Well, let me start off by saying the service is always amazing. The staff is great, always friendly laughing telling me about new products, incense torches lighters T-shirts. They have all sorts of stuff, air freshener room freshener. The selection goes on and on and on and on the value is great reasonable prices there's parking There's also a cool ass taco truck in the parking lot sell some fire food up in there. good prices are reasonable but you gotta go to twilight zone first then go check out the tacos. OK I'll add some pics later. I'll be stopping by the shop to pick up a few goodies all right until my next field trip to the twilight zone to see my favorite two workers there I gotta catch their names. I just know the lady is nice and the guy is awesome. Big ups twilight zone read more

A premium shopping experience offered at competitive prices. The personnel are courteous and knowledgeable. The establishment is tidy, well-supplied, and inviting. Ample free off-street parking is available. They offer a variety of products, including colored contact lenses, sunglasses, and various smoking accessories. Their selection of glass items is extensive. It is truly unmatched. -J. Porter read more

Always a joyful vibe here. What fun every time I visit. Very welcoming & helpful staff. The selection and inventory is huge! Thank you Hector & Baya for assistance. read more

One of the coolest smoke shops I've been to. I came here for incense sticks (they have a variety) but also decided to look around. They pretty much have everything that your looking for. For my 420 friendly family, they have RAW papers & BackWoods. They also have pipes and vape pins. Staff was very friendly . read more

Twilight Zone - Tobacco Shops Near Me - Hayward, California

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I called around a lot of shops for a specific item that I was looking for. This had the best customer service which is highly lacking in this industry. You literally can get your questions answered over the phone and then when you get there get great customer service. I will definitely be back. read more

Th best smoke shop hands down!! My favorite ! The service and people are all soo nice and you get the best for the value! Plus they have everything cool snacks and all the necessities u need read more

Really nice and clean, forever a Hayward classic. Got a little hookah for $20 (21.99 out the door) read more

If I could give a zero star, I most definitely would. The young lady with green hair sold my husband a product and wouldn't let him take it AFTER the purchase. She then tells him he needs to get me inside with an ID since she had already sold it to him under a card that she did not verify before hand. When I came inside to speak about it and grab my already purchased product, the gentleman with long blond hair decided to call me names like "goofball" because he could have "just refunded" my card for my own protection. They were wrong for selling the product if they want to check for ID it should be prior to the purchase. The customer service was terrible, the situation should not have escalated and had they not had attitude and what not, the situation could have been fine. Thank you for the glass piece, I needed it. Work on the customer service and your products will be worth it Update: Man.... the icing on this cake ended up being the terrible quality of this glass that I ended up with it's a joke to say the least. I'll update with pictures one day but to explain, the breather hole doesn't line up with the device unless the glass sits in the crown at a terribly offset angle I've retired this glass only days after owning it because it looks ridiculous on the base. This experience has been hilariously awful read more

Chill open atmosphere. Helpful and kind staff. Great selection! On my next cruise through the area, I am definitely stopping by again!

Twilighy Zone smoke shop is the best smoke shop period. Good customer service, friendly staff and have variety of products in stock. I had one item that didn't work and they immediately replaced it. Ive been going to this store for almost a year. Go check them out. read more

I bought from this store many times until I met the oldest clerk who was very disrespectful to me. I waited outside the store and called to confirm and they told me it was closed. But I clearly saw that the new models were open for business read more

Twilight is amazing. They have a wide variety of products at great prices and a knowledgeable, friendly staff. Charlie, Beya, and Jose are always super helpful, and I love the vibe here. It's out of my way after I moved, but it's still the only smoke shop I go to. I highly recommend stopping by! read more

Always has what I need and the staff are very friendly and polite funny as well. Not only am I a customer my father in law and my wife go here read more

I'm really glad I came to this place to buy a grinder because I had initially bought an SLX brand grinder that was ceramic coated and didn't catch any elements but it ended up being defective so AJ and Bea helped me right when I got back. They made a phone call to the owner Who immediately allowed them to give me one of equal or lesser value. It was amazing customer service and will keep me coming back here. read more

Will over charge on purpose at the register and also processed another transaction on credit card days later was never in store and won't go back read more

It had been a while since I've stepped foot into this awesome place. I live and work on the other side of town. Anyhow, this place isn't really a store, more like a supermarket because if you look around while you're in there, you'll see everything you could possibly need, along with things you didn't know existed but would like to have. I stopped by to see if they had a Mighty vaporizer, and lo and behold, they did! Baya was nice enough to help me and be sure that I was walking out with the Mighty as opposed to the similar looking Crafty. Glad to see Charles is still there, helping out when you need it and answering all questions you may have. Don't wonder if this place has what you need, they do. read more

Went in there to purchase CBD carts and they sold me flavored oil with NO CBD. Went to return it and the manager/owner had the audacity to blame me for purchasing the wrong item when their employee sold me the wrong item. I specifically told them what I was asking for, and they sold me flavored oil. How is that my fault? Needless to say, they lost a very long time customer, because the owner is extremely rude and very unprofessional! So save your time and money and find another smoke shop that actually knows their products. read more

I liked the place there's another smoke shop like this in Oakland downtown I was glad there's was one close to me and they have all kinds of stuff I will b coming back soon. read more

This place is awesome!! I've been here a couple times and had amazing experiences both times. I used to go to Smokey's, but this place is way better. The storefront is nice and open, plenty of room to walk around (at Smokey's I feel like if I'm not super duper careful, I'll knock things over), and I have never felt pressured to buy something - every employee there is super chill! I went in today and dropped almost $200. Got a nice new glass water pipe, and amazing bowl (Walter White's head!! I asked for the biggest one and he let me switch it out for $5!), two solutions of cleaner, a tray, roller, some papers, and incense. Their prices for pipes and large pieces are hard to beat.. Great deals! I recommend this place over Smokey's and a lot of other smoke shops. You'll get treated with amazing respect no matter what gender or race you are. They truly treat everyone equally (I often get talked down go for being a girl in smoke shops), and are always happy to help. read more

Alright, so my Twilight review is long since overdue, but I assure you I will give it my all... So I guess that one might file the Twilight Zone Under specialty stores, because of the products it carries, or the people to whom it caters. Call it what you will, the Twilight Zone is Hayward's very own smoke shop. They provide the Haystack with bongs, pipes, lighters and all other smoking paraphernalia that one might need for enhancing their uh tobacco habits. They have posters, lube, incense, porn and so much more than just a few smoking tools. The staff are friendly and very knowledgeable staff to handle your every question, trust me I went to school with these guys, (they've worked here forever). Plus, the prices are hellza cheap compared to some other shops that shall remain nameless. They moved to this location several years back and it could not have been a better choice since it's really easy to get to and only a few miles from each freeway. Essentially, if you are in need of something that you think this place may be able to help you find then stop on by sometime and see what all the fuss is about. It may not be out of this world, but the experience should be worth your time. read more

By far the best customer service I've expected in a very long time. My first visit of many was a great one! I was quickly asked if I needed any help and my crazy new smoker questions were answered with no judgment :) I wish I got the name of the gentleman that helped me! If you see this thank you! read more

I'd give this place more then a 5 blunt rating but thats all thats in a pack. YES! Twilight Zone. My fav. smoke shop in Hayward. This place has never let me down. What you need, they got it. Need a weird brand of blunts or papers? THEY GOT IT! Need a 5 foot bong? THEY GOT IT! Need a fake can to hide your goods? THEY GOT IT! Need a poster of some hot chick in a G string? THEY GOT IT! Need a Tee cause you spilled some stuff on the one your wearing? THEY GOT IT!!! or Your buddy needs a free base pipe? THEY GOT IT! JUST DON'T TELL EM CAUSE YOUR BUDDY NEEDS TO CUT THAT SHIT OUT LOL. read more

Are used to shop here every day and let me tell you I loved this place. Today I tried to make an exchange because the torch I bought wasn't working, and I needed to ask for help. I was greeted by a girl who disregarded my concerns about the faulty product and turned me to the owner. After about three minutes of talking to the owner he literally started yelling at me about how I was disrespectful and he couldn't replace my product because he would lose money. The other customers in there were shocked and couldn't believe that he was yelling at me, I asked him repeatedly to stop and eventually I left empty-handed. Never going back there again and I would not recommend anyone to ever go there. It's really really unfortunate because that place has good variety, just expect to be yelled at I guess read more

This is probably my favorite head shop. The employees are nice and friendly and are always willing to help. There are tons of stuff to choose from to posters, porn, apparel, little nick knacks, and other stuff. Prices are legit and not overprice. Just wished they open a little earlier for those late nights if you know what I mean hehe. read more

Twilight Zone is hands down my fave smoke shop in the bay !!! They are so nice there in store ,also the store was super clean and amazing.Charlie and baya deserve to be employee of the month ! read more

Amazing customer service! The girl with a beautiful brown eyes helped me to pick a right device. read more

I rarely comment on customer service because its hard to find a place with genuinely good customer service, this place is the exception. I came in to buy a piece for my water pipe (forgot the name of the piece) once i was at the shop and paying for my item, I realized that I needed an extra little piece that was about a couple of bucks even tho they take credit cards and all forms of other payments i only had cash at the moment and didnt have enough, but the manager was so cool that he left me have it for free. They have won a lifetime customer read more

This shop has everything you can imagine when it comes to your smoking needs. They have hella bongs, rigs and pipes. They are friendly peeps and always quick to answer to your needs and questions. Awesome dab and hip hop tees are a plus!! read more

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Love the vibes in this place I've been coming here for probably about 56 years maybe even longer and I believe the same guy works there that his work there the whole time and he's hell a cool easy to get along with knows exactly what you're looking for when you're looking for specialty items if he doesn't know where to get it he'll tell you where to find it it's a great place for all your accessory needs read more

Went there 1st time a few weeks ago, it's a nice, clean n organized place. The person that helped me was a beautiful woman with beautiful eyes n beautiful tats that was just well beautiful. read more

This place is HANDS DOWN my favorite smoke shop in Hayward. The people that work there are always super friendly and very helpful. The prices are great and they treat their customers right. Especially if you are a returning customer. They have a great variety, and if they don't have something you need, they will let you know where to find it for a decent price. Love love love them :) read more

O.K., my buddy wanted to get some randy's rolling papers so being 2 blocks away i decided to take him here, i decided to wait in the car and while my palz inside one of the brothers/owners sticks his head out the door and says ,"hey Krispy Kreme, where you been?" FU$#%^%@#K THIS PLACE!!!!!! http://www.randys.com/ read more

The selection is enormous, the staff is very knowledgable. Thats 3 star worthy. If they would drop their outrageous and I mean OUTRAGEOUS prices I could easily give this little clean shop 4+ or even 5 stars. If you dont mind dropping a c-note on 2 or 3 items then you should ck. it out. read more

The store was nice. The staff seemed friendly. But when I had a few questions about some water pipes the guy that was helping me knew very little about the products, functionalities, and purposes so I chose to take my business elsewhere. read more

This place is absolutely great!! It has been in the same location for a long time, as have many of the people who work there. They remember their customers, but if you're new to the shop, or you frequent their amazing selection, they treat everyone with the same excellent customer service.i I came in here looking for something very specific, and they told me everything about the product I was buying. They also told me everything about similar products, and which one they thought was best and why. They really know their stuff here, but don't put any pressure on you to buy buy buy! I used to go all the way to Berkeley or SF thinking that shops like this were best out there, but this gem is above and beyond! And close to home! read more

Customer service is absolutely phenomenal. Staff is always willing to help. I will continue to be a regular . The owner and Derrick are amazing! Thanks guys! read more

This place is a good place if you're uncomfortable with ordering smoking peices over the net, or like to see and feel the piece first hand. A bit hard to find at first, but look for the big sign after the Lyons resturant. People know what they're talking about, and I've been satisfied with my purchases. Better prices than bulldog lifestyles, but still no compairision to online prices. read more

Staff was very helpful. I was in and out in a jiffy. Will do all my future smoke shopping needs here!

Becky is soooo sweet. I've been calling around looking for hooka stuff BC I just got a new one and need some flavors and charcoal... I just called and asked some questions. She was sweet and knowledgeable. Which makes me wanna go directly to her when I get there. Good costumer service(: read more

Love this place! Great customer service.....the cute little chick in there is super chill