Angel who works at this location helped me to add an additional 5G Home unit today. She knew her products very well and fast to process the order promptly. Left the premise in less than 15 minutes. When I added additional lines several months ago I also had pretty impressive service with another lady who worked there. This store deserves maximum stars available. read more

Amazing service. Didn't have to wait to long even though it was busy. The guy who assisted was swift and solved my problem quickly! Super awesome layout and design as well. Highly recommended! read more

We had the pleasure to meet Jade today on our visit, his knowledge and great customer service was above and beyond. Friendly environment but jade was just as the name states symbols of purity, wisdom, for the occasion we left a happy customer hand with a new device !!!!THANK YOU JADE KEEP SHINING! read more

I got a bought a new phone (unlocked) but had challenges connecting to the network. I called the store and was able to speak to a T-Mobile employee immediately. I am kicking myself because I can't remember her name but she was very helpful (blonde, red nails; not a common name.) She determined I'll have to come into the store in person. When I arrived, I luckily didn't have anyone waiting ahead of me. I was able to resolve my issue in 10 min. I had a positive experience here! read more

Kaos & Amani, thank you!! When I first entered, they were so welcoming, ready to help. My phone stopped working because of the esim and kaos helped me most of the way. We ended up not being able to fix the issue which sucks but kaos was really great with being patient, and trying all that he can. Unfortunately we couldn't find the problem... overall. Nice office and great customer service every single time someone walked in that door, they were immediately greeted and helped. You don't see that now and days with other offices read more

This Castro Valley location had a mix of great and poor customer service. I had only been here twice. When I received my new phone in the mail and came to get service, one of the workers had a poor execution of customer service. To sum it up, I bought a phone case and screen protector. After he installed the screen protector, I wanted to clean my the screen with the wipe it comes with. When I asked for it he said he had already thrown it out. I told him since I paid for the product he should have asked me first. He did nothing to rectify it, which simply was to find another wipe to give me. He only offered to give me the one out the trash can. He got an attitude when I said that was unacceptable. I ended interacting with him and waited for the other employee to help me. The other employee went to the back and found another wipe, such a simple solution. Neither of them were managers but I appreciate the initiative from the other employee who helped the matter. It's located at a convenient spot. Some phone products were out of stock but they provide free shipping to your home. read more

Very friendly and helpful employees with good communication. The few times I've visited I have received excellent customer service.

Hi sir. Please be prepared for a 30 to 40 minute wait. Nope. That is unacceptable. I will take my business..and all future business elsewhere. read more

My husband and I came to the store in hopes of getting two iPhones and ASHTON helped my husband and I get a good deal and talked us thru the best deal and all that that fit perfectly to our budget ... he was always kind and really respectful honestly other employees from different locations would act like they didn't want to be at their job but ASHTON and his other co workers were super helpful and kind .. Ashton told us the activation fee was 30 dollars but in reality it was 40 and he called his manager to get something worked out and honestly we weren't upset because things at work constantly change and you don't remembered but the kind manager waived the activation fee and with no hesitation . WE NEED MORE PEOPLE LIKE ASHTON AND HIS OTHER PEERS BUT ASHTON AND HIS MANAGER GOSH I DIDNT CATCH HER NAME , but their customer service is PHENOMENAL read more

I can I can honestly say T-Mobile does not care about its customers after speaking with six different individuals because you're already a customer with them they will not give you the same offer. They will give to new customers so if you have a bad phone, they're gonna make you pay for an upgrade not like other providers that will upgrade you usually for free or for a small amount of money not T-Mobile T-Mobile sucks, go to any other provider do not use T-Mobile read more

Good people that help you with your questions you might have. Location is in the heart of Castro Valley.

Came in to pay my bill, the representative greeted me, asked how my day was going and told me how long the wait line would be and also asked if I needed any water while I was waiting for my turn. At the end of the day they did a what they call a "Bill Audit" & not only did they make my bill cheaper but also got a free tablet that was on promotion. Overall great & friendly staff. read more

T-Mobile - Samsung Tablet - Mobile Phones Near Me - Castro Valley, California

I was having trouble transferring all of my info from my dead phone and activating my new phone. Zeus greeted me warmly and listened to what issues I was having. He was able to get my new phone activated and all info transferred with little issue! This is the second time we have had to come in to T-mobile with our phone issues and both times we received stellar treatment! Highly recommend. They are awesome! read more

Attentive service, the manager and two other employees spent a lot of time, switched our service from sprint to T-mobile, and answered all of our questions read more

Went in for a phone upgrade, then the following month my bill exponentially increased. Turns out that they also upgraded my plan without my consent. Thanks to this I have had to call t-mobile multiple times to fix my account. read more

Just moved to the area and started going to this location. The staff are taking the proper safety precautions for covid by wearing their masks and ensuring that all customer entering are wearing one as well. They provide hand sanitizer and clean the surfaces in between customers. The customer service is amazing, the whole staff is super helpful. The employee helping me was unsure of the answer to a question I had and they asked the manager for clarification instead of giving me the wrong answer. Overall, the experience was great and hassle free, so glad for this to be my new go to store! read more

Two weeks ago, I was so angry by my neighbor's goddamn dog that wouldn't stop barking that I threw my phone on the floor and the f'ing thing shattered. Cheap piece of crap. I went to T-Mobile to see what they could do for me and they made things right. At T-Mobile, the customer (me, by the way) is always right. The next time I throw my phone, I'm coming back here. read more

Sorry T Mobile 1 star for my recent visit. Lack of training and a quick Google search led to the store manager telling me I needed to root my phone in order for it to work. Wrong.... My father recent passed and I took his brand new Verizon galaxy s6 into the store because I could not get my internet to work. I could make calls and text but no internet, google, Instagram. I did swap Out the sim card and the phone was unlocked. I could make calls so I went in to get help with the setting to get the internet to work. The store manager helped the rep assisting me. It seems she googled for an answer and told me it was not possible, I need to have someone root my phone in order for it to work in the network. This seemed odd. I was upset being we just paid the remaining balance on the phone to get it unlocked. The Verizon rep said it would work for sure! Seems like the store is run by Google searches and not knowledge. They did greet me with a smile. But sent me on my way fast. I have attached photos from My Google search. I simply changed the network settings and boom. I have full t mobile 4g lte access and I can make Calls and texts. Can't trust a store that only wants to make sales and doesn't want to assist existing customers with issues. Here is the link to get your unlocked Verizon s6 to work on tmobile forums.androidcentral.com/samsung-galaxy-s6/526600-using-verizon-galaxy-s6-t-mobile.html I'll Never step foot here again. read more

T-Mobile - Link this to my negative review - Mobile Phones Near Me - Castro Valley, California

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I have been to this T-Mobile store many times and love it. I have dealt with Nick the last couple times. He knows his stuff. He set me and my daughter up with new phones. He went through all the set up and saved all my info. He even saved my years of pictures that wouldn't download with a special program. Nick Rocks! I think he should be a district Manager that trains employees. His technical knowledge is impressive... read more

Not a full review, because when I called them to check stock on a phone, not only was there no answer, it stated "this user has a voicemail box that is not set up yet...bye" What kind of mobile Phone store has a phone system that un-professional?? Maybe it's time to switch to sprint read more

I prefer to go here than to any of their branches nearby. The staff here are more knowledgeable and attentive. They don't make you feel like you're wasting their time with all your questions. Those 3 times that I've been there, I didn't have to wait too long. And they always get the job done as fast as they could! I love this branch! read more

I recently had a problem with my T Mobile account, and Nasyatana helped us with. Her customer care was absolutely superb; she could not have been more accommodating, helpful, and knowledgeable. I haven't experienced such excellent customer service in quite a while, so if you go into the T Mobile on Castro Valley Blvd. get her to assist you . read more

Unfortunately, the benefits do not compensate for the very poor internet service. I do not recommend.,the provider served us better in EU but, not at home where we use on the daily. read more

The visit felt like a scam. The sales people are not trained and treated my wife's uncertainty of which phone she wanted as an opportunity to take advantage of her. My wife and I went into the store a few weeks ago. I was already a t-mobile customer, so we had an idea of the plan we wanted, but just wanted a basic phone with a camera and would mostly be on wifi for internet. The salesperson that helped us didn't seem that familiar with the areas we were looking for, but we explained the basic needs and settled on a phone. We were then told that the plan was going to be $80+ a month. The store argued that I couldn't possibly be paying a lower price. They checked my number then said in a condescending tone, "oh, well that is because you are prepaid." They then told us they wouldn't sell the phone for the price listed but that it cost $40 or $50 more if we don't buy it with a high priced plan. We told them this felt like a scam and turned around to leave. Suddenly they typed on the computer and said they were looking for current promotions available to help. That is not the point that we need help with a promotion. I would drive an hour to go to another store rather than trust this place. read more

My granddaughter and I had a wonderful time with Alaina and Alex. They provided us with a great music selection and a marvelous costumer service. This was by far the best experience I could have at a T-mobile. read more

I came there to add a new line into my family plan. It supposed to have unlimited talk, text, and data. They charged $30 for the "service" even though it's no charge if do online. I needed the sim card immediately so that's fine. The new line couldn't connect to the internet at all. I had to drive back and ask them to fix it, the rep told me that my plan was too cheap to have internet and I need to pay more if I want data. I didn't buy it. I went home and with just a simple call to customer service to reboot the line, it working great now. T-mobile is a great company, just be careful with these crooks at stores, they'll find every opportunity to rip you off. read more

The staff here is awesome! Particularly with us none technologically savvy Baby boomers. Shout out to Gladys . She's so helpful and patient!!! read more

Been to this T-Mobile numerous times because they seem to be the only T-mobile store who are honest and trust worthy. I've been to some who don't know what they're doing and here everyone is on top of it. read more

Let's starts with saying I work in customer service. When I arrived at this store every associate was busy but that didn't stop them from greeting me. I took a seat to wait my turn. Nick asked me while he was with his customer "what brings you in?" To see if he could help me. This kind of blew me away, every time I have been in a cell phone store the associates are usually cold and not very helpful. While I was waiting Nick and 2 other associates kept apologizing that I had to wait which goes a long way. Once it was my turn nick made sure to listen to my needs and suggest services based on my usage , but this is where Nick really won me over. I was trying to transfer my number which turned out to be a hassle (because of Sprint not Nick or TMobile). It didn't work at first but Nick walked me through everything I needed to do to get it rolling. I had to come back the next day after I handled what I needed from Sprint,but I from a bit of info so I had to jump through hoops with Sprint again I called Sprint from the store and they gave me the run around. Nick then told me to put the phone on speaker when I was talking to them and offered to speak to them to get the info we need just to transfer a number. That to me is goin above and beyond most sales people would just say sorry your issue, but Nick made it his issue. I highly recommend this store everybody is helpful and welcoming but Nick is my dude! I won't go to any other store. Nick made a customer for life! read more

I received friendly service when I first walked up until the time I left. The guy that was helping me was knowledgeable! And he said he just started!! read more

Awful customer service! I switched to T-mobile expecting more but I was sooooo wrong. I gave them my I-phone for reimbursement. They have my I Phone but I never received my reimbursement! I've been to the Castro Valley store 3 times now!!!! They do not know what they are doing! Nobody ever followed thru!! Not even Kim the assistant manager! Then I get my bill and it's $20 higher than what I was quoted. Don't they train their people!! My time is important to me - not to them. I'll go back to ATT!!! I WANT MY IPHONE BACK!! read more

Nick is awesome! Very knowledgeable, professional and patience! He answered all my questions with details. read more

Awesome experience! Went in for a warranty exchange but they pointed out that because my phone was cracked (my fault, not theirs) I was better off upgrading my device or doing an insurance claim because the penalty fee for sending in a broken phone would be much more expensive. I understood and decided to upgrade my device with a free watch! read more

The manager, Jessica Quiambao, was so much more helpful than the Tmobile reps and Hayward's Tmobile staff. She called Tmobile for me to help process the order, explained everything clearly and was pleasant to talk to. I will come back here and ask her for help with any Tmobile or phone issues from now on! read more

I came here super last minute to get some phone help and everyone here was awesome. I found parking very easily, contrary to a review I previously read about this location. All employees very helpful and knowledgeable, and I'd definitely come here again. read more

Awesome experience! I was super tired of paying for so much and getting so little with my previous carrier. Went it with a mission and left with a really great experience. Devante helped with every question I had, explained everything to me and had a great attitude. Everyone in that store is super friendly and knowledgeable. Thanks T-Mobile Castro Valley for making my transition easy and unforgettable! read more

I've called ahead a couple different times to find out about plan changes. Both time I was assured that it can be done and both times I went into the store and was told it can not be done. This is my last mont with G Mobile. Thanks for wasting my time. read more

So It all started when my cells battery would not hold a charge. Anyways I called t mobile they sent me a new phone I get to the store to pick up the phone after an hour of driving. Well there shitty district manager was in lol what a joke that guy is... basically they refuse to give me my phone..... bc my cell had a crack on it.... I told them when I called to get the new one ordered they said no problem. Long story short they're good for nothing at this location. They wanted to upgrade me or sale me a new cell wow fuck u all got my cell to my door step ! :) they didn't even offer to contact customer service or Maybe look in the notes nothing but anyways! Fuckem lol and yes I'm angry you guys wasted my time ! read more

Can customer service get any worst then this place? I'd rather drive to another city that has a T-Mobile store then go here again. Rude, obnoxious, condensing employees. The manager needs to train her employees better.... read more

I never yelp, but felt I needed to on this occasion. I was racially profiled at the store by the young manager. Long story short , my card(s) (I gave her 3 different cards) wouldn't go through, I knew there was plenty of money on the card , and told her at that time , it must be your computer. She insisted it wasn't, all while she kept stopping to help other people. I was purchasing two phones , flat out , the moment I told her that , her whole attitude got very curt. I called my bank , after the 2nd card wouldn't go through, they said it isn't you it's them. She still argued me down , and told me I could just go get cash , by this time it was around 5:40 (I got there at 3:40) . There wasn't enough time for me up go to the bank, and I knew she was saying that , because she felt I was a scammer . I'm a black woman, in my 40's, who looks much younger than that. She treated me like I was a crook trying to get over. I insisted multiple times that she try another computer, she insisted that it would take to long etc to switch things over, (by this time 2 + hours had passed). I insisted after card number 3 declined. She then told me she had to speak to her manager, to get it ok'd because they normally insisted on cash , when this happened. I literally would have stormed out by this time, but my son needed a phone desperately, and I was determined to prove my point. Finally she came back , saying we will do it this time (I was nicely putting up a fuss). She ran , the very first card , and you tell me what happened...... it went through immediately. She then begin moving around quickly , trying to be extra nice. I was seething , literal smoke pouring from my ears. I know profiling when I see it . I'm definitely not a person who throws racism around , she definitely sized me up , and treated me accordingly. I had been there over 3 hours at this point, which she kept trying to blame on my phone upload, because I said something about her constantly leaving me to help everyone else. It was the lack of humility, and not wanting to be wrong concerning there glitched computer system ( which happens), that irritated me. When it was done , and I still hadn't received an apology for her error, I told her she owed me an apology , and her customer service was appalling. She made a bunch of excuses, I then said that's still not an apology , which she then gave, half heartedly . I was truly disheartened, and left totally drained , vowed I'd never step foot in this TMobile again . I've been a customer for 17 years and had never been treated so poorly. And yes I know her name. read more