I have been an Xfinity customer for a decade. Customer service agents at the Stonestown store in…read moreSan Francisco have always been courteous, explained my options for services, and taken care of my internet and cell phone needs. I highly recommend this store, since there is plenty of parking and the staff members are well trained and do a wonderful job.

Be cautious when signing a contract with Xfinity…read more They rarely perform at the service level you contract at, and getting them to honor contracted upload/download speeds are impossible. They write language into their agreements that basically indemnifies them and you're stuck with whatever speed they have you set up at. But that isn't the only caution here. Another area to be cautious with them includes service reliability. Before we canceled service four months ago, they had failed service in every 24-hour-period on 27 of the last 30 days we had service. Yes, you read that right. 27 of the last 30 days we had with them showed us losing internet connectivity for at least 60 minutes in the 24 hour period. That is NOT reliable service. Lastly, and what prompted me to write this review, I just received an email stating that I owe equipment. Keep in mind that my wife endured A THREE HOUR WAIT just to return the equipment we did have. What stands out to me is that this is the second time this has happened since we cancelled and went with Starlink. I believe they do this as a way of generating revenue from clients who cancel. Most won't take the time to fight it and they can just bill for the cost of the equipment regardless if it had been returned or not. I'm fortunate...I keep receipts and the first time they pulled this I spent two hours on the phone (which I'm certain I will have to do again) to clear it up. So...the bottom line of this review is to inform you to make the best decision for you. Good luck and don't go with Comcast Xfinity.

Thomas is an asset to AT&T! Sunday I found our service on…read morethe ground, 1 call and 45 minutes later Thomas called and said he be there in 30 minutes, right on time! My wife and I found Thomas to be very punctual, professional, and patient. We were very impressed.. It was very thorough and knowledgeable and relayed information to us very clearly. Thank you so much for all of your help and attention to our issues with the Internet. Sincerely Michael and Dianne Tambornini

So I work out of the house and require internet. My daughter is a student and my wife works out of…read morethe home as well. So we decided to up based on ATT recommendations. 1) they showed up 6 hours late 2) set off my fire alarm 3) left and within the hour it stopped working when it was running fine before the "UPGRADE " call 4) that was yesterday now today we were on hold 3 hours then called back to finally get ahold of someone with no real solution other than a wait longer than a week. Finally the CSR asked if I would like to talk to a manager when I waited 10 additional minutes to get hung up on. 5) currently been. On hold .... 6) worst customer service ever we are changing service providers and you should too!!!

I'll start this review by stating I'm a long time customer & haven't had to call very often over…read morethe many years that I've had the service. Long story short, the cable/power clicked off unexpectedly on my bedroom TV last night. Tech Suppirt was useless in troubleshooting & resolving the problem. A Supervisor returned the call several minutes before closing. What a waste of time all around!!! :( I called this morning (800-531-5000) & was assisted by "Matthew". After trying to resolve the problem & not being successful, he suggested an upgrade of the cable system/boxes/remote at NO charge. I have a customer protection plan that covers service calls. He was helpful in setting up an appointment for later in the week. I asked that they call if there's a cancelation & I could get an earlier appointment. He documented all of the details on the request. I felt reassured that the problem will be resolved. Hopefully, all will go well on the upcoming service appointment & I won't have to call Direct TV for a very long time. :)

I don't usually write reviews like this, but DIRECTV has earned it…read more Hands down the worst company I've dealt with. I've now wasted TWO full days waiting on a technician who never showed up, and no call, no update, nothing. Just complete disregard for my time. On top of that, their customer service is an absolute nightmare. Endless transfers, zero accountability, and no one seems to have any idea what's going on. It's frustrating, exhausting, and honestly unbelievable that a company can operate this way. When you do actually speak to a person, they are condescending and rude! At this point, I wouldn't recommend DirecTV to anyone. Save yourself the time, money, and stress.. go literally anywhere else.

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

NAY is the sales person to look for. After one of the associates dismissed my request for help on…read moremy e-mail and voicemail, he sent me to 611 for "tech support". The 611 was useless. NAY reached out after he overheard of my attempts calling 611, came over and quickly sorted out the issues of connecting to my voicemail and e-mail. What an awesome professional and he deserves all of a 5 star rating for customer service!

We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.

Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

After requesting more info about the services that they offered, Mike responded back within 10…read moreminutes and was able to check if they serviced our area. Unfortunately they did not and provided more insight around companies that would or wouldn't and even had another recommendation. Even though I didn't get to use their service, based on the communication and help I still want to give them 5 stars!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Frontier Communications nagged me to get paperless billing…read more OK, they send you an eMail to go fetch your statement. Their residential accout login has been offline for days. I get that it's not intentional, .... but .... still no billing statement . Three stars, ... cuz my Frontier wireline telephone has been functional for years & years.

Horrible Horrible Horrible service provider - the other reviews on this page say the same but never…read moreEVER use Frontier Internet. We had gotten Frontier Internet/Comms for a primary phoneline that we later discontinued. Even after we cancelled the phone number and told Frontier that we no longer need their service we continued to see charges (upwards of $400) and being charged for a phone number that does NOT EVEN exist. After being with them on the phone for 4 hours all to communicate that we want this line cancelled and to reverse charges that they had charged us WELL after we indicated that we do not need them - we CONTINUED to get charged. Horrific and extremely frustrating experience- convinced this service is a scam. Never ever use them

Absolutely top quality service, professionalism, speed and elegant work. Full WiFi in home with…read morelots of concrete where a pinpoint or mesh solution wouldn't work. Cable Shmable hooked me up with top of the line, (commercial grade, consumer simplicity), Ubiquity system that has tremendous coverage AND speed. They came highly recommended not as simply and A/V company, but rather network architects that can do everything low voltage. I'd highly recommend Karim (owner who came out himself for a bid within two days of my request) and Cable Shmable. His team that did the installation are also excellent. 10/10 for any AV, network, WiFi you may need. Top notch. 100%.

Got Ethernet and fiber runs at my place and they were able to do it with minimal visible…read moreinterference and were affordable!