People in the store weren't that bad, but t mobile as a service is horrible. I never have service, calls constantly dropped. I'm always "out of range". I can't wait until my contract is over. I will never go with tmobile again! read more

Vianney was awesome. I had a complicated transaction with between a corporate account and a personal account. Vianney was very knowledgeable and patient. She navigated through various phone calls with their corporate line and was able to fix previous errors. And I got my new IPhone Xs. :) read more

This review is for sales rep #3635855. My bad I wish I remembered your name. I have been a tmobile customer for a few years now and this Tmobile is where it's at. ALL the staff are more than willing to help you. Was polite, very helpful, and even went to the back to grab display phones to help me pick a color. I know this isn't much, and is pretty standard, but I was very happy with my experience here and will always come back. Tmobile, your South San Francisco location SUUUUCKKS read more

Unfortunately unable to give a zero star review. The staff was very deceiving and quick to take my money and promised me if I was unhappy with the my device I can return it within 14 days. However I returned two days later which was yesterday because my phone keeps crashing and acting up and it's not even really a device that I could use because of its regular crashing. I spend more time on the phone just trying to make a call or send a text or go online then the average person spends on the phone the entire day. This phone is a LG Aristo 2 that is absolute garbage and when I tried to return it last night was told that they would not take my return and then I can read my receipt and see the details. To be honest with you I don't care what the receipt says even if it does say something about not being able to return it I know what the salesman told me so, I am very appalled at how the salesman operate. Lie to get a sale that is awful business. Now I'm stuck with a crappy phone so I went on eBay today and purchase a new one I'm not using their s*** service and that's the bottom line. Don't waste your time or money go somewhere else read more

The other day I went to this store to open a new account. I wasn't sure what phone to get so this Filipino sale associate help me decide which phone is the best for me. He was really nice and helpful. I was please with my selection and the sales associate help me pick a plan that best suit me read more

To say that the employees of this T-Mobile are unprofessional is an understatement. I made a call to the call center and they told me they'd write a ticket to the store informing them of the situation at hand and that all I'd have to do is come in and I'd be taken car of... WRONG! I call to make an appointment so that I won't have to wait and the woman (Izzy) answering the phone asks what the issue is, I explain so she can tell her manager and he will call me back.... The manager (Suhail) calls me back and does nothing but blame me for the issue at hand and places no part on his employee who helped with me sale. I called back after my conversation and Izzy once again answered the phone and I was called an idiot because I didn't see the signs all over the store and their website about a service they offer that you have to opt in to, is it not the responsibility of the sales rep to explain everything that comes with your new plan even if it is OPTIONAL and you have to set it up yourself? Which I completely understand. Everyone at the corporate call center seemed to understand so I don't know who's the real idiot in the situation. I will never go back to this shit hole and I cannot wait until my phones are paid so I can cut ties with this disgusting company. read more

adrian provided excellent servicio tonight. immediate, courteous, and informative...total opposite of the clayton location....send him over there to train staff on excellent service, and following through with promises. gracias adrian!!! read more

I must say I give it them that this is a T-mobile location that is more for Hispanics since everything including the music playing is in Spanish that is great. All of their staff speak Spanish and that is a plus, my dad likes to come here. Personally I had some issues with them. I came in on the 26th after Christmas and they were still showing the promotion of buy 1 get 1 free. I wanted to take advantage of that for my dad. When I asked for it they said well that promotion is not available anymore and proceeded to be none nonchalant about it. they didn't apologize or anything. I would understand if it was early in the morning when I showed up there but it was actually after 12pm. That gave them enough time to take down the signs. Even 1 hr after being there the sign was still there. I feel like they need to be trained on customer service and really try to be there for their customers. I have been with other cell phone carriers and they truly care about their customers. read more

Went to Tmobile to upgrade my simcard for my phone. Anubis went above and beyond to assist me. He was none forceful and totally cool. I suggest that if you want to find a phone, look for Anubis. read more

Bad customers service . Sold me cell phone w different imei and dont want exchange it. I will report it to bbb. Manuel store manager never will help u. read more

May I just start out by saying that the T-Mobile corporation has absolutely positively no morals, ethics, or any interest whatsoever in doing the right thing. They do not know what customer service is, and they have no interest in making the customer happy at all. They are good at selling the product, and lying to your face over and over again. I switched to them because they had what seemed like a great deal on their plans. That was a huge mistake, I have had little issues here and there since I started with them but I thought maybe it was a fluke thing and that everything would iron out and get better...I was wrong! I recently (within the last 8 months) purchased a rather expensive phone from them and it all of a sudden went bonkers the screen started fluttering and would not stop, started calling people, etc...I took the phone in to get a master reset, well when they did this the girl did not back up my contacts (which were saved in google thank god) and when the phone came back on it was still in bonkers mode. I told them it clearly did not work and that I wanted a new phone. Since it was still under the manufacturers "warranty" they explained the process of getting the new phone and sending the old one back. That all sounded great until they realized that because this phone was known to have these sort of issues because of the "double tap" feature they: 1.did not have one available in the store 2.it was on back order for weeks because I can only assume everyone else's phone was doing the same thing 3. there was now all of a sudden a $20 fee to exercise this so called "warranty" 4. they were going to do me a "favor" by loaning me a normally $50 piece of crap phone until that one was available for free (Wow thanks a lot!) So after all of the above happened, I asked if there was anything they could do to help out, since money was still owed on the phone, in regards to putting that cost towards a new and better phone. I might as well have asked them for a million dollars. They didn't do anything, not a damn thing! They said I had to pay off that phone and then buy a whole new one even though its known to have problems!!! So frustrating!! I then told them I no longer wanted to remain a customer, this was truly the last straw, I could not take the lies and bull crap anymore. So we went over how much was owed on the phone and I was given a total for the pay off and to be rid of t-mobile forever and of course low and behold the final bill showed up $100 over what was originally quoted. Holy crap please don't ever use them - save yourself the headache. You will pay a little extra at other carriers but you will be soooo much happier!!! read more

i have been with t mobile for over a year now and i just feel like they do not value me as a customer.the other day i came in to pay my bill and was literally ignored.no one even bothered to even say so much as "be with you in a minute sir".very bad customer service.i work as a c.s.r and they told us that customers hate being ignored.it's understandable if you are busy,finishing up a task or whatever ,but to just not even acknowledge that i am there waiting to be helped is just not right.the part that really makes me mad is i saw two women who were just walking around,not doing anything at all just wandering around the store randomly,but yet they cannot wait on me??it's crazy because i have been coming into this store for over a year now,and have never had a problem like this.what is going on here??!! i cannot wait until my phone is paid off,im switching to verizon or at and t a.s.a.p. read more

Had a great experience here. The customer service was superb! I was trying to get a new phone and this Filipino guy help me buy one that is best for my needs. I've been to different t-mobile stores and this one actually seem like they know what they are doing. read more

I purchased a phone two weeks ago and the screen went out a few days back. I took my phone back to the same store and without any questions they replaced it! On top of that there were several pics that I had not backed up that I needed and Pamela was able to get them off my phone. She navigated to them on my phone without the screen display. She rocks! read more

Consumers beware Tmobile frequently quotes a price and doent honor it. Spent an hour on phone with supervisor and one represenative Emily hung up on me. Go else where for your business!! Go elsewhere read more

tmobile is the lowest form of cell phone business...want your money and do nothing for you..customer service stinks!!!

I arrived to this location very upset having an issue with my new iPhone. Having previously arrived and been taken care of very well I decided to have them take a look at it. I am glad I arrived here again the staff was spot on, running like clockwork without a single hesitations notice even recognized me and where able to fix the issue without a problem. I had the pleasure of been helped out by Maria. she was right on it she had incredible memory she had remember me by name and had resolve the problem in seconds. She completely saved my business trip and actually gave me great advice I will upgrade soon and will only attend to this location from now on well worth it. the staff are extremely helpful. If you get the opportunity to get helped by Maria I would recommend it she is very nice and quick to help you with incredible very knowledgeable and made my experience that much better and the trip took off without any problems thanks to Maria so shout out to Maria thank you for your help!!! read more

I was lied to and told i was getting unlimited data just so i would sign a contract...Well now i'm stuck in it and they say to get unlimited i would have to pay more.......HATE T-Mobile......... read more

If I could give this store no stars I would. I have been a Tmobile customer for over a decade, and the employees here couldnt even figure out how to help me. It took a phone call to corporate office to fix the issue. Besides their poor customer service, they also have very little technical knowledge. read more

First and only t-mobile visit, but left on a positive note. Staff is not invasive and the wait is extremely short compared to at&t stores. Staff member is educated and quick to answer questions. Didn't pass the bs too long and stopped trying to oversell once he understood my interest and intent. read more

hey friends i have been T-mobile customer for long and i bought their andriod phone glaxy and they sell me insurance to cover, unfortunatelly i droped my phone and have to get replaced , in which i was charge $200.00 outof pocket pluse monthly premium i already paid them approx 220.00, but still they send me repaired phone with lot of feature not working and it keeps on hanging, drops call, i have been calling them almost every second day and problem has not solved ,tecnicaly i paid another 420.00 dollars to buy repaired phone ,its ripe on pocket and time cell is keept for urgent need not as toy i don't know how JDpower rated them nos1 customer service, specially when u talk to customer service they tell u to extend the contract and will send refurbesh phone .....its too much of customer service for normal person read more