I received 5* customer service from Andrew. Ultimately I wasn't setup for success by a Verizon rep from a different, so he couldn't resolve my issue. Nevertheless, he was very knowledgeable, personable, & efficient right through closing time; definitely deserves a raise or something. Give this man his flowers, Verizon!! (I exclusively review hotels, resorts, etc, so I hope this reaches someone in leadership/management to recognize the effort) read more

Before you waste your time here (which believe me, you will waste a lot of it waiting) let me go ahead and let you know that unlike the Verizon website says, (an account manager can pick up an online order with an ID and proof of payment), you will need the account holders PIN number to pick up something you bought online not a password- a PIN number. (It doesn't say this anywhere online it's a fun surprise the associate will tell you at the store). We forgot the pin, so I was unable to pick up a simple online order that I placed and paid for in full online hours beforehand. Even with full access to my Verizon account and my ID etc. Walked in, sat down for 45 minutes, paid twice for parking, left empty handed. It was enough for me to draw the line with Verizon completely. The service has gone completely to the dogs anyways and I barely get service in a lot of areas here in San Francisco. My friends with T Mobile get better coverage, which is super embarrassing for Verizon. I've been a customer here for 15+ years and I have never had such a hard time picking up a phone or getting service. The customer service phone lines are no help either. The associate was nice enough but obviously he couldn't help me without the pin. Be warned. read more

If you want to get ripped off, this is the place. We were lied to about a plan that was supposedly $25 per line for 3 lines--a plan that later turned out not to exist. Two months later, we discovered we were being charged for 5 lines totaling over $400 per month. We immediately went back to the store and were repeatedly told the issue would be fixed. Eight months later, the problem still hasn't been resolved. We were passed around by multiple so-called managers, including Lawrenz, Deep, and even the General Manager, with zero accountability and no solution. ALL USELESS SO CALLED "MANAGERS" This store is dishonest, unprofessional, and a complete scam. SCAM ALERT -- avoid this location unless you want to be overcharged and ignored. Read the 1-star reviews. They all tell the same story--bad service, dishonest sales practices, and customers being overcharged. This isn't an isolated incident; it's a consistent pattern at this store read more

Got no customer service at this place and walked out. First I had to convince/argue with sales person to unlock a phone. He told me there would still be a backing on it once unlocked. I said "Fine, can you unlock it for me to hold?" After asking 3 times he went to get the key. When I finally got to hold it, it was dead. In fact most of the phones on display were dead. I asked if it was on and he said "No". That's when I said "Thanks" and gave it back and walked out. In the past I have purchased phones here and got great service but I won't go back anytime soon. He even agreed that I would have a better experience looking at the phone at an Apple store. Well, it took me a bus ride to get there and I expected more. Thanks for nothing! read more

Absolute trash customer service Dismissive, unhelpful and a complete waste of time Wouldn't recommend this spot read more

WARNING - NOT A REAL VERIZON STORE - SCAM ALERT Note, this is a Victra store which is authorized retailer, not a Verizon store owned by Verizon. I went into the store to upgrade my service to the premium unlimited plan - literally, to pay them more money. The associate said he upgraded me to the new plan and just needed a credit card and for me to sign to confirm the service upgrade. What he showed me was a white iPad screen with a signature line. I signed, as instructed, to confirm my upgrade. When I got home, I saw that he had scammed me. My signature and credit card wasn't to confirm the upgrade I requested, it was to pay him for a completely different service I didn't receive or need - a $40 service to have a new phone set up. He lied and hid the information on the iPad to complete the scam. This is, quite literally, fraud. read more

Excellent online customer service and support, great selection of phones and a great tool that helps you decide which one of their products would best be suited for your needs. Great price for what you get, good quality products and customer service! Thanks Verizon! -Soon to be loyal customer! read more

We really wanted the Verizon home internet but it was not meant to be. In a stressful 24 hours, I ended on the phone three times with four different representatives for a total of two hours. In that same time period, I visited this location three times. The Verizon representatives on the phone advised me that this location isn't really a Verizon company, they are a third party company Victra selling Verizon products. The reason why I visited the Victra store was to pick up the WiFi box I signed up for online. The Victra representative said they could not find my order, even though I had the Verizon email with an order number that indicated I can pick up the equipment there. The Victra sales person said if I sign up again with them I can get the equipment. Well, the equipment didn't work and that night the Verizon representative on the phone recommended that I return the equipment. I went to the store the very next day and the Victra sales representative said they cannot take back equipment. They need to mail me a return box and label via USPS. For some reason, Victra had Victra support on the line and they couldn't send the label to my correct address. I needed to leave and come back an hour before they closed and was on their waiting list. There were two customers ahead of me waiting and the two Victra employees were really busy with other customers. While in the store waiting for my turn, I called Verizon and they told me that somehow a totally different address was used to assign the equipment to me. Verizon explained to me that my address didn't have coverage and the other address may have been used to make a sale. I'm wondering how the online order went through. Verizon on the phone was very helpful and manually created a return label to mailed to me so I can return the equipment. I was able to leave the Victra store before the two customers waiting for a Victra representative could be seen. 5 stars for the Verizon representative on the phone. read more

Come here if you have nothing to do for 2 hours. Just sit and wait. Or, come here when there is no line and spend an hour talking to the agents who barely provide and help or assistance. read more

Emil was the most knowledgeable and helpful sales person I have ever met. I believe she needs a big giant raise and a paid vacation.

I was going on a six week trip to Europe and I wanted to be able to use my phone everywhere. The service at this Verizon store was excellent. The selection of plans is amazing, and for me all I had to do was order an additional three dollars per month to get 5G everywhere I traveled. I think it's a great value. read more

Daniel is so patient and knowledgeable I will be making appointments with him from now on. He Fixed any problem I had and explained everything to me so I could understand it. Thanks read more

I had a great experience at Verizon today because Emily provided such excellent support and answered all of my questions with patience and clarity. Thank you for the great service you provide, Emily! read more

Painless process thanks to Daniel. He's the GOAT at Verizon. Idk how he managed to take care of me and my mom while attending to 3 other people but he did it. Highly suggest you try this location read more

Manager here lied to me about phone and had to come back. Guy deep is grossly incompetent and lied and even is employees called him out on it. Guy is a huge liar read more

Warning to anyone visiting this location: This is not a real Verizon store. They have no authority to handle important transactions like opening or switching a business account -- they just call customer service and act as a middleman. Mistakes they make are not fixed later, and they don't take responsibility. If you need something done right, go to an official Verizon store with full authority. Avoid doing any transactions here. read more

First of all, the sales guy tell me my bill is gonna be $150 a a month. But not it's $300 more, wtf is this happen? I paid last month with the $300 something to reactive my account. That's fine, but this month the phone guy promise me it's gonna be $150, and now still $300. What's wrong with that. Come on man! read more

I went to the Verizon store on Ponce Deleon in Atlanta, Ga. I came out of the store very happy with the service Diamond gave me. she is an awesome employee and is very valuable to the company. read more

Excellent customer service from Della!!!! My husband's iPhone all of sudden became out of phone service. We found this is the closest place from us but with Yelp's three stars. Luckily we gave it a try. Della solved our problem quickly. Once again, Della, Thank you so much for your help!!! :) :) read more

Terrible. After the fact, I learned that this is a franchised store, not an actual Verizon store. In any event, all I asked for was a light phone to help with my carpel tunnel. Not only (did I find out later through comparison) that I was sold the heaviest possible phone there is, but aggressively upsold to different products, them claiming it was part of a promotion, and locked into a contract for a really long time. Not only that, the worker failed to mention that a BRAND NEW, light as a feather iPhone was coming out in a mere 3 weeks. Awful awful. read more

Made an appointment online for 2 pm and showed up to see there was only 1 employee in the store and 3 people ahead of me. I wasn't seen until 2:20 pm and the process of upgrading to a new phone took more than 2 hours. Angel, the only employee in the store, had to juggle helping me and the other customers that kept rolling in. Angel, thank you for your help! There was no manager on site and she had to call and text with them to troubleshoot issues that came up in the store. Heads up: they have a TIME DELAY safe which means you have to wait 10 minutes if they need to pull a phone from the safe. Give yourself a 2-3 hour window if you come here for anything more than a bill pay issue. read more

Verizon - Only 1 employee working for the whole store - Mobile Phones Near Me - San Francisco, California

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Came in to get a new SIM card. The guy said sure it's $10 but if you want me to activate it it's an extra $30. He doesn't put another SIM card in my phone and told me he used the internal one, I then explained I wanted an actual SIM card. My phone is now not working correctly because he did something wrong. How hard is it to just put in an actual SIM card and activate it. I then asked can't I call and Verizon will activate it for free? He said yes but you cannot use our phone. So $40 later my phone is now not working right because this guy could not follow instructions and simply put in a sim and activate it. While I was in there a gentleman drove from the east bay to pick up a phone he was told was there and the same guy said: sorry we don't have that phone. The guy was furious and asked why he was told to come to this store because they had the phone in stock when in fact they didn't. I felt bad the guy drove all the way from the east bay. The employee acted as if he could care less. This store is just the worst. read more

Great experience today with Andrew. He was super friendly, professional and patient. I highly recommend this Verizon store! read more

Verizon - Mobile Phones Near Me - San Francisco, California

The world's loneliest job must be working here: Two employees looked glum and one was glued to her phone, probably nothing else to do. I came in to see if they could help me with automatic payment since the online method requires texting you a code. My child's Gizmo watch doesn't have texting capabilities and there's the rub. Because it's Verizon the 4-digit code I'd set up didn't work. Of course it didn't. Dealing with Verizon has been one headache after another. The employee suggested I could pay in cash, just like the olden days when my grandmother would take the bus downtown to pay her bills - in cash. I took my receipt and left. Figures, it's Verizon Wireless. read more

I don't know what to give as a rating. Krish helped me choose and order a phone on12/7. Said he'd call when it came in. Now the phone goes to a VM with full mailbox. Seems shady at this point. I notice the owner seems to respond to poor reviews though so maybe this will work. I know things are hard rn, but people need their phones. HI VICTRA, thanks for reaching out and inviting me to contact you re my review where I mention you (a phone store) are not answering your phones and your voicemail box is full. Can you guess why I won't be reaching out? But amending review to two stars because hey times are tough. I eventually got the phone I ordered, most stuff transferred over (the rest not your fault) and Krish tried hard to take care of me once I got back in. read more

They are helpful, but they charge you $40 to help switch over to your new phone! The REAL Verizon stores charge nothing. Also I had to get a replacement phone for my new phone w/in 2 weeks, and I spent a bunch of money there on things like screen protector, aluminum rings for the camera, etc. They wouldn't honor those purchases and TWO WEEKS later I had to buy brand new aluminum rings. Again, the REAL Verizon store would have honored that and given me a free pair. There is no real reason to go to this store unless you do not have a car or cant' Uber to a REAL Verizon store. read more

If you go to this store on Geary, you might have to ask for the manager, Lawrence, who is very helpful. However, the young guy who helped me at first didn't seem to want to be there and left me worse off than when I started :( I went to Verizon because I couldn't log into my account, was unable to reset my password, and couldn't access help on the 1-800 line. I'd run out of cellular data and needed to buy more data. The 1st guy logged into my Verizon account (by pinging my phone with a txt) and told me I needed to buy a new plan and I'd need to transfer $50 to my account to do so, which I did. However, somewhere along the way, he fat-fingered my profile to select my preferred language as Spanish (which I don't speak). Then, he had to log back into my account to confirm my NEW plan, but wasn't able to ping my phone again(!); then he concluded my only option was to call customer service # for *THE [Verizon retail] STORE* and went to lunch (while I sat in a chair dialing cust. service). I, of course, didn't know how to answer the validation questions to access customer service for THE STORE and when I tried to call the regular 800 number for retail customers, it would only talk to me IN SPANISH!!! Because the 1st guy is now at lunch, I went and sat at his empty desk by myself trying to get through to cust. service when Lawrence came along to rescue me...by calling the cust. service # for THE STORE who (a) changed my preferred language back to English, (b) reset my account so I could log in and (c) let me purchase more data. I think it took about 45-60 minutes to finally resolve my issue. I'd give this store 1 star, but Lawrence was really good, so if you're not getting satisfaction, ask for the store manager. read more

I would give a -100 if I could. I spent way too much time trying to resolve my bill with them. I was told by Andrew that I qualified for a Small Business Special. Long story short, my bill was supposed to be a little over $100, and when I got my bill it was almost $500!!! I spent HOURS trying to resolve this and I kept getting the run around! NEVER EVER will I do business with verizon! read more

I have tried 3 different times to take advantage of the special they offer and have been turned down with excuses when the ad advertised a phone in any condition. Each time I get denied. The worst part is I can't get past the woman in the background giving the boy who waited on me excuses. One of the many excuses they used was the need for information on the phone which was impossible being I no longer knew the code to get into the phone. Besides the ad said any phone in any condition. I don't advise anyone to do business there. Their ads don't apply to everyone. read more

Della is wonderful!! Explained everything even though I had a ton of questions never felt rushed she for sure works her butt off!!! My best friend and I are a handful but Della had no problem with us and when we said if we got any questions we'll be back she invited it! Thank you so much Della we are enjoying all 3 of our new phones. ANYONE LOOKING TO SIGN WITH VERIZON GO SEE DELLA!!! read more

When I came to Victra, I was assured my upgrade was free, recommended an even better phone. And that would be reflected on the bill, every month, as a credit to offset the purchase cost. So I was told by Victra. Projected bills for 2-months, indicted the typical itemized billing. When I received the first typical billing, it showed I was paying on the phone upgrade for 26 more weeks! I was floored and called Verizon. I spent nearly 1-1/2 hrs waiting. Transferred to another department who said I would have to go to Victra, directly, to resolve issue. No other choice because Victra is not part of Verizon. But I didn't want to wait 2-3 hrs, again, for my turn. I called Verizon again, whom I gave all the Vicrtra info to them. They put me on hold and called Victra directly. After a few minutes, the Verizon agent told me the woman at Victra did not want to handle my issue. They could have, being the contract was initiated and completed there. And the Verizon agent explained, not the first time customers brushed off, on incidents from Verizon sellers. That agent is noting the response from Victra, in their rating system, and I am doing the same here on Yelp. There are ways to cut thru the waiting time on calls to Verizon, I found. At the Victra store, they request customers to write positive reviews, whether Yelp or their site. I did, until issues unfolded, then ignored for assistance. Was advised to have future handlings done directly with Verizon, over-the-phone, or at an actual Verizon store. No such glitches. Any account details found directly. My case was a system error, required to be corrected manually. Unfortunate Victra did not want to handle, after initially taking my business. I truly feel misled, then my concerns, brushed off by Victra. Whatever excuse response they might have to this review, don't believe them. Just an excuse. I believe Verizon, who escalated to their manager, who also cited Victra's assistance response as unacceptable. And Verizon resolved the issue. I give Della credit for help back in November. But I really feel misled, being pumped up for my customer loyalty of 24-25 years. Only to be shocked by the bill, not reflecting the phone offset, and charging me. And Victra unwilling to help resolve the issue. Also, I was told I would receive the return packet for my old phone. Never received it, I had to call Verizon customer service on that too. Any longer waitng, my trade-in would not be accepted. I had to take care of that, via Verizon support, not from Victra. I'll never go back to this Victra store again. Others, think twice, after reading the reviews. read more

called before coming in last week and was told they had the phone in stock, made an appointment supposedly to save time.. tell me why I still had to wait an hour and the phone was not in stock. I was told 2-3 business days for the phone which was a lie.. followed by informing me when I come in pick up I will not have to wait another hour... which I feel is another lie even though I made an appointment for today as well. this is very frustrating and I do not know why I need an appointment if it's not going to be honored. I also don't know why they cannot be up front with me. hugely disappointed in this location. in Southern California the customer service is way better. read more

Closed at 7:15 instead of the stated time 8:00 PM! Preorder for pick up and no one showed up

I was in this store with my Mom to help her get a new phone, and Deep gave us the most amazing service. The situation ended up being way more complicated than average - way WAY more complicated than average. Deep was kind and patient, not only with us but also with the Verizon representatives who he had to call multiple times. He was never rude or aggravated but was so helpful in getting us through the situation. I see here that others have felt that same kindness and patience from this store. We will definitely be coming back whenever we need anything Verizon related! read more

After coming in and receiving very inconsistent service I spoke with dela and was happy with the excellent service she provided. If your buying a new phone I would ask for her since she cared enough to stay with me to help me with my billing issues. Happy with my last visit but still unhappy with Verizon's overall customer service read more

This location should be shut down for deceptive selling practices. You get aggressively upsold for trying new services or devices, even after *repeatedly* saying you're not interested. Then, you get told you will be able to return a device in person at the store. After trying to return the device in store - surprise! - they tell you that you actually need to ship the device out and that they never have allowed in store returns. They just like lying to their customers to meet sales targets :) If you do need to go here, don't get swindled by the guy with the Harry Potter tattoos. read more

Went in today and got so much help from Deep the absolute man. Couldn't be happier walking out of that store.

The roommate was trying to add me to his cell phone plan and this was our second attempt. We stopped by this location as it was on the way home on Monday, October 15th around 6pm. We had gone to another Verizon location the day before and they told us my phone wasn't compatible with Verizon. Since I bought an unlocked phone from Samsung, we called Samsung and they told us my prior cell phone provider locked my phone, so I got an unlock code. Before stopping by, we had put the roommate's sim card in my phone and it worked. Although we didn't need an unlock code which I found strange. When at this location, they told us the same thing. My phone was not compatible with Verizon. We explained it just worked with a Verizon sim card and they said they couldn't do anything about the status of my phone. That's what their system says. They offered to port it over regardless, but couldn't guarantee it would work. And they were watching out for me as no one wanted me stuck without a cell phone. One of the reps even spoke to Samsung on the phone cuz the roommate called them pissed that I bought an unlocked and it didn't seem to work on their network. In the end, I was able to port over my number and it works fine. By the time we did this, it was near closing, so I appreciate them finishing our request as I know they just wanted to close up. 5 stars for going above and beyond. I don't know the names of the two reps who helped me out, but thank you for everything you did that day! I really appreciated it! read more

The person who helped me 10 days ago, who did not seem to particularly care about helping me, told me I could get a new iPhone for $360 without having to trade in my current phone because of an offer on my Verizon account. He said he placed an order for the phone I wanted and it would be there in two days. 5 days later I went it to see if it had arrived as no one had contacted me. No phone. 10 days later (today) I called and the person who answered the phone said no order had been placed. Incredibly poor service. read more

Thank you Lorenz for helping me fix my issue with my phone!! He was super helpful and efficient