Dusty old office. Caused long wait doing slow notary work. When it was my turn to ship something, he filled out the label info but didn't have change for a $100 bill to provide cash back. Failed to ship something that is the purpose of coming to UPS. Asked for a credit card but I was doing it for someone else. read more

Tired of waiting in long lines at UPS stores? This location is ideal for quick and easy service. I've never encountered a line here, and the service is always fast. Here's how to get to this location: Enter through Fairmont on Mason st., and take the elevator to floor T. OR Use the Fairmont entrance next door to the Tonga/LiveFitGym entrance on California St. It's become my favorite UPS spot! read more

The UPS Store - Shipping Centers Near Me - San Francisco, California

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I dropped off my return at this UPS location, but Best Buy initially reported it as not received. Jay promptly followed up and provided verification leading to a refund and an apology from Best Buy within three days after they confirmed that they had actually received the items but had not been properly logged in yet. No one has ever go above and beyond like these guys. read more

Although it was a little confusing to find, I am happy I did. I was greeted by Jay. He was warm, friendly, efficient, and polite. Whenever I am working in the area I will be sure to use this UPS store. Highly recommended! read more

The best UPS Store in the city! I come here at least a few times a month to ship packages for my clients and to do my Amazon returns. Jay is always so polite and professional. He always packs my fragile items really well, and let me tell you--you get what you pay for! Whoever trains these guys knows what they're doing! i always feels like im visiting my friends whenever i come to this store. You guys are the best! read more

I've been here many times and it's great. Friendly staff and have helped with pricing and odd box shipments. The only issue is that the location. Note: the easiest way to enter the store is actually off California street. read more

Super fast and attentive to my notary needs. The energy was high, light, and locals and staff appeared to know each other by name

This is probably my first time writing a review for a UPS store, but this one deserves recognition. The people who I've met working here are so incredibly considerate, patient, and efficient all at the same time. I've had wonderful support for package returns! read more

Rain or shine, Daniel and the staff here at this Mason St. store, in the Fairmont Hotel, have always greeted me with a very nice smile, and provided me with the most prompt, excellent Customer service. Impressive. read more

James, you rock! I appreciate your bright smile and professionalism embued with warmth, patience, and kindness. Thanks for going the extra mile and locating my packages. read more

My attorney told me to use this UPS location to get two documents notarized. I went on line to make my appointment and received a confirmation. On Sunday, I received another confirmation. I called on Monday 3 different times before my 2pm appointment and no one answered the phone. I walked up Mason Street and went to the office on the lower level of the hotel. When I walked in and told the customer service I have an appointment for notary service. He said we don't have your appointment. I showed him my confirmation and said I even called 3 times before I made my way to your location. I am trying to understand this...make appointment get confirmation get second confirmation ...the store does not have my confirmation ‍‍‍ all I got was I don't have my notary items here at the store and we didn't get anything on our system. UPS your system is not working ‍‍‍ read more

A hidden gem under the Fairmont hotel! two guys that works there were very friendly and informative! Great place for quick shipping and amazon returns. Oh and I advise to give them a call first before going in for Notary services because their notary are not always at this location. read more

When I walked in at the UPS store, Daniel, who was restocking on boxes, greeted me kindly and helped me get a quote for a package I wanted to ship overseas. He was very professional and explained shipping options and estimate of delivery. After  I decided to move forward with the shipping, we exchanged a small conversation on how tiring it is walking up on California Street. I was very satisfied with his customer service and the peaceful music playing in the background! read more

My go-to UPS store. Did a lot of printing from this store and the person who assisted me, Daniel, did such a great job. Very friendly, willing to help and had a great attitude despite the store being busy. Definitely the best customer service! read more

There are two ways to access this store: 1) Via the street entrance on California St, located next door to Tonga. 2) Via the elevator within the Fairmont Hotel. It is located on the "T" floor (two 2 levels down from the ground floor via their elevator.) Fantastic, friendly staff. Conveniently opened on Sundays until 3 PM. read more

At UPS store #6109, I got 5 star service. The clerk made me feel welcome and helped me solve my issue.

just moved into the neighborhood and i was surprised to find this little hidden gem! was there on Friday evening at 5:10 and the clerk was counting the register. Jay was kind enough to open the gate to let me in and helped me with my shipping needs. it was quick and easy. i cant believe how polite and courteous he was even when it was during his closing time. this location will always be my go to from now on and i promise next time i will go during your normal operating business hours. read more

was there on Friday, workers there are awesome and quick! had a pleasant experience there.

Probably one of the best UPS stores I have been to. Not crowded, the guy who works there is really helpful if you have any questions. I have had no issues during any of my visits. I'd totally recommend this place! read more

Don't bother making this location your UPS access point. I came to pick up my package during their regularly scheduled business hours on a Saturday only to find them closed. I called on Monday to inquire about their hours and let them know I had stopped by, and the man who answered wasn't sure why they had been closed on Saturday but told me I could come by any time during the week to pick up my package. I specifically noted that I was worried the package would be returned to sender but was told not to worry, that they would hold it for me and that it *would not* be returned. Today (Thursday) I went to pick it up only to find they had indeed returned it to sender. I am absolutely furious. To add insult to injury, I had a separate package to pick up that had been delivered to the access point TWO DAYS prior and they told me they didn't have it, that the hotel in which this access point sits still needed to sort through their mail and deliver the package to the UPS store. This is a common occurrence despite the fact that customers receive UPS email notifications that explicitly say that the package is ready for pickup. In this instance, I received that notification on Tuesday and the package was still not there in the late afternoon on Thursday. I guess you're just magically supposed to know when your package is truly ready to be picked up. The whole encounter was absurd and has left me hopping mad. I immediately called UPS and filed a complaint against this store and requested that my packages be rerouted elsewhere from now on. Inefficient, dishonest, unreliable service. Good riddance. read more

Printed a blurry label which caused 1.5 hours in additional work, had to go to fedex after the label being rejected at usps and then go back to usps. Poor customer service and lack of professionalism. read more

Huge help on my recent move, would highly recommend. Very professional and courteous. Saul was a lifesaver read more

Make sure to ask the guy at the counter if they take cash cause you may wait in line forever and then he'll tell you....

Oh my God, service is painful. I think the guy working needs an admin or something to come in and do all the copy/print jobs. It took, no joke, nearly 30 minutes to make 18 copies of a newspaper article. He stood, he thought, he folded the paper, he did test prints, he thought some more, refolded the paper some more. . . . oh it was agonizing. I wanted to just leave him out of the equation entirely and do it myself. He was nice, and I didn't want to be mean because I thought maybe he wasn't functioning at full capacity given how monumental this task seemed for him, so I'll chalk it up to that, but if I can never ever have to print anything here again that would be great. read more

As others have mentioned, it's generally less crowded than some of the other Union Square locations so your chances of waiting long are reduced. Staff are reasonably friendly IF they're not playing games or checking Facebook etc... As others have noted, their rates & business practices are a total rip off, their business model is clearly predicated on the "I don't care as my company is paying for it " business traveller oblivious to usual rates. So, unless you've done everything at home including pre-paying all charges OR you're a business traveller, it's an avoidance - worthy ripoff read more

Convenient, friendly and one of the few shipping locations open on Sunday. If you have to drop your package off on a Sunday before you head out of town, this place is a life saver. It is located in the basement of the Fairmont Hotel next to the Tonga Room. read more

I needed a few 11x17 color prints. Service was fast and friendly. The prints looked great. I was happy they were open on Saturday and Sunday. read more

The absolute worst experience and service. I sent a PDF (4 color pages to be printed 11x17). All you have to do is press print and this is done. Sent the file Sunday at 10PM . Store opened at 7:30 and I received confirmation the files was received. called at 10am and they had no idea about my order. Attendant said he would print and deliver by 10:30. I paid $12 for delivery. I called at 11:15 and no idea where my file was and no ability to deliver- after saying they would. I have no idea what this place is smoking. read more

Had a document to edit/cut/paste & print--Sikharin was the BEST!! No problem & not excessively $$$

I think I'm elated finding this near my home and open with great hours and no line on a beautiful Saturday afternoon. The beautiful location is a breath of fresh air next to the more hectic mail stores I usually frequent. Great service too! read more

Just moved into the neighborhood and this UPS store is super convenient. It has all the necessary services to mail a package and the staff is incredibly friendly and helpful. Will definitely be making this my defacto mailing shop -- just need to plan ahead to account for the hill up to the Fairmont. read more

Very fast and helpful. The clerk helped me seal my box and make sure everything was packed properly. Would definitely recommend. It's located on the bottom of the Fairmont hotel, go through the Tonga room / gym entrance and itll be on your left side. read more

They charged almost $103 for a small package (less than 1/2 lb and envelope size) for next day air then didn't deliver it. They did nothing to assist in locating the package, refunding the money or otherwise assisting to resolve the situation. I wish I could give negative stars. UPS and this location have lost this customer permanently. read more

So i went back to ship some stuff. Just a envelope overnight to LA. The guy charge me 50 buck. Really...I told him online is cheaper. And ask him is the online price quote the different from this ups store. he told me maybe i got the measurement or weight. wrong.... I ask him for the measure went over the the business center(p.s business center is expensive the minimum charge for a piece of paper is five fucking dollar!!!) type in the measure came back with a of total 9 buck. REALLY!!!! this UPS is a scam. DONT GO HERE. Boxes are 7 buck when you can go to staple or fedex for 2 buck!!! and they do have these surcharge and hidden FEE. they even try to charge me for an express envelope when it is free. read more

I can't say enough good things about this UPS store, located in the Fairmont Hotel with the entrance on California street. They have always been incredibly polite and helpful with my packages and mailing needs. For example, once I had to ship several boxes back to a seller as a return. The clerk here realized that I could use a smaller box and ship for less money. He helped me open and cut down my box size to better fit the contents. I paid for the mailing tape, but of course it always comes in handy later. But today, I have to tell you about the "Above and Beyond" customer service they provided. With only 5 minutes to closing, I had to run a package over to get it delivered--the day after Christmas. I phoned ahead, and ran all the way up Powell Hill and California to get there...the clerk waited for me. Now *that* makes me a Raving Fan of this location and these folks who run this "little store whose attitude is Can Do and Will Do!" read more

I once wrote a bad review for this place giving it 3 stars and "vowing" to myself I wouldn't continue going here. ..well its location is so dang convenient and I've been back two maybe three times since and I'm happy to report is always been a much better experience! read more

I was in town last week for a convention and I needed to make some last minute changes to my presentation. Alfred was a LIFE SAVER. He helped me make color copies and would not charge me until the job was done perfectly. Without his help, I couldn't have finished my project in time. I highly recommend using this store for all of your business needs. read more