I have been an Xfinity customer for a decade. Customer service agents at the Stonestown store in…read moreSan Francisco have always been courteous, explained my options for services, and taken care of my internet and cell phone needs. I highly recommend this store, since there is plenty of parking and the staff members are well trained and do a wonderful job.

Be cautious when signing a contract with Xfinity…read more They rarely perform at the service level you contract at, and getting them to honor contracted upload/download speeds are impossible. They write language into their agreements that basically indemnifies them and you're stuck with whatever speed they have you set up at. But that isn't the only caution here. Another area to be cautious with them includes service reliability. Before we canceled service four months ago, they had failed service in every 24-hour-period on 27 of the last 30 days we had service. Yes, you read that right. 27 of the last 30 days we had with them showed us losing internet connectivity for at least 60 minutes in the 24 hour period. That is NOT reliable service. Lastly, and what prompted me to write this review, I just received an email stating that I owe equipment. Keep in mind that my wife endured A THREE HOUR WAIT just to return the equipment we did have. What stands out to me is that this is the second time this has happened since we cancelled and went with Starlink. I believe they do this as a way of generating revenue from clients who cancel. Most won't take the time to fight it and they can just bill for the cost of the equipment regardless if it had been returned or not. I'm fortunate...I keep receipts and the first time they pulled this I spent two hours on the phone (which I'm certain I will have to do again) to clear it up. So...the bottom line of this review is to inform you to make the best decision for you. Good luck and don't go with Comcast Xfinity.

Thomas is an asset to AT&T! Sunday I found our service on…read morethe ground, 1 call and 45 minutes later Thomas called and said he be there in 30 minutes, right on time! My wife and I found Thomas to be very punctual, professional, and patient. We were very impressed.. It was very thorough and knowledgeable and relayed information to us very clearly. Thank you so much for all of your help and attention to our issues with the Internet. Sincerely Michael and Dianne Tambornini

Our experience has been incredibly awful from the beginning. It took 3 tries to finally get our…read moreATNT welcome packet because the agents could note my address down correctly. 1st one sent it to the wrong house entirely, the second one forgot the apartment number despite me reminding them it needs to be included. It took 3 phone calls and 2.5 hours total to get this resolved. Then after 3 agents and the technician himself told me I wouldn't need to pay an install fee after such a bad experience, the $99 charge still shows up. Called and wasted another hour only to be told they weren't willing to remove it. The internet is spotty sometimes and will drop completely while we're watching something. If you like fighting AI on the phone to talk to a real person you'll love it here. Customer service is a joke and takes forever.

I'll start this review by stating I'm a long time customer & haven't had to call very often over…read morethe many years that I've had the service. Long story short, the cable/power clicked off unexpectedly on my bedroom TV last night. Tech Suppirt was useless in troubleshooting & resolving the problem. A Supervisor returned the call several minutes before closing. What a waste of time all around!!! :( I called this morning (800-531-5000) & was assisted by "Matthew". After trying to resolve the problem & not being successful, he suggested an upgrade of the cable system/boxes/remote at NO charge. I have a customer protection plan that covers service calls. He was helpful in setting up an appointment for later in the week. I asked that they call if there's a cancelation & I could get an earlier appointment. He documented all of the details on the request. I felt reassured that the problem will be resolved. Hopefully, all will go well on the upcoming service appointment & I won't have to call Direct TV for a very long time. :)

I can't log in to look at my bill. They cannot send me a bill, the only way I can see it is to…read morelog-in. I have spent over 4 days and numerous calls. The digital person Eva answers and we go round and round doing the same thing all over again (for 4 days). Twice I was able to speak to a person. The last time he told me to wait several days to log in so changes can take effect (been there, done that), then he said he had to transfer me back to the digital person because he had done all he could do. (The same thing happened when I spoke to a person before this. He transferred me back to Al which started all over like I was a new caller.) I have been told it's a Directv server issue, that they think I'm a scammer. But the live agents say it's not that, but I still can't log in. I will wait several days and try again. The live agent was very nice which I appreciate. He tried to help me; I don't know yet if he succeeded. Must be more effort to save money by Directv - that you can't speak to a person. The Al digital person needs to be upgraded. An absolute nightmare. I will probably get the Al reply that I see everyone gets. The tv works good, just the online issue so far. I did get the A1 reply.

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

Really impressed with Sonic so far- I've tried Xfinity and Google fiber and each have frustrated me…read moreto no end. I've only just had it installed but so far, Sonic appears to be the most professionally run of them all! Scheduling and sign-up was easy and the pricing was fair. My technician, Shephered Son Soriano was early, professional and explained what he was doing and how to properly troubleshoot the system. If all the Sonic technicians are the same, I think I'll be a great longtime customer.

NAY is the sales person to look for. After one of the associates dismissed my request for help on…read moremy e-mail and voicemail, he sent me to 611 for "tech support". The 611 was useless. NAY reached out after he overheard of my attempts calling 611, came over and quickly sorted out the issues of connecting to my voicemail and e-mail. What an awesome professional and he deserves all of a 5 star rating for customer service!

We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.

Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

After requesting more info about the services that they offered, Mike responded back within 10…read moreminutes and was able to check if they serviced our area. Unfortunately they did not and provided more insight around companies that would or wouldn't and even had another recommendation. Even though I didn't get to use their service, based on the communication and help I still want to give them 5 stars!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Frontier Communications nagged me to get paperless billing…read more OK, they send you an eMail to go fetch your statement. Their residential accout login has been offline for days. I get that it's not intentional, .... but .... still no billing statement . Three stars, ... cuz my Frontier wireline telephone has been functional for years & years.

Horrible Horrible Horrible service provider - the other reviews on this page say the same but never…read moreEVER use Frontier Internet. We had gotten Frontier Internet/Comms for a primary phoneline that we later discontinued. Even after we cancelled the phone number and told Frontier that we no longer need their service we continued to see charges (upwards of $400) and being charged for a phone number that does NOT EVEN exist. After being with them on the phone for 4 hours all to communicate that we want this line cancelled and to reverse charges that they had charged us WELL after we indicated that we do not need them - we CONTINUED to get charged. Horrific and extremely frustrating experience- convinced this service is a scam. Never ever use them

Absolutely top quality service, professionalism, speed and elegant work. Full WiFi in home with…read morelots of concrete where a pinpoint or mesh solution wouldn't work. Cable Shmable hooked me up with top of the line, (commercial grade, consumer simplicity), Ubiquity system that has tremendous coverage AND speed. They came highly recommended not as simply and A/V company, but rather network architects that can do everything low voltage. I'd highly recommend Karim (owner who came out himself for a bid within two days of my request) and Cable Shmable. His team that did the installation are also excellent. 10/10 for any AV, network, WiFi you may need. Top notch. 100%.

I've used Cable Shmable for multiple projects in my house including extra Cat6 runs, fiber HDMI,…read morecustom TV installs including motorized mounts installed on a tile wall above a fireplace, Sonos equipment setup, and a large-enough Ubiquiti camera + UNVR installs. Each one of these projects was done to my complete satisfaction including folks promptly coming back to fix any post-install issues. I highly recommend them because of the quality they bring to each project and the complexity they can handle. In fact, a number of my friends and neighbors have used them based on my recommendation and have also come away impressed. I would highly recommend them for any low-voltage work you have.