Whe got there at 6:45pm. Second in line. When the gates opened she directed traffic. I must get her name she is so wonderful. She came by gave us our tickets for the best hot dog ever. And told us we may get our goodies bags. When we got our good lie bag. The young lady was so knowledgeable. She gave the goodie bag and they had different 8ths to give out. I got cotton candy and my daughter got a sherbet one. Then the move Pineapple Express began. We had to jump out and get our popcorn. I must say for the owner and his employees. To set up this adventure is so awesome! My second time. I always keep $25 around for when the announcement ticket sales! A must! Have a great day yall. Don't forget to check the mug wellness out! The movie nigh is so much fun! read more

Horrible customer service!!! They made a mistake on their end. I caught it and they don't want to exchange the product for it. I ordered a product online it was handed to me in a bag. I walked out, checked. It realized it was the wrong product walked back in explain to her that the description online was wrong. She said she couldn't do anything for me until Monday for her general manager to get there. Very unprofessional and very disrespectful to a loyal customer that's been going there for over three years. read more

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Eboni was very friendly and helpful during my visit. She was welcoming, made the checkout process smooth, and had a great attitude. Really appreciate the excellent customer service! read more

Decent selection, very friendly team! However, I'd expect a little more care from the team. They put the blame on me for not mentioning it's my second visit and didn't offer or respect their 20% discount. The discount also GOES AWAY, despite their error. They told me "You didn't tell me it was your second visit", well, I would think their system would flag it, automatically apply it, or you could ask me based on my account?? New Customers: advocate for yourself! They'll let it slip by if they can... more $$ in their pocket. read more

Nug is convenient when you need something quick. Other than that, its not really worth it to come here. Majority of the cahiers are rude. I've come here many times, and I've only had good service once...that was when they first opened. Girl was too busy restocking to come assist the line. read more

Seriously, some of the WORST customer service ever, this place has lost my business forever. I used to shop there monthly, but I'm SO tired of feeling like I'm bothering them by coming inside. The SECURITY GUARDS are friendlier and more engaging with the customers than the staff, it's insane fr fr. It's like they're bothered that they have customers. A lot of them don't really know how to help, or don't seem knowledgeable about products. I feel they're being hired to just be cashiers, rather than actual informed employees of a major business. Like if I owned a brand and was selling it at Nug, I'd be pissed if the employees didn't know how to sell my products, or help customers. Basically, you have to know what you want, bc they're not going to know how to guide or help you with anything, and if you ask they'll sigh, or get annoyed, or wont really help you too much. I feel like 7-stars is more expensive, but at least their employees are super helpful. I stopped going there because of their prices, but after today, I'm happy to pay more for the better customer service. For example, a product I liked was out of stock when I was in the store, no problem, they told to call to check when it'll be back in, for sure, happy to do that. I called and asked if they had "X-strain" back in stock, keep in mind, it's the ONLY strain they carry in the entire store. The employee asked if I knew the brand of the strain, I didn't because it's the ONLY strain of this particular bud they carry in store, and it's not on their website. I saw it IN STORE but it was out of stock, so I called before making another drive down. He then goes and says, "well if you don't know the brand then I can't help you." Like, what? I explained that they just brought the strain in a few days ago, and were out of stock, and I was told to call back, it's the ONLY one they carry in the entire store. I would've more than happy if he offered to call me back once he checked, or ask me to call back because they're busy, NOTHING, but instead "well I can't help you with that right now unless you know the brand" BRO IT'S NOT EVEN ON YOUR WEBSITE, HOW AM I SUPPOSED TO KNOW THE BRAND? They literally have to type it into their computer to see if it's in stock. Ridiculous. read more

The customer service sucks, I clearly told the budtender what I wanted then proceeds to charge me and tell me I said something else then he proceeds to pick and say "next time be more specific" next time double check your order and ask. This has happened repeatedly, yall need new customer service these people yall have are to careless to yall customers. read more

The 1 star is only because the weed is good , I went in for my usual knowing exactly what I wanted and after a long line I got the Matt who was on his phone , visibly irritated , rude making under the breath comments , told me what I wanted was out of stock without checking first and when I asked for him to check he mumbled under his breath then went ti check and what do you know it was there , he kept trying to get me to buy more stuff.. seriously why would I buy more stuff from someone unkind and impatient. What really topped it off was when he was about to ring me out and I was trying to make friendly conversation and mentioned I was headed to the gym after this.. MATT again mumbled but this time I heard it.. saying good you need it when I asked what he said he said oh nothing, I stopped my transaction and got back in line for a new budtender to ring me out long line or not that was unacceptable and I was not going to give him my sale nor a tip but the young lady that I ended up getting the second round was kind and efficient even tho my product was already picked out and I was just ready to go , she is the only reason I'll be returning , sad I didn't catch her name since I was so over the experience but better luck next time. read more

Came to update, recently went back for the first time in a while, much friendlier staff at the front.

First time customer and exilent flower along with unbeatable pieces and they have supreme service

First star for being open on my way to Work in need of a pick me up. Also great location and easy parking. I felt safe and secure. Second star is for the good music and selection. Easy to read menu and the energy inside is over good. Third star for the Specials. I happen to be there on a Monday and copped a nice bag of gummies for $15! Fourth star is a the quality brands and selection. My budtender seemed a little sluggish however she eventually got my order together. read more

Just like Javier D. mentioned in his review 7 months ago. I come in to pick up an online order in and out. I have no face mask on and have been coming to this place since it opened. Long story short security asks me to take my hood off for no good reason at all. I take it off and the lady scans me to come in. I go to the pickup counter and ask the lady if there's a rule about hoods. She said she didn't know there's a rule and that she guess I can put it back on. Mind you my fro looks a mess hence the hood on. As I'm making my purchase which was less than a minute the security comes over to tell me to put my hood back on. The lady said oh I guess there is a rule. I pay and as I walk out the gentleman in front of me is wearing a whole hat. Word of advice, don't let security mess up your customer experience. I'm all about the service and how I was treated. Shoutout to the women working there that were kind but i can't recommend this place simply for the reasons I pointed out. read more

My third time going into this store the budtender Ariana was able to guide me with products that would be suitable for me as I was trying to venture out and try different strains. Everything was reasonably priced and I love how she took the time to explain or give me an example of how everything works. read more

Helpful staff including the bright smiled security guard Younous! As a first time visitor they made my visit fun and even gave me tokens for the claw machine! read more

I've tried to like this place but the customer service is just so off putting most the time. I swear most people in there act like theyre so irritated anybodys in the store. I dunno its some odd energy in this one not very welcoming place and sometimes the prices seem to change depending on the cashier I swear. The security guards up there are always friendly at least. I try to avoid this location if I can so many other places around that make you feel welcome and relaxed. read more

This was my first time visiting NUG in El Cerrito and I had such a great experience! The sign-up process was super quick and easy, and the staff was very fast to assist me. When I didn't see the edibles in the case, someone went to check in the back and found them for me, which I really appreciated. Tiffany was amazing!! My card was giving me trouble, but she was so patient, helpful, and understanding throughout the whole process. Great customer service, great vibes, and I'll definitely be coming back! read more

Not my first rodeo here, definitely my go to dispensary in El Cerrito. Probably in the Bay Area due to the fact they have a few locations and they offer loyalty rewards. I must say, we stop here at least once every other week in order to grab cartridges. Although we've never had a bad experience with any of the staff, today our bud tender was Jessica and she made sure to plug in the 420 deals as well as their current promotions so I'm here leaving them a review. Overall, quality, customer service, time and environment are all worth checking this place out. They have something for every price range as well as a very decent house flower. If you want something simple, that does a great job relaxing you, try their king rolls. Thanks Jessica see you on 420! read more

Nug - Cannabis Dispensaries Near Me - El Cerrito, California

NUG is cool. I'm happy this dispensary opened up because of the selection, and I usually find 14g of good shhh for $75. Also, the treatment. I hate being what I feel is stalked while browsing to see what I'm looking for. The budtenders greet me, ask me if I need anything and if I don't, they let me know they're available if I need anything. I also like the speedy checkout process. Once I select what I want, it's usually at the counter for checkout by the time I'm ready to leave. Staying open so late is also another perk of this place, and there's ton of restaurants around for food. read more

Nug - Cannabis Dispensaries Near Me - El Cerrito, California

Love a dispensary who has taxes already included in cost of this items, simplifies the "estimated" total and takes the guess work out of knowing how much cash to bring with you. Hate a company who advertises they accept bank debit cards but when you get there you're told it's not set up and you have to use their ATM that charges an additional fee. It would've been nice for the site to advertise cash only for now with an available ATM for an additional fee. I could've came with cash already on hand if I knew beforehand. When this dispensary gets their system setup to start accepting bank cards it'll be another plus for them. Since I ordered online, I was able to browse their site. TAKE ADVANTAGE OF THEIR WEEKLY DEALS!!!! If they apply to you. I was in the market for a brand and this dispensary had an offer in their weekly ad for it, buy 2 and get the third for $1. WHAT?! Who can beat that???!!! Don't see that often, let alone at a dispensary. The price that I was quoted online was exactly the price I paid, which was awesome! First timers get a 10% discount, online orders get a 5% discount taken off at pickup. Weekly ads on their site are definitely something you should check out, may take your total from $75 to $51 for a particular brand like it did for part of my order. Bring cash for now unless you want to pay the ATM fee plus your bank fee (if it charges too). Security, receptionist and clerk were all friendly. The clerk went over my order, item by item, and shared discounts and deals that applied to my order too. Pretty thorough which is great! Located just across the street from Home Depot, it's easy to pull in at the light without UTurns or extra maneuvers. Parking lot isn't too spacious, but if you go early like I did you'll have room between cars. I will most likely be returning, especially since they offer a lot of CDB / Delta 8 products in high ratios that other dispensaries lack or charge an excessive amount for. read more

Nug - Bought 2 WYLD gummies and got 3rd for $1... their weekly deals are worth checking out! - Cannabis Dispensaries Near Me - El Cerrito, California

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Used to be my favorite store, the rewards program has been inflated twice, used to get 50$ with 500 points cut to 28$, now it's 21 dollars all I buy is top shelf, can't even use the points read more

Last call is not 9:50. They want to run out the door on a Saturday night. Even though I only wanted one thing, I had to argue with them to let me in at 9:47 and then the black thin lady with straight hair at the front desk literally turned down under the desk to "grab things" and pretended I wasn't there even though there was only me and the other employees. I couldn't check in so I just turned around and said "ok f u guys then I'll just go" and then the security guard screamed "OK have a great night!" At me when I left. GREAT BUSINESS PRACTICES GUYS thanks so much for the one single vape cartridge I wanted to buy 15 minutes before closing... like wow and I just ended up getting bullied by the employees just for trying to shop there read more

They have great deals but that's about it. Worth it only if you know what you want and you're planning to be in and outta there fast. Can't quite rely on the tenders, unfortunately, and some of them are just really rude. Like girl, calm down you're not handing out free shit. It costs money. I've been going to this spot for over a year now and I've had maybe 2 decent customer service. The rest have been abysmal. read more

The night manager just went out of his way to make sure I didnt get what I came for... First he comes outside and says we might not be able to help everybody (aka we will help everybody except that one black guy at the end) I make it in before 10pm, they help everybody and he is still lookin for something to pick at; says I have an attitude so I cant buy anything. I'll never spend another dollar here again (neither will my girls, friends or relatives) When did buying weed become about personal relationships and how you feel about certain individuals? Soffttt. Street weed from now on. read more

Bought a shxtty alien lab cured resin 510 cart that didn't work; and I tried with at least 5 functioning batteries at various voltages. I returned it to the store for a refund but was told by a manager that they only offer exchanges. (Of course you do! Because why give people their money back on a product you clearly know is defective) They replaced it with another cartridge (same strain). I expressed concern about the new cart's functionality and was assured it should work fine. However, upon returning home, I found that it doesn't work either. This was wasted money and gas on a defective product. Won't be returning to this store and won't be recommending it to others. read more

My fifth and final visit to this place was an absolute nightmare. The so-called "bud tender" assigned to assist me was not just rude but a downright disgrace to customer service. When I inquired about concentrates and asked for recommendations, she didn't just refuse to help - she had the audacity to suggest that if I couldn't make up my mind, I should navigate the labyrinth of choices on my own and then endure the eternity of the long-ass line all over again. That day, I practically became a professional queue-stander, having to endure the agony three times before finding someone willing to assist. And, mind you, I had to settle for a measly 1 gram in the end. To add insult to injury, the unhelpful chick who couldn't be bothered apparently had more important things on her agenda, like cozying up to the bald security dude in the back of the shop, probably discussing their lunch plans or whatever. How utterly lame! One can only wonder how the owner of this establishment would react if they were subjected to the same appalling treatment. This place clearly needs a serious overhaul in its customer service department. Hella' lame. read more

I mean it's cool but Lowkey everyone in there is hella rude and plus mfs baked asf on the sight just got me hella fucked and I noticed my cart didn't come with a sticker or QR code somebody was fucking with my shit before I got it . Point is I ain't coming back to dis wack ass shit but for the deals they neat or whatever read more

Great selection, kind staff, great value on the house brand stuff, and a good atmosphere. This place was the first dispensary I ever went to and I recommend it to everybody. All the bud tenders are great, gaby has always been super kind and helpful when I stop by! read more

They are rude and the manager laughs in your face , that is not professional at all , I also don't appreciate it since I've been buying from them for 3 years now read more

To the point here. Their app is useless. It's never worked and they keep recommending using it. Customer service is pretty bad. The women seem much nicer than the grouchy men that work there. read more

I am very upset on my visit. First is my birthday today and I was looking forward to getting this deal . It clearly states that this dispensary participates in this promotion but the manager stated otherwise. He said they did not participate today but it clearly states the deal runs thru today. Please don't waste peoples time & money. Completely false advertisement. Nug should not participate in any deals I'f they are not going To follow the deal. read more

Nug - Cannabis Dispensaries Near Me - El Cerrito, California

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Place is good, weed is good , security lady is a piece of carp that doesn't even do her job right she just annoying costumer there was several people at the store with mask and bennies! And no face visible, i was buying with my hood on with face visible, no mask on and she came to annoying me and harassed me and bother me all the time when i was there i was the less suspicious person at the store sHe racially profiled me just because i was still dressing my pijamas and a $180 brand new thrue religion sweater it was freezing outside and my hair was looking so bad that why I didn't want to take it off she continued to harassed me and even told me that she was gonna kick me out the outside a guy with disability i hope whe would do it so i can sue her read more

Leilani was super friendly and helpful! Showed me a lot of different e vapes. Another sales associate also showed us the edible section! Great service! read more

If I could rate this place it'd be a 0. Customer service is beyond buns. How you that mad bringing me my weed and charging me? Easiest job and acting like they're out in the sun for 8 hrs lmao. selection is mid. Oh and don't bother coming even half an hour early because you probably still won't get a chance to go in. If anything fast food should chave a cut off 20min in advance def not NUG cmon now read more

Happy Smoke Day !!! This place is bumpin , protected and comfortable! Professional and clean !!! read more

Nug - It's a sale people !!!! 4/20 DAY !!!! Come on down . It's clean, protected,professional and comfortable . - Cannabis Dispensaries Near Me - El Cerrito, California

Lots of discounts and perks for new sign ups. Super friendly staff :) would def come back. We brought our dog in and no one batted an eye

Be careful with this place . They leave things out. Switch up products. The white guy with red hair who happens to be a manager .. is suspicious on every level here. Bought something and the seal was broken !! read more

Best around, will drive additional miles to get here, great deals, high quality, understanding management

Do not care to have your business! You can be there 10 or 15 min before closing and they'll turn you away or, have you wait in line just so they can tell you to leave because they won't be able to get you checked out because they leave only two cashiers who are with customers who can't decide what they want. They rather lose customers than help get the people in and out the door. I've mentioned to please have a line or cashier for customers who know what they want that way they can help customers who get there well before closing time. Poorly managed, will take my business elsewhere. Always too much line, waste of time! read more

I've been coming to this place since it opened but moved so I haven't been in for a while. It's really gone downhill. When it first opened the staff would actually help you and exercise customer service. Now they just stand be hind the counter and are rude when you make your purchases. I took my business to Stizzy. It's just down the street. read more

This shop has a calendar, which says which items will be on sale throughout the week. No need to pay attention to the calendar because every time you go they are either out of stock or sold out. What's the use of making a calendar if you can't go by it.? what's the use of making a calendar if you can't go by it.Also when you go i've noticed that the prices change one week is one price the next week it's a different price. I tried to contact corporate offices and I still have not gotten a return phone call back. So at this point, I'm about ready to give up on this particular site and find one that appreciates my business. If I could get zero stars, I would. read more