rude male employee walked away when I asked him to help transfer my old number to my new phone. The female manager tried to help but told me I needed some special PIN to do so. I told her I spent an hour on the phone with their support, and they told me to come into a store - no mention of a transfer PIN. Truly incompetent tech support -stay away! read more

Comcast has been my mobile service for several years after they convinced me to switch to them for potential saving$, combining it with my internet service. The lst year saw some negligible savings. After that. It became a game every year with Comcast jacking up rates until I signed a new contract that was slightly higher than my old rate. After my son left my family plan, I decided to port/transfer my iPhone to another son's Verizon account. Informed it was easy peasy to do. Went to the Union City flagship store, let them do what was necessary. Was assured it was done. Went home. iPhone didn't work with a simulated e-sim card or something similar. Had to go to Comcast for whatever reason. Got signed off. Went across the plaza to this Verizon affiliated store operated by Victra. James K. was the sole associate on duty. He quickly did a "set up & go service" & gave me an interim SIM card. Pd 51.07. Son later noted it might have been free at a flagship store. Noted mobile phone stores are set up in pairs in plazas for a reason. James told me this store is usually appointment only as there are few patrons. Satisfied with service. Disappointed with Verizon that their website wasn't transparent enough to post all possible scenarios. 4.5 stars for Victra. Would do business again with them. read more

See all

I went into the Verizon Victoria store to add three additional lines to my family plan, and the entire experience has been nothing short of a nightmare. What should have been a simple process turned into over 12 hours of waiting while they struggled to port over the numbers for the three new lines. There were issues porting one of the numbers, and the staff told me they needed to open a temporary extra line to complete the port. I was repeatedly assured that this extra line would not appear on my bill and that I would not be charged for it. When my next bill arrived, I found charges for that extra line anyway--contrary to everything they told me. I escalated the issue to the store manager, Dion Ball, who apologized and told me it was a mistake. He assured me I would receive a credit--including a total of $480 for the time I spent trying to resolve their errors. He promised it would appear on my next bill. The next bill came, and no credit appeared. When I contacted Dion again, he told me the credit would take 1-2 billing cycles. I gave them the benefit of the doubt and waited three full cycles, and still nothing. Now, Dion has completely stopped responding to me. After being a loyal Verizon customer for over four years, I am absolutely disgusted by the lack of professionalism at this store. In my experience, they made promises they did not keep, and when it came time to follow through, they simply ghosted me. It feels like they expected me to just give up and let it go. I believe this situation was handled irresponsibly and improperly, and I will be filing a complaint with the FCC. I strongly urge everyone else to think twice before coming to this location. read more

I went into the Verizon store today on Hesperian Excellent customer service he was so nice and Patient even did not charge me the Activation Fee I was setting up my new IPhone 17 Promax Dremaine and the Manager not sure of the Manager Name he was Great setting up my Phone Appreciate all his help please let the store know my IPhone is working well read more

Came in to get a new iPhone for the new costumer deal and I had wanted to switch my phone number from T-mobile. The process was very frustrating being not the primary act holder on my T-Mobile account and trying to port over a phone number the porting department had a lot of issues but Perla was really patient and helped me keep my same phone number, it took a few days and a few trips to the store but we got it done and I'm excited to have my own cell phone account and to use my new iPhone. read more

Ordered a phone. Order never updated. They canceled because I never picked up the phone. How was I supposed to know?

Came to take advantage of the Black Friday bundle today and had the best experience ever with getting new technology--the staff were very friendly, knowledgeable and super patient with us and our questions. Perla the assistant manager was so upbeat and friendly---she gave me a donut!--she really knew her stuff too. Thank you for an awesome experience, Perla and Sean read more

Great customer service at this location. As long as you make an appointment, you're golden.

This location is locked down due to theft, but just ring the door bell and someone will let you in , This morning I went into to transfer my "New" phone from my old account....sorry I forgot your name, but I think it was Rosalia... She helped with me with no problems and was very efficient and quick! Thank you!,, read more

I went there with my mom that is 85, needed to return a newer flip phone, it was too much for her to learn. When we got there an employee named Khalil Titsworch helped us. He was very friendly, helpful and patient. He made the calls and got transferred so many times, he could have easily told us to go to a corporate store but he didn't, he ended up even staying after his shift to get this taken care of. read more

Yasmeena was my customer service person. She is patient, knowledgeable and really wants to get you the BEST deal for your money! Shame on Verizon though, prices are way too high. Tired of all these companies pushing multiple lines like single line customers don't matter anymore...service with the "other" carriers has gone to hell so hopefully Verizon will keep good people and live agents not bots and outsourcing.... read more

Verizon - Mobile Phones Near Me - San Leandro, California

My sister had lost her phone on the weekend and went into the store to try to file a claim because she couldn't do it online. Long story short the guy who helped her in the morning was not helpful at all. I was in Emeryville and went into the Verizon store there and both the manager and rep was not helpful at all. We tried to do a device swap online at home and realized we needed a SIM card so we went into the store. Lizette greeted us at the door and was very sweet. She listened to our dilemma and looked up our account and actually helped us correct the issue we were having with our account. Will definitely come back here to get help from her in the future. These days the reps are not helpful unless you're buying something. I usually just buy my phone through Apple but Lizette was so helpful that I might just return and buy my phone here to give her the commission. read more

Perla S. Is very helpful with what you need. She will help you with all your needs in the store.

I went back to this store to figure out the way I was to receive credit for the two Apple items I bought here. I believe that God gifted me a woman with unlimited patience and perseverance. There is no other way I could say it. Her name is Liz. She listened to all of my rambling and remained cool and extremely patient with me. I deserve a 1 star today as a customer. Liz should receive a medal. Yes. She and the store got it all right and hopefully they'll have me back! Thank you Liz. I think you should get to the top of whatever you do! read more

Store was locked during business hours. This isn't the first time I have an issue with this store. I only come here because it's the closest Verizon store. Won't be coming back. read more

"Victra" "Verizon" "Corporate" "Authorized Dealer" what's the difference? Victra= Authorized Dealer Verizon=Corporate I understand these differences in business. When you deal with an authorized dealer or a corporate store you have to stay within that channel for exchanges or returns. I bought from Shattuck, Berkeley Victra. This San Leandro store is also a Victra. However, they refused to accept my case return and suggested I go to a corporate store. This is my 3rd time going to a store to try to return. 1st was at a corporate location on Lakeshore. 2nd was back at Shattuck - which had an hour wait because there was only 1 person working and 4 waiting. 3rd was this store who was downright lying to me. Turning customers down to try to keep your operational stats low is a shame. Laziness is what will be the end of this already scarce business location. read more

Liz was so extremely helpful and knowledgeable! I was at my wits end trying to figure out how to switch to another carrier and she came through for me. I realize it sounds weird me giving a 5-star review for a business im leaving for another another business, but Liz's customer service is outstanding and I had to give her her props. read more

I recently needed help with my phone. Monet provided me with excellent service, delaying her lunch hour to help me.

Employees did not wear masks. One of them was coughing and did not wash their hands before handling my new phone. Took them 2 hours to sell me what turned out to be a defective phone, then 1 hour to return it. During the sale, they pressured me into buying a more expensive phone. Then when I returned it, they were rude and told me I should've bought a flip phone if I didn't know what kind I wanted. The price for buying and returning the phone was $150, though I was told it would only be a $35 restocking fee! AVOID AT ALL COSTS! read more

Avoid this place at all cost. Poorly managed and criminally under staffed. They have this poor girl here by herself with a long line of people outside waiting.. zero help. We've literally been waiting OUTSIDE over an hour just to make a simple purchase. And the store closes in 30mins. Someone save this girl! read more

I usually come to this store because of the staff is so friendly and helpful. However, I've been sitting in my car since 11, it's now 11:30 and the store was supposed to open at 11... I checked the hours and on Sunday's it states that they open at 11. Was there a change in the hours or ... ? There was another gentleman who walked up to the door and had the same confused look on his face as I did. I even called the store a few times and no answer. Took my business elsewhere. read more

America and Jesus very understanding and listened well thanks for the service and support for my port in !

Zero you go until Verizon store Verizon Castor Valley on Crow Canyon Road go the one on the Boulevard it's a district store that's the store up on them is run by people that don't give a shit walking to get my phone fixed Verizon read more

The Worst customer service I've Ever experienced!!! I'd give a 0 or F if I could. They messed up the data transfer to my new phone and I lost information!!! I tried to get help in the store but they couldn't help. I requested a refund for the terrible job they did and they wouldn't refund. I've tried calling and been on the phone with them for a total of four hours in Two Days. Nothing has been done to help me. I will Never use Verizon again and although the other stores had nice people, This One Did Not!!! read more

I had an amazing experience here on Tuesday 5/5/2020...The sales rep Agnes was AWESOME SAUCE! We had a difficult time with Verizon over the phone and all the special departments they kept sending us to but, Agnes remained patient and never gave up on resolving the issue I had with opening up a new account. She was very friendly and so welcoming all before not having her "Morning Coffee"!! If you ever end up in this Verizon please request Agnes...SHE'S BOMB!! read more

I came in to trade in for a new phone at this location after calling customer service to verify that the phone I wanted was in stock. After being let into this store, I was not even acknowledged. I understand this associate was with another customer, however I would have appreciated a nod or smile. We patiently waited for her assistance while she finished up helping the other customer, but when it was our turn she told us she did not have the phone we wanted without even pretending to check. When we brought up that we can called to verify that they did have it, she then tried to tell us it would take an hour to transfer data and she closes in 40 minutes. We told her that we wouldn't have any data to transfer as it was a spare phone we had reset already. She then left us in silence for 10 minutes by ourselves wondering whether she was going to assist us or not. Finally she came in the room only to leave again without a word. After another 10 minutes she returned with the phone we wanted and proceeded to begin with process without speaking to us. We didn't even get to choose the color we wanted.. Despite the fact that we got the phone in the end, the entire experience made us feel unwelcome and was bad enough to make me write a review. read more

I love this Verizon!! & Won't go anywhere else!! I had two gentleman help me today bother super polite and informative!! In and out super quick! read more

Went in looking to upgrade my phone. I try to hold on to my phones as long as I can. I had the iPhone 7. So it was definitely time to upgrade. Walked in Lizeth and her coworker instantly welcome me. I informed Lizeth what I was looking for. She was extremely knowledgeable and professional. Excellent customer service. Thanks for all your help Lizeth. read more

Very smooth transition. Easy going and friendly staffs. I will go there again in the future.

I needed a charger for my new earbuds. I picked them up at the Apple store the day before. They didn't ask me if I had a charger and neglected to tell me that it didn't come with one. I was running some errands today and noticed the Verizon store. Even though the sales representative, Agnes was busy with another customer she took a moment to acknowledge me and ask if I had a quick question. When she was able to assist me, she showed me the available options and helped me make a good choice. Thanks! read more

Excellent customer service! They took the time to review my account and change my plan to a better one. Now I have more internet for less money. read more

THANK YOU TREY FOR HELPING ME WITH MY PHONE ! Amazing customer service ! ! I remember him from T-Mobile and he was always super nice . So seeing him here made me know I was in good hands ! read more

I can't speak highly enough about the store manager, Agnes, and associate, Maria. I had an issue with an online order which I was locked out of. The locked transaction used most of my available credit and I could not make a new purchase. They hadn't ran into this issue before but they were very patient and worked through the issue until it was resolved. They canceled the locked transaction and were able to manually reset the credit limit. Once that was done they were able to re-order the phones. Extremely impressed by these ladies. Most would of given up and sent me on my way but not these two. Can't wait to get the phones and come back to these two for assistance to port numbers and activate the phones. Awesome! read more

These ladies and the gentleman that helped me get a phone are INCREDIBLE. They went out of their way to get me a phone and get service connected for when Metro was holding my account hostage. Thank you so much for everything! Verizon gives service where you can't get it from anywhere else. In Copperopolis there is no one else but Verizon. Thanks again! read more

I was at this location and I was on a time schedule. I had an hour to get my new phone, do paperwork, etc.. Lizette was more than able to get me all set up and on my out in the time schedule I needed. She was also very friendly in assisting me when any questions I had. In addition I order a device that delivered in one time. I am extremely satisfied with this location & would recommend for friends, family or anyone who wants fast efficient service. read more

my grandson and I went in there to get him a new phone and Mustafa helped us and he was very friendly and explained everything to us and helped us to make sure his phone was done. Great Store and great people I would recommend going there, read more

I tell the guy on the phone all I needed was a basic telephone that can take decent pictures... And he immediately went straight for an iPhone 12 which is a $750 phone. $750 is not a basic phone price. All these guys want is your money. Go somewhere else. read more

This store answers the phone the fastest out of all the Verizon stores, they don't waste any time!!

I highly recommend this place. The customer service was exceptional. Rosario patiently spent her time with my two children and I explaining details about our new phones. Also, she found specials that could apply to us, e.g. an added phone cases, portable chargers and a portable wifi jet pack for a minimal cost! read more

Great experience switching our carrier and devices. Agnes was very helpful and provided good customer service.....