This is a late post. I purchased a new phone on Dec 26th. Stephanie was the young lady that helped…read moreme. She was knowledgeable, patient, courteous, and caring! She also helped me save a couple of $$. I had gone to the Crickett store on MacDonald Ave a few days prior and would have been charged over $100 more for the same phone. This will be my go-to store. Thank You Stephanie.

The young man was incredibly friendly and kind-hearted. He went out of his way to help my daughter…read morewith a new SIM card, providing her with all the necessary assistance she needed.

I recently dropped my phone in the pool while I was vacationing in Barbados, when I came back to…read morethe states I needed a new phone due to the water damage and went to the pinhole store. I was helped by Karla and she was able to let me know that I actually had insurance on my phone so I was able to get one sent to me next business day! I was so happy. Once my phone came i had to go back to the store to activate my phone and Corissa helped me, I believe that's her name. She was helpful and even got me to purchase a Google watch to avoid this from happening again. The first time I went in I waited about 5 to 10 minutes to get help the 2nd time I went in I received service right away. You have to go on days and times where it's not too busy or you'll be waiting a long time. Overall I had a good experience and will go back to this store if I need help.

I did not get the names of the woman or the man who were working at the store. I arrived around…read more6:30 p.m. on August 21, 2026. The woman appeared to be around 24 years old, and the man appeared to be around 40. I came in to explain my situation and get help, but the representative did not seem to pay attention to me or understand what I was explaining. She was looking outside and appeared distracted while I was trying to explain my problem. The other employee who was with her also made the situation more confusing instead of helping me understand what was happening. I left feeling even more confused and frustrated than when I arrived. I honestly don't understand how this level of customer service is acceptable. When a customer comes in with a problem, they should be listened to, treated respectfully, and given clear information. I expected much better from T-Mobile. I hope management takes this feedback seriously and provides better customer service training.

I had a very hard time with my iMessage ( it kept trying to verify my number ) after activating. So…read moremy last resort after trying everything was to go in to boost to see if they could help. I was blown away by how knowledgeable Cesar was, he helped me through it and got in all done in maybe 5mins. Thank you so much Cesar if you're reading this I appreciate the great customer service you've provided. Definitely would recommend this place and Cesar

I wouldn't go here unless you really have to. Everything is over priced compared to onlineread more

Great customer service, very patience & knowledgeable , highly recommend this store in Pinoleread more

They let me know that the battery would only last a month and guaranteed it only lasted a month…read more There's no returning it but hey, they told me.

I just received my new Weber grill. It not only was on sale, but included delivery and setup. I…read morecouldn't be happier with it. My only complaint would be to shorten the delivery window. 9-6 is way too long to have to wait. This Ace Hardware is by far the best one.

If I could rate. "0" I would. SHOP AT YOUR OWN RISK…read more I am a working professor like everyone else. I'm a nurse and I ordered a lawn chair to pick up same day. They sent me an email said it'll be ready in 35 minutes. just to watch my grandchild's game. I went there in an hour and Eddie working at the front told me that they had none in stock even before I showed him the order. I told him we'll just cancel it. He stated that they don't usually do that and he called his manager on the speakerphone and his manager stated tell her we'll ship it. I told him I don't want it shipped. I have a game this afternoon. That's why I ordered the same day. The manager sent an African-American gentleman up who explained to me that Eddie was new. I told him what does that have to do with anything? Just cancel the order I've made an hour ago. He said that there are procedures that need to go through, but it will be canceled. THE NEXT DAY I RECEIVE AN EMAIL THAT IT'LL ARRIVE ON TUESDAY AFTER I TOLD THEM TO CANCEL. IT WENT IN THE STORY. The next day I called on Sunday at 12:32 MELISSA, WHO THEY TOLD ME WAS A REGIONAL MANAGER. I asked to speak with her. They put me on hold for 12 minutes and 56 seconds. And every time I call back both times they put me back on hold for five minutes. NEVER SHOP HERE IF THE REGIONAL MANAGER HAS NO CUSTOMER SERVICE AND DOESN'T CARE WHY DO YOU THINK THE STORE EMPLOYEES ARE INCOMPETENT? MONEY wasn't a factor CUSTOMER SERVICE WAS INADEQUATE AND NONEXISTENT IN THIS STORE

Stopped into this OTC location for the first time this evening around 8pm. The storefront is…read morediscrete and tucked next to a Vet Clinic in the center of a plaza. Joseph, the security who got my partner and I registered, was very friendly and informative of first time customer discounts (30% off) and the monthly deals. He gave us some of his recent recommendations and favorites. Cool guy This location is about the same size as the one in the Mission Bay area and has equally as much variety. The shelves were fully stocked but we noticed that there was only one Budtender who looked very scrambled, trying to restock and man the register simultaneously. At first we were taken aback by his short responses. It was evident that he wanted to get folks in and out so he could wrap up for the day (which by this point, he has at least two more hours since they close at 10). By the time I was ready to check out, I asked him if he was feeling okay. He apologized and explained that he's been having a long week and that it was his tenth day working in a row with little help. He was kind enough to apply my first time discount in addition to the sale price of the disposable I got which came out to $20. I hope this review reaches the right people and that this man gets the support and break he deserves. And to the Budtender, I didn't get to catch your name but I truly hope you enjoyed your time away from work Remember to give yourself and those around you a little extra grace from time to time. Will definitely be coming back!

I love this off the charts I try to go all the ones in different cities. However, the ginger head…read moreis very racist. I went inside like I always do with my spouse the first time. The ginger head had a customer behind the counter helping him and he was Asian. So my spouse said in a joking manner, "well let me see what I want pick." The ginger head proceeded to tell my spouse that he couldn't come behind the counter, but allowed the Asian to stay behind the counter and no the Asian didn't work there. So yes my spouse got upset because you allowed someone else to come behind the counter it looks like you have it out for black people. When I came back a couple days later I was told by security that he had an issue with me and my spouse because he got called out about his wrongness. Fast forward to last night. My spouse doesn't even like going in there anymore because he knows the guy tries to throw rocks and hide his hands later. So I go in there last night and there were two people in front of me. I thought the line goes according to who walks in maybe I'm wrong. When the two people leave he proceeds to talk to the people who came in after me and was about to help them if I had not said EXCUSE ME I was already here. The ginger head knew what he was doing we already have prior issues so he tried to piss me off so he could try and say I couldn't come back or try to say I was disrespectful When it was flipped. I asked him who his boss was and he didn't want to tell me. He was about to tell me he was not going to give me my change back until I snatched my money out his hands. I will also be going to the better business bureau and rating you guys. Racism has been going on for over 450 years . And what I just witnessed was very similar to how Emmitt till died. A white woman lied on him and he was left to pay for the consequences of what that white lady lied on him about. I love this off the charts but I will not stand for this ginger head abusing his power because he has security. The off the charts in San Francisco would never

1442 Fitzgerald Dr Pinole, CA 94564…read more I had a nice and informative experience at this store at Pinole Vista Shopping Center. So, it's Saturday evening in Pinole, and I decide to drop by this store and see if they have a particular oil treatment a mechanic recommended. So I walk in and the man behind the counter asked me what can he help me with. I said I just want to see your oil treatment section. Then he starts up with a lots of questions about my situation. Frankly, I was a little annoyed. But then I realized, this is part of the auto parts store experience. You don't get this when you buy things online. People sharing ideas and experiences. So I grab the product I was looking for, and go up to pay. The man behind the counter tells me his experience with occasional noisy lifters. Then he suggested another product to try. Thanks, I will keep that product in mind.

Needed a new car battery on this rainy day! I don't know how to install that myself so I had help…read more They were very patient, friendly, and informative. I was helped right away. Much thanks for a nice experience!

Friendly and helpful staff.store is easy to navigate.take your time browsing and not being rushed.read more

Chaotically run and not very helpful staffers. Was with someone who had a $30 gift certificate that…read morethey refused to process without any real cause and made no effort to try to find a solution. No desire at all to provide decent customer service.