having issues on high temp days that cause the odometer to not display and the speedometer to remain only at zero. It seems to be a common issue with older 1997-2001 Camrys and the solution was to replace with a new resistor (I tried replacing the VSS, transmission solenoids, spark packs/wires/plugs, new alternator and battery) per a video on YouTube. They did a great job with the soldering of the new resistor and I put the odometer/speedometer back together and into the car with no issues. Now to see if this resolves my Camry issues! Big thank you to Andrea for her prompt replies to my questions and Carlos for ensuring that the techs knew what needed to be done!

I recently visited SF for 10 days. Based exclusively on the positive Google & Yelp reviews for this…read morestore, I brought two iPod Classic units. The work I needed wasn't that complex or time-consuming: a 7th gen iPod Classic needed a new battery, and a 5th gen needed a replacement aftermarket clickwheel (and likely a new battery). I dropped them off as soon as I arrived in SF. The employees were really nice, but the repair experience was a disaster. There's just no excuse for having to spend ~7 hours of my time (inc. travel within SF) -- and 5 separate store visits (with my 2nd iPod only completed the morning of my return flight) -- to complete that work. I can't even attempt to reconstruct every single communication breakdown, contradicting message and minor screwup that this store made; pretty much every interaction was dysfunctional in some surprising way. In the interest of brevity, here's two of the more memorable experiences: * When I told them clearly in person that my 5th gen iPod needed a new clickwheel (and likely needed a new battery), they only took care of the clickwheel. When I came to pick it up, they acknowledged that the employee didn't write down that I also wanted the battery checked out. When I followed up by text, they explained that the technician said the battery was fine, and didn't need to be replaced. But it wasn't: it lasted 10-15 minutes on a full charge, requiring me to bring it back and pick it up yet again, for them to replace the battery as they should have in the first place. * For my 7th gen iPod, I spent nearly an hour minutes hanging out at their store: their employee apparently misplaced the iPod I was told was ready to be picked up, and they couldn't find it. Again, there were dramatically more snafus than these two. The store charged $150 for this work (with my even providing 1 of the 2 batteries used). They offered no discounts whatsoever for their numerous, time-wasting errors. For future repairs, I won't ever be returning here.

Sam and Ali helped me get my dad's iPhone 12 Pro battery replaced and my PS5 deep cleaned & Liquid…read moreMetal replaced. They communicated well with me and gave me what I thought were to be fair prices at the start of our interaction. I picked up my PS5 today (Friday) after dropping it off on Tuesday and immediately noticed it's a lot quieter and it just looks so much cleaner. Cool guys, thanks a lot for your help

The GOAT! Go here for literally anything phone related. I will come back every time.read more

Great customer service trust these guys and allows come back to them they always find a solution…read morefor me

The wifi is awful - it is spotty and weak. They overcharge for phones. You can't call a store to…read moreask questions. I'm being charged A LOT more for wifi than I was at Xfinity. I could swear the phone I got is refurbished. It's not a new phone. It's a piece of garbage that isn't worth $600+. My recommendation is to stay as far away as possible from Tmobile.

The person needs to answer and respond to the texts…read more Electronics are precious so learn to maintain and maintenance them. Advice get softcases for laptops/ computers/ and electronics. Always transfer ur data and files onto Micro SD cards tape it down and save the cards in a case. Don't put ur electronics in direct sun lites use flash lites to see the issues. Use a coffee table to avoid spills spilling liquids.

A sincere thank you to Evan at Mobile Fix for his outstanding service in repairing my laptop's fan…read more He showed me the issue and clearly explained and demonstrated it to me. He ordered the fan, which arrived within seven days, and was able to fix the problem within a couple of hours while also assisting walk-ins. During the wait for the fan to come, I was able to take my laptop home to use if needed, although Evan advised that I limit usage to no more than 30 minutes at a time to prevent overheating and use it only for essential tasks. Additionally, Evan is a conscientious person. I left a gift that I received from my nephew at his store. While Evan was away for the weekend, he coordinated with his mom and me to ensure I could pick it back up. Lastly, the recommendation for Mobile Fix came from a Costco Warranty Support person who, based on his review of about 10 businesses on Yelp, ranked Mobile Fix highest for three reasons: 1. Business longevity, 2. Hundreds (not fewer than that) of reviews (positive), and 3. The absence of paying for positive reviews in exchange for a discount.

Helpful place Come…read morehere for _iPhone issues _etc Good alternative to an iPhone store

One of the worst customer experiences I've had in years. I needed to complete a purchase started…read moreonline, was told to "pay in a Verizon store". Maybe I CAN'T do this in the store, but from the moment I walked in the guy was uninterested and dismissive, and made zero effort to understand or explain or help in any way. Maybe he couldn't actually help me. Maybe the instructions I had FROM VERIZON were wrong. But I simply couldn't tell he wasn't just lying to me. I walked out. Adding an extra star because the ONLINE experience was great. But the Daniel Burnham (at Van Ness) location? Ugh.

Five stars for Jimmy!!! He really came through and calmed my nervy irvies and also helped take off…read moremy screen protector. lol. He is also a bike dude they have bikes here btw. Just an all around super nice human being that I definitely recommend to anyone. I appreciate the time he spent with me and he could have charged me to take off the screen protector but he didn't and that was so nice of him. Oh I just remember who Jimmy reminds me of : that skater Tony Hawke! Also the other guy working here named Allen /Eric? told me about a bike coalition group that teaches people how to bike since I don't know how. Looking forward to going soon. In essence:Great store , great people!

Excellent service! This is my new go-to spot for phone repair (I break my phones a lot). The…read morepricing is fair, and the repair time was pretty reasonable.

I went in today to learn about the phone plans. Martin was extremely knowledgeable, helpful and…read morepolite. Thank you!

Staff looked moody and unfriendly upon entry. I made an appointment in the early afternoon on a…read moreweekday and still had to wait 40 minutes to get seen. What's the point of the appointment system? Perhaps because everyone wanted the new IPhone so long wait is understandable. But after sitting down with a staff, she took a long time to explain the different phone plans, options to switch to the new iPhone. After much explanation from the staff, I still didn't have clarity on how to make a decision in terms of what plan to get.

For anyone looking to upgrade their tech - I had an incredible experience with Love Haight computer…read moreabout two weeks ago. I came in with a virus-riddled 10+ year old MacBook Air and Azam provided excellent service and upgraded me to a refurbished MacBook Pro in pristine condition. He took care of transferring all of my personal files and data securely. The experience was highly affordable, the prices were fair, and all of my questions were answered. I know I can always return for further support, which is so reassuring. 100% recommend. As a nonprofit professional always looking to support my community, it is reassuring that places like Love Haight exist. This establishment cares about the community, offers person-to-person support, and supports people without a big budget (like me!) in upgrading their tech and working towards their missions. Beyond grateful!

Azam has had my MacBook Air since July 24th. I have been trying to get it back for a few weeks but…read morehe just keeps coming up with a new strange excuse. His phone is now off and I'm worried I won't get my laptop back. He told me he usually charges people 200$ to inspect their device even though he is returning my MacBook back to me still broken, having not replaced the screen after four months. Since I told him I wrote a bad review on google, his phone is off and now I'm obviously worried I won't get my MacBook back And now I'm obviously unable to do anything.. apart from wait.. even longer.

what an incredible experience with Justin and Robert. Thank you! Great atmosphere, great service!read more

I had the pleasure of buying my Verizon Incredible from Norman at City Cellular. I was able to do…read moreeverything over the phone and had the BEST Customer Service! You can't beat his prices....at least not on the Incredible. I will be buying all future cell phones from him.