I was looking for a phone system that would work best for my business. I was then introduced to Tim…read moreat TC Brokers. I now have a phone system that meets all my needs. And best of all, they provided great customer service. I would recommend TC Brokers to anyone who is looking for a phone system.

Our business, Diablo Auto Care, depends on phones as much as the next, and when there is a problem…read morewe might as well close our doors and go home for the day. A few weeks ago we lost our main phone line after our power was shut off for a local PG&E repair. Tim came out the next day and had the problem diagnosed and repaired in less than 30 minutes. At the time he gave us the option of a cheap reset or replacement of the faulty card, we chose the reset. As murphy's law dictates, what can go wrong will go wrong, and sure enough, a few weeks later, again our power went out, and the main phone line went dead. I tried the same reset procedure that Tim had showed me previously, but this time it would not work. Called Tim to order a new card. Here is where the 5 stars get earned. After working all day in Gilroy, Tim offered to stop by our business on his way home to fabricate a temporary repair so we would have the use of our main line until he could get a replacement card. We are in San Ramon and this was 8:30 at night mind you, and he still had to head to Oakley, drop off his co-worker and then head home. It would have been very easy for Tim to schedule us later in the week, but he didn't, he went above and beyond. Two days later, unannounced, Tim is replacing our faulty phone system card. The phone system has worked flawlessly ever since. He also recommended we get in touch with AT&T to correct our "ground humms", which makes all the difference in the world. Highly recommend TC Brokers for any phone system repairs.

jessica did a great job breaking everything down for me. customer service was nothing short of …read more definitely recommend coming to her store.

Don't go to this location!!! I usually don't write bad reviews, but This place is horrible. I just…read morehave to let people know...I didn't even want to give them a star.I've tried to call them for a customer service prepose, but the phone line is always busy and it just cuts off. I can't get a hold of any staff there to pick up the phone. Plus, the staff is not trustworthy!!! One of them will hacks into your account, so be careful when you go there. IF, you needed to go there for any prepose. I really don't recommend y'all going there though.

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

Upon establishing a relationship with the company and the tech all issues related to my drop…read moreconnection have been resolved. The tech was able to resolve my persistent issues with my modem, resulting in a satisfactory signal for the last half year. The modem has been replaced, and all aspects of my network are now functional. This is the first time I've had a satisfactory signal in half a year. Everyone in my household is delighted. The internet network has finally been fixed. The proprietor and the technicians were quick to resolve any issues. I have been assured by their work and quality. I can confidently state that this company is a reputable one that will not solicit you for a fee. I will highly recommend this company for future issues and work. Thank you Ari & Frank(tech) for fixing my network.

I have an iMac that had been down for nearly three years, which was the last time I tried many…read moredifferent things to get it up and running. The long and short is it crashed halfway through an OS update and hasn't worked since. Julian contacted me after a Yelp query - I figured I'd retry and was ready to ship this thing somewhere for repair (again, I tried everything before with no luck). After I explained what was happening, he said, "We'll get you up and running, Tony, don't worry". He heard me out and sent me step-by-step triage and recovery instructions, which worked perfectly. He called about an hour later to check on me, and I was beyond happy he resolved the issue; I didn't have to leave my crib, and it was done within an hour (after letting it sit for years). Everything worked perfectly. I have my computer and electronics handyman for all future work. See my review distribution. I'm very fair and will call out less-than-desirable service. Likewise, when someone earns solid recognition for professionalism and providing the service advertised - they should get a shoutout. Julian, you rock!

Julian did a fantastic job helping me with my old computer, which I thought was dead for good. I…read morehadn't backed up all my photos (I know, shame on me) so was SO relieved when he was able to get it to start for me, transferred the images, and then helped me wipe it clean for proper disposal. Julian was equal parts professional, and personable. I really enjoyed working with him.

If I could give more than 5 stars, I would. I haven't been to this location in a long time, I mean…read moreyears! Stephanie is the new manager and my new friend! She didn't try to sell me anything I didn't want and when I told her my lil budget, Miss Stephanie came threw. Thank you so much. I'm Never leaving Metro

Metro PCS Store location: 1852 - A Street, Antioch, CA 925-778-5100. This store takes advantage of…read morethe customer. They jack the price high a** hell!! Then don't give you no receipt. They "Dayana" hand written a receipt that don't add up. No supervision and she "Dayana" pockets the money. How because there is no receipt generated from the machine. Dayana says the machine is broke and can't generate an actual receipt that shows the purchase itemize list. If this happens to you in a Metro PCS store, run!

Chris Cellar at T-Mobile provided outstanding customer service. He took the time to carefully…read moreresearch the best plan for my parents as we transitioned them from Verizon Wireless to T-Mobile to join my family plan. Chris walked us through all the available options and made sure we understood the amazing deals and savings available. He was incredibly patient, thorough, and knowledgeable throughout the entire process. What really stood out was how kind and caring he was while helping my parents feel comfortable with the switch. He made what could have been a confusing process feel easy and stress-free. Highly recommend working with Chris if you visit this T-Mobile location!

Update on my switch to T-Mobile: I finally got my phone ported and I'm still getting used to their…read moreservice. Unfortunately, I've had to keep going back to the store for support, and that's been frustrating. The wait times are really bad--I've waited close to an hour--and there's very limited seating. On top of that, the support staff haven't been very friendly or accommodating. It seems like they simply don't have enough people to handle the volume of customers. If I didn't need to follow up with a specific person, I honestly wouldn't come back in at all. They really need to improve how they check in real time customers and any ongoing support customers after they've onboarded new customers.

If you want the best deals! And a great laugh You have to go to Martin! Not to mention the best…read moreMUSIC! I will be coming back to this metro!keep rocking Martin!

You walk in there and you feel harassed by all 3 cashiers there with a big attitude no experience…read morewith costumer service at all, and the old lady Name "MARIA" always has the worst attitude, none professional there's this other guy that hits his vape right in front of the store when kids are near by I'm never coming back they aren't helpful at all they just tell you to Call customer service for anything, you walk in there and feel rushed to leave cause they don't want to work or help you out I was patently waiting in line with my mom while the old lady "Maria " was helping another customer and the two other workers weren't busy just standing there and she was like "what do you need" smh I walked in there with my mom and she forgot her pin so they needed to id her and she didn't have her id so we told her that when that happens they just sent a temporary pin to access her acc cause we just wanted to add a line to her acc and the old lady was like well go to the location where they do it that way cause we can't help you, or call customer service well we went to another location and they helped us with no problem.

I own a storage facility, and an adjacent property caught fire and damaged my building and a 900'…read morefiber optic cable run. Zencom was recommended by my security camera company to come in and replace the fiber so I could get my cameras back up and running. Adam came out from Zencom and quickly assessed the situation, spoke the language of my security company and developed a plan to replace the fire damaged cabling. Within a very short time, he obtained the necessary supplies and had the replacement installed in less than a day. More impressively, he came back and spent hours making sure all the cameras were back up, correcting minor issues he came across with my initial installation and left me in a much better situation than I was in even before the fire. I honestly hope to not need Zencom again, but if you need them, I highly recommend Adam and the Zencom team.

Had 8x Cat6 ethernet wired from 2 bedrooms and living room to the laundry room. Thorough and…read moreplanned approach to cutting sheetrock so it may be patched later. Overall great work. I will definitely reach out again for any more cabling needs