These guys are the best! They have gone over and beyond to help me over the years. After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year. read more

The GOAT! Go here for literally anything phone related. I will come back every time.

TDLR: Phone was severely damaged during screen replacement and they wanted to charge me more to fix the damage they caused. Once I showed hesitancy to pay more, they became disrespectful. They said dealing with me was a waste of time and rudely shooed me away. The owner was extremely rude and disrespectful. I had come in to replace my phone screen on the iPhone 14 Pro. I called them in advance to let them know when I would arrive and they told me it could be done in 30 mins. They replace the screen, but when I arrive home, I notice that my phone is severely overheating (too hot to touch) and has shut down. I was not able to use it for the remainder of the day. I brought it back the next morning as soon as I could (do not have a car and could not call an uber with my phone overheating). They tried another screen before putting my old screen back, but the overheating issue persisted. I was still not able to use the phone. Prior to me bringing the phone, it worked perfectly fine (it just had a cracked screen). They would not help me fix it without charging me another $150 even though there was no overheating issue prior to me bringing in the phone. They damaged the phone during the replacement process and now my phone is completely useless. When I mentioned this politely, they became very aggressive and accused me of being an "unprofitable" customer and "wasting their time". Do not trust the cheap prices here. These guys are two-faced and extremely rude once they realize they messed up and cannot extract more business out of you. I would avoid at all cost. read more

Friendly staff great customer support RTG and I am very thankful. marvelous each one reach one the team played well together did not drop a ball or pivot and fall. I really enjoyed myself. Thank you customer service keep looking up Race read more

Awesome service and great prices,Louie was fast and professional..made my daughter very happy..fixed broken screen,and got a case and screen saver for 90.00. I would highly recommend read more

Great experience with good prices and higher quality parts compared to others. Thanks

Was in the area, walked in and the guy left everything he was doing and fixed my screen within a few minutes! Great customer service, clean store and very fair pricing if not unbeatable! read more

Answered my call quickly and answered all my questons regarding the quote of replacing my iPhone 13 screen. Quote is the lowest among 6 received. Completed the job quickly within the time estimated and quote provided. read more

Went to take my phone in on Saturday to fix my screen that was cracked, came back and hour later said couldn't pop the screen back in cause the edges of my phone was dented on the inside due to always dropping it without a phone case. Didn't mind paying to fix the back of my phone. Helped me with paying less cause I didn't have cash or card. Original pay was $155 plus tax so I payed $160. Chill workers, gave me a free screen protector. read more

Fast and affordable service! I called ahead for a battery replacement and they were able to order and install the part within a day.

I have passed by this Platinum Wireless Store so many many times but never went inside until today when I needed to buy myself a screen plastic glass protector for my Cell Phone!!! After when I bought the screen plastic glass protector,as l was browsing around I also ended up buying a selfie tripod!!! I also have to say that the person who helped me with those 2 items was very helpful and gave me discounts on those two items!!! If you need to buy any Cell phone accessories like screen glass protector, tripod, or phone case protector my tip to you Yelpers & Yelpettes try going to the Platinum Wireless Store!!! read more

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Everyone at this place is great !! Love the workers Love the fact they are friendly and respectful to everyone that comes in the store very professional I would say Great prices also, I bought a iPhone 13 from here 2-3 days ago And I got a good price with a case read more

The wait was worth it , they returned the phone like brand new. Smooth and trouble free. Love it . I recommend !

They were okay. They changed the battery as requested. However the battery did provide the health status.

Just went right now, very quick and efficient. They get you right. Good prices and hooked me up with two screen protectors. If you need any kind of repairs, I would definitely recommend dropping in to take a look. Really good customer service, overall I give them a 10/10. read more

Looked up Platinum Wireless on google maps b/c I was searching for a place that sold used phones. When I arrived I was guided to what I was looking for. I chose a phone and received help updating and transferring all my data. Went back the next day to finish with the transfer b/c I didn't finish the 1st night and was patiently helped, no hesitation. Good customer service and a lot of choices! read more

Good prices on used phones. Locked & unlocked. The guys were super nice too. I came into buy an old phone, but will definitely be back to purchase a newer version from them in the future! read more

They replaced my screen protector and cleaned my phone. Very professional. Not pushy but very helpful in telling me what else they offer. Will return when I'm in need of my next cellphone as they had a large selection of refurbished phones. read more

I've had to get my phone fixed here about 3 times within the past few years and they are amazing they fix my phone fast every time and are so sweet and helpful every time I come here. Also have the best screens and best prices in the city I've been to many places in San Francisco they're all expensive with horrible quality screens. They're the best hands down thank you so much for always providing the best service. read more

Platinum Wireless - iPhone X Max - Electronics Near Me - San Francisco, California

The best prices for the best gadgets! Thanks to you, my friends, I have fantastic gadgets!

The gentlemen in the store were friendly, helpful and replaced my cracked glass on the back of my iPhone immediately. The same day turnaround is great since obviously we can't live without our smart phones. I highly recommend this store! read more

I really really recommend this store, the people in here are so nice especially Izzy!! he helped me a lot, i was having a hard time buying an ipad for my sister and he gave me good options and gave me a good deal! Thank you so much! I would definitely recommend this store to my friend. My family buys electronics, Ps4 games in here. read more

Came in for a IPhone 14 Pro Max. Got a super cool price! Super easy was in and out within 5 minutes, phone was legit, took it to T-mobile and got it connected easily! Thanks!! read more

If u need a iPhone best place to buy them there in great condition good prices . Go here if you don't want to get ripped off elsewhere

Very good customer service. I was and I will always be a customer as long as they provide the same service. Thanks Sam read more

I called Platinum as I was in need of a phone "pronto" The Gentleman who answered was so nice I had to visit his store even though I live in the Marina. Sam is the calmest, most helpful, knowledgeable store owner I've come across in many moons! It's no surprise that locals are coming in for advice for their phones or just to say hello! He had a large number of phones at various pricing levels and made me feel very comfortable by answering questions and making suggestions to satisfy my requirements! I purchased exactly what I needed and his patience during the data transfer was remarkable! Thanks so much Sam and Crew! read more

I have been coming here for years they always provide a really great customer service

I honestly could not speak more highly of these guys. They had my computer fixed so quickly at half the price apple quoted me. They were very transparent with me, kind, and efficient. I will be coming here for any other computer/phone needs. read more

Amazing service!! Pleasantly surprised how fast my phone was fixed and the price was reasonable!!!

guys are cool been seeing these guys ever since I was 6yrs old nice people I recomend the young worker he's hella nice chill i recently got my 15 pro for a good ass price dropped 50$ if I payed with cash free case free screen protector but to get screen fixed idk they don't push down ur screen it was hard to thpe on my screen I had to push down a bit hard b it than figured they didn't pushed my thing down good so I did it my self but works just like a Apple screen by the end of the day fixed my phone for 60$ not bad and with free screen protector read more

my iPhone XR max got wet ... they Diagnosed with new screen ... Ali the man give affordable price for the sceen and screen protector .... thanks .... taking care my phone ... read more

Came in to sell my old iPhone X and instantly gave me the cash for it! Big ups to Sam for helping me out. Price was also the best in comparison to other stores around SF surprisingly. Best part: he even gave me a free screen protector for my new phone! Will definitely be back if I need anything for my phone. read more

I thought my phone battery was dead. He worked his magic and turned on my phone. Highly recommend this service. He could have charged me a lot for a battery replacement but he's an honest serviceman! Really appreciated it! read more

After i called some place in downtown that wanted to charge me $150 for a screen repair i found Platinum Wireless. Not only close to home but definitely affordable. The day i came in they were pretty busy so it did take some time to get to my phone. unfortunately the last screen they had for my phone was malfunctioning, but they fixed my microphone for free and ordered me the piece. Definitely come here they care about customer satisfaction! read more

WARNING THIS PLACE WILL SWITCH YOUR WORKING PARTS FOR OLD PARTS. ZERO stars. I took my iPhone in to change my screen which they did but they also switched my battery on it without asking. Now my phone is no good because it won't stay on over 1 minute before the battery dies. Place is a rip off scamming people. read more

I went to here to get a replacement phone screen and the guy was nice but after I got home I realized that the face id feature wasnt working so I brought it back to the store and they got it fixed. I also asked for my original iphone screen back but they gave me the wrong one. its ok though because my phone was fixed more or less. read more

They are very helpful and fixed my iPhone! I thought my phone was gone forever all my pics and everything but they were able to fix the issues. My phone is like new now. Thank you!! read more

This repair shop beats any prices out there. I needed my iPhone 11 repaired and they beat all prices that I compared in the Bay Area. Thank you for providing excellent customer service. read more

Great customer service especially now with COVID making in peron shopping a little more difficult, these guys will go out of treat each customer, willing to work with people and very knowledgeable about anything electronic read more

Came in the other day for some shorts cause my boy was going swimming at my place and well, I have tons of bikini's for my gf's but no shorts for the boys! lmao This spot is cool but it needs WAY more variety and also some basketball shorts would be nice....my friend wound up spending money on cargo type shorts which did the job but was not what we had in mind. Overall I give it 3 stars and it could get 4 if it just had a bit more variety in stock. P.S. I really did not notice that it was a smoke shop, but the number the guy that worked there gave me comes up as one, with the same address ;-) read more