My favorite errand to run is always Lafayette Pack & Ship. Sue and Ian are such a pleasure to visit…read moreand they do a great job with whatever I need them to do. Ian has notarized all kinds of things for our small business. He has taken passport pictures. He has packed and shipped many, many packages to send all over the country. Sue does a beautiful job printing my company newsletter every month. The pictures are bright and clear and all the colors pop. I really like the paper also. It has such a great feel. I am always getting compliments. The printing is always so quick too! I email Sue a pdf and she always calls me within an hour or two. A few times I have been one of those difficult customers with some thorny problem and both Sue and Ian are irrepressibly cheerful and innovative with their problem solving. I feel lucky to have them in my neighborhood.

Great people and great service; I had the need for extensive notary services and secure shipping of…read moredocuments to Zimbabwe....quality assistance and service support...5 star all the way.

We came here for the Notary service, and we were not at all disappointed. The notary is the…read morebusiness owner, who gave us his full attention in doing all the tasks that notaries do when witnessing the signature of an important document. He dutifully checked our IDs, and ensured that all the paperwork, fingerprints and logging were done carefully and properly. Best of all, each signature was very inexpensive, as we only had two signatures to be recorded - $15/signature, which is the going rate for getting notary services at a local copy/mail/package estabilshment like this. Yes, we shopped around! And best of all, the notary at Copymat is always here, unlike other package shipping/copy places where notary services aren't always available. I would not hesitate to call upon Copymat again for future notary duties in this area! Thanks Copymat, you got the job done for us!

I can't recommend Copymat Walnut Creek enough. As a paralegal at a local firm, I recently had an…read moreurgent, large-scale printing project with a fast-approaching trial deadline. On Wednesday, February 18, I reached out needing two full sets of trial documents totaling more than 5,400 pages, with everything completed before the following Monday. After calling multiple large chain print shops and being told the turnaround wasn't possible, I contacted Copymat and spoke with Shawn, the owner. Shawn and his team immediately stepped in with professionalism, clear communication, and a genuine willingness to help. They completed the entire project by Friday morning, allowing me to finalize everything by Friday afternoon and stay fully on track for trial. The quality of the work was excellent, the turnaround was incredibly fast, and the customer service truly went above and beyond. It was a huge relief during a stressful week, and I'm extremely grateful for their help. Copymat Walnut Creek absolutely saved the day for our firm, and we will definitely continue using their services. Experiences like this are exactly why supporting local small businesses matters.

This is most unhelpful FedEx for miles. They don't answer their phones, and when you show up to ask…read morewhy, they give you the laziest excuses in the book. Go elsewhere. You'll thank me later.

Mailing packages is pretty quick and seamless. But three different times I have used their services…read morefor various other projects. At least twice, more than one employee seemed borderline rude, unfriendly, unhelpful, sometimes seemingly intentionally. They didn't have good communication skills and two times more than a year apart the employees attitudes and demeanor were quite unprofessional and would not be tolerated in most retail settings. I will use other businesses in the future, and if I need FedEx, it won't be the Lafayette branch.

I fractionally own an international professional services practice, with a large office in San…read moreFrancisco, where my Firm has full time, in-house graphic designers. Nevertheless, several times each year, I have complex graphic design projects (both personal and work-related), which require short turnaround and meticulous attention to detail. This year's project was last minute and particularly challenging. Nevertheless, UPS Store Manager Amibe (whom I've worked with now for over 3 years) eagerly accepted the challenge and never gave up. Amibe is an absolute magician on the computer. Amibe's commitment to excellence means I'll never consider returning to nearby "Brand X" for graphic design, delivery services, or Amazon/Whole Foods package returns. ken m.

I came to drop off a prepaid package for my handicapped mother right before closing. I had already…read morelet the staff know I was coming in while she was parking. The staff member seemed frustrated and closed the door right in front of my face and locked it as I approached. I understand closing times, but this was a prepaid drop-off and would have taken seconds. A more courteous and understanding attitude would be greatly appreciated, especially in situations like this.

This 5 star rating belongs to Freddie because he was such a great help!…read more I went to the other USPS on north Broadway in Walnut Creek and received zero help. They wanted me to pay more for shipping (the shipping was more than the actual cost of the item). Instead of advising me on what I should do, the lady simply said, "if it doesn't get there, that's your fault". I went to this location and explained to Freddie of my situation and he immediately provided the best service as possible. He helped me repackage my item and subtracted the difference of what I had to pay. The employee at the North Broadway didn't even want to subtract the difference, and wanted me to pay $7.50 on top of the $1.32 that was already paid for. Thank you for the amazing service Freddie!!!

I have never been a fan of having to go to the Post Office until I began going to this location…read more FREDDIE is the bomb! He always has a huge smile on his face, is very kind, helpful and has a darling sense of humor! A note to his superior.. give that man a raise, he's an absolute gem! Because of Freddie I look forward to my visits there

I've been using this post office for 3 years. Mostly for simply having a package with a prepaid…read moreebay label on it scanned, so that I have a receipt that it is now in the possession of the USPS and my buyers know it is now en route, out of my hands. Occasionally I might ship something else, or need stamps, but I do those things when I bring in a package to be scanned. So for 99% of the business I have done at this post office for 3 years is so simple as to take only a minute or two. Today was the final straw, and I will never use this post office again, for anything, not even to drop a stamped letter in the slot. This is a small post office, not large, as some have claimed. The retail portion is rather small. There are four clerk stations. Most of the time there are two staff - one in the back, busy with things that don't involve dealing with a patron, leaving one staff person manning the counter. There are four stations. Why not close up the other two that are NEVER used? I was in there on an ordinary Thursday in mid-January. This is not "busy Christmas season" when one could expect a long queue . I should have been in and out of there in 1-10 minutes. I walked in and the older man with the white hair and the dismissive attitude was working on something other than helping patrons, for nearly an hour. There was a younger, dark-haired man (30s?) who was disappearing in the back, as he was seeming to help a patron with some complicated business. The third staffer, an elderly woman with long hair and a pleasant manner, was embroiled for over an hour in what appeared to be a very complex bit of business with a man who was shipping two large packages. I stood in the queue of about 18 people, for nearly 40 minutes, while this woman did not for one moment ask anyone waiting if they had a package to drop off, or were simply buying stamps, whereby she might have helped them first, rather than spend an hour or longer with ONE patron who needed to be hand-held through all manner of paperwork for his complicated shipping issue. No apologies from any of the three staffers. The message was clear: we simply do not care about any of you. They couldn't have cared less about the wait time. Isn't this job SERVICE to the patron? That involves clear communication about how long they can be expected to wait, apologies for delays, and asking who has the fastest business to attend to. People who need an HOUR should not hold the line up for nearly 20 people, when it isn't holiday crush time. WHY DON'T THEY SIMPLY HAVE A SELF-SERVICE KIOSK in this post office? There is one in Lafayette, and the Lafayette one is much smaller than the Moraga! Just put in a self-service kiosk and half of your patrons do not have to stand a half hour or an hour to buy a few stamps or to get a receipt for a prepaid label! My business here took LESS THAN A MINUTE, yet with no apologies I was left to stand, with a bad back and aching hips, for over half an hour. Another thing is they routinely do not scan packages or flats for acceptance until the NEXT DAY, even when I've put them in the collection bins BEFORE 5pm. The young man whose job this seems to be leaves them in the bin until the end of next business day. When I have been fed up with standing in line and left my package with the prepaid label on their counter, it did not show up in the system as in the possession of the USPS until 12-24 hours later! How is this acceptable? I am fed up with poor service, when these people are paid very well for their jobs.

A real small town, caring post office! They even called to tell me about some packages that had…read morejust been delivered at my po box right after I'd been there. I have never had a problem here with my po box, sending packages, etc. There is a cost for my po box but after a few thefts at my house, this is worth it! Thank you to all the efficient, caring & knowledgeable staff.

I previously shared a frustrating experience at the store but have had since had multiple pleasant…read morevisits. Last night, Elena helped me streamline the print and go process and helped me figure out how to use multiple payment methods to pay for a print job.... yes I was the customer trying to split payment across a card, cash&change, and a FedEx print card (I'm sorry!). This would've been impossible for me to figure out how to do at the station in less than 20 minutes but Elena had everything printed and rung up for me in less than five. The other staff here are kind and thoughtful and have helped me numerous times by suggesting strategies that have saved me time and money. I also appreciate that this store is obviously well attended by management and employees. In a retail setting it is important for staff to notice who comes in and out of the store and at this store this is executed consistently and in a way that feels customer service oriented rather than hostile

Had a shipping label provided by a seller for FedEx so I came here to have the item boxed and…read morepacked. Store is very clean and the rep was nice, but when I looked at the total, it was $38 and had two boxes. I asked why there were two boxes when my item was already in its own box and only needed to be bubble wrapped and put into one box. He stated that it needs to be in a box within a box and they always do this. I told him that it's ridiculous especially when they are charging $17 a box. No offer to take off a box and pack it how I requested. Will do my best to avoid using FedEx moving forward.

Outstanding service! The staff here is amazing and very helpful, I have to say the building is very…read moreclean too. Overall I am surprised by the friendly service.

I am so grateful to the USPS Annex location. I called them yesterday to let them know I was…read moreexpecting baby chics to arrive and I was worried about them arriving in the cool weather. They called me at 7:30 a.m. this morning, before they even opened, to let me know my chicks arrived. When I went to pick them up, I notice they had put a blanket over the box to help keep the chicks warm. Thank you so much for the extra care! I am so impressed with the service and going above and beyond my expectations.

It stinks in that store, literally and figuratively. The owners' attitude (both husband and wife)…read morestinks. One time I returned five small packages from Amazon and the rude wife asked me, "Don't you ever keep anything from Amazon?" When I asked her if there's any problem with me returning items from Amazon, she got quiet. Another time, I got there 15 minutes before closing and she denied me service saying they're done for the day. When questioned why since there's still 15 minutes left until closing, she nonchalantly told me to come back the next day. No apologies whatsoever. Seriously, these owners don't care about customer satisfaction. Never again.

This store is an absolute pigsty. It's a complete disaster inside work aren't really friendly when…read moreyou walk in the door last time I was there. The lady told me to finish my food and don't talk while I'm eating don't go here go to Whole Foods instead

Sean from this store is a really chill, helpful employee. I had a package that I had dropped off…read morethe day before that didn't show up on my tracking. When I came into ask about it, he said they don't always show up right away. That actually did not occur to me. He was right, it showed up a few days later on my app. Helpful workers here, I have to say it's kind of a cramped space all around. They're making the best of some pretty narrow, dimly lit working conditions, especially in these pandemic times when personal space is more desirable than usual. I liked their previous location in the same shopping center around the corner. All in all, I'm glad they're in Moraga, and this is a good place to bring your packages.

Generally slow and inattentive service. You walk in to the store, no one says hello to you, or that…read morethey will be right with you, you have to wait patiently for them to fully complete their task before they even acknowledge your presence.