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    Total Wireless

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    AT&T Store - Stay away - not really an ATT store, according to the guys behind the counter.

    AT&T Store

    3.3(16 reviews)
    0.0 miOuter Sunset
    $$$$

    FRAUD ALERT - BEWARE OF KONNER! This store takes advantage…read moreof monolingual Asian customers. Konner convinced me and my husband to open new phone lines with him at the store. He promised us complimentary AirPods (3rd Gen) as part of the deal. We never asked for this -- it was entirely his offer -- so we trusted him and thought he was being kind. Unfortunately, that trust was misplaced. After we opened the phones, he told us the AirPods were "not available yet" and asked us to come back next week. When we did, he told us again to come back the following week. This continued for two whole months. Finally, he told us to go to another store in Chinatown to pick them up. When we arrived there, the staff said the AirPods were not complimentary at all and tried to charge us for them! We feel completely misled and taken advantage of. Konner's promises were false and deceptive, and this experience was especially disappointing because he clearly took advantage of our trust and limited English. Warning to others: Get everything in writing and do NOT believe any verbal promises from this salesperson. What he says is not what you'll get.

    Do not come here! The staff is incompetent. They allow the customers to make the rules which led to…read morea horrible experience. Went in for an upgrade for 2 phones and somehow they mixed up the phones. Not only that they do not know how to activate the phone but it shouldn't take 2 hours to activate/transfer. They forced my mother to come back to return her phone because they refuse to own up to their fuck-up. They also told her to wait 3 months or something before she can upgrade. Now the upgrade is on the wrong phone. Do not come here! Go go Apple or to an actual AT&T store directly--not an "authorized dealer."

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    AT&T Store
    AT&T Store
    AT&T Store

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    Verizon

    Verizon

    3.2(104 reviews)
    1.9 miLaurel Heights
    Available by appointment
    Shipping

    I received 5* customer service from Andrew. Ultimately I…read morewasn't setup for success by a Verizon rep from a different, so he couldn't resolve my issue. Nevertheless, he was very knowledgeable, personable, & efficient right through closing time; definitely deserves a raise or something. Give this man his flowers, Verizon!! (I exclusively review hotels, resorts, etc, so I hope this reaches someone in leadership/management to recognize the effort)

    Before you waste your time here (which believe me, you will waste a lot of it waiting) let me go…read moreahead and let you know that unlike the Verizon website says, (an account manager can pick up an online order with an ID and proof of payment), you will need the account holders PIN number to pick up something you bought online not a password- a PIN number. (It doesn't say this anywhere online it's a fun surprise the associate will tell you at the store). We forgot the pin, so I was unable to pick up a simple online order that I placed and paid for in full online hours beforehand. Even with full access to my Verizon account and my ID etc. Walked in, sat down for 45 minutes, paid twice for parking, left empty handed. It was enough for me to draw the line with Verizon completely. The service has gone completely to the dogs anyways and I barely get service in a lot of areas here in San Francisco. My friends with T Mobile get better coverage, which is super embarrassing for Verizon. I've been a customer here for 15+ years and I have never had such a hard time picking up a phone or getting service. The customer service phone lines are no help either. The associate was nice enough but obviously he couldn't help me without the pin. Be warned.

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    Verizon
    Verizon
    Verizon

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    Total Wireless - mobilephones - Updated May 2026

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