Absolutely unprofessional. We brought our Amazon return to this location and they basically told us to go to another site because they don't get paid enough by Amazon to process returns. They also charged me a $1 for about 3 inches of tape. I have been buying from Amazon for years and never have I ever had a UPS site do this. I will gladly take my holiday gifts to a different location for processing. It's sad we can't continue to support our local UPS office due to poor service levels. read more

UPDATE: I am happy to report that there seems to have been some personnel and changes in the culture here because nowadays every time I go in the staff is friendly, welcoming, and helpful. Kudos to the management for turning things around. read more

Our family has had a box at the UPS Store for over 15 years and 3 different owners and they have all exceeded our expectation. Even when the store is packed the staff is always professional and friendly. They are also extremely well trained. The current owner and his team deserve go above and beyond every time. Thank you all. read more

Friendly and helpful. I use them weekly. Passport photos to quick Amazon returns. Never too busy.

Poor customer service I was requesting a package to be sent to a UPS store on the east coast. I had written the address on the package, but was told I needed the store number. I didn't know the number and asked the clerk, Frank? to look it up to add to the shipping label. He said he couldn't and I would have to find the information on my own. he was standing at the computer, but would not assist in finding the store number. Then he gave me the shipping cost, which was $20 higher than the quote I got 30 minutes earlier from another clerk. I asked about this difference, but was not given an explanation. He changed the cost and gave me a look like I was the fool. His attitude and helpfulness need attention. read more

I've had a box here since 2018. I've had a great experience with the previous owners and their staff. I was a little worried when new owners and staff took over, but once they got through working out the bugs, things are just as awesome! The owner/boss is very polite and always smiling. His staff are very attentive, even when it gets busy. All in all, this location is great. read more

Highly Recommend. I return Amazon items often to this location. I had a rough day and must've chosen the wrong box on Amazon for a return and not realized I was supposed to package and print out a label. The owner/manager of the UPS store had every right to turn me away but he saw my sign when I realized I chose the wrong thing would have to package and come back. He said, "I've got you" he printed the label and helped me package everything with his tape etc. He really went above and beyond, I now have even more loyalty for this location. So please visit for your shipping or copying needs :) read more

I gotta say that the manager there was extremely responsive to feedback, and therefore I'm changing my rating back to 5 stars

If I was rating your employee Stephanie she is 5 stars all the way! She is very helpful, solution oriented, and friendly! She cares! Sadly her coworker was so horrible I had to leave mid transaction. I don't know if he was having a bad day, but if his behavior on this day is typical he will lose you lots of business. Poor attitude, doesn't care, doesn't want to be helpful, and frankly probably doesn't like his job. Very toxic and disrespectful behavior on his part. I will never go to this location ever again! read more

Today was a Christmas miracle for me! I found out my UPS store has a NEW OWNER. Ding Dong the Kuldeep Witch is gone. I literally wanted to do the happy dance right then and there. We have been PO box customers for almost 5 years and used to have a wonderful experience and daily drop off was the highlight of my day. Then the owner Kuldeep started working there on a regular basis. All the good employees were replaced. One of the new employees stole $5K worth of our shipments and she didn't believe us until other customers complained about missing packages and we found one of our items on Poshmark with the employee's profile. Kuldeep then took 6 months to file an insurance claim. From that day forward she was extremely rude and unprofessional to us. Just this year she point blank said "you've noticed my attitude with you has changed" Who does that? We had a brick and mortar business and would never behave so unprofessionally. She even poisoned the revolving employees about us and a few other regular customers. Yesterday I saw the most patient, nicest, gentleman working alone on a busy Monday. I saw him again today and asked if there was a staff change and he said he was the new owner. I almost jumped the counter and hugged him. I'm wishing them the utmost success and so glad I don't have to find a new PO box this summer. Life is good again. read more

Don't go to this UPS store. They charge $1.50 to print a one sided, black and white Word document. I work in Marketing and print 24/7 and any UPS Store between Martinez to San Francisco charges .20 cents to print besides this one. When I noticed that I was overcharged, I called and explained and they held their ground in charging this ridiculous fee. For me, it's not the cost at ait's the principle. Hope this review was worth it. read more

Feb 21, 2022- Masks mandates have been lifted. Yet masks are still required in this store because, she says, "I'm the OWNER, and I say so". Like a child having a tantrum. Honestly. Then she refused me service. I told her I would be back in to mail my items out, and cancel my post office box. She said she would refuse me service. When I came back in, she made the other associate assist me, who was polite and seemingly apologetic. When the associate had a question about filling out the PO Box cancellation form, the OWNER, whose insecurities require power-tripping control, would make her wait for an answer - just to make ME wait. Passive aggressive. The irony of it all is that she has a sign posted this location about being kind to those who show up. How about being kind to those who are your paying customers? I simply can't understand how shortsighted a business OWNER can be by treating a customer so rudely as to refuse service to someone who was momentarily confused about having to wear a mask. All I asked was, the mandates been lifted, why do I need a mask.? And, you know her answer. But then to refuse service,? "I won't help you". What? "Someone else will help you, or YOU can go to another store." Wow. The rudeness was stunning. I will never ever return to this location - and I urge my fellow neighbors to also go anywhere else but here. There's a good UPS Store on Bancroft by the freeway. And the post office. Let's vote with our feet. read more

If you are just doing a drop-off return, this is a convenient location with other useful stops in the strip mall, like grocery and drug stores. Do not use this notary. The owner technically has his notary commission, but the one time out of four he's actually notarized something for us, he said the next time we make him work that hard, we owe him Starbucks(?). The other times he has refused based on non-legitimate, "confusion" about the docs, like I want a jurat but he only knows acknowledgments, or he's not aware you can attach CA language to an out-of-state document. Go anywhere else for notary. His lack of confidence will not improve if he turns away every opportunity to gain experience. read more

I can't believe I haven't provided a review for this place. I have been going here for over 10 years. I've always loved this location, due to parking and sheer convenience of all the stores near by. There is a new owner, and he is fantastic. Super friendly and efficient. The space has really good energy, and is always clean and tidy. If you go off hours, it's an easy in and out. This is my favorite UPS store! read more

This store came under new ownership this week. I met the new owner this morning--very nice man and the service was great! He needs new employees and is taking applications. read more

Dropped off my return and the staff was super helpful in making sure it went out the next day. Great customer service!

Team at this location is efficient and always ready to help out. They went out of their way to help me do an Amazon return on the Amazon app . Thumbs up to great customer service . read more

I recently went to The UPS Store and purchased a box that was labelled 48"x10"x10", packed it with my items to ship, and estimated the weight to be 11lbs. I went to the UPS Store website where I received a shipping estimate of $32.67. I then went to The UPS Store where they said the measurements were 49"x11"x10" and the weight was 9 lbs, 2 oz. and that the cost would be $64.52. Apparently, a significant amount of the difference had to do with the box being measured at 49" instead of 48" along with some store specific pricing. The manager seemed to be fixated on explaining why the store's pricing was appropriate and did not seem to feel that my concerns were relevant. Those concerns were: 1) it does not seem right to sell me a box labelled as 48", but charge me a shipping rate of 49" (the box was not bulging), 2) if I were to be charged for shipping a 49" box rather than the 48" box, then I would expect the price differential to be some sort of reasonable incremental difference. Not double the price. I left and went to a different The UPS Store where they shipped the box at 48" in length for a price very close to the estimate online. Switching stores saved me $32. read more

I am ranking this company high because anti-maskers are raking them badly because they are still requiring masks. They have all the right to require masks for the safety of their employees. read more

I would ZERO stars if I could. I tried using pack and send here to ship a painting w/o a frame approx 24 inches x 10 inches x 1 inch . I checked in on Yelp while they were packing it in the back room. She brings out a giant box way longer and much wider than needed. Of course they charge by the size of the box. Upsell much? When I checked in to the paleo verdes mail ups on Yelp I was offered a coupon for 10% off shopping 15% of supplies. The gal said she couldn't figure out how add to apply a discount. She calls her boss and the boss says she doesn't advertise on Yelp and she's not going honor the discount that is in fact advertised. It is illegal to post prices you don't honor. The owner offered 5%. The box was way too large anyway so I took my picture back and will find a store that does business ethically. There is a reason why their Yelp reviews aren't great. I just learned it first hand. read more

I tried to return Amazon item. But the guy excused several reasons. But I tried other Ups they took my return!! I will not use this ups office anymore! read more

New owner has no clue what he is doing. All new employees who are just as clueless. I left an item to get packed and shipped. Went back on day two and no one had bothered to pack it. I ask when will it be completed? Blank stare no idea. Took my items and went to another store that knows how to do job. Beware as they know how to run this store. read more

Good service, friendly staff and convenient location for our neighborhood. Quick service for returning mail order purchases.

Great store. I have been using their mailbox service for 4 years now. The place is always clean and the staff is very friendly. I like the abundance of free parking. The prices are very fair and I have had no problems thus far. read more

Great experience. Went in for a passport photo. Dustin was extremely helpful. He took an excellent photo and printed it out within three minutes. He answered all of my questions and gave great advice about renewing my passport, shipping, tracking, etc. I was able to get everything shipped out properly in no time at all. Would definitely recommend this UPS store. read more

Owner is a racist and has zero customer service skills. Do not spend your money here. Had a box there for over 10 years without incident (new owner). Then one day my box is locked for non payment missed by one day ( I received no notifications text/email or other) I ask why I wasn't notified, owner yells at me in front of about 10 other customers and calls me a liar. Tells me that all notifications are sent via email/text. I asked for confirmation of notifications she refused to show/proved any prof. When I ask for all of my mail because I will no longer be doing because with someone who behaves this way she refuses. I'm forced to call UPS corporate they call her and tell her she legal can't keep my mail. She yells at me more. There are numerous UPS stores in the area use another one. Have now moved to another location and I'm very happy with the service read more

I've had a mail box here for 18 years. The new owners and staff are on top of their services. A friendly and inviting atmosphere.

Worst !!!!! Ever .... This owner.. is awful....soooo It's no wonder her is in terrible need....she lies every time I ask about the AAA discount.... It's not working she always says....she is rude towards her workers... again that explains where they went ... they left ... even the driver s agree... she is very aggressive.. Lafayette store is down to earth, maybe a line ... but very cool ...ps ... don't give this terrible owner your time or money.... read more

This store is great ! Handled a Saturday rush job quickly and at a reasonable price; great service and advice from their employee. They even called, as promised, as soon as the job was ready for pick-up! Friendly, reliable!! My dilemma: so many tickets sold for Hela at TheatreFIRST in Berkeley that we ran out of programs last night, and I was just asked to handle box office tonight. When we saw the UPS store in the neighborhood shopping center I went in with my last copy of the 6 page program to see if there was any way we could have a flier of some sort printed. But they had a better idea, and quoted a great price! A short time later I had 200 copies of the program, ready to fold and distribute at tonight's show (an easy task for the volunteer ushers tonight). Thanks, UPS, for the great rush work!! read more

Dropped an Amazon return here on July 15. 6 days later it still hasn't been mailed out. And when I called the clerk said he had no idea when it would happen. Didn't seem to care. It's going to Vegas, not overseas... read more

I want to give a shout out to this store, especially Dustin who is awesome. Everyone has great customer service. I have a mailbox here that they are so courteous about making sure I'm taken care of. I don't go anywhere else. They deserve compliments for being so cool! They handle a lot of people in a small space and I'm amazed how organized they are and how well everything runs. Great people! read more

I have been a customer here for twenty plus years and have never been more impressed with the owner, staff and line up of services. Customer Service is friendly and efficient from expediting shipments to providing personal services on copy machines. Notary services are thorough and never rushed but expedited to meet every customers needs. Whether you have a mail box or not all shipping is done with the utmost care and follow thru. 5 stars is not enough to accurately describe!!! read more

This store has the worst service on Planet Earth. I went in there today with the intention of buying about $475 worth of postage stamps. Now, I don't know if they benefit from selling stamps or not but either way, I was disgusted with the service I got. There was a scale right on the counter between me and the lady who runs the place. I asked if they mark-up postage stamps and she said "no but we won't weigh you envelope." She said they mark-up metered mail by $1.60 per envelope. I am sending out 475 large envelopes. Obviously, I'm not going to pay an extra $1.60 for EVERY package. That would be insane. But in order for me to buy the right amount of postage, I would need to weigh the envelope. She refused. When I placed one envelope on her scale, she immediately pulled it off and said "thank you, good-bye." Is this woman crazy? I was ready to spend about $500 at her store this morning. I had my credit card in my pocket. Is she out of her mind?! Her response was completely absurd. This UPS Store is right across the street from my home and I have heard at least 2 or 3 other people complain about this woman and the way she runs her business. As far as I'm concerned, she is begging to go out of business. Do yourself a favor: if you're looking for a UPS store, pass by this one. read more

Located in the strip mall where Rite Aid and Lunardi's supermarket is. They offer notary services and now there are 2 notaries working there. They give good service and the staff is always nice and pleasant. If you have a mailbox there, they definitely give you good service and are always accomodating. As a box holder, they will send you an email as soon as a package arrives, as well as, you can call them to check if a special delivery came in. The place is always busy, and whenever I need to mail a package/box, I used them as their service is well worth it and the convenience is great. You can also drop off your extra syrofoam peanuts or air bubble sheets for them to recycle at their store. read more

Wow.. just wow.. So, super unfriendly. I needed to cut down on shipping materials, they offered no help, and would not point me in the direction of any other place that could sell me supplies, even though I was still going to buy shipping from them. I understand they need to make a buck, but the pregnant girl almost laughed when she told me they were so marked up, and to bad for me. It was a VERY non-friendly experience. BEWARE!! read more

The word you need to know is EASY. Easy to park, access, and interact with. I know some folks may have been displeased when they first opened, but I have had good experiences consistently since they made changes. I just called and was able to expedite shipping without even being there. This is a local resource I find invaluable. read more

I feel weird leaving a review for the UPS store but I can't believe how quick they were! The parking lot was a mess since its under construction so I almost left to find another location. I'm glad I didn't. I was in and out in less than a minute! This is the best experience I've had at one of their locations. read more

I brought in several boxes that I packed. They arrived fine. I asked them to specially pack and ship a ceramic statue that was a piece my now deceased mother in law had. It arrived in a thin box, with minimum peanuts and no bubble wrap at all! It was not even labeled as FRAGILE! The statue was broken into 12 different pieces! I am horrified! The Danville UPS store had done an excellent job in recent fragile shipments; but this was just terrible customer service! read more

Very unprofessional. Can't keep hours their posted hours. Considering leaving them after having my box here for 7 years due to the poor level of service. update: one month later and still can't open on time. Time to leave this store to rot. read more

I'm an occasional customer but each time my service has been expedient and thorough. The girls that work at the desk are very pleasant and helpful. I couldn't ask for anything more. read more