This is about AT&T as an Internet Provider. Internet went down as a result of a windstorm. Took…read moreAT&T over a week to be available to come and make a repair. They never came. But they charged for that time though I had no Internet service. Not the first time. Previously hand-carried a spent modem to a storefront on Market in San Francisco when they told me to bring it, then they insisted they hadn't received it. Learned one has to get shipping address/label from them and return via Fed-Ex. And had to give up old landline (square phone) because they kept insisting I was calling places I'd never even heard of, at over $500.00 a month. I'm seldom on the phone, ever. No integrity or ethics at all. Totally distrust them.

FRAUD ALERT - BEWARE OF KONNER! This store takes advantage…read moreof monolingual Asian customers. Konner convinced me and my husband to open new phone lines with him at the store. He promised us complimentary AirPods (3rd Gen) as part of the deal. We never asked for this -- it was entirely his offer -- so we trusted him and thought he was being kind. Unfortunately, that trust was misplaced. After we opened the phones, he told us the AirPods were "not available yet" and asked us to come back next week. When we did, he told us again to come back the following week. This continued for two whole months. Finally, he told us to go to another store in Chinatown to pick them up. When we arrived there, the staff said the AirPods were not complimentary at all and tried to charge us for them! We feel completely misled and taken advantage of. Konner's promises were false and deceptive, and this experience was especially disappointing because he clearly took advantage of our trust and limited English. Warning to others: Get everything in writing and do NOT believe any verbal promises from this salesperson. What he says is not what you'll get.

2/28/26 I called this branch to make sure my account is closed cause I transferred to another…read morecompany. She said I do not have to do anything. 3/4/26 I was charged anyway. I called today 3/8/26 and complained and did not receive credit . I asked for a manager and she said no manager here. The name she gave me was Lily and told me to call ext 611 which is Xfinity. Then she said I am not working here anymore after today. She was very rude and got mad. Never ever again going to use Cricket.

I would give 0 stars if I could for the service at the Irving location. In the past a young man…read morehas been very helpful. But the young woman who works there is the most unhelpful person I have ever met in a customer service role. She is extremely rude, condescending, and appears to not want to do her job, which is to help customers. I just read others' reviews, and I am not alone in this opinion. I will not go back to this location ever again, and I am considering switching providers and going back to Verizon.

what an incredible experience with Justin and Robert. Thank you! Great atmosphere, great service!read more

I had the pleasure of buying my Verizon Incredible from Norman at City Cellular. I was able to do…read moreeverything over the phone and had the BEST Customer Service! You can't beat his prices....at least not on the Incredible. I will be buying all future cell phones from him.

I received 5* customer service from Andrew. Ultimately I…read morewasn't setup for success by a Verizon rep from a different, so he couldn't resolve my issue. Nevertheless, he was very knowledgeable, personable, & efficient right through closing time; definitely deserves a raise or something. Give this man his flowers, Verizon!! (I exclusively review hotels, resorts, etc, so I hope this reaches someone in leadership/management to recognize the effort)

Before you waste your time here (which believe me, you will waste a lot of it waiting) let me go…read moreahead and let you know that unlike the Verizon website says, (an account manager can pick up an online order with an ID and proof of payment), you will need the account holders PIN number to pick up something you bought online not a password- a PIN number. (It doesn't say this anywhere online it's a fun surprise the associate will tell you at the store). We forgot the pin, so I was unable to pick up a simple online order that I placed and paid for in full online hours beforehand. Even with full access to my Verizon account and my ID etc. Walked in, sat down for 45 minutes, paid twice for parking, left empty handed. It was enough for me to draw the line with Verizon completely. The service has gone completely to the dogs anyways and I barely get service in a lot of areas here in San Francisco. My friends with T Mobile get better coverage, which is super embarrassing for Verizon. I've been a customer here for 15+ years and I have never had such a hard time picking up a phone or getting service. The customer service phone lines are no help either. The associate was nice enough but obviously he couldn't help me without the pin. Be warned.

Five stars for Jimmy!!! He really came through and calmed my nervy irvies and also helped take off…read moremy screen protector. lol. He is also a bike dude they have bikes here btw. Just an all around super nice human being that I definitely recommend to anyone. I appreciate the time he spent with me and he could have charged me to take off the screen protector but he didn't and that was so nice of him. Oh I just remember who Jimmy reminds me of : that skater Tony Hawke! Also the other guy working here named Allen /Eric? told me about a bike coalition group that teaches people how to bike since I don't know how. Looking forward to going soon. In essence:Great store , great people!

Excellent service! This is my new go-to spot for phone repair (I break my phones a lot). The…read morepricing is fair, and the repair time was pretty reasonable.

The gentleman who helped me was the best. I was terribly frustrated because my phone went kaflooey…read moreon me. The screen froze, so I couldn't phone, text, email, or do anything else that's important to me. I spent hours trying to unfreeze the phone. He asked what the problem was, and he fixed it in less than a minute. COMPUPOD is now my go to place before I start pulling my hair out. I'll also make it my go to place when it's time to replace my phone. Thank you so much for your fine service. ,

I've been coming here for about a year to service my PS5 and controllers, and up until recently,…read moreI've had positive experiences. The staff is usually helpful, and turnaround times are pretty quick. However, my last experience was really disappointing. I brought in my DualSense controllers to fix analog stick issues and paid $100 to repair three knobs. Just one week later, I had the exact same issue with one of the supposedly repaired sticks. When I brought it back, I was charged an additional $60 to fix what should have already been resolved. What's most frustrating is that I couldn't get a clear explanation as to why I was being charged again for the same issue. If a repair doesn't hold up after a week, that should fall under some kind of workmanship guarantee--not an additional charge. I want to continue supporting this business because I've had good experiences in the past, but this situation felt unfair and left me questioning the quality and accountability of the repairs.

These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

Amazing employees great work and really fair thank you guys for the help. Come check them outread more

We recently came in as we had the family plan which also had insurance for our phones when one of…read morethe phones was lost. Felix was our Customer Service represwentative when we arrived at 5:30 PM on a Thursday. After reviewing our contract the phone in question Iphone 14 had 9 more payments left and we decided to get a replacement which is a refurbished 14 rather than pay off the remaining 9 installments and then incur the cost of getting the latest 17 phone. The replacemwent phone took a bit longer to receive but when we got it on Monday, we made an appointment to get it set up as we still had questions regarding if we could turn in the replacement and get the newer model 17 at a reduced cost which was not the case. Unlike previous reviews for this location, 5 stars for both appointments and visits and I suspect that many of the negative reviews are during times when AT&T have a promotion in which this store and other stores get really busy with very long wait times.

We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.