I have been an Xfinity customer for a decade. Customer service agents at the Stonestown store in San Francisco have always been courteous, explained my options for services, and taken care of my internet and cell phone needs. I highly recommend this store, since there is plenty of parking and the staff members are well trained and do a wonderful job. read more

I was having issues with my Comcast email not syncing and not being able to view my email folders. Not having much hope but decided to stop in the store. Giovani was patient and did everything to troubleshoot. I ended up deleting and reinstalling my email and it worked! I couldn't believe my eyes and was about ready to stop using Comcast email and switch to another mail service. read more

Xfinity Store By Comcast - Television Service Providers Near Me - San Francisco, California

Came in needing to upgrade my account and Pablo made the whole process really easy. He walked us through all of our options, broke down the pros and cons of each, and helped us land on the right decision-- faster service that actually fits our needs. No pressure, just genuinely helpful. Thanks Pablo! read more

Antonio and his manager with shoulder length curly hair are dishonest. Promised $500 when to trade in my iPhone 12 and switch over from my existing phone service, made the mistake of trusting them and didn't look over the contract. Later realized that the contract only said a credit of $290. I brought this up and he said he'll put "a ticket" in for $200 credit. Few days later I called in about the credit and they said the $200 ticket credit doesn't exist. They tried to pull the same trick on my wife but we looked over the contract this time and it again promised $290 instead of $500. When we brought this up to Antonio he drafted another contract that had the same value of $290 not $500. In the end he said the system wouldn't let him increase the credit but that he'll write a ticket for it. The same $200 ticket that they told me doesn't exist. Terrible location terrible service do not give them your business! read more

Terrible customer service, they have no idea what they are doing. These customer service people are not looking to help you or try to resolve any mistakes their company makes. read more

Needed a replacement AC adapter for an older cable box. Without question, the clerk retrieved one from the parts drawer and got the soothing Golf Channel back for the geriatrics. read more

Outstanding Service from Steven and Allen at Stonestown Xfinity! We visited the Stonestown Xfinity store on a Friday afternoon to ask about international phone service, and we were lucky to be greeted by Steven--an absolute gem! He was cheerful, knowledgeable, and incredibly helpful, answering all our questions with patience and clarity. While reviewing our current plan, Steven discovered we were eligible for a credit that allowed us to add an Apple Watch and upgrade our plan--without increasing our monthly payment. What a pleasant surprise! We chose the model and color, and began pairing it with our existing iPhone 11. Since our phone wasn't updated, the process took quite a while, but Steven remained calm, professional, and supportive throughout. He never made us feel awkward about our older device--instead, he guided us through every step, including troubleshooting, restarting, and syncing. Allen, the store manager, also jumped in to assist with the pairing and upgrade process. Allen provided the new iPhone information to us with the detailed payment plan. Both Steven and Allen worked seamlessly together with other associates, staying past closing time to make sure every detail was handled. We were the last customers to leave the store. It was already dark outside, but we left feeling so uplifted--not just because we had new phones and watches, but because we received truly exceptional service. During our visit, we saw other returning customers drop by just to say thank you to Steven - proof that this team builds real relationships under Allen's leadership. Steven and Allen genuinely listen, learn, and care about each customer's needs. Their dedication, kindness, and professionalism made our day. Highly recommend this store for all your phone upgrades, questions, and tech needs. Thank you both for a wonderful experience! read more

This is my go-to Xfinity store whenever I have any issues with my internet or when it's time to upgrade my Apple iPhone. The staff here is always helpful and direct when answering my questions, which makes the whole experience smooth and stress-free. It can get pretty busy at times depending on the day and hour--especially during new iPhone launch days. I recommend making an appointment ahead of time or visiting right when they open to minimize the wait. I'm giving this place 4 stars because there's always room for improvement. Having a few more staff members during rush hours would definitely help reduce wait times. Overall, still a solid experience and my preferred Xfinity location! read more

I have been coming here since the store opened. Make appointments via your Xfinity app and everything will go smoothly. Upon entering the store, you're greeted by an employee so you can check in. Those who walk-in are also placed on the same list. Those who have appointments receive service first. This store has a good, consistent system of service. Everyone is well trained-patient, organized, and friendly. I have only come across smart, problem solving individuals. Keep in mind that these professionals are limited by corporate governances; gentle reminder-respect and pleasantries run both ways. It's always fashionable to be a gracious and grateful guest. read more

Antonio was very friendly and receptive upon our arrival, and quickly helped us get situated with picking up the modem. He also ran us through the set up process which was greatly appreciated! Thanks Antonio for making the process so easy and quick!! read more

I love this store. The staff is amazing. They are knowledgeable and helpful. I had a great visit with Edwin today and he helped me with my questions. I highly recommend their products and services. Their customer support is great. . read more

Xfinity Store By Comcast - Store in Stonestown - Television Service Providers Near Me - San Francisco, California

Overall the service is unorganized. I made a reservation earlier on the X-finity app, it was not recognized, and I ended up waiting for an extra 30 minutes to get service. Moreover, I negotiated a new monthly price with the staff, yet it is not applied to my next billing cycle at all. I am tired. They are short on staff at that location. I guess that's what they could do. Returning the device was smooth though. I am definitely not happy with the result with my monthly plan price. read more

Honestly, I haven't had a good experience with Xfinity customer service until now. Antonio was great at answering my questions and providing support. Thank you!! read more

Hands down the worst Comcast location I've ever been to. Not enough workers for the number of people who come through. They consistently underestimate how long it will take to see someone. And they will leave the check-in table unmanned for long periods of time while customers stroll in and just stand around waiting and waiting. read more

Everything Is Getting More and More Expensive! As of today, my cable and land line phone are gone. The home phone number I've had for almost 30 years... It was hard to let go, but we decided it was time to part ways. Honestly, spending $250 a month on internet, cable, and other services isn't exactly a small amount--it's actually quite a lot. With everything becoming so expensive these days, how can we manage to get through it all? It's definitely time to seriously think things through! The store was quiet with only one other customer, and the staff did their best to help me. read more

Do not switch to Xfinity mobile. It's very troublesome with lots hassle. My company has transfer mobile service from Verizon to Comcast Xfinity. I got the SIM card but cannot activate. How hard it can be, right? But it took me and the person in charge of this matter in my company more than two days and still can't activate the sim card. We have called customer service many times and still cannot solve this. Per customer service suggestion, I visited this store but wasted my time. The staff and manager on duty are not friendly either. read more

They lied that there is a promotion if you get these and that services and after the bill comes out, you will see that they will charge everything for extra price and you will be in 1 year contract when you figure out. Don't get anything with SCAMMERS! read more

I'm very surprised by the 2 star rating as my experience with this location on 3 separate occasions has been excellent in terms of customer service. Most recently we switched from Verizon to Xfinity for our mobile phones and Omar Marin was outstanding, explaining our options and handling the switchover seamlessly. Omar is a real asset for Xfinity and sets the standard for customer service. read more

My wife and I went there to activate her new phone. We were helped by Thera. She is knowledgeable, friendly and professional. And very patient too! My wife had forgotten her password and it took a few minutes of trying before she got it. Thera was helpful. Very helpful! read more

Came into this store to buy a 2T iPhone 17 Pro Max and a woman there proceeded to tell me how I didn't need that much storage, even though I shoot high res videos on my phone and need to access them from the device and not the cloud. I'm currently sitting in their competitors store ordering my phone and service...good job T-Mobile. read more

ugh. I have been postponing writing this review as I was postponing going into the store. Rates keep rising and I wanted to discuss this in hopes of getting a better deal. I was the first customer a few weeks ago since generally this makes for less harried and better service. Plus I wake up early. So. The gate rises to a nice clean shop. Then troubles... The guy who talked to us, I will not use the word HELPED seemed to want to move the line along, except that there was no line. He punted to the 800 number where I wound up getting a better deal from someone who exerted just a bit of effort. Note to all in this store that effort requires no real skill. I will not mention his name. Among other things, an insider had told me that we should be able to upgrade our modem at no charge. He said it was not compatible. Well at this moment the upgrade is being shipped. I tend to avoid calls and kiosks to that locals can remain employed but for some reason this fails all the time. Working is better than looking for work is it not? read more

I went on yelp to find stores near me and store hours. After reading reviews, I found great reviews for this store and to make an appointment. My appointment was at 11:00 am. We went in with minutes to spare and Jahid Miah called us over and boy was he a godsend. I was going in to cancel but he told me its best to transfer so my mobile service will not increase. He was just so knowledgeable and so helpful. I have worked in customer service for over 40 years--retired now and so I can smell bad service and get very critical because I take great pride in giving the best and spent years honing my craft. So, when I witness it or even receive it, you know I will be first in line to put it on blast. I even told Jahid that he made my day. Above and beyond--knew his craft so well he was able to explain the changes that needed to take place and how that I followed and understood perfectly, i have been with Comcast long before xfinity. Today I left the store with a big smile and such satisfaction. Thank you, Jahid. Still waiting for the text to give a review but here on Yelp just as good. read more

I went in to pick up my WiFi equipment. I was told there was a line so i waited about 20 min for someone to help me. Once I was up I noted I wanted to pick up my WiFi equipment. The employee asked for my ID i said I don't it on me but can show a photo and can confirm all other aspects of my account. He said they can't help me without a physical ID and that i will need to come back with it. So after wasting an hour of my weekend with the useless conversation and getting to and from the store I went to pick up my ID and went to another store only to not even be asked for my ID. Extremely annoying and clearly just didn't feel like helping me. Picking up WiFi equipment shouldn't & doesn't require an ID. read more

fraud!! do not go to this store. i replaced my phone two years ago. unbeknownst to me they added a line which i didn't know about until recently when i tried to switch to t-mobile. i paid over $1200 for the added line. read more

Comp has got to be the worst TV experience ever!!! It's like they deliberately make it bad so you'll go back to paying exorbitant Comcast fees to keep your TV working. Monopolies are criminal read more

A remarkably shitty corporation. Not a lick of service. Yet, expensive. Just try and contact a human. Try to schedule a tech. impossible.

One ridiculous fact is that YOU CANNOT CALL A STORE DIRECTLY! At least that's what I was told. I tried to find out if my local store still had the free Giants tumblers, but there's no way to find out except to visit the store! Calling the number listed gives you the main CS line. read more

The staff at this store clearly demonstrate that they don't want to be there, and show disrespect for the customers. The reps act like they hate the customers (they probably do.) If Xfinity treats them the way that they treat their subscribers, I would understand why. They function like a scam company. On my first visit, I stood in front of a rep for 10 minutes while he was having a personal chat with a cute young lady. He seemed pained to have to help me. I wanted advice about the connection cables so that I could try to resolve an issue myself. I wanted him to show me the cables that were needed and explain the process. I could see that he didn't want to get his fat ass off of the chair to retrieve some cables to demonstrate. He groaned, rolled his eyes, and looked pained to have to do his job. The second visit was far worse. My relative shut off her service because it was so bad, and is owed a refund. I returned the cable boxes, but didn't know what else they wanted, so I brought all of cables. The rep (a female this time) was argumentative, dismissive, and disrespectful. She said that the refund (which still hasn't been paid) would be sent via a digital card. When I explained that my relative was quite elderly and didn't use such things, she rolled her eyes and said, "Well, that's just how things are done now," and didn't offer any alternatives. She got upset that after bringing the cables to another area of the premises, I said that I wanted them back, since I then realized that they were my relative's property and didn't actually have to be returned like the cable boxes. She virtually then threw them at me. My friend who was with me at the time described this as, "Being uppity at X-f**ky." If you want to save yourself a lot of frustration, don't use Xfinity, and in particular, don't use this store. This company is too large and unwieldy to provide customer support. And did I say that they still took a full payment from auto pay two weeks after the service was turned off, and the refund still hasn't been received after over one month? On line chat and phone reps lie and read from scripted verse. I've have to make complaints with the BBB, FTC, and 7 on your side. Please avoid like the plague! read more

Trying to get ahold of a live customer service representative. One of the workers belittled my mother and got in her face. Reported to the store manager and he leaned back in the chair with his hands folded and unapologetically said he can't speak for his employees actions. The store manager Edwin did not try to understand. If you could replay the videos, you will see both the employees actions and the actions of the manager were unacceptable and unprofessional. To everyone complaining or concerned about the treatment from Xfinity Stonestown. Please also report on Stonestown Yelp review. Enough of us reporting this store will ensure Stonestown holds Xfinity accountable. read more

I've been sitting here for over an hour to pick up my modem. They are spending hours with people to sell new services but will not support existing customers. All I need is to get a working modem and it's infuriating. If you have a chance to have another provider, go with them. Awful service. read more

The most rude and lazy workers. Could not help with a simple task that took one minute and would rather just sit and talk with each other than help me out. When asked if they could help me out since I was in a rush the lady gave me a snarky reply saying I can wait. Had to wait half an hour to just exchange my router. Absolutely terrible employees. read more

My mother-in-law and I had an amazing experience with Sales Executive Thera! She was seriously so efficient and helpful. She explained the services that we needed done with ease and really took her time to make sure all of our questions were answered and we weren't confused. What we came in for she handled like a true professional. We left Xfinity feeling so happy and relieved that we had Thera help us!! read more

Xfinity is the worst business I have ever had the displeasure of working with. Avoid them if you have any alternative at all. Mysterious charges, lying to me over the phone, technicians never arriving, the list goes on. It's a failure of the American system that this monopolist is allowed to continue to gouge consumers. read more

I went to transfer my cell phone from another provider, to xfinity, and the store was organized, polite. The best part was the service professional - Thera. She carried out the transaction, completed all the transfer and set up, accomplished much more than I had hoped for! It would have taken me hours to try it on my own. She was efficient, intelligent and kind. And she helped out later in the week, when I had another question. I highly recommend her. read more

Have been trying to get a new phone and different service for months, but none of the other companies websites work and everything was so confusing online. Decided to go into the Xfinity store and just talk to someone about it. Not only did we get helped within 10 minutes without an appt, but Gio was super helpful. These kinds of places have a bad rep to begin with, and he most definitely changed my mind on that. Working part time as he works through school and is still more attentive, thorough, and knowledgeable than most people I've met who have been in their career for decades. He's only there on weekends so if you need someone to hook you up, go see Gio. Appreciate you man, you've got a bright future read more

Terrible customer service Went to check if i qualify for a free extension and all the lady did was read all of my past transactions claiming that I need to Pay certain bills and goes on for 30 minutes which then concludes into her claiming she made a mistake and that my account is ok and no need for any more payments and laughs it off and I was already aware of the situation but let her do her job i guess. she also claimed to have seen my family come in a few weeks ago and proceed to describe them as big curly hair people which yes i do have but continued to assume that she knew my whole family and kept rambling on about my sister, brother, mother , and uncle which nome have been at that store so I felt profiled at that point. I let her know that she has made me feel profiled and says oh you're just mad I cant give you a free extension. Which was not the case at all I was letting her know what she said made me feel a certain way. In the end i came out with nothing but frustration and no extension at all. Worst and utterly most useless employee a business could have. read more

You pay over $250 a month for crappy cable and their walk-in store only has 3 people helping customers. They have 6 stations and only 3 customer service representatives. Xfinity is a monopoly. Having only one or two choices as a customer sucks. This is what you get. A conglomerate which only cares about the bottom line because they know they will not lose customers. Pathetic. read more

We went here to transfer our phone service from T-Mobile to Xfinity/Comcast and to buy new phones. We were very lucky -- our customer service person was Thera. She was fantastic! Very knowledgeable, very efficient, very polite, very friendly. That experience was one of the best customer service experiences I've ever had. read more

Xfinity is charging me monthly for service I don't have. When I ask to speak to a manager they left me on hold for 30 mins before I finally hung up. I had to report my debit card lost in order to stop the charges. read more

Worthless service!!! The impression I got was that they really didn't care about their customers! The person I dealt with was a total jerk and has no interpersonal/customer service skills! I was there to find out why my internet bill increased $24 per month at the beginning of 2024 and all he tried to do was to sell me some other bullshit deals and made smart ass comments! Fuck them! There are many other options out there! I'll take my business somewhere else! The place is highly not recommended! read more