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    Xfinity Store By Comcast

    2.6 (43 reviews)
    Closed 10:00 am - 7:00 pm

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    10 months ago

    A remarkably shitty corporation. Not a lick of service. Yet, expensive. Just try and contact a human. Try to schedule a tech. impossible.

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    1 year ago

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    2 years ago

    Fast return process at the Stonestown Galleria location. I would go back there again.

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    3 years ago

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    Review Highlights - Xfinity Store By Comcast

    We were very lucky -- our customer service person was Thera.

    Mentioned in 3 reviews

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    AT&T Store - When store AC broke....really warm in here even with fan on!

    AT&T Store

    (257 reviews)

    $$$

    Stonestown

    We recently came in as we had the family plan which also had insurance for our phones when one of…read morethe phones was lost. Felix was our Customer Service represwentative when we arrived at 5:30 PM on a Thursday. After reviewing our contract the phone in question Iphone 14 had 9 more payments left and we decided to get a replacement which is a refurbished 14 rather than pay off the remaining 9 installments and then incur the cost of getting the latest 17 phone. The replacemwent phone took a bit longer to receive but when we got it on Monday, we made an appointment to get it set up as we still had questions regarding if we could turn in the replacement and get the newer model 17 at a reduced cost which was not the case. Unlike previous reviews for this location, 5 stars for both appointments and visits and I suspect that many of the negative reviews are during times when AT&T have a promotion in which this store and other stores get really busy with very long wait times.

    We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.

    AT&T Internet - Is Fiber waterproof?

    AT&T Internet

    (1.7k reviews)

    SoMa

    I switched from Spectrum, because they are trying to sneak in higher fees without the customer…read morenoticing. AT&T ... fast internet for a good price. That's about it .. the customer service is horrible. The techs need to learn how to install properly. They tried to get me to switch my phone service, but like the other services they offer, it's only half-assed, they don't fully do everything, they only do just enough. I'd rather pay more with someone else, than be stuck with their phone service too ... because whenever you'll need help, there's not a REAL PERSON to be found! Only this a.i. that never understands the human element!! My recent internet problem ... they kept apologizing, but that's ridiculous .. it doesn't ever help anything! They needed to get my service back asap. Stop apologizing! Techs finally came out and didn't fully do the install .. only parts, so it'll probably go out again. The only thing this company was good at were their welcome gifts ... better than most , they gave 2 good gifts within the first month ... but everything else ..

    The service repair tech, Jay-Jay in the San Francisco Bay Area is DISHONEST and did NOT do his…read morejob!! We had a repair ticket open up for our house land line phone to be serviced because of no dial tone and one ring tone, we purposely cancelled ALL our appointments so someone was home for his visit because the house is equipped with an alarm, but he did NOT show up for the promised time. All our follow-up actions failed after numerous attempts trying to find out when he would show to make up for his "no-show". We finally got his report from the service department saying he had written down that he could not get to the phone box at our house as "a legitimate excuse", NOT TRUE at all because we WERE at our house all day that day!! We are leaving AT&T because of Jay-Jay and HE does need to be retrained fully to do his job ethically!!

    Xfinity Store By Comcast - televisionserviceproviders - Updated May 2026

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