My iphone 13 would not charge or hold a charge. I called Louis and he told me what time to come to…read morethe store. When I arrived, he explained that he needed to do some tests and asked me if I could come back or wait 15 minutes. When I returned, he explained that I needed a new charging port and a new battery. He took the time to explain how he had found these were the two issues, how much it would cost and that he would call me on my wife's phone when it was ready. When I returned to the store, he showed me the parts removed and gave them to me. He charged what he had quoted, and the phone is working perfectly.

11/10 , above and beyond. I literally cannot say a bad thing, they helped me with my issue, were…read morevery friendly, very knowledgeable, and were competitively priced.

My fiancee and I wanted to upgrade our phones, so we were out about in Alameda , so we decided to…read moredrop by the cricket store,and we are so glad that we did,the young man that helped us went way out of his way to help us, answered all of our questions,set both of us with new phones and was so surprised with his knowledge with all of the new phones...so I give the young man a 10 thank you.

This was one of the best customer service experiences I've had! I made three visits to this store,…read morespeaking to Adrian on the first two occasions, and to Miles on my third visit. They were both extremely helpful and, ultimately, solely thanks to them, my Cricket Wireless problem was solved. I have been a Cricket Wireless customer for several years and, thus far, I'd had no complaints. However, in my experience, when upgrading current customers to 5G, Cricket Wireless did a shoddy job re: preemptive support. Somewhere around last October, 2021, I started receiving texts to say that as of February 2022, my phone would no longer function on the Cricket network. As I had replaced my phone only 18 months previously, I called the number suggested to check whether my "new" phone would work. I was told it would not and that I would need a new phone. Several of my friends know about such things, (plus an affirming conversation with a T Mobile rep!), felt it should work perfectly well. Confusion! I visited the Cricket store in Alameda, where Adrian also told me my phone should work on the network; he suggested waiting until the change to 5G took place and to come back if there was a problem, promising to sort it out. Bottom line: my phone stopped working. Off to Alameda! Adrian was not at the store at that time, Miles was! He said all I had to do was call and have my phone unlocked. I tried to do this then and there but my call to Cricket dropped off. I called back but was told there would be an 18 minute wait. Miles took over and, through his computer, chatted with cricket wireless. Within minutes, my phone was working. A HUGE thank you for the support from both Adrian and Miles. If you have a Cricket problem, it is worth driving to this store for the wonderful, personable service. Plus, they sell all sorts of other things at the store too! Fascinating place...big thumbs up!

"Good customer service. The staff was friendly, attentive, and made sure all my questions were…read moreanswered. I felt welcomed and appreciated during my visit."

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Oakland store today.

Lizette was absolutely amazing! She helped us through the entire process of upgrading and switching…read moreover carriers and made everything so easy to understand. Even though she was the only one working in the store, she never made us feel rushed and gave us her full, unconditional attention the entire time. She patiently answered all of our questions, explained every option clearly, and was incredibly understanding and kind throughout the whole experience. Her professionalism, knowledge, and genuine care really stood out. Because of her, what could have been a very stressful process was completely smooth and stress-free!!

Impossible to pick up a phone I ordered over the internet. Inconsistent instructions. Left a…read moretrainee to figure it out. Makes me want to get a landline.

Great Customer Service they helped me buy a phone and also talked Spanish which helped because my…read moremom only talks Spanish

Great customer service never a problem they are very good at there job and I only go thereread more

Juan is dumb as fuck he was mad since we walked in and this whole store needs to be shut the fuck…read moredown he don't know wtf he's doing and he need to clock out with that fuck ass attitude and they need a new manager

Yose representative was super nice friendly and helpful she is awsome with customers service skills…read moreI went to a different T-Mobile store and they had no customer service at all. I came here and they took care of me as soon as I walked inside the door very satisfied with her.she went to the extreme to make the transaction went thru she the best

I paid 55 plus 7 since more than 6 months, I have 2,5 m…read more Data power For internet but after one week They reduce my power and it's difficult to use it. I cannot use my phone at all in my room. Since 2 or 3 months they changed there deal and offer for 45 dollars 5 m data. Because they didn't told me anything I still pay my bill 57 dollars until the 23 rd of January and they cannot update my data To 5 m,why? Denis Sanchez.

The best service.I was looking for a new cell phone carrier and VIP Boost Mobile was the place my…read morefriend told me about.The boost mobile salesman gave me good detail in how the plans work and what works for me.I brought a phone and the gave me a good on accessories.The customer service was great.

Went in today to net new phone hooked up. The lady working there was so helpful. I hope she's there…read moretje next time we need support!

Great service! Friendly tech help!!! See Brenda, great customer service!read more