NAY is the sales person to look for. After one of the associates dismissed my request for help on…read moremy e-mail and voicemail, he sent me to 611 for "tech support". The 611 was useless. NAY reached out after he overheard of my attempts calling 611, came over and quickly sorted out the issues of connecting to my voicemail and e-mail. What an awesome professional and he deserves all of a 5 star rating for customer service!

We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.

I have been an Xfinity customer for a decade. Customer service agents at the Stonestown store in…read moreSan Francisco have always been courteous, explained my options for services, and taken care of my internet and cell phone needs. I highly recommend this store, since there is plenty of parking and the staff members are well trained and do a wonderful job.

Be cautious when signing a contract with Xfinity…read more They rarely perform at the service level you contract at, and getting them to honor contracted upload/download speeds are impossible. They write language into their agreements that basically indemnifies them and you're stuck with whatever speed they have you set up at. But that isn't the only caution here. Another area to be cautious with them includes service reliability. Before we canceled service four months ago, they had failed service in every 24-hour-period on 27 of the last 30 days we had service. Yes, you read that right. 27 of the last 30 days we had with them showed us losing internet connectivity for at least 60 minutes in the 24 hour period. That is NOT reliable service. Lastly, and what prompted me to write this review, I just received an email stating that I owe equipment. Keep in mind that my wife endured A THREE HOUR WAIT just to return the equipment we did have. What stands out to me is that this is the second time this has happened since we cancelled and went with Starlink. I believe they do this as a way of generating revenue from clients who cancel. Most won't take the time to fight it and they can just bill for the cost of the equipment regardless if it had been returned or not. I'm fortunate...I keep receipts and the first time they pulled this I spent two hours on the phone (which I'm certain I will have to do again) to clear it up. So...the bottom line of this review is to inform you to make the best decision for you. Good luck and don't go with Comcast Xfinity.

Kieren took care of my problem with Siri, I hadn't been able to use the "Hey Siri" for about two…read moreweeks now and was really stressed out about it since I usually use my AirPods 75% of my time at work and "Hey Siri" is important to my daily functions. He reset the option and helped me reprogram it. He also took care of my phone case since it was bubbling up he took care of getting it swapped out. Definitely grateful for this guy. Thank you Kieren.

Teach your employees about customer service…read more I was standing at the phone section waiting to be assisted for 10 minutes. Five minutes in a guy approached me and said someone would be by to help. I watched him and two other employees standing around jerking each other off for five more minutes. Completely disgusted. Review your camera cameras on who was supposed to be demonstrating phones on July 20 from 7:25 to 7:35 completely worthless staff.

I took my Dad to Gadget World to look for a new phone case for his old iPhone XR, and also to ask…read moreabout the cost of replacing what we thought was a cracked screen on his phone. After very patiently helping my 94-year old Dad select a new phone case, Az checked out the phone, and we were very relieved to learn that it was only the glass screen protector that was cracked. Az replaced the cracked screen protector with a new tempered glass one, and put on the new phone case. My Dad was very happy because his phone looked brand new again! The price for everything was incredibly cheap - compared to others, and especially the Apple Store! - and Az even gave my Dad a discount because it was an older phone. Truly the best experience ever, and it only took 20 minutes! Az, you deserve more than 5 stars!!!

Not the best place…read more My phone back screen was cracked so I came here to get it replaced. It was about $200 to get the screen changed. I got it changed and came back a few days later because I dropped it. I didn't even drop it that hard and the screen still managed to crack. I had to pay again to get it replaced. When I received the phone back, they cracked my camera lens.... I confronted them and they said they didn't do that. Thankfully I took pictures prior to the service and I showed him that it wasn't cracked when I dropped it off. They eventually replaced it for free but didn't even own up to their mistake and got petty. Few months past and the screen cracked even worse. I know I shouldn't be dropping my phone but it happens. At the same time, I shouldn't have to be paying so much money for bad quality. I wouldn't come here again...

I have been a Verizon customer for a long time. I have never actually written a Yelp review -- for…read moreVerizon or any business -- before today. I felt compelled to share my experience because the service at this specific Verizon store is unmatched. I went in without an appointment and with a highly complex technical issue that several other people and businesses had failed to resolve. Everleigh, the technician/staff person who helped me, was outstanding--serious, thorough, and highly attentive. Everleigh patiently worked through the problem until finding the solution. It is rare to see this level of dedication and expertise in a business that is highly focused on sales. If you want a team that is experienced and works hard, this is the location to visit.

Tl;dr - Weirdly bad service. Sketchy. Don't go…read more Walked in today thinking about upgrading to a S26 or S26+ phone. Store was empty except for the 2 guys working there. One of them greeted me, and I went over to look at the phones. There was an S26+, and some older S25 model but the S26 display space was empty. The guy points to the S25 and says, "it's similar, and similar size". Me: "OK, but do you have the S26 to show?" Sales guy: "We have them in boxes in the back". Me: "Got it, but I want to look at the phone to see if it's what I might want and compare to the S26+" Sales guy: "We can't take them out of the box". Me: "So I'd have to buy a phone without seeing it or trying it?" Sales guy: "When you buy it we can take it out of the box." Me: "Have a nice day" .... and out the door I went. Weird and sketchy. Verizon stores can be tough to deal with, but this was more over the line than usual.

The person needs to answer and respond to the texts…read more Electronics are precious so learn to maintain and maintenance them. Advice get softcases for laptops/ computers/ and electronics. Always transfer ur data and files onto Micro SD cards tape it down and save the cards in a case. Don't put ur electronics in direct sun lites use flash lites to see the issues. Use a coffee table to avoid spills spilling liquids.

A sincere thank you to Evan at Mobile Fix for his outstanding service in repairing my laptop's fan…read more He showed me the issue and clearly explained and demonstrated it to me. He ordered the fan, which arrived within seven days, and was able to fix the problem within a couple of hours while also assisting walk-ins. During the wait for the fan to come, I was able to take my laptop home to use if needed, although Evan advised that I limit usage to no more than 30 minutes at a time to prevent overheating and use it only for essential tasks. Additionally, Evan is a conscientious person. I left a gift that I received from my nephew at his store. While Evan was away for the weekend, he coordinated with his mom and me to ensure I could pick it back up. Lastly, the recommendation for Mobile Fix came from a Costco Warranty Support person who, based on his review of about 10 businesses on Yelp, ranked Mobile Fix highest for three reasons: 1. Business longevity, 2. Hundreds (not fewer than that) of reviews (positive), and 3. The absence of paying for positive reviews in exchange for a discount.

Stopped by T-Mobile while the rest of the family was shopping. My son and I both had cracked screen…read moreprotectors, and thankfully our Protection 360 insurance covers replacements. We were greeted right away and added to the waiting list. It was a Sunday, but the wait was less than five minutes. Peter helped us out and swapped both screen protectors effortlessly. Zero bubbles, super quick, and he was really friendly throughout the whole process. Everyone else in the store was helpful and chill too. We ended up forgetting something on the table, and Peter even called me to let me know. Really appreciated that! Excellent service from start to finish. Definitely recommend this location.

I am writing to commend Peter Ung, a Senior Mobile Expert at your Stonestown Mall location, for his…read moreexceptional service.He recently assisted my monolingual senior friend with upgrading her iPhone 6 and switching carriers, securing a promotional deal that made the new phone virtually free. (Now my friend keeps bugging me on how to use the new features .) Peter patiently managed the setup and data migration. Furthermore, he helped me switch internet providers and configured the router in-store. Peter saved us significant time and money and exemplified outstanding community care. He is a tremendous asset to T-Mobile.

What a saver during pendamic!…read more I accidently inserted sim card into my iPhone 10 when my new iPhone 12 promax arrived when I exchanged the sim cards between 3 phones. Since all Apple stores are closed in SF now, the Apple technical support suggested going to a repaire store. After research on Yelp and talked to all the owners, Easyfinder is the closest store knows how to do it. And Easyfinder is also closest store near my house. Eddie was very helpful, he solved the problem after 30 minutes working. The phone is back to normal again. Now everything is back to normal. I will ask Eddie (or Easyfinder) from now on whenever I had probelm with my iPhones. Thanks

My boyfriend's phone port was clogged so he went to see Eddie to get it cleaned. Eddie charged him…read more$25 to get it done. My port needed cleaning (I didn't know how much my boyfriend was charged and he highly recommended Eddie so I was sure he was giving me the same price) so I went to see Eddie today. I needed my I phone port cleaned and my Mac port cleaned. He quoted $40 each. Did a great job. I was happy until I got home and told my boyfriend how much Eddie charged me. I feel cheated and will never give my business to Eddie and if you decide to, make sure he's quoting you an honest price. Actually, just take your business somewhere else. Eddie is a cheat!

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.