If friendly and efficient staff is what you need for your printing projects, this FedEx store is…read moregreat. Was doing a wedding project from signage to menus to name placeholders and folks here were great. It helped to send the project digitally ahead of time to just pick up. Used the paper slicer here which was well-maintained/sharp. All said, was done fairly quickly and the results turned out great - best maidsman duties check.

I've been to this location twice and Lexi has helped me each time. Great attitude, professional,…read moreand understanding. Thank you!

BEST UPS LOCATION IN THE CITY! I came as a walk-in to have some fingerprints scanned and was…read moregreeted by vibrant music and the most cheerful, friendly, and helpful employee, Rick! Rick was certainly the pulse of the store and went above and beyond to help me through the process. I highly recommend this location! Thank you Rick!

July 30, 2026 This…read moreconcerns UPS Store #0051, 1819 Polk St., San Francisco 94109. I went there today to mail a simple large manila mailing envelope. They quoted the "ridiculous" price of $17. I told them that, left and walked to USPS who charged me $2.85 for my large envelope, First-Class mail, 4.1 oz. UPS: You need to get your people better trained and not try ripping off people with prices like this. Your management needs to investigate this. Randall Williams

When I have a package re-routed from UPS, the closest store is this one. This is probably the…read morenicest one in the area! There is rarely a line. The staff are quick & offer good service. It is a spacious store. The staff keep the space tidy too! Good job ! I haven't needed to ship any packages yet but it seems to be a good value to use UPS for deliveries.

Every time I need to reroute a package to a UPS Access Point, this is the location I choose. It's…read moreeasy to get to, the customer service is consistently great, and there are rarely long lines. The staff here are always friendly, efficient, and quick with every transaction. If you're trying to find parking, it might be difficult, but not impossible. I also really trust them with outgoing shipments because they handle everything carefully and professionally. Overall, a super reliable spot that makes the whole shipping process stress-free.

Tired of waiting in long lines at UPS stores? This location is ideal for quick and easy service…read more I've never encountered a line here, and the service is always fast. Here's how to get to this location: Enter through Fairmont on Mason st., and take the elevator to floor T. OR Use the Fairmont entrance next door to the Tonga/LiveFitGym entrance on California St. It's become my favorite UPS spot!

Dusty old office. Caused long wait doing slow notary work. When it was my turn to ship something,…read morehe filled out the label info but didn't have change for a $100 bill to provide cash back. Failed to ship something that is the purpose of coming to UPS. Asked for a credit card but I was doing it for someone else.

They are some of the nicest people and most knowledgeable people do you feel about work and…read moreaffordable prices sure you're happy I can't say enough about them and theirs service? Always on time and reasonable pricing unbelievable in San Francisco Respectfully yours always

Wonderful pricing, excellent services, great work, outstanding accuracy:) Jim Sullivan, M.A…read more Optic Nerve Direct Research:)

I first came here with my friend who used to live at 100 Van Ness, and let me just say this is one…read moreof the most convenient UPS stores for both the location (right off the Market St Muni) and services. It's become my default for Amazon returns because of the self-serve kiosk stocked with return sleeves and a label machine. It does not get any simpler or straightforward than here. I'm sure I'll be back again soon.

Incredibly unethical business practices and ridiculous to rip off consumers in this way. I had a…read morepackage delivered here from a merchant free of cost and when I come informed that I have to pay $10 for them to release the package. This is a store policy and apparently an email is sent out. I have nothing and was forced to pay a fee to get my package. The issue here is NOT the fee. It's the disclosure around it or complete lack of that infuriates me as a consumer. I have a feeling this store intentionally does this without notifying the merchant or the consumer. This is a direct violation of SB478 in California. Update - I called another UPS store in town and this fee that this location charges is up to the store franchisee and their own policy. I just want to make sure others are aware of my experience. This store is definitely violating both SB478 and making revenue by deceiving consumers in this way. This isn't a normal practice across UPS stores.

I had 2 Amazon returns. One a drop off done here at the store. Efficient friendly service with…read morealmost an immediate confirmation from Amazon. The second return was for a 50 inch TV. We didnt relish carrying this big box 8 blocks so we opted for UPS next day pick up. I wish we had walked it to the store. I expected UPS to give me a very general time period, like 8 to 2 or something. Nope. Just "next day" which turned out to be early evening thus holding us hostage all day. My advice, use THIS store for Amazon returns, near Japantown if you can transport your package there. I wish I had.

There is nothing like a dependable UPS store to get your shipping and other service needs done…read more To be honest with you, most UPS stores I have used are pretty decent. This one is near where I live, so I drop in for various services above and beyond shipping. I've done a couple of live scans there, and they do an efficient job. Decent turnaround in and out. Also, I've used their notary service. Again, a decent turnaround time. But, you should call ahead since the notary doesn't work there during the entire day.

Update: I went to the post office and spoke with a rep and they located one of the two packages…read morethat was for me. I spent over an hr but the rep assisting me could not locate the package. At 7pm- I receive a call from the rep that they located the package and I could go and pick it up. By this time I was already exhausted and home. Next day- Gloria from this office calls me and shares she will have the medication delivered. So I was happy. However the tone of voice could be better and there was no empathy. Rating updated because I got my package.

I'm currently dealing with mail delivery issues and went to this location to get it sorted. I…read morearrived and waited in line for 50 minutes. When I finally got to the counter, the clerk told me that ONLY the supervisor can access the system to check for a change-of-address/validation letter. Here's the kicker: the supervisor went to lunch at 12:00 PM. I was there at 5:10 PM. That's over 5 hours later, and apparently, the supervisor never bothered to come back to work. No one else was authorized to help me. So my 50-minute wait was a complete waste of time. I understand people need breaks, but abandoning your post for an entire afternoon is inexcusable. If only one person in the entire building has system access, that person needs to be available during business hours. This is a federal service, not a food truck. Complete mismanagement and a total disrespect for customers' time. And this isn't even my first nightmare with this branch. A few years ago, I mailed a check through USPS from the drop box right outside this exact location, and it was stolen. When I went inside to speak with someone, they flat-out told me they can't stop thieves from raiding their mailboxes--even the ones sitting right outside their own office. So they knowingly leave unsecured collection boxes out front, admit they're powerless to protect your mail, and then make you wait nearly an hour just to be told the one person who can help took a five-hour lunch. The entire USPS system is fully compromised.

Wow, I forgot service like this still existed! I needed some MiniDV tapes transferred to a digital…read morefile on short notice. The store had some other priority orders, but said they'd do their best. They did and then some! I think they must have stayed late just for me because the files were uploaded to the cloud by the next morning. And for an amazingly low price. Plus, they have a lovable store dog. It doesn't get better than this. Highly recommended.

I have worked with Praz at City Copy over the years, making flyers and more recently a calendar…read more His attention to detail impresses me and he's easy to work with. I imagine this place is a bit more expensive than say Kinkos but what I get in assistance and service makes it worth it.

We went with Copymat because of their convenient location in the FiDi near where our event was. Ge…read morewas super helpful and able to accommodate our ask for a step and repeat within a few days which turned out great! He was responsive, answered all our questions and even helped us on the day of our event. The reliability and quality of service was amazing! Would definitely go to them for our signage needs in the future and recommend to other businesses looking for a great print spot.

We had a last minute order for Step and repeat, and Copymat was fast and professional. They had a…read morequick turnaround and quality was splendid. Extremely helpful (they also offer delivery and set up if needed)