Thomas is an asset to AT&T! Sunday I found our service on…read morethe ground, 1 call and 45 minutes later Thomas called and said he be there in 30 minutes, right on time! My wife and I found Thomas to be very punctual, professional, and patient. We were very impressed.. It was very thorough and knowledgeable and relayed information to us very clearly. Thank you so much for all of your help and attention to our issues with the Internet. Sincerely Michael and Dianne Tambornini

WORST customer service EVER!!!!!! Do not use them for business. There is no tech support at all…read more Trying to register an account online so we can have access to our statements. We have spent more than 5 hours and were told they cannot help us.

I'll start this review by stating I'm a long time customer & haven't had to call very often over…read morethe many years that I've had the service. Long story short, the cable/power clicked off unexpectedly on my bedroom TV last night. Tech Suppirt was useless in troubleshooting & resolving the problem. A Supervisor returned the call several minutes before closing. What a waste of time all around!!! :( I called this morning (800-531-5000) & was assisted by "Matthew". After trying to resolve the problem & not being successful, he suggested an upgrade of the cable system/boxes/remote at NO charge. I have a customer protection plan that covers service calls. He was helpful in setting up an appointment for later in the week. I asked that they call if there's a cancelation & I could get an earlier appointment. He documented all of the details on the request. I felt reassured that the problem will be resolved. Hopefully, all will go well on the upcoming service appointment & I won't have to call Direct TV for a very long time. :)

I don't usually write reviews like this, but DIRECTV has earned it…read more Hands down the worst company I've dealt with. I've now wasted TWO full days waiting on a technician who never showed up, and no call, no update, nothing. Just complete disregard for my time. On top of that, their customer service is an absolute nightmare. Endless transfers, zero accountability, and no one seems to have any idea what's going on. It's frustrating, exhausting, and honestly unbelievable that a company can operate this way. When you do actually speak to a person, they are condescending and rude! At this point, I wouldn't recommend DirecTV to anyone. Save yourself the time, money, and stress.. go literally anywhere else.

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.

I went into the store for a wireless related question, and after that, the rep started selling AT&T…read morefiber internet. Previously, when I called AT&T's 1-800 number, I was told new fiber customers would get a gift card. I brought this up in-store, and also showed them ATT website about that promotion at the time too, and both the rep and her manager assured me they would honor it if I signed up there in-store. The rep even took my number and followed up several times to get me to sign up. I eventually did, after also making it clear that my schedule is very busy and I wouldn't have time to keep coming back or follow through. Sales rep promised everything would be handled on their end. Two months after installation, despite meeting all the qualifications and being assured at sign-up, I never received the promised gift card. Since then, I've had to spend time following up, only to get the runaround with no resolution. It feels like they were very eager to close the sale at the time, but once that was done, communication and follow-through completely fell apart. Overall, it was a disappointing experience, the service was over-promised and under-delivered.

They are attentive and professional. Remo is incredibly prompt in contacting you to make sure they…read moreunderstand your needs and to ensure everything is done correctly. I've had them install StarLink at 2 separate locations including once with a 2nd specific audiophile connection. Both times were seamless. I also contacted Remo after a storm affected our connection. He got back to me within an hour to troubleshoot the problem. An easy 5 stars. -PM

Outstanding Service!…read more I can't say enough good things about Rhemo. He went far beyond what I expected from an installer. After discovering my Starlink system had been activated under the wrong service plan, he took ownership of the problem instead of simply saying it was a Starlink issue. He documented everything, submitted a detailed support ticket, and continued working through the process until Starlink corrected my account. I trusted Rhemo enough to give him access to my Starlink account and simply told him, "Make it happen." He accepted that responsibility without hesitation--and he delivered. Because of his persistence and professionalism, my internet was up and running correctly within 24 hours. He was knowledgeable, patient, and genuinely cared about making sure I had a working system before considering the job complete. In today's world, it's refreshing to meet someone who takes ownership of a problem and sees it through until it's resolved. Rhemo exemplifies that kind of integrity, professionalism, and commitment to his customers. If you're looking for someone who stands behind his work, takes pride in his craftsmanship, and genuinely looks out for his customers, I highly recommend Rhemo. He doesn't just complete the installation--he owns the outcome. Thank you, Rhemo, for turning a frustrating experience into a positive one!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

Horrible Horrible Horrible service provider - the other reviews on this page say the same but never…read moreEVER use Frontier Internet. We had gotten Frontier Internet/Comms for a primary phoneline that we later discontinued. Even after we cancelled the phone number and told Frontier that we no longer need their service we continued to see charges (upwards of $400) and being charged for a phone number that does NOT EVEN exist. After being with them on the phone for 4 hours all to communicate that we want this line cancelled and to reverse charges that they had charged us WELL after we indicated that we do not need them - we CONTINUED to get charged. Horrific and extremely frustrating experience- convinced this service is a scam. Never ever use them

Frontier is the WORST!!!!!! They had offered a tool to block incoming calls, specifically by the…read morenumber. I have had this service for several years. This week I tried to block a number that keeps calling me at 6:30 a.m. The Frontier system wouldn't work. It said I could only block 10 numbers, but I already had blocked 21. The user manual says I can block 100 and in past years I could definitely block for than 20 because I had up to 40 at one time. I have called in previously when I was unable to add numbers even though I was well below 100 and Frontier fixed the problem, so I could block more numbers. What's interesting is that the first person I talked to, on April 27, 2026 (Ryan) said I could only block 10, than he changed it to 20. I called and talked to another person, Thabo on April 27, 2026 and he said I could block up to 100. He said he would call me back to confirm when it's been fixed. He never called back. The next person on April 28, 2026, Robert, said I could block up to 20. April 29, 2026, Vince, from Frontier called to confirm what the issue was. April 30, 2026, John, called me back andck and left a message that I can only block 20. I had asked him to find out when they changed the plan and why didn't they notify me, but he didn't bother to leave that information even though he said he would. THIS IS THE VERY WORST COMPANY!!!!!! THEIR CUSTOMER SERVICE IS TERRIBLE!!!!!!!