Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Trash service and reliability. Terrible sales, billing and customer service. They're thieves and I…read morehope this business goes under.

After requesting more info about the services that they offered, Mike responded back within 10…read moreminutes and was able to check if they serviced our area. Unfortunately they did not and provided more insight around companies that would or wouldn't and even had another recommendation. Even though I didn't get to use their service, based on the communication and help I still want to give them 5 stars!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Thomas is an asset to AT&T! Sunday I found our service on…read morethe ground, 1 call and 45 minutes later Thomas called and said he be there in 30 minutes, right on time! My wife and I found Thomas to be very punctual, professional, and patient. We were very impressed.. It was very thorough and knowledgeable and relayed information to us very clearly. Thank you so much for all of your help and attention to our issues with the Internet. Sincerely Michael and Dianne Tambornini

So I work out of the house and require internet. My daughter is a student and my wife works out of…read morethe home as well. So we decided to up based on ATT recommendations. 1) they showed up 6 hours late 2) set off my fire alarm 3) left and within the hour it stopped working when it was running fine before the "UPGRADE " call 4) that was yesterday now today we were on hold 3 hours then called back to finally get ahold of someone with no real solution other than a wait longer than a week. Finally the CSR asked if I would like to talk to a manager when I waited 10 additional minutes to get hung up on. 5) currently been. On hold .... 6) worst customer service ever we are changing service providers and you should too!!!

I have been an Xfinity customer for a decade. Customer service agents at the Stonestown store in…read moreSan Francisco have always been courteous, explained my options for services, and taken care of my internet and cell phone needs. I highly recommend this store, since there is plenty of parking and the staff members are well trained and do a wonderful job.

Be cautious when signing a contract with Xfinity…read more They rarely perform at the service level you contract at, and getting them to honor contracted upload/download speeds are impossible. They write language into their agreements that basically indemnifies them and you're stuck with whatever speed they have you set up at. But that isn't the only caution here. Another area to be cautious with them includes service reliability. Before we canceled service four months ago, they had failed service in every 24-hour-period on 27 of the last 30 days we had service. Yes, you read that right. 27 of the last 30 days we had with them showed us losing internet connectivity for at least 60 minutes in the 24 hour period. That is NOT reliable service. Lastly, and what prompted me to write this review, I just received an email stating that I owe equipment. Keep in mind that my wife endured A THREE HOUR WAIT just to return the equipment we did have. What stands out to me is that this is the second time this has happened since we cancelled and went with Starlink. I believe they do this as a way of generating revenue from clients who cancel. Most won't take the time to fight it and they can just bill for the cost of the equipment regardless if it had been returned or not. I'm fortunate...I keep receipts and the first time they pulled this I spent two hours on the phone (which I'm certain I will have to do again) to clear it up. So...the bottom line of this review is to inform you to make the best decision for you. Good luck and don't go with Comcast Xfinity.

I'm going to start by saying I'm a fairly picky person. I consider myself fairly hard to please…read more I live in a rural area so there are no services except satellite for TV, and dial up for internet. So after a year of using my 4g phone as a hotspot, with crappy 4g coverage at my house, I was excited to give Unwired a try. Their service is long range WiFi. I have had the service for two years now and have been nothing but impressed with this company. There have only been two service outages due to their equipment, and both times I was emailed multiple times from Unwired, keeping me informed of the situation. They explained what went out, which tower, how long the service would be down, etc. They made me feel like I was important. How often do you get that from Comcast or AT&T? NEVER! YOU have to call and most of the time they treat you like an idiot. Most recently I had a power supply failure on my modem/dish. I emailed Unwired support at 7PM on a Friday night. I totally expected to not hear from them until Monday. Well, guess what? The CEO of the company emailed me back within a half hour and helped me diagnose the problem via email that night! If you are not impressed by now, just wait. I emailed him the next day (Saturday) and asked if there was a local place I could find a power supply. He explained that the power supply was a unique unit and a normal store would not have it. He then volunteered to personally deliver a power supply to my work!! I told him I didn't expect him to do that and I would wait until Monday. If the deal wasn't already sealed at this point, it is now. I will be a customer for life with this company. The service itself is great. It has a very fast upload/download speed. The latency, which was my biggest concern, is VERY fast. I trade futures and a fast latency, or "ping" time is crucial. If you want excellent, small company service, fast internet, and a lower price than the big guys, give these guys a call.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Absolutely top quality service, professionalism, speed and elegant work. Full WiFi in home with…read morelots of concrete where a pinpoint or mesh solution wouldn't work. Cable Shmable hooked me up with top of the line, (commercial grade, consumer simplicity), Ubiquity system that has tremendous coverage AND speed. They came highly recommended not as simply and A/V company, but rather network architects that can do everything low voltage. I'd highly recommend Karim (owner who came out himself for a bid within two days of my request) and Cable Shmable. His team that did the installation are also excellent. 10/10 for any AV, network, WiFi you may need. Top notch. 100%.

Got Ethernet and fiber runs at my place and they were able to do it with minimal visible…read moreinterference and were affordable!

Stopped by T-Mobile while the rest of the family was shopping. My son and I both had cracked screen…read moreprotectors, and thankfully our Protection 360 insurance covers replacements. We were greeted right away and added to the waiting list. It was a Sunday, but the wait was less than five minutes. Peter helped us out and swapped both screen protectors effortlessly. Zero bubbles, super quick, and he was really friendly throughout the whole process. Everyone else in the store was helpful and chill too. We ended up forgetting something on the table, and Peter even called me to let me know. Really appreciated that! Excellent service from start to finish. Definitely recommend this location.

I am writing to commend Peter Ung, a Senior Mobile Expert at your Stonestown Mall location, for his…read moreexceptional service.He recently assisted my monolingual senior friend with upgrading her iPhone 6 and switching carriers, securing a promotional deal that made the new phone virtually free. (Now my friend keeps bugging me on how to use the new features .) Peter patiently managed the setup and data migration. Furthermore, he helped me switch internet providers and configured the router in-store. Peter saved us significant time and money and exemplified outstanding community care. He is a tremendous asset to T-Mobile.

Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Etheric is rock solid internet a true 99.999% uptime, I've been using them for over 8 years now…read more The one time we went down for more than a couple seconds was when the navy was testing equipment during fleet week. They are lower latency than Starlink and much more reliable than Comcast. Could not be more satisfied. If you use them, you won't regret it. They have symmetric bandwidth and a redundant fiber ring around the bay area. Thank you Etheric!

Update: I received a very helpful response from the company. The issue has been resolved and they…read morehave credited my account for the lapse in service. Though I was disappointed with the handling of things at first, I really did apprecate the efforts that followed my review. Thank you to the team for taking care of things.