This is about AT&T as an Internet Provider. Internet went down as a result of a windstorm. Took…read moreAT&T over a week to be available to come and make a repair. They never came. But they charged for that time though I had no Internet service. Not the first time. Previously hand-carried a spent modem to a storefront on Market in San Francisco when they told me to bring it, then they insisted they hadn't received it. Learned one has to get shipping address/label from them and return via Fed-Ex. And had to give up old landline (square phone) because they kept insisting I was calling places I'd never even heard of, at over $500.00 a month. I'm seldom on the phone, ever. No integrity or ethics at all. Totally distrust them.

FRAUD ALERT - BEWARE OF KONNER! This store takes advantage…read moreof monolingual Asian customers. Konner convinced me and my husband to open new phone lines with him at the store. He promised us complimentary AirPods (3rd Gen) as part of the deal. We never asked for this -- it was entirely his offer -- so we trusted him and thought he was being kind. Unfortunately, that trust was misplaced. After we opened the phones, he told us the AirPods were "not available yet" and asked us to come back next week. When we did, he told us again to come back the following week. This continued for two whole months. Finally, he told us to go to another store in Chinatown to pick them up. When we arrived there, the staff said the AirPods were not complimentary at all and tried to charge us for them! We feel completely misled and taken advantage of. Konner's promises were false and deceptive, and this experience was especially disappointing because he clearly took advantage of our trust and limited English. Warning to others: Get everything in writing and do NOT believe any verbal promises from this salesperson. What he says is not what you'll get.

2/28/26 I called this branch to make sure my account is closed cause I transferred to another…read morecompany. She said I do not have to do anything. 3/4/26 I was charged anyway. I called today 3/8/26 and complained and did not receive credit . I asked for a manager and she said no manager here. The name she gave me was Lily and told me to call ext 611 which is Xfinity. Then she said I am not working here anymore after today. She was very rude and got mad. Never ever again going to use Cricket.

I would give 0 stars if I could for the service at the Irving location. In the past a young man…read morehas been very helpful. But the young woman who works there is the most unhelpful person I have ever met in a customer service role. She is extremely rude, condescending, and appears to not want to do her job, which is to help customers. I just read others' reviews, and I am not alone in this opinion. I will not go back to this location ever again, and I am considering switching providers and going back to Verizon.

what an incredible experience with Justin and Robert. Thank you! Great atmosphere, great service!read more

I had the pleasure of buying my Verizon Incredible from Norman at City Cellular. I was able to do…read moreeverything over the phone and had the BEST Customer Service! You can't beat his prices....at least not on the Incredible. I will be buying all future cell phones from him.

I went in today to learn about the phone plans. Martin was extremely knowledgeable, helpful and…read morepolite. Thank you!

Verizon is terrible. The customer service does not follow through , they give wrong I formation,…read moreput you on hold for long periods and dies buttressing ! Them phone service can be very spotty and often dies not work!

i've been coming here for years, they've always been super attentive and quick with repairs. even…read morewhen i've come back for the same issues, they were very understanding. friendly and efficient staff, my n1 place to go when i need a repair!

Five stars for Jimmy!!! He really came through and calmed my nervy irvies and also helped take off…read moremy screen protector. lol. He is also a bike dude they have bikes here btw. Just an all around super nice human being that I definitely recommend to anyone. I appreciate the time he spent with me and he could have charged me to take off the screen protector but he didn't and that was so nice of him. Oh I just remember who Jimmy reminds me of : that skater Tony Hawke! Also the other guy working here named Allen /Eric? told me about a bike coalition group that teaches people how to bike since I don't know how. Looking forward to going soon. In essence:Great store , great people!

Compupod was the only business that replied that they could remove a soldered resistor on my…read moreodometer/speedometer and replace it with one I provided as a replacement. They were able to complete this in half a day and I picked it up next morning. Odometer on my 2001 Toyota Camry was having issues on high temp days that cause the odometer to not display and the speedometer to remain only at zero. It seems to be a common issue with older 1997-2001 Camrys and the solution was to replace with a new resistor (I tried replacing the VSS, transmission solenoids, spark packs/wires/plugs, new alternator and battery) per a video on YouTube. They did a great job with the soldering of the new resistor and I put the odometer/speedometer back together and into the car with no issues. Now to see if this resolves my Camry issues! Big thank you to Andrea for her prompt replies to my questions and Carlos for ensuring that the techs knew what needed to be done!

I've been coming here for about a year to service my PS5 and controllers, and up until recently,…read moreI've had positive experiences. The staff is usually helpful, and turnaround times are pretty quick. However, my last experience was really disappointing. I brought in my DualSense controllers to fix analog stick issues and paid $100 to repair three knobs. Just one week later, I had the exact same issue with one of the supposedly repaired sticks. When I brought it back, I was charged an additional $60 to fix what should have already been resolved. What's most frustrating is that I couldn't get a clear explanation as to why I was being charged again for the same issue. If a repair doesn't hold up after a week, that should fall under some kind of workmanship guarantee--not an additional charge. I want to continue supporting this business because I've had good experiences in the past, but this situation felt unfair and left me questioning the quality and accountability of the repairs.

These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

Sam and Ali helped me get my dad's iPhone 12 Pro battery replaced and my PS5 deep cleaned & Liquid…read moreMetal replaced. They communicated well with me and gave me what I thought were to be fair prices at the start of our interaction. I picked up my PS5 today (Friday) after dropping it off on Tuesday and immediately noticed it's a lot quieter and it just looks so much cleaner. Cool guys, thanks a lot for your help

We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.

I went into the store for a wireless related question, and after that, the rep started selling AT&T…read morefiber internet. Previously, when I called AT&T's 1-800 number, I was told new fiber customers would get a gift card. I brought this up in-store, and also showed them ATT website about that promotion at the time too, and both the rep and her manager assured me they would honor it if I signed up there in-store. The rep even took my number and followed up several times to get me to sign up. I eventually did, after also making it clear that my schedule is very busy and I wouldn't have time to keep coming back or follow through. Sales rep promised everything would be handled on their end. Two months after installation, despite meeting all the qualifications and being assured at sign-up, I never received the promised gift card. Since then, I've had to spend time following up, only to get the runaround with no resolution. It feels like they were very eager to close the sale at the time, but once that was done, communication and follow-through completely fell apart. Overall, it was a disappointing experience, the service was over-promised and under-delivered.