The staff member Matt was just exceptional today, he helped us immediately, he was patient and…read moreexplained everything for myself and my wife. I'm a middle aged guy that isn't tech savvy, he made it so simple for us. The pricing was reasonable and we were able to get the devices we wanted.

I was a little hesitant because many of the Verizon stores in the area have not so great ratings on…read moreYelp; but this particular location definitely deserves 5 stars. They have lots of parking, they're conveniently located, and they have wheelchair ramps so they are super accessible. I brought my Mom in to activate her new phone. They were more than happy to help even though it ended up being a little complicated because her old phone was very old and had an old outdated SIM card. I regret not asking the associate his name, but whoever stayed past closing time on 8/22/25 to help my mom- you are a real one!!! She was up and running within about 20 minutes despite the SIM card issue. He got her all squared away and took very good care of her. I highly recommend this spot for your Verizon needs.

Excellent friendly- No BS phone repair!!! Ask for Hai!! He's very meticulous, steady hands, and in…read moreless than 30 minutes, my iPhone 12 Pro Max is brand new with a working screen!! Nothing wrong with my phone, just that stupid Apple upgrades don't want to be compatible with my old iPhone 12 Pro Max!! I don't want to buy a new phone when mine is working fine!!! No need to pay for monthly subscription like some Other BS phone repair shop just to get me into a monthly subscription fee. You'll be happy that you don't need to buy or upgrade to a new phone. Just replace the screen and your phone is like brand new!! You'll be glad you came here first!!

Great service with Hai! Called and fixed my phone in 15 minutes. Very satisfied and will return for…read moreany phone needs!

Leaving review on both pages since I'm not sure which one is the most current…read more Been coming here on and off and the guy is nice and friendly. Their prices are a bit lower than other spots. They usually have majority of the items I need in stock. There is ample parking since it's in a plaza where Food Source used to be so lots of parking.

Stopped by to check out the smoke shop and was really impressed. Such a nice and inviting setting…read more Nice and clean! They have a huge selection of accessories with reasonable pricing. Their refrigerator was fully stocked with drinks. Huge T-shirt selection. They also repair phones! They guys working inside were cool and helpful!

I bought an iPhone XR yesterday and wanted a case for my phone so I can use it without worrying…read moreabout damaging the body. I got an Otterbox Symmetry Case in Black for only $25.00 The person who helped me was very friendly and even helped put the case on for me. It was super convenient since I did not want to walk to the mall for a case. This place was just right around the corner. Can't vouch for the other things here but the Customer Service was awesome.

Smoker Friendly is more a metro pcs distributor (half the shop) than a tobacco store. everything is…read morebehind the counter or under the glass counter. goods sold: -smoking accessories -candy -cigarettes, just a few cigars (phillips) -cell phone accessories -phone cards eats: skittles, blender style (1) -vibrant fruit flavored hard candy, chewy, soft cente, very sweet. -just sugar overload, nothing to die for. shopping notes: -didn't see pricing on anything.

Top rated I came in at the same time has a few others and…read moreThe gentleman quickly and quickly served all of us. The gentleman that dealt with me quick and professional.

My daughter dropped her iPad and it cracked the screen really badly-- I almost didn't even want to…read moreattempt to fix it. It was literally shattered. I brought it here and they worked their magic-- also informing me that because it was shattered so badly that there's a possibility that the finger print would no longer work. They were able to fix the screen and the fingerprint still works! The only downfall was that it took a bit longer than they quoted us. But worth it to get it fixed!

This was the best service I ever had since Sprint merged with T-Mobile. I had been to several…read morelocations and no other locations provided best customer service with best courtesy and answer every single questions I inquired with details. Start from greetings, as I approached to front service counter, "Welcome". The conversations throughout the whole time was pleasant with laughters and smiles. Every time I interrupted, the reply would you, "you are fine. Please ask." Swapping phones, creating new account, along with discount plan with auto pay and business discount were suggestion and I ended up with lower prices for all existing phone and watches. More importantly, the patience and the time the person is willing to wait transferring all datas for my sister old phone to new one were greatly appreciated. I would like to say, "hat off to your excellent service, Khayree Wells." I will be recommending you to my local friends . Appreciated and thankful.

I believe deceptive and misleading sales practices were used to persuade my family to switch our…read morewireless service from MetroPCS to T-Mobile. We were loyal MetroPCS customers for more than 20 years. During our visit to a Metropcs store, a sales representative assured us that, because of our long-standing loyalty to MetroPCS, T-Mobile would provide us with approximately **$2,000 worth of equipment** as a customer appreciation incentive if we switched our service and enrolled in AutoPay. The representative who made contact with the T-Mobile representative who further **guaranteed** that our monthly bill would be **$145 per month** which was only a few dollars more than what we were paying for less could get us a family plan that included: * Three unlimited phone lines * One tablet line * One Wi-Fi/hotspot device * AutoPay enrollment These representations were the deciding factors in our decision to leave MetroPCS and switch to T-Mobile. At no point were we informed that the equipment was being financed through a 24-month installment agreement, that we would be relying on bill credits, or that our monthly charges would exceed the amount we were promised. These material terms were either omitted or misrepresented during the sales process which we repeatedly asked about during the sales process. Less than one month after switching, we received a bill via our mobile device for **$355**, more than twice the amount we had been guaranteed. When we returned to the store to address the issue, they redirected us to a T-Mobile store. When addressing the matter at the T-Mobile store, we were not offered a meaningful resolution. Instead, we were encouraged to enter into a payment arrangement for charges that were never disclosed or agreed to. We were also informed that our account had been removed from the original family plan and placed on separate individual plans, resulting in significantly higher monthly charges. This change was made without our knowledge or consent and directly contradicted the agreement that induced us to become T-Mobile customers. When the store referred us to Customer Care, we were again denied a resolution that was remotely close to what we agreed to. Customer Service advised us that even removing the internet device would not reduce our bill to the promised amount. We were then told that going beyond the first initial billing cycle would lock us into financing agreements and service commitments that had never been clearly explained before we agreed to switch providers. Only after the sale did we learn that the "$2,000 worth of equipment" was not a loyalty reward or promotional gift as represented, but rather devices financed over time through installment agreements and promotional bill credits. This critical information was never adequately disclosed before we entered into the agreement. We believe these actions constitute deceptive sales practices and material misrepresentation. We relied on the statements made by the sales representatives when deciding to switch providers. Had we been given complete and accurate information about the true costs, financing obligations, and billing structure, we would not have agreed to leave MetroPCS. Consumers have the right to receive truthful, complete, and transparent information before entering into a contractual agreement. Misrepresenting the price of service, failing to disclose financing obligations, and changing customers to different rate plans without their informed consent undermine that right and erode trust in your company. Accordingly, we request that T-Mobile immediately: * Conduct a formal investigation into the conduct of the sales representative (via authorized dealers to customer care representatives over the phone) and access the phone conversation where this transaction occurred. * Cancel all equipment financing agreements and service obligations associated with this transaction without any early termination fees, penalties, or negative impact to our credit. * Remove any charges that resulted from the deceptive representations made during the sale. * Restore us to the position we would have been in had these misleading representations never occurred, and compensate us for the inconvenience this event has caused now rending us without new operational devices we would have otherwise possess. * Provide a written response outlining the findings of your investigation and the corrective action taken. If this matter cannot be resolved promptly and fairly, we will have no choice but to pursue additional remedies by filing formal complaints with the **Federal Communications Commission (FCC)**, the **Federal Trade Commission (FTC)**, our **state Attorney General's Consumer Protection Division**, and the **Better Business Bureau (BBB)**. We will also consider pursuing any other remedies available under applicable consumer protection laws.

The service i recieved from the beautiful lady Brenda was very pleasing. she made my experience…read morevery great and efficient. Her services are very much recommended. she is friendly i like her energy. thanks from Raymond.

I went into this metro store on dec,22,2023 to purchase the new razor phone . i was going to…read moreport my number to get the $99 deal i was told i could not port my number and would have to get a new number. i told the sales woman ok so a new number for this phone costs $199 plus tax so by the time im done they charged me $399 after i paid the girl starts to hand me two tcl tablets that i didnt ask for she told me they were free i said wow then she also hands me a jbl speaker also free she says well i wasnt feelling well so i went back and went to bed the next day i start looking at my reciept they not only charged me $140 for this speaker which i was told was free and they charged me a $100 activation fee for my phone and two tablets which i was also told i was not charged for also the girl also told me i had to get the $75plan which she lied again i looked at my plan they gave me some $40 promo plan instead of the $75 i also my reciept says i ported my number and the phone was $99 plus tax i returned to the store confronted the sales girl she continued to lie to me with excuses i told her about the plan difference soshe upgraded my plan right there in the store and i was charged another $25 for a plan i already paid for i called metros 888 number and they told me i was charged for actavation on the two tablets LET ME TELL U HOW UPSET I AM AT THESE LYING CROOKS THEY LIED AND STOLE MY MONEY THIS STORE CHEATS ITS CUSTOMERS IF YOU PURCHASED ANY PRODUCTS FROM HERE YOU BETTER CHECK YOUR RECIEPTS BECAUSE THIS STORE WILL STEAL AND DECEIVE YOU EVERY CHANCE THEY CAN AVOID THESE CROOKS LIKE THE COVID WORST METRO EVER

I went into The Phone Hut to ask if someone could help me put a new screen protector on my android…read morephone. And by "Help me" I absolutely mean please put it on for me. Raj put a new screen protector on my phone for me and didn't charge me for the service! And I have an android at what is predominantly an IPhone store! This is a great store with great folks! Thank you Raj! And thank you Phone Hut!

My daughter had her screen replaced by Phone Hut a few weeks ago. They initially bad mouthed the…read morestore that had replaced her screen prior which was unprofessional. When my daughter picked her phone up, she noticed the quality of the screen was very poor. The front facing camera was visually grainy which affected FaceTime, videos, and camera quality. My daughter ended up going back to have it looked at and Raj and Adeel let her know that it was her screen protector. They removed the screen protector which doesn't make sense at all, but my daughter left thinking that everything was resolved. Wrong, the quality of the front camera was still an issue with no change or improvement. She also purchased the screen protector from the store and never received a refund. She came back a third time and they ended up replacing the screen. Usually, second time's the charm right? Not this time. The quality was exactly the same. My daughter tried messaging through Yelp to find a resolution, but her messages were completely ignored. I'm disappointed in the customer service this store provided although having a good rating. My daughter had to find a more reliable and dependable store to have her screen replaced. So far, it's as new as the day we bought it. Not to mention that the new store we went to was very friendly, fast, and provided a warranty. Having to pay for another store's failure is unpleasant.