Great customer service! At a UPS Pack and Ship, this is really all that matters. I'm not sure about…read morevalue (which depends more on service needs anyway), but the employees will definitely do their best to handle whatever business you have.

Quinn, a sales associate, is fantastic. Super helpful, friendly and great attitude. Was very nice…read moresending a returned item, for a change.

Excellent service from Copymat. I was shopping around for a place to photocopy numerous documents…read morethat were easily above 100 pieces and I was appalled when I initially tried Staples at how they jacked up the prices lately for self-service photocopies. I tried FedEx / UPS store (only nominally less by a few cents, the Local Library in Concord (too inconvenient because they only accept dollar bills), and a printing press in Concord (equally comparable to copymat but they closed by the time I got out of work). I was in and out in less than 10 mins and I paid 50-60% less than what I would have paid for at FedEx or UPS store. I will definitely come back here if I need photocopy needs.

We came here for the Notary service, and we were not at all disappointed. The notary is the…read morebusiness owner, who gave us his full attention in doing all the tasks that notaries do when witnessing the signature of an important document. He dutifully checked our IDs, and ensured that all the paperwork, fingerprints and logging were done carefully and properly. Best of all, each signature was very inexpensive, as we only had two signatures to be recorded - $15/signature, which is the going rate for getting notary services at a local copy/mail/package estabilshment like this. Yes, we shopped around! And best of all, the notary at Copymat is always here, unlike other package shipping/copy places where notary services aren't always available. I would not hesitate to call upon Copymat again for future notary duties in this area! Thanks Copymat, you got the job done for us!

This is most unhelpful FedEx for miles. They don't answer their phones, and when you show up to ask…read morewhy, they give you the laziest excuses in the book. Go elsewhere. You'll thank me later.

I send documents to be printed here all the time for work and some charitable projects. The staff…read moreis helpful and always on time (if not early!) getting the print jobs done.

Quinn was so patient and helpful with my return. What a pleasure to interact with an incredibly…read morehelpful, upbeat and kind employee of UPS.

Quinn at the Lafayette store is super helpful every time I come in and helps me save time and money…read morewhenever the opportunity presents itself! It seems nobody ever goes unhappy with her service. A+

This is one of the better locations and isn't too busy most of the time. Service is great and it's…read morein a shopping center with plenty of parking. Everything is convenient.

This 5 star rating belongs to Freddie because he was such a great help!…read more I went to the other USPS on north Broadway in Walnut Creek and received zero help. They wanted me to pay more for shipping (the shipping was more than the actual cost of the item). Instead of advising me on what I should do, the lady simply said, "if it doesn't get there, that's your fault". I went to this location and explained to Freddie of my situation and he immediately provided the best service as possible. He helped me repackage my item and subtracted the difference of what I had to pay. The employee at the North Broadway didn't even want to subtract the difference, and wanted me to pay $7.50 on top of the $1.32 that was already paid for. Thank you for the amazing service Freddie!!!

I was quickly taken care of not knowing what the best course of action was to mail a…read moremany-pages-long application. I'm fairly trusting that I was recommmended the most effective, yet cost effective solution. I guess we'll see if my application gets delivered on Saturday like the delivery confirmation slip I paid for says. I appreciated that this post office is open until 5:30 - gone are the days where the mini post office in Moraga, which is down the street from the office, was just a five minute walk away.

They either lost (or stole) another one of my packages. Now I will have to refund another buyer who…read morewill also be disappointed that they never get their item. They are very lazy here and refuse to properly scan packages with prepaid labels - unless you stand in line and demand a receipt, whereby they must run their little wand over it to show an acceptance scan, showing receipt by USPS, date, and time. If you hand it to them and just leave, or if you place it on the counter, chances are it will disappear. I went in there a few days ago at a few minutes to 5pm, there was another patron being helped at the counter, and as I am a considerate person and did not want to delay the young man at the counter, I didn't ask him for a receipt, trusted him, and simply handed it to him. My package was then thrown out, stolen, or drifted into the Twilight Zone. None of the clerks there are a bit helpful. They shrug their shoulders and refuse to accept any accountability. Never going into this post office again. (I know I said as much in JANUARY, but this truly was the final straw). ADVICE: to anyone who uses prepaid labels, you MUST get a receipt at the counter no matter the time, no matter how long the line is, no USPS clerks can be trusted at any of the post offices, and none accept accountability for missing packages. ANOTHER THING: don't accuse me of agesism, but I can't understand why there is a woman who works here who has to be at least in her 80s, is clearly in pain and can hardly move with a bad back, still working here, full time. When will she enjoy her pension? Don't they get a good enough pension upon retirement? I can't imagie she "needs" to keep working here, since they get a good pension when they retire. Due to her age and delicate health she moves very slowly and it slows down the line. Being kind is one thing, but please know when it is time to retire!

I cannot say enough wonderful things about Elena at the Mt. Diablo FedEx Office! We came in…read morestruggling with the sizing and printing for a DIY wedding project, and she immediately went above and beyond to help us. She figured out the correct sizing, helped us choose the perfect paper, made sure everything printed correctly, and then even helped us cut everything out! She also showed us how to use the cutter so we could work alongside her. We genuinely could not have completed this project without her. Elena was incredibly patient, knowledgeable, friendly, and kind. I honestly can't remember ever receiving customer service this exceptional. FedEx is so lucky to have her, and I truly hope management recognizes what an amazing employee she is. Thank you, Elena, for making our wedding project come together perfectly!

I don't know why people complain or rate this location poorly. They've been nothing but helpful…read moreevery time I've been there for any reason. Shipping. Drop off. Print jobs. Rush printing. Questions. I am literally sitting here right now listening them handle all kinds of customers in person and on the phone and in each case they're professional, helpful, and efficient. When I have the time on a printing project I'll use another locally owned printer who's great, but these folks are great in a pinch and I've never had an issue with them, even if I'm the one that screwed up something.

Outstanding service! The staff here is amazing and very helpful, I have to say the building is very…read moreclean too. Overall I am surprised by the friendly service.

I am so grateful to the USPS Annex location. I called them yesterday to let them know I was…read moreexpecting baby chics to arrive and I was worried about them arriving in the cool weather. They called me at 7:30 a.m. this morning, before they even opened, to let me know my chicks arrived. When I went to pick them up, I notice they had put a blanket over the box to help keep the chicks warm. Thank you so much for the extra care! I am so impressed with the service and going above and beyond my expectations.

Great! Very helpful new owners. Will come again next time I need help xxxx cxxx. Inread more

Finally, I found my Go-To UPS Store close to home! Under new management, the owners are very warm…read moreand welcoming. The staff is very knowledgeable and helpful. And best of all, they are open on Sundays! I highly recommend this UPS Store for your needs.

The address I was trying to mail to overseas was short some pertinent information. Trying…read morecircumstance but the male employee, Ryan, stuck it out, working through each stage of the process until we reached success. His patience, persistence in getting the job done - and with a smile - to my surprise, because I was stressed. Terrific employee on every level.

Located in the Moraga Shopping Center, this UPS location is definitely on the smaller end with a…read morevery tight hallway that quickly overflows when a line starts to form. They have a self-service kiosk near the front entrance that I've utilized a few times for my Amazon returns.