I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

Less than stellar first impression. Had I known from the first impression I would have went out of…read moremy way to find a REAL ups store instead. The amazon package I was returning was nit taped and the return label was also not attached. The comment I got was, next time be sure the labei is attached and the box is properly taped. We normally charge to have that done. Really!!! I just replied, this must be a california thing because ups stores do this as well courtesy and in Nevada I've never encountered this situation. Just to be sure I will look for a real ups outlet in the future.

I have lived in Pleasant Hill for eighteen years. The Crescent UPS store has been my go-to location…read morefor any shipping need, package delivery, and return. The staff here are kind and highly efficient, regardless of your purpose. Whether a paying patron shipping a package, or simply dropping off an Amazon refund, I always receive exceptional customer service. I once stopped at a different UPS store, as it was on my way running errands, and received far less than even the superficial "professional" customer service one would expect at any business establishment. The Crescent UPS staff have never requested I do their job, and for that I am grateful. The line may get long, but each employee will serve you with courtesy.

Every time i come to this place theres always one staff member working.I had arrived in the Am and…read morePM still the same. The manager priyanka is rude and not helpful. The phone is ringing, long line its unbelivable. Time is 10:16am The person who actually is friendly and knoe what there doing is Troy.

Little has changed in my opinion of Postal Annex #158. Robbie & Rita continue to impress me by…read moretheir incredible problem solving skills and adaptability all while maintaining an open friendly demeanor. Now that the printer has been replaced I can't imagine going anywhere else. In particular, their printer is able to navigate my flash drive's nested file structure. Other printing services in town offer kiosk self-service and require you to have just a single file on your drive. This is a consumately professional service with superb value for money.

I really wanted to like this place and support them -- I'm a small business owner myself and I…read morealways try to support family businesses. Unfortunately my three month experience here was consistently disappointing and I will not be renewing my PO Box. When I asked for a key to my own PO Box the owner told me "most clients don't need a key, they just ask me for their mail." That alone should have been a red flag. Package drop offs sometimes take several days to show as scanned by the carrier -- not ideal if you're time sensitive. The worst experience was a missing package. Staff told me it was delivered on a Sunday when they're closed. I checked -- it was actually delivered on a Wednesday morning when they were open. After being told to file a claim with the sender I received a text the next day saying my package was there. When I picked it up the owner seemed confused and simply handed it over -- no acknowledgment, no apology, zero accountability. I genuinely wanted this to work. It didn't. Their prices are low for the POBox but not worth the headache. I'll be taking my business elsewhere.

I use this UPS Store for all of my shipping, mostly returns. The most recent experience with Karen…read morewas great. She handled my multiple returns quickly and efficiently. The store is conveniently located in the Countrywood Shopping Center, next to a Safeway, Starbucks, McCaulou's Department Store and a CVS.

Came in on Saturday morning and RUTHY was soooooooooo rude! The store was not even busy just myself…read moreand another customer but the blatant attitude and disrespect was very prevalent. Never have I had an experience like this at a UPS Store. Some people should not be in customer service.

I had a Box I had to send back to Amazon !!!…read more This UPS store happened to be close to where I was Shopping So I stopped by and bought my Package there!!! When I arrived there, I got into line . When it was my Turn I walked up to the Counter!! The Clerk Greeted me and Scanned my Package into the System!! I was presented with a Shipping Receipt and then I was Gone With the Wind Fabulous!!!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hands Strong!!!! Number 34 out of the Top 50 list of the most Prolific Yelp Elites of 2025 !!!!

I've honestly waited until I had a few visits here before leaving my honest feedback. There is no…read moreother way to put this, this is truly a miserable location with miserable employees. When you walk in, you can never expect to get a smile, usually not even a greeting, even when you're standing in line for a while. Always only one employee. Nothing moving quickly or efficiently. This morning I was in line behind someone who looks like they were getting a passport. I waited for what seems like forever before the employee even turned around to say he would be right with me, as his back was to me (and all the customers) the entire time. He had the customer behind the counter, trying to take fingerprints....and apparently she couldn't understand the simple concept of laying her finger flat on the scanner. No surprise here, this idiot customer parked her car right in front of the store taking up one and a half parking spots. Behind the employee was a poor UPS driver with a dolly full of packages just simply waiting to get past him to his truck. Trapped behind the counter with the employee blocking the walk way. He stood there for what seems like forever because this employee couldn't even be courteous enough to take five steps to the right let him pass by. Before this, the employee is having a conversation with this passport customer about how this is his girlfriend's neighbor and what cars are in the driveways and what color houses they are for identifying markers. All while I sat there waiting patiently, a line collecting a line behind me. The woman behind me left her letter and left. I finally took my packages and walked out, super pissed as I write this. Probably should wait until I cool off, but an angry toy he speaks a truthful heart. I waited foreverrrrrrrrrrrr for nothing. This morning was a complete display of lack of consideration, respect and urgency for other people's time. I can't stand this location. But at the end of the day, I know better than to come here.

The staff is helpful, the store gets busy and they handle it well. I'm a regular there.read more

Smooth transaction without hassle. Friendly staff that seems to know their stuff. Good, efficient…read moreservice.

Amazing polite service. Very helpful! All of my questions were answered and I really appreciate it.read more

The UPS Store on Monument Blvd is a clean, organized, and very convenient location for all your…read moreshipping and printing needs. The store is well-maintained, with tidy counters and neatly arranged supplies that make the whole experience smooth and stress-free. It's easy to find what you need, and the layout makes dropping off packages quick and efficient. The staff is helpful, professional, and always ready to assist -- whether you need packing support, printing services, or simple package drop-offs. Their friendly service, combined with plenty of parking in the shopping center, makes every visit easy and accessible. With reliable shipping options, mailbox rentals, printing, shredding, and more, this UPS Store is truly a one-stop shop for the community. Highly recommend supporting this location for its cleanliness, great organization, and excellent convenience.

I've gone into this The UPS Store to return Amazon items as well as get passport photos done and…read moreevery time the service is incredibly helpful and prompt. They're very centrally located and easy to drop into and they took quite a bit of care and time completing the honey and my passport photos. Overall we're fans of this location and always appreciate their help!

The service is not prompt but kind. There was no one in line or in store but the employee still had…read moreme wait two minutes before coming to the register so I could send an Amazon return which is fine if it weren't for their embarrassing problem... The issue with this UPS is it is the mustiest smelling store location I've ever been to (and I've lived in 7 different cities)! From the moment you walk in, the stench of sweat, dirty carpet, and human *gases* hits you so hard. I scrunched up my nose and held my breath the whole time I was waiting for this man to come to the register. I wanted to run out of there the whole time. It's also dimly lit and kind of narrow space which combined with the musty smell feels claustrophobic. I will not be returning to this UPS store and will be choosing a different form of return for Amazon such as FedEx or if it must be UPS, another UPS store location but definitely not this one.

Courteous staff . I love this UPS especially because it is open on Sundays until 4pm, which is a…read morebenefit to folks that work full time jobs during the week. I find the staff to be especially courteous and welcoming which is a bonus. Give this place a try. You won't be disappointed.

This is hands down THEE best UPS store I've ever done business with!!…read more The owners are genuinely wonderful people. Kind, welcoming, and always incredibly helpful. Every time I walk in, I feel like they truly care and want to make things easy. They consistently go above and beyond, whether it's shipping, printing, or helping sort out all the little details. They're patient, thoughtful, and always make sure everything is handled right. And I especially have to thank them for their patience with my endless Amazon returns, lol!! I've brought in more than a few, and they've always been friendly, efficient, and gracious about it. Great service is one thing, but genuine kindness is something else entirely. This place has both, and it's rare. I am so very lucky to have them in my area :D

What a beautiful space. Brand new with high-end design…read more The office staff is beyond friendly and reliable. The office areas are larger than other shared space locations. There is underground parking for tenants and constant security presence in the building main lobby.

From the owner: Premier Workspaces provides full service flexible term shared office space rentals for 1 or more…read moreperson local businesses. Premier Workspaces is a great place for large and small businesses, attorneys, accountants, financial firms, entrepreneurs, and startups to conduct their business.