Helpful services. In and out in about 5 minutes. Nice selection of cards and priority boxes too!read more

I send an item express. Online tracking said it was delivered two days later, but in fact, it…read moredidn't arrive to its destination until six days later. When I went to ask why they said there was a weather delay, which was false because it was fine in California or six days. And then he said we don't guarantee anything it got delivered. I don't think this business is functioning anymore.

I had such a great experience with Ruth at the Walnut Creek US Post Office today. It was actually…read moremy first time mailing something in a long time, and honestly... I came in completely unprepared. I walked up to the counter holding just two cards in my hands. No envelope, no stamp, and I hadn't even written the address yet. I thought for sure she was going to send me out of line and tell me to figure it out myself near the front door. Instead, she paused for a second, kindly explained exactly which envelope I needed, told me where to find it, and then told me to come right back to the front when I was done so I wouldn't have to wait in that lonnnnng line all over again. That small gesture honestly meant a lot. She made me feel respected and like my time mattered, even though I came in unprepared. What also stood out was how she was helping her own customer while calmly assisting another colleague with a complicated customer situation at the same time. She stayed patient, respectful, and professional throughout the entire interaction. When the line started getting bigger and bigger, Ruth stepped in, swapped customers to help with the more difficult situation, and solved it within seconds. The most impressive part was how genuinely kind and calm she stayed the entire time. She made what could've been a stressful environment feel smooth and welcoming. People always joke that post office employees are rude or angry, but Ruth completely changed that perception for me. She's hands down the best person I've ever encountered at a post office, and because of her, I'll absolutely be coming back to this location more often.

Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

This 5 star rating belongs to Freddie because he was such a great help!…read more I went to the other USPS on north Broadway in Walnut Creek and received zero help. They wanted me to pay more for shipping (the shipping was more than the actual cost of the item). Instead of advising me on what I should do, the lady simply said, "if it doesn't get there, that's your fault". I went to this location and explained to Freddie of my situation and he immediately provided the best service as possible. He helped me repackage my item and subtracted the difference of what I had to pay. The employee at the North Broadway didn't even want to subtract the difference, and wanted me to pay $7.50 on top of the $1.32 that was already paid for. Thank you for the amazing service Freddie!!!

I have never been a fan of having to go to the Post Office until I began going to this location…read more FREDDIE is the bomb! He always has a huge smile on his face, is very kind, helpful and has a darling sense of humor! A note to his superior.. give that man a raise, he's an absolute gem! Because of Freddie I look forward to my visits there

I've been using this post office for 3 years. Mostly for simply having a package with a prepaid…read moreebay label on it scanned, so that I have a receipt that it is now in the possession of the USPS and my buyers know it is now en route, out of my hands. Occasionally I might ship something else, or need stamps, but I do those things when I bring in a package to be scanned. So for 99% of the business I have done at this post office for 3 years is so simple as to take only a minute or two. Today was the final straw, and I will never use this post office again, for anything, not even to drop a stamped letter in the slot. This is a small post office, not large, as some have claimed. The retail portion is rather small. There are four clerk stations. Most of the time there are two staff - one in the back, busy with things that don't involve dealing with a patron, leaving one staff person manning the counter. There are four stations. Why not close up the other two that are NEVER used? I was in there on an ordinary Thursday in mid-January. This is not "busy Christmas season" when one could expect a long queue . I should have been in and out of there in 1-10 minutes. I walked in and the older man with the white hair and the dismissive attitude was working on something other than helping patrons, for nearly an hour. There was a younger, dark-haired man (30s?) who was disappearing in the back, as he was seeming to help a patron with some complicated business. The third staffer, an elderly woman with long hair and a pleasant manner, was embroiled for over an hour in what appeared to be a very complex bit of business with a man who was shipping two large packages. I stood in the queue of about 18 people, for nearly 40 minutes, while this woman did not for one moment ask anyone waiting if they had a package to drop off, or were simply buying stamps, whereby she might have helped them first, rather than spend an hour or longer with ONE patron who needed to be hand-held through all manner of paperwork for his complicated shipping issue. No apologies from any of the three staffers. The message was clear: we simply do not care about any of you. They couldn't have cared less about the wait time. Isn't this job SERVICE to the patron? That involves clear communication about how long they can be expected to wait, apologies for delays, and asking who has the fastest business to attend to. People who need an HOUR should not hold the line up for nearly 20 people, when it isn't holiday crush time. WHY DON'T THEY SIMPLY HAVE A SELF-SERVICE KIOSK in this post office? There is one in Lafayette, and the Lafayette one is much smaller than the Moraga! Just put in a self-service kiosk and half of your patrons do not have to stand a half hour or an hour to buy a few stamps or to get a receipt for a prepaid label! My business here took LESS THAN A MINUTE, yet with no apologies I was left to stand, with a bad back and aching hips, for over half an hour. Another thing is they routinely do not scan packages or flats for acceptance until the NEXT DAY, even when I've put them in the collection bins BEFORE 5pm. The young man whose job this seems to be leaves them in the bin until the end of next business day. When I have been fed up with standing in line and left my package with the prepaid label on their counter, it did not show up in the system as in the possession of the USPS until 12-24 hours later! How is this acceptable? I am fed up with poor service, when these people are paid very well for their jobs.

A real small town, caring post office! They even called to tell me about some packages that had…read morejust been delivered at my po box right after I'd been there. I have never had a problem here with my po box, sending packages, etc. There is a cost for my po box but after a few thefts at my house, this is worth it! Thank you to all the efficient, caring & knowledgeable staff.

My favorite errand to run is always Lafayette Pack & Ship. Sue and Ian are such a pleasure to visit…read moreand they do a great job with whatever I need them to do. Ian has notarized all kinds of things for our small business. He has taken passport pictures. He has packed and shipped many, many packages to send all over the country. Sue does a beautiful job printing my company newsletter every month. The pictures are bright and clear and all the colors pop. I really like the paper also. It has such a great feel. I am always getting compliments. The printing is always so quick too! I email Sue a pdf and she always calls me within an hour or two. A few times I have been one of those difficult customers with some thorny problem and both Sue and Ian are irrepressibly cheerful and innovative with their problem solving. I feel lucky to have them in my neighborhood.

Great people and great service; I had the need for extensive notary services and secure shipping of…read moredocuments to Zimbabwe....quality assistance and service support...5 star all the way.

I fractionally own an international professional services practice, with a large office in San…read moreFrancisco, where my Firm has full time, in-house graphic designers. Nevertheless, several times each year, I have complex graphic design projects (both personal and work-related), which require short turnaround and meticulous attention to detail. This year's project was last minute and particularly challenging. Nevertheless, UPS Store Manager Amibe (whom I've worked with now for over 3 years) eagerly accepted the challenge and never gave up. Amibe is an absolute magician on the computer. Amibe's commitment to excellence means I'll never consider returning to nearby "Brand X" for graphic design, delivery services, or Amazon/Whole Foods package returns. ken m.

I came to drop off a prepaid package for my handicapped mother right before closing. I had already…read morelet the staff know I was coming in while she was parking. The staff member seemed frustrated and closed the door right in front of my face and locked it as I approached. I understand closing times, but this was a prepaid drop-off and would have taken seconds. A more courteous and understanding attitude would be greatly appreciated, especially in situations like this.

Friendly Competent service. Very thorough…read more She helped me make sure that all my packages shipped correctly, and that I had list of what shipped so I can follow up to make sure all my clients got what they ordered

I came to return a package for my mom at this USPS store and the guy was nothing but rude. When he…read moresaid he'd give a free bag but said "next time tape it" I felt his tone came off harsh because at most post offices and even UPS stores they usually package stuff for me and all I came to do was simple return. He also expected me to give a happy face review for the service when his tone was harsh. If a manager can tell him how to talk to customers for future reference that would be great.

It's private. Workers are great!…read more Amazon locker and student PMBs are good and reliable. Hours are limited for service from a staff member. I've gotten many packages both in my PMB and in Amazon Locker Alana. Campus is open for a good part of the day but it's potentially only meant for students, staff, and faculty.

10 people in line. 1 clerk. She is doing it all including passports. Voices heard in back laughing…read more Maybe she could ask for assistance from her co-workers?

wanted to give a special shoutout to victor who went above and beyond for me during a package…read moreinterception. amazing post office and so thankful for them!

We came here for the Notary service, and we were not at all disappointed. The notary is the…read morebusiness owner, who gave us his full attention in doing all the tasks that notaries do when witnessing the signature of an important document. He dutifully checked our IDs, and ensured that all the paperwork, fingerprints and logging were done carefully and properly. Best of all, each signature was very inexpensive, as we only had two signatures to be recorded - $15/signature, which is the going rate for getting notary services at a local copy/mail/package estabilshment like this. Yes, we shopped around! And best of all, the notary at Copymat is always here, unlike other package shipping/copy places where notary services aren't always available. I would not hesitate to call upon Copymat again for future notary duties in this area! Thanks Copymat, you got the job done for us!

I can't recommend Copymat Walnut Creek enough. As a paralegal at a local firm, I recently had an…read moreurgent, large-scale printing project with a fast-approaching trial deadline. On Wednesday, February 18, I reached out needing two full sets of trial documents totaling more than 5,400 pages, with everything completed before the following Monday. After calling multiple large chain print shops and being told the turnaround wasn't possible, I contacted Copymat and spoke with Shawn, the owner. Shawn and his team immediately stepped in with professionalism, clear communication, and a genuine willingness to help. They completed the entire project by Friday morning, allowing me to finalize everything by Friday afternoon and stay fully on track for trial. The quality of the work was excellent, the turnaround was incredibly fast, and the customer service truly went above and beyond. It was a huge relief during a stressful week, and I'm extremely grateful for their help. Copymat Walnut Creek absolutely saved the day for our firm, and we will definitely continue using their services. Experiences like this are exactly why supporting local small businesses matters.