Not the best place…read more My phone back screen was cracked so I came here to get it replaced. It was about $200 to get the screen changed. I got it changed and came back a few days later because I dropped it. I didn't even drop it that hard and the screen still managed to crack. I had to pay again to get it replaced. When I received the phone back, they cracked my camera lens.... I confronted them and they said they didn't do that. Thankfully I took pictures prior to the service and I showed him that it wasn't cracked when I dropped it off. They eventually replaced it for free but didn't even own up to their mistake and got petty. Few months past and the screen cracked even worse. I know I shouldn't be dropping my phone but it happens. At the same time, I shouldn't have to be paying so much money for bad quality. I wouldn't come here again...

Went in with a Ipad that was not charging and the girl assisted me asap and later found out it was…read morethe cable. Very helpful

The person needs to answer and respond to the texts…read more Electronics are precious so learn to maintain and maintenance them. Advice get softcases for laptops/ computers/ and electronics. Always transfer ur data and files onto Micro SD cards tape it down and save the cards in a case. Don't put ur electronics in direct sun lites use flash lites to see the issues. Use a coffee table to avoid spills spilling liquids.

I called for a quote to replace the battery for a mobile phone. Gave me a reasonable price. I had…read moreto provide a deposit before the battery was ordered. It took two days to arrive and I brought my phone in. It took about 30 mins (included time to charge up the battery). They provide a year warranty. I'm happy with their service and thrilled not to have to buy a new phone.

2/28/26 I called this branch to make sure my account is closed cause I transferred to another…read morecompany. She said I do not have to do anything. 3/4/26 I was charged anyway. I called today 3/8/26 and complained and did not receive credit . I asked for a manager and she said no manager here. The name she gave me was Lily and told me to call ext 611 which is Xfinity. Then she said I am not working here anymore after today. She was very rude and got mad. Never ever again going to use Cricket.

I would give 0 stars if I could for the service at the Irving location. In the past a young man…read morehas been very helpful. But the young woman who works there is the most unhelpful person I have ever met in a customer service role. She is extremely rude, condescending, and appears to not want to do her job, which is to help customers. I just read others' reviews, and I am not alone in this opinion. I will not go back to this location ever again, and I am considering switching providers and going back to Verizon.

FRAUD ALERT - BEWARE OF KONNER! This store takes advantage…read moreof monolingual Asian customers. Konner convinced me and my husband to open new phone lines with him at the store. He promised us complimentary AirPods (3rd Gen) as part of the deal. We never asked for this -- it was entirely his offer -- so we trusted him and thought he was being kind. Unfortunately, that trust was misplaced. After we opened the phones, he told us the AirPods were "not available yet" and asked us to come back next week. When we did, he told us again to come back the following week. This continued for two whole months. Finally, he told us to go to another store in Chinatown to pick them up. When we arrived there, the staff said the AirPods were not complimentary at all and tried to charge us for them! We feel completely misled and taken advantage of. Konner's promises were false and deceptive, and this experience was especially disappointing because he clearly took advantage of our trust and limited English. Warning to others: Get everything in writing and do NOT believe any verbal promises from this salesperson. What he says is not what you'll get.

Do not come here! The staff is incompetent. They allow the customers to make the rules which led to…read morea horrible experience. Went in for an upgrade for 2 phones and somehow they mixed up the phones. Not only that they do not know how to activate the phone but it shouldn't take 2 hours to activate/transfer. They forced my mother to come back to return her phone because they refuse to own up to their fuck-up. They also told her to wait 3 months or something before she can upgrade. Now the upgrade is on the wrong phone. Do not come here! Go go Apple or to an actual AT&T store directly--not an "authorized dealer."

I received 5* customer service from Andrew. Ultimately I…read morewasn't setup for success by a Verizon rep from a different, so he couldn't resolve my issue. Nevertheless, he was very knowledgeable, personable, & efficient right through closing time; definitely deserves a raise or something. Give this man his flowers, Verizon!! (I exclusively review hotels, resorts, etc, so I hope this reaches someone in leadership/management to recognize the effort)

Before you waste your time here (which believe me, you will waste a lot of it waiting) let me go…read moreahead and let you know that unlike the Verizon website says, (an account manager can pick up an online order with an ID and proof of payment), you will need the account holders PIN number to pick up something you bought online not a password- a PIN number. (It doesn't say this anywhere online it's a fun surprise the associate will tell you at the store). We forgot the pin, so I was unable to pick up a simple online order that I placed and paid for in full online hours beforehand. Even with full access to my Verizon account and my ID etc. Walked in, sat down for 45 minutes, paid twice for parking, left empty handed. It was enough for me to draw the line with Verizon completely. The service has gone completely to the dogs anyways and I barely get service in a lot of areas here in San Francisco. My friends with T Mobile get better coverage, which is super embarrassing for Verizon. I've been a customer here for 15+ years and I have never had such a hard time picking up a phone or getting service. The customer service phone lines are no help either. The associate was nice enough but obviously he couldn't help me without the pin. Be warned.

I just got my watch battery replaced for $8.00!Great customer service. They also repair phones and…read moreactivate phone for different carriers. Many phone accessories to choose from. Will be back again.

JVD Global has lots of gadget for guys and gals (who have time on their hands)…read more besides hello kitty stuff, there's japanese robots/airplane stuff. lots of other goodies too for the young and old. also tsing tao paper (.60) for those who like to read. up on current events.

Stopped for a screen protector but both employees were busy with customers. We looked for the…read morescreen protector for the phone but didn't find it. Left the store without making a pu

My relative and I went in there to take care of our account and upgrade to the new iPhone 17 we…read morewere fortunate enough to have Emily take care of us. She was a gem, extremely pleasant sweetheart of a person she made everything nice and simple and had a great attitude. It's always a pleasure to deal with someone that knows how to give good customer service without really even trying so shout out to her. She was exceptional.

We've had the pleasure of being a Space Cadets client for several years. Kevin first got our small…read morebusiness off the ground a few years ago and has been instrumental in our growth. We recently had a power surge and blew a modem, and he and his team had us up and running again literally within hours - with very little disruption to our workflow. Moreover, he's always responsive and kind - such a nice person to have in the office, even in trying times! Thank you, Kevin and Space Cadets!

We had an amazing experience with Kevin @ Space Cadets. He helped me set up an outdoor Sonos system…read more(w/Klipsch speakers). Throughout the process, Kevin was very transparent about pricing and the setup challenges in our backyard. He was thorough in explaining how things worked and what options we had about placement. Kevin is very responsive, knowledgable, and efficient in his work. Would highly recommend if you have audio needs

Honest, free diagnostic, genuinely curious about the problem, unbelievably helpful, warm, and…read moreresponsive. My laptop and I both felt well looked after, can't really recommend enough.

Rich saved the day when my hard drive stopped working. He took my specific situation and really…read morecatered his care towards me instead of just giving a high level quote and solution. He was quick with responding and super kind, helpful and knowledgeable throughout the whole process. Can't recommend him enough!

Made my appointment and received really Great service. Go my phones back within the hour,completely…read morefixed! I will definitely come back!

He broke the replacement screen when installing. He then refused to refund the screen cost AND the…read morelabor cost. if you use this service do so at your own risk.