The address I was trying to mail to overseas was short some pertinent information. Trying circumstance but the male employee, Ryan, stuck it out, working through each stage of the process until we reached success. His patience, persistence in getting the job done - and with a smile - to my surprise, because I was stressed. Terrific employee on every level. read more

Located in the Moraga Shopping Center, this UPS location is definitely on the smaller end with a very tight hallway that quickly overflows when a line starts to form. They have a self-service kiosk near the front entrance that I've utilized a few times for my Amazon returns. read more

Today I had my 3rd not great experience at this UPS Store location. Without getting too into the details earlier in the month I brought an amazon return in. The woman behind the counter scanned my qr code and provided a receipt though she indicated the system was down. She didn't seem to suggest it would be problematic but on finding that my return is not showing up at amazon I went back to UPS again today to see what I can learn. I was told, yes there had been a system issue but that there is no way for them to help track my package. She suggested I should just "call amazon". No "im sorry", no concern at all. Had I known this was a possible issue I wouldn't have left my package for which I"m now potentially sacrificing the $ associated with the return. I also tried to drop off a bag of Nespresso pods for recycling and was told they wouldn't take wihtout a label (there are no labels for these). I've been dropping them there for a few years with no issue - I asked the manager and she said they just toss them. Unbelievable. I have always checked in with someone, i.e., I don't just place the bag on the counter and in all cases in the past the person working there has told me where to place them - This is astounding to me. read more

Generally slow and inattentive service. You walk in to the store, no one says hello to you, or that they will be right with you, you have to wait patiently for them to fully complete their task before they even acknowledge your presence. read more

Worst and slowest UPS store in the entire Lamorinda area. There's only one person here to deal with tipping copying passports and everything. I've been here 15 minutes so far and I'm getting ready to leave. I hate this store. read more

I just dropped in to this location today for a return and had to quickly comment. The dude working there was who every business wants as first line with customers. Friendly, helpful, "no problem I'll take care of that" - just all around great service and attitude. The woman in front of me was smiling when she left. UPS take note and greater Moraga: this is your place! read more

I am super impressed with the level of courtesy and how Shamim and Kim helped me. I had a return that wasn't registering correctly in the computer. Shamim and Kim went above and beyond to navigate the program to actually bypass the barcode and select the exact items I had in hand to return. I can't imagine any other UPS store helping me out like this. I highly recommend this location and thank them for their courtesy and going the extra mile to help me. read more

If you know me by now, I am all about supporting the local businesses which means this UPS is one that I frequent. Parking is easy either in the front or back of the shop because it's in a shopping center. The store is narrow and crammed with stuff which looks a bit like a safety hazard to me. The employees are okay. They don't emit a lot of warmth or welcome when you walk in. And, there is one male employee who needs to step up their hygiene. Makes for an unpleasant experience unfortunately. Today's adventure was to make copies but I encountered a long wait time as the employee was helping an elderly woman with her purchase. She didn't know what size paper to use or what type of paper. The employee gets credit for their patience for sure. There is only one machine for copying and faxing and you can't operate without their assistance so you have to wait in line and then go back in line to pay. On most days there is no line until December! I know it's the busy season and I need to be more patient. I'm trying. Support your local businesses. Find when the off peak read more

The UPS Store - The wait is painful. - Shipping Centers Near Me - Moraga, California

I LOVE our little ups store with convenient parking and friendly people helping me. Alas I visit it a lot to return items and I am sometimes mortified by my amount of returns but they're kind and non judgmental and just get me quickly back on my way. I really appreciate it! read more

This place really is the best. Customer service is always great, as in friendly, but they also know what they're doing. It seems like every time I go in they come up with a way to go above and beyond in a way I never would have thought of or expected. Moraga is lucky to have them. Highly recommend. read more

Some extremely rude employees. Instead of trying to solve the problem, they yell at you, kick you out and make you feel like you are nothing in front of them. Watch out before you go in there especially if you are a people of color. read more

This my local ups store , close enough to walk to , practical enough to drive when on my way somewhere. Super busy little place but it keeps on churning. Hardly ever a long wait read more

our family frequency the UPS store in Moraga quite a bit. We make all of our Amazon returns there because it is quick and easy. this location has helped us notarize many documents over the last few years. we have worked with several of their notaries and they are all accurate and efficient. UPS store in Moraga is a gem for our . read more

If I could do zero stars, I would. I dont know how the actual store employees are as I have not been there but the owner, Jeenul Singh, request our service (HVAC) because the air was not working. We told her how much our diagnostic fee was and she verbally agreed. Our technician found the problem and we sent her a quote to repair. She called our office and asked if we could lower the price as it was too much. We told her we were sorry that we could not and she continued to say, she would not pay the diagnostic fee then because she did not sign anything and hung up on us. Poor business woman is an understatement. ZERO stars for her business ethic. read more

Best UPS store. I'm writing this literally as I'm getting back into my car. The workers are always so friendly, efficient, and helpful. I love my conversations with them every time I come in. Thank you so much! read more

Shoutout to Elijah at the UPS store! He is my favorite employee, as he is always cheerful and friendly even with some of the more repetitive tasks, like Amazon returns. He is very patient if you are returning multiple items and need to bring up multiple barcodes on your phone via the Amazon app (I try to be ready, but the app is always glitchy). He also is the only that doesn't make me feel like I am bothering them for coming in to do a return. Elijah will go far in his career, wherever it may take him, because he has the customer service skills and personality to work with anybody. read more

I'm so disappointed that I need to find another ups store - I've been coming here for years! I mailed an overnight envelope for my sons rent 9 days ago. (His old-school landlord won't accept electronic payments). $45 and no sign of the check - still! Apparently the driver made a mistake on the address but that was a few days ago. Still no rent check! I've made 4 calls and 2 visits to UPS to try and find the package. THE ONLY response I get is the manager will get back to me the next day. Do I cancel the checks? What happened to Doug? He made one attempt to call me Monday, but I haven't heard back. It's Thursday. Pretty frustrating and disappointing. 1/13 Doug finally called me back and knew nothing about this. He is tracking the pkg and filing a claim for the charges, including check cancelling fees. He has redeemed some if my faith but his employees need some training. read more

The new owner of this store is an exceptionally poor business woman. She fails to maintain and issue timely invoices and then harasses people for payment presenting dated bills some 6 months old to the prejudice of customers who rely on timely billing to manage their accounts. She is mean and rude. I strongly suggest using any entity other than this one. read more

We went there to have some papers notarized. There were 2 ladies behind the counter. Never acknowledged our presence when we walked in. We were there for a good 5 minutes until a young man asked if he can help us. Unluckily, the notary person was the same lady who just looked at us when we came in. I don't think we'll go back there even though we have used this business for the longest time. The particular lady can work on her customer service skills. There is one particular thing that nags my mind why we had the kind of reception we got but I don't think it is fair for the business to mention it here. Lady, pls. work on your people skills. It is your customers that keep the place in business. I come from the same area (patients and their families) and trust me, I know what I am talking about. Thank you! read more

Best ups service ever. Fast and very very friendly. Wish the UPS in our area at Tracy is like this. read more

The UPS Store - Ups store. - Shipping Centers Near Me - Moraga, California

I've been a regular customer for years and always loved the warm, friendly, neighborhood vibe. You were always greeted with a smile. Sadly it has completely changed to now a very cold, impersonal atmosphere and I think this is due to one of their managers- she is ice cold- looks miserable every time I've been in. It's now quite an unpleasant experience. In fact my visit to the DMV was so much nicer than this. Life is too short to choose unpleasant and rude. I will take my business elsewhere until they turn it around. Hopefully they will! read more

Generally speaking I avoid this UPS store. When you walk in the store, it is absolutely not appealing and an energy suck. The woman that was in there today was horrible. She sat there on the back counter, looking at her phone grumpy as all can be. She absolutely demonstrated that she did not want to be there nor did she want to work. One of the other employees asked for help. She begrudgingly helped him and acted like it was a big deal. Not once did she acknowledge the fact that I as a customer was even there. I would recommend going to the Orinda UPS store. Ever since they changed ownership, they have hired a new very friendly crew. read more

Sean from this store is a really chill, helpful employee. I had a package that I had dropped off the day before that didn't show up on my tracking. When I came into ask about it, he said they don't always show up right away. That actually did not occur to me. He was right, it showed up a few days later on my app. Helpful workers here, I have to say it's kind of a cramped space all around. They're making the best of some pretty narrow, dimly lit working conditions, especially in these pandemic times when personal space is more desirable than usual. I liked their previous location in the same shopping center around the corner. All in all, I'm glad they're in Moraga, and this is a good place to bring your packages. read more

What a clown show. Called to speak with someone to take passport photos and was told to "Come on down". Get ready... Drive down, they look at some boxes in the way and just refused to move them to take the photos. Nothing more than a shrug when mentioned we came down because they said so. Mistakes happen, but going out of your way to make a customer's life inconvenient is worth of a crappy review. read more

Thank you again ! At this location you have always been amazing and helpful to me ! Today once again Megan was above and beyond incredibly helpful, patient and so professional, she completed my list of needs and made it such a pleasure to once again depend on you .Highly Recommend!! Cindy read more

I want to thank Elijah and Forest for ALWAYS providing me with excellent service. They help me with everything and get me out quickly. They're always so happy to help me and even staying way past closing time!!!Best UPS store. Thank you again. Reg Customer read more

Chano was very friendly... Good service... and very approachable staff. Also... Convenient location for me to drive to.

The manager or dark haired woman in this store is very rude. I walked out. Was very obvious she was not into helping at all. No other customers. Just me. Went to Lafayette store. He was amazing read more

Great team at this location will come back again the team very very helpful and went beyond there job in helping me out with my packages will come back here all the time for that kind of service read more

A shout out to Moraga UPS Store and employees Forest, Sam and Klay who were creative in developing a waterproof, protective package for 4 photo collages I needed to send to relatives in CT - at a cost comparable to the US postal service. Thank you! Hill H. read more

Not all UPS stores are the same and this one is the BEST! So friendly and efficient. I'm usually done within 20 seconds and they have taken care of all my needs! - they have a box by the door for already labeled packages - they have a USPS box for those packages - they have a box for used batteries - the employees are quick and kind when I need to mail something Everything about this store makes my life easier!! read more

Yelp led me to their notary service. I had a client meet me here to sign an important document. Notary Sean Tedlock, went the extra mile. The signing was fast, professional and easy. What really impressed me was his follow through. Later that day I wrote a letter Requesting Certified Copies of a Page out of Notary Journal pursuant to Cal. Gov. Code § 8206. I included a return envelope and exactly 7 days later Sean not only returned copies of the page I needed, but he provided an original Certification by Document Custodian. His quality combined with efficiency equaled any prior great notary services. This, from a guy who has been a part of over 400+ notary signings. Sean, count on me returning the next time a notary is needed in the east bay. read more

The excellent customer service by the courteous employees keeps me coming back to ship my packages at this location. Plus, they are super efficient and always ask if I need a receipt with my tracking number. *Note: They have copy machines in case you don't have access to a copier/printer or a copy center. The employees will even help you! read more

I come here regularly for either notary services, UPS mailing or Amazon returns. They are always efficient and friendly. I'm so happy that their is always close parking and their hours are great. read more

This is the only ups store I frequent because of how easy it is to park and be in and out. Since moving here I've only been to this store and go out of my way to drive to this particular location. In general I feel like the customer service is just not there. Everyone seems extremely miserable working there, specifically the women. Would it kill them to be polite?! I went in to drop some packages and was the only customer in the store, I was completely ignored by the woman at the register. Even after making eye contact with her and waiting she didn't even acknowledge my presence. I patiently waited until she finally asked me what I needed. She did take my packages, but it was like she was in complete misery while she was doing it. Her frown and body language made me absolutely uncomfortable. I finally asked her what her name was after she was done printing my receipt and she smiled condescendingly and said "Forest". I'm not sure if she was having a bad day or if she's that miserable all the time, but good lord I'm sure she drives customers away. I for one will not be going back and will take my business to the closer UPS in Orinda. If I had someone like her representing my business I would be appalled at the lack of customer service. Maybe she should be encouraged to find a new job if she's not dedicated to her current role at the UPS store. All other interactions with employees have at least been pleasant, this has been the first time and honestly the last. read more

Where are you Doug....The previous owner has sold the store. The 2 employees, both women are totally rude. I use to go in and they would scan the QR code and I was good to go. They told me that they have no way to scan the code and since I did not bring a printed UPS address form I had to pay $3 to send them an meal so they could print it. When I told them that I had never done that since I had been coming to the store the one woman then told me that I could just leave. I told her that I was not talking to her and she told me to leave again. I held my ground until my package was ready to send. Whatever you do NOT go to the UPS store in Moraga or Lafayette. I have had the same attitude from both stores. None of the old great employees are there any more. And the prices of boxes and packing has gone way up in price. I can only hope that the previous owner got all of his money because the idiots that run the place now are total jerks.I can hope that they go bankrupt1 read more

Since when does a UPS Store get such positive ratings? (4 star average rating as of this post) All I can say is, well deserved! The staff is highly competent and happy to help. One time they also pretty immediately turned around an emergency print job for me when my printer ran out of ink. They also do fingerprints for school volunteer services. You can even drop off USPS packages here. My one stop shop for lots of stuff! read more

Simply the best! I've been here a handful of times, generally for shipping services, and it's always been a breeze. Fast, prompt service, with a great attitude. Recently (at my wife's recommendation), I came in with a handful of items to ship to a relative (e.g. kid's artwork, a framed picture, etc.). I hadn't prepackaged or wrapped anything. I was helped immediately, with the associate working to find the best combination of packaging to keep costs down and efficiency up. The entire process was a breeze. Now I know why my wife is such a big fan. I'll certainly come here first for all of my shipping, packing, copying, notary, etc. needs. read more

I wasn't very pleased I went in to get a finger print scanning for a job , i was expecting 10min took way longer .. they were just standing around no one really helped the lady who was struggling todo the scan she barley knew what she was doing & could easily tell it was her first time plus she didn't give me a receipt! ‍ read more

Really friendly staff always able to assist with whatever task I've come in to complete.