I fractionally own an international professional services practice, with a large office in San Francisco, where my Firm has full time, in-house graphic designers. Nevertheless, several times each year, I have complex graphic design projects (both personal and work-related), which require short turnaround and meticulous attention to detail. This year's project was last minute and particularly challenging. Nevertheless, UPS Store Manager Amibe (whom I've worked with now for over 3 years) eagerly accepted the challenge and never gave up. Amibe is an absolute magician on the computer. Amibe's commitment to excellence means I'll never consider returning to nearby "Brand X" for graphic design, delivery services, or Amazon/Whole Foods package returns. ken m. read more

I came to drop off a prepaid package for my handicapped mother right before closing. I had already let the staff know I was coming in while she was parking. The staff member seemed frustrated and closed the door right in front of my face and locked it as I approached. I understand closing times, but this was a prepaid drop-off and would have taken seconds. A more courteous and understanding attitude would be greatly appreciated, especially in situations like this. read more

Quinn was an amazing helper!!!!!!!!!!!!!!!!!! WAHOOOOOOOOOOO. She coooked up she was superrrr helpful and very efficient!

QUINN IS AMAZING!!! QUINN FOR THE WINNNNN!! amazing customer service! very nice to customers. helped me a lot! she was very nice and funny!!! read more

Beware. They charge a $10 "holding fee" to pick up your packages even if you've had them shipped to them as an access point which is a free service. I do not recommend this location at all. read more

Stella & Quinn both rock! 10 out of 10 customer service. They both went above and beyond to help me out and save time.

They have a small lot with an entry available on the back and front making the line situation a bit messy. However, five stars was def earned by the guy that works there. We arrived with him helping somebody already, another person in line and then a couple right after us. He did an impressive job of balancing waiting on the first woman to make decisions as he explained them to her, helping the next person quickly and getting her out the door that our anticipated long wait ended up being less than 10. We shipped a small box about 6" each side down to SoCal 2-3 days for about 20$ with packaging so not too bad. Service is doing a lot of the heavy lifting here! read more

Everything didn't go perfectly when I sent my son a package. I brought in a box with a bunch of random things he needed for school. UPS packed it up for me & shipped it off. When he received it 2 items were missing from the box. I went to UPS the next day and thanks to Asst Mgr Everett who took the time to locate the missing items over the weekend and get them shipped off today. Things don't always go exactly right but when the employees step up and make things right it's the best kind of customer service anyone could ask for. Thanks again ! read more

I had a bad experience but the store owner got involved and stayed on top of the problem until Corporate made it right. Very appreciative of their help. Pam M read more

I am always very appreciative of the service that I receive when going there. Whoever is present I am always welcomed and feel that they will get above and beyond to make things right. Chris, Kate, Damion, Amibe and Everett are great! read more

Always appreciate this location, but today I had a terrific experience with a customer service professional by the name of Damion. He went above and beyond with a bunch of my wife's retail returns and patiently handled them all while I whined about such a foreign concept (I just take the loss and move on). But he never disparaged my wife and made sure they were all properly "returned" so I get all the credit at home. Stand up dude, and stand up location. Look forward to my next visit! read more

I so appreciate the service at this UPS location. I came in needing to return several items that I had, unboxed. Neil helped me find boxes in their recycling bin, saving me an extra trip back home, above and beyond what he needed to do! read more

Went in today for a Amazon return and they got me in and out very fast the staff are very hard workers and damion told me about the mailboxes and I'm thinking about signing up because of how good his service is read more

Tis the season of reminding your loved ones you care by sending them gifts to open when it's far too cold and dark out. As a lifelong procrastinator, and with Christmas and Chanukah overlapping this year, I needed HELP ensuring everything would make it to their destinations on time. Kate delivered with a friendly attitude and patience. I really appreciated her calm demeanor and being welcoming while we sorted through everything and she double checked that addresses were correct. Thank you Kate! read more

Everett is an arrogant pr!ck! Another associate was helping me efficiently with an Amazon return, when he butted in, saying I had to buy something, unwilling to use their tape, causing me to go home, tape the box up and find another place. Hopefully I'll not set foot in the UPS store again. read more

A worker named damion helped me he was super respectful and nice if you go to this store ask for damion.

There used to be really attentive employees here a while ago, the last two times I was there the employees have been rude and arrogant. They act as if they are doing customers a favor instead of doing their job professionally. I wish management could really pay attention at all the reviews here that talk about customer service. I will going to a different location even if I live in Lafayette. read more

Might be one of the best UPS stores I have visited. The team there was friendly and helpful. The also didn't try to nickel and dime you like some of the other UPS stores that charge you for a piece of tape to close your amazon package. read more

A consistently sullen, bordering on rude, ineffective team of young people who lack maturity and any notion of customer service. They behave like they hate their jobs and hate having to work with customers. I gave them $6 cash to send a 3 page fax and because their fax machine wasn't sending the fax, they accused me of having the wrong fax number and refused to refund my $6. Eventually, they condescended to try the fax number again and it went through. I will never go back. Who needs to be treated with disgust and disdain? read more

Kinda what you'd expect -- hit or miss service but they do get your stuff shipped. Not a place to go for packing supplies, they stock the bare bones. A few bubble pak envelope sizes and maybe some pens. You can park for free in the Wells Fargo lot behind the store. Watch out though...who know what scheme WF will work on ya while you're sending a package next door. read more

The UPS Store - Old school!!! - Shipping Centers Near Me - Lafayette, California

Business customer service: I sent an email to you days ago after you recommended here . I haven't heard anything back from you!! I would like to support local businesses but I had a very bad experience with UPS that I would like to share. I tried to sent a document to France from Lafayette store on a Friday for an emergency situation. I was told by the clerk it will arrive on Monday at noon and the fee is $101.16. I said this is very important to me and if you are sure it will arrive on Monday, I am fine to pay. The clerk confirmed it one more time. The document did not arrive till Tuesday and the passenger who was waiting for this package already left the country. So,we had to pay another fee to ship that document to the destination . Mailing a letter expedite vs regular could cost me way less than what I paid. I sent multiple emails to the store but they don't take responsibility. They keep repeating that the delay was due to a security check and they can't do anything!! The clerk checked their system multiple times and I was sure of the service. It was a very frustrating and unpleasant experience. Definitely using FedEx or DHL for international services and staying away from UPS as much as possible. read more

This is about Chris. He was unhelpful and rude. When I entered Chano was helping one other customer with a fax, Chris was alone behind the desk. I asked Chris if could send the fax so Chano, the only notary, could help since Chano was taking a long timer with the fax since the line was busy (correctly helping that customer). At the time Chris had just sitting there doing nothing and looking at his phone behind the desk. Chris said I could go to a different store if I wanted another notary. Said he didn't know how to take over sending a fax from Chano, and since Chano started the job, Chano needed to finish it. Not know how to send a fax? Can't jump in to take over a task so that both customers can be helped at the same time? read more

Incredibly rude man working behind the desk. Did not seem to want to provide any help. He even seemed offended when I asked him if they would be able to help me with a task, claiming that they "don't do that here". I assumed he was wrong, but did not fight him on it in the moment. Upon later research, I found that this specific location advertises this service!! Wanted to get out of there immediately, due to the manner of this specific man's service. Will not be coming back to this location. I'm sure that it is great at everything else, but what's a business without customer service? read more

This is a convenient but also very busy location, however, I have always found the staff to be very friendly, competent, and helpful. Today I was especially appreciative of the time, patience, and service both Yuri and Chase gave me. Thanks again, guys! read more

The team was so helpful. I went to print flyers for my business and had a very complicated request. I needed Brochures. Chano was able to convert my computer files to awesome Brochures. I was in desperate need to get my business started and they went above and beyond to assist me with the process. I needed 100 Brochures printed and was assisted with smiles on faces and a helpful attitudes. Best UPS experience ever. Plus, after I accidentally left my computer, Chano gave me a call letting me know that I had left my laptop. He brought it home with him at my request and met me at the local grocery store to return it to me. That was so nice of him to return my expensive computer. I am so grateful for all his help and customer service! I walked away with a better product than I anticipated going in. I highly recommend going to this UPS store if you want excellent service! read more

Great place to rent a mailbox. The staff is always helpful. I always appreciate their willingness to carry my large packages down the stairs. read more

This is my favorite shipping destination. Beyond the friendly team they are efficient and good communicators. I frequent many shipping stores and this one is ranked at the top. read more

We went into the store yesterday to do a simple Amazon return. They went above and beyond to make our visit memorable in a good way. Everyone was pleasant. They did a great job taking care of us! read more

This ups store was so helpful and very nice. I was very happy with the way he took his time to listen and help me. The moraga store people can definitely learn from the great customer service in Lafayette. read more

I came in yesterday to get some documents printed, it was busy but the guys Chanu and Chris were very helpful and professional and I didn't have to wait long. read more

Very practical location with a non-metered private car park at the rear of the store. It is located just off mount Diablo blvd. in store you get your usually super useful UPS store plus the great advice from two guys who clearly know their packages. It is relentless busy but they are relentlessly efficient and super polite. read more

Josiah was awesome at this store. Promptly provided me the best possible rate for my package and gave me all applicable discounts. Shipping has become more expensive due to COVID-19 but their rates are reasonable. They got my package out for shipping immediately and I really appreciate the personalized and friendly service this location provided me. I would definitely go there again for future shipping needs and thanks Josiah for the professional and courteous service! read more

Grumpy and snapped at me for no reason. Couldn't wait to get out of there. Two instead of one stars because they managed to actually send the package Would never come back. read more

Don't ever try to go here for any Notary service, even if you have an appointment. I was no-showed without any notice because of "Covid". I called a few minutes ahead of time to confirm. They said their internet appointment calendar "wasn't working". The woman on the phone didn't seem to care. A waste of time. read more

RUDE. Maybe racist? I'm not sure if he was the owner or just an employee. He unlocked the back door and ignored me. I went to the front door and he told the woman waiting outside they were closed. This was 4:15pm. Sign on door says they close at 5pm Went to my car in the back parking lot and saw the guy again and tried talking to him. I was totally ignored. I'm so upset I felt like I had to write this review. Never had this problem before at this UPS store. read more

Excellent store Love the service. Very personal always friendly with a smile Good rates on mailboxes Parking is in the back, access off Mt Diablo read more

Always in and out. They are busy but friendly. I rarely have to wait more than 5 minutes, even when busy. A bit tough to park if you haven't been there before but if you know to go behind the building, it's quick. read more

I use this store and Moraga Store as well! Both are very well managed! In Lafayette "Katy, Alejandra, and Matt" are Top Notch in every way! In Moraga it's "Michelle, Tracy and Laura!" I Love doing as much of my Printing, Shipping, and Creative Projects as is possible!! I Strongly Recommend patronizing these UPS Stores! You'll be Happy you did!! read more

I didn't rate a one star because each time I've came in, the gentlemen behind the counter were friendly and superb. The low rating is due to the lady there named Katherine, & it was my first experience there for the live scan service. I've done live-scan elsewhere, so I'm mostly familiar with it. I gave her a form and was unsure of a portion so I simply asked, "I believe the bottom portion of is for you to fill out, right?" And she replied with the WORST possible attitude, "Yes I know, this is NOT my first time doing it." ...I informed her I was asking because I was not sure myself. She was incredibly rude and I felt an instant negative vibe from there on out. Very unapproachable with even the simplest of questions. She had zero class.. I work in customer service, & I've never found it necessary to be that rude and snarky to someone that was not too familiar with a process.. it's evidently part of the job description to alleviate any potential questions a customer may have, right? On top of that, her cell phone was going off the hook & decided to pick up amidst checking me out for the transaction. She was arguing with someone over the phone for a personal issue.. like a full blown conversation. HAH, I've never seen anything like it.. where did they find her I have no clue. I wouldn't think twice to patronize this location again. read more

I phoned over the weekend to ask about notary services, they said it varies, so to phone day of to confirm. I phoned this morning at 11:15 to ask if/when the notary would be in today, whoever I spoke to (I am still here, and they said that I spoke to the notary) said to come between 12:30 and 3. I showed up at 12:40, and the guy behind the counter said that the notary is on lunch and will be back in an hour. I told him about my earlier conversation and after telling me that he wasn't allowed to call/text the notary to see when he'd be back, he finally did. Notary said he's be back in 10 min, which would make it 12:55. It's 12:54 rn. Let's see how this plays out. read more