Great communication and quick service for an iphone screen replacement for my kid…read more Also browsed their inventory of refurbished phones. Replaced my old phone which was unable to accept new ios updates due to storage constraints with the same model but with more storage. So happy I didn't have to deal with that type of purchase online.

Great spot ,amazing customer service and amazing product …read more Always recommend this spot whatever I can!

This store is not helpful, I would give it a zero if allowed. They only help you if you bought…read morefrom them. They sent us to another store. The other store said they could have helped us, activate our new phones. The Emeryville store was better anyway.

DO NOT come to this store -- you'll regret it! I came in on…read morea weekday just to check out current promotions and upgrade my old iPhone 13 Pro Max to the new iPhone 17 Pro Max. I was helped by a woman named Shante (spelling might be off), and the entire experience was a nightmare. She convinced me to add three extra lines to my existing three--lines I absolutely didn't need--just to "qualify" for a deal. She also claimed I'd get a higher trade-in value for my old phone than what T-Mobile actually offered. Everything went downhill from there. She messed up multiple things, including adding too many lines, canceling my Netflix discount, and creating total chaos with my account. I ended up spending days going back and forth between this store and T-Mobile customer service trying to fix her mistakes. In the end, I had to cancel the iPhone order and revert to my old plan. To make things worse, I later found out this location isn't even an official T-Mobile store--it's a third-party dealer with multiple complaints against them. Save yourself the headache and go to an authorized T-Mobile store instead.

I would like to recommend James for the quality of his work. He repaired my iPhone 14 when the…read moreLightning charging port stopped working and the piece needed to be replaced. He gave me two options for the repair, and I chose the original part. His prices are fair, and the quality of his work is very detailed and professional. I trust him and appreciate his integrity. My phone was definitely in good hands.

With my iPhone 14 Pro Max suddenly losing its ability to charge through the charge port, I…read moreimmediately went into a frenzy, figuring out the right place to take it. Knowing how insanely expensive the Apple Store tends to be as well their ridiculous wait times to get an appointment, I needed to act fast for a very quick fix. Cellular City Phone Repair was referred to me by my father who has always had great experiences with the owner, James. Now having conducted business with him, what I can say is that James is a gentleman who provides very fair prices, great service, and super helpful tips. I called in the schedule an appointment early in the morning and he encouraged me to come in, so he could inspect my phone to get a better understanding of what my problems were. He saw me immediately, and gave me a turnaround time of about four hours. Given this wasn't scheduled in advance, and when I returned to the store he was just finishing up, I couldn't have been more pleased to have my phone functioning normal again. After receiving payment, he mentioned that I should call back if any issues occurred after the service. From his friendly and respectful demeanor, as well as great reputation, not just with my father, but also from multiple comments listed on Yelp and other review platforms, I believe his word to be true and well definitely return if I ever need any other service for my smart phone. I highly recommend Cellular City Phone Repair and encourage anyone in San Leandro or in the accompanying East Bay to go here if/when in need of a phone repair. I rate this business a well deserved 5/5.

My fiancee and I wanted to upgrade our phones, so we were out about in Alameda , so we decided to…read moredrop by the cricket store,and we are so glad that we did,the young man that helped us went way out of his way to help us, answered all of our questions,set both of us with new phones and was so surprised with his knowledge with all of the new phones...so I give the young man a 10 thank you.

This was one of the best customer service experiences I've had! I made three visits to this store,…read morespeaking to Adrian on the first two occasions, and to Miles on my third visit. They were both extremely helpful and, ultimately, solely thanks to them, my Cricket Wireless problem was solved. I have been a Cricket Wireless customer for several years and, thus far, I'd had no complaints. However, in my experience, when upgrading current customers to 5G, Cricket Wireless did a shoddy job re: preemptive support. Somewhere around last October, 2021, I started receiving texts to say that as of February 2022, my phone would no longer function on the Cricket network. As I had replaced my phone only 18 months previously, I called the number suggested to check whether my "new" phone would work. I was told it would not and that I would need a new phone. Several of my friends know about such things, (plus an affirming conversation with a T Mobile rep!), felt it should work perfectly well. Confusion! I visited the Cricket store in Alameda, where Adrian also told me my phone should work on the network; he suggested waiting until the change to 5G took place and to come back if there was a problem, promising to sort it out. Bottom line: my phone stopped working. Off to Alameda! Adrian was not at the store at that time, Miles was! He said all I had to do was call and have my phone unlocked. I tried to do this then and there but my call to Cricket dropped off. I called back but was told there would be an 18 minute wait. Miles took over and, through his computer, chatted with cricket wireless. Within minutes, my phone was working. A HUGE thank you for the support from both Adrian and Miles. If you have a Cricket problem, it is worth driving to this store for the wonderful, personable service. Plus, they sell all sorts of other things at the store too! Fascinating place...big thumbs up!

Came in to replace my Pixel 7a's old ion battery. Shopped around to no avail due to the Pixel's…read moreflawed screen being an issue any time the battery needed replacement. Not only is my phone working like new, I saved $$$ not needing a new screen. I highly recommend this business!

I've been going to this place for years. I've never had a problem, actually. Quite the opposite…read more It's been a really great pleasant experience. They always have the parts in stock and very kind of professional. The price is right as well.

I called they answered all my questions Came in needed help adding my husband they took care of it…read more Very helpful and very good customer service all the workers get 10 stars..... Happy customers Did not take no more than five minutes quick efficient

I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind…read more I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.

Lizette was absolutely amazing! She helped us through the entire process of upgrading and switching…read moreover carriers and made everything so easy to understand. Even though she was the only one working in the store, she never made us feel rushed and gave us her full, unconditional attention the entire time. She patiently answered all of our questions, explained every option clearly, and was incredibly understanding and kind throughout the whole experience. Her professionalism, knowledge, and genuine care really stood out. Because of her, what could have been a very stressful process was completely smooth and stress-free!!

Impossible to pick up a phone I ordered over the internet. Inconsistent instructions. Left a…read moretrainee to figure it out. Makes me want to get a landline.