Great spot ,amazing customer service and amazing product …read more Always recommend this spot whatever I can!

Quick and easy fix, best phone store in the Bay Area. Great customer service, fair prices, and they…read moregot my phone working fast with no problems. Definitely recommend this place to anyone needing a repair.

My iphone 13 would not charge or hold a charge. I called Louis and he told me what time to come to…read morethe store. When I arrived, he explained that he needed to do some tests and asked me if I could come back or wait 15 minutes. When I returned, he explained that I needed a new charging port and a new battery. He took the time to explain how he had found these were the two issues, how much it would cost and that he would call me on my wife's phone when it was ready. When I returned to the store, he showed me the parts removed and gave them to me. He charged what he had quoted, and the phone is working perfectly.

Excellent customer service and knowledgeable!! Lewis transferred all my data to the new phone for…read moreme. I was embarrassed that I couldn't do it myself. Lewis graciously explained what he needed to do. All done in a lightening fast speed.

My fiancee and I wanted to upgrade our phones, so we were out about in Alameda , so we decided to…read moredrop by the cricket store,and we are so glad that we did,the young man that helped us went way out of his way to help us, answered all of our questions,set both of us with new phones and was so surprised with his knowledge with all of the new phones...so I give the young man a 10 thank you.

This was one of the best customer service experiences I've had! I made three visits to this store,…read morespeaking to Adrian on the first two occasions, and to Miles on my third visit. They were both extremely helpful and, ultimately, solely thanks to them, my Cricket Wireless problem was solved. I have been a Cricket Wireless customer for several years and, thus far, I'd had no complaints. However, in my experience, when upgrading current customers to 5G, Cricket Wireless did a shoddy job re: preemptive support. Somewhere around last October, 2021, I started receiving texts to say that as of February 2022, my phone would no longer function on the Cricket network. As I had replaced my phone only 18 months previously, I called the number suggested to check whether my "new" phone would work. I was told it would not and that I would need a new phone. Several of my friends know about such things, (plus an affirming conversation with a T Mobile rep!), felt it should work perfectly well. Confusion! I visited the Cricket store in Alameda, where Adrian also told me my phone should work on the network; he suggested waiting until the change to 5G took place and to come back if there was a problem, promising to sort it out. Bottom line: my phone stopped working. Off to Alameda! Adrian was not at the store at that time, Miles was! He said all I had to do was call and have my phone unlocked. I tried to do this then and there but my call to Cricket dropped off. I called back but was told there would be an 18 minute wait. Miles took over and, through his computer, chatted with cricket wireless. Within minutes, my phone was working. A HUGE thank you for the support from both Adrian and Miles. If you have a Cricket problem, it is worth driving to this store for the wonderful, personable service. Plus, they sell all sorts of other things at the store too! Fascinating place...big thumbs up!

"Good customer service. The staff was friendly, attentive, and made sure all my questions were…read moreanswered. I felt welcomed and appreciated during my visit."

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Oakland store today.

Lizette was absolutely amazing! She helped us through the entire process of upgrading and switching…read moreover carriers and made everything so easy to understand. Even though she was the only one working in the store, she never made us feel rushed and gave us her full, unconditional attention the entire time. She patiently answered all of our questions, explained every option clearly, and was incredibly understanding and kind throughout the whole experience. Her professionalism, knowledge, and genuine care really stood out. Because of her, what could have been a very stressful process was completely smooth and stress-free!!

Impossible to pick up a phone I ordered over the internet. Inconsistent instructions. Left a…read moretrainee to figure it out. Makes me want to get a landline.

Great customer service never a problem they are very good at there job and I only go thereread more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Oakland store today.

Yose representative was super nice friendly and helpful she is awsome with customers service skills…read moreI went to a different T-Mobile store and they had no customer service at all. I came here and they took care of me as soon as I walked inside the door very satisfied with her.she went to the extreme to make the transaction went thru she the best

**RACIALLY PROFILED & DEFRAUDED** I went into this store on…read moreThursday to add a new device to an existing and dormant phone line on my account. When I went into the store, we approached the counter and I let the guy know that I intended to "add a device to a line". Without ever looking up or acknowledging me he starts scrolling on an iPad. I asked him, "Are you looking up phones because I can do that myself?" He eventually asks what phone I am looking for and I basically tell him I want a low cost device. He states that I cannot add a phone to an existing line, I must add a new line to obtain a device promo cost.. He tells me the first two phones I request are not in stock (and it is clear he does not want to help me). So I ask if he can call another store to check inventory and he says they don't share inventory which I did not ask. ALL OF THIS WITHOUT ASKING FOR MY PHONE NUMBER. ***Note I am currently on the phone with T-Mobile*** I continue to engage because I need to get a phone. So I point to a phone tell him it's the one I want for $99. He then asks for my account info and my ID. He never considered my account status when selling me the device that he clearly didn't feel like selling, though he offered the iPhone devices which was not interested in. [I told my husband I honestly felt that the guy made a judgment of us when came into the store. I don't know if it was based on our race or casual appearance or maybe the locale of the store Google maps routed us to.] Yet, as a Black woman ibwas determined to not be dismissed by this man regardless of his behavior. I eventually settled on a device. He told me I would incur a cost of $20 for the additional line, but my fees would be $4 a month. I asked him to explicitly outline the line item charges so I would not have any surprises on my bill. He said there would be a charge of about $16 per month for the phone and a credit of about $12 per month, having a total cost of about $4 per month. He never said, they monthly cost would increase by approximately $24 per month with the additional line charge for an additional line I DID NOT NEED. I finally had time and energy to contact T-Mobile today. The woman I spoke to was very professional, understanding, and pleasant. She understood this entire matter as I conveyed it. She said that I could have added a device to the dormant line one my account, but the phone that I had selected was an "add a line" promo. The guy did not explain that to me. Had he done so, I would have made a different choice. In fact, he suggested I had to add a line even before I eneded up selecting that device. In hindsight, he deprived me of the other devices to bait me into adding a line just to get a phone. At one point I wondered if he was attempting to meet a new account sales quota and decided I would seek resolution on the back end via customer service. I have not been made whole to date. I even called the store three times on April 23rd at 3:53 pm to complain to a manager. My calls were never answered at which point I left an angry voice mail stating that I learned online that I was not required to add a line to get a new device. Had I had that information I would have made a different selection, but this guy deprived me of that option when he defrauded me. I want T-Mobile to credit me for the cost of the device that I was manipulated into purchasing. The additional line charge has been removed, but now I am being billed for the phone with NO PROMO CREDIT. I WAS TRICKED. This experience was more overwhelming than it should have been. I think some people get. A kick out of thinking they have out smarter Black people. It's very sad.

I paid 55 plus 7 since more than 6 months, I have 2,5 m…read more Data power For internet but after one week They reduce my power and it's difficult to use it. I cannot use my phone at all in my room. Since 2 or 3 months they changed there deal and offer for 45 dollars 5 m data. Because they didn't told me anything I still pay my bill 57 dollars until the 23 rd of January and they cannot update my data To 5 m,why? Denis Sanchez.

The best service.I was looking for a new cell phone carrier and VIP Boost Mobile was the place my…read morefriend told me about.The boost mobile salesman gave me good detail in how the plans work and what works for me.I brought a phone and the gave me a good on accessories.The customer service was great.

Went in today to net new phone hooked up. The lady working there was so helpful. I hope she's there…read moretje next time we need support!

Great service! Friendly tech help!!! See Brenda, great customer service!read more

My experience overall was great. associates were responsive and tentative to my needs. receptive to…read moremy questions and were able to get me what I needed it.

This store is not helpful, I would give it a zero if allowed. They only help you if you bought…read morefrom them. They sent us to another store. The other store said they could have helped us, activate our new phones. The Emeryville store was better anyway.