My iphone 13 would not charge or hold a charge. I called Louis and he told me what time to come to…read morethe store. When I arrived, he explained that he needed to do some tests and asked me if I could come back or wait 15 minutes. When I returned, he explained that I needed a new charging port and a new battery. He took the time to explain how he had found these were the two issues, how much it would cost and that he would call me on my wife's phone when it was ready. When I returned to the store, he showed me the parts removed and gave them to me. He charged what he had quoted, and the phone is working perfectly.

Excellent customer service and knowledgeable!! Lewis transferred all my data to the new phone for…read moreme. I was embarrassed that I couldn't do it myself. Lewis graciously explained what he needed to do. All done in a lightening fast speed.

Great spot ,amazing customer service and amazing product …read more Always recommend this spot whatever I can!

Quick and easy fix, best phone store in the Bay Area. Great customer service, fair prices, and they…read moregot my phone working fast with no problems. Definitely recommend this place to anyone needing a repair.

My experience overall was great. associates were responsive and tentative to my needs. receptive to…read moremy questions and were able to get me what I needed it.

This store is not helpful, I would give it a zero if allowed. They only help you if you bought…read morefrom them. They sent us to another store. The other store said they could have helped us, activate our new phones. The Emeryville store was better anyway.

I would like to recommend James for the quality of his work. He repaired my iPhone 14 when the…read moreLightning charging port stopped working and the piece needed to be replaced. He gave me two options for the repair, and I chose the original part. His prices are fair, and the quality of his work is very detailed and professional. I trust him and appreciate his integrity. My phone was definitely in good hands.

With my iPhone 14 Pro Max suddenly losing its ability to charge through the charge port, I…read moreimmediately went into a frenzy, figuring out the right place to take it. Knowing how insanely expensive the Apple Store tends to be as well their ridiculous wait times to get an appointment, I needed to act fast for a very quick fix. Cellular City Phone Repair was referred to me by my father who has always had great experiences with the owner, James. Now having conducted business with him, what I can say is that James is a gentleman who provides very fair prices, great service, and super helpful tips. I called in the schedule an appointment early in the morning and he encouraged me to come in, so he could inspect my phone to get a better understanding of what my problems were. He saw me immediately, and gave me a turnaround time of about four hours. Given this wasn't scheduled in advance, and when I returned to the store he was just finishing up, I couldn't have been more pleased to have my phone functioning normal again. After receiving payment, he mentioned that I should call back if any issues occurred after the service. From his friendly and respectful demeanor, as well as great reputation, not just with my father, but also from multiple comments listed on Yelp and other review platforms, I believe his word to be true and well definitely return if I ever need any other service for my smart phone. I highly recommend Cellular City Phone Repair and encourage anyone in San Leandro or in the accompanying East Bay to go here if/when in need of a phone repair. I rate this business a well deserved 5/5.

My fiancee and I wanted to upgrade our phones, so we were out about in Alameda , so we decided to…read moredrop by the cricket store,and we are so glad that we did,the young man that helped us went way out of his way to help us, answered all of our questions,set both of us with new phones and was so surprised with his knowledge with all of the new phones...so I give the young man a 10 thank you.

This was one of the best customer service experiences I've had! I made three visits to this store,…read morespeaking to Adrian on the first two occasions, and to Miles on my third visit. They were both extremely helpful and, ultimately, solely thanks to them, my Cricket Wireless problem was solved. I have been a Cricket Wireless customer for several years and, thus far, I'd had no complaints. However, in my experience, when upgrading current customers to 5G, Cricket Wireless did a shoddy job re: preemptive support. Somewhere around last October, 2021, I started receiving texts to say that as of February 2022, my phone would no longer function on the Cricket network. As I had replaced my phone only 18 months previously, I called the number suggested to check whether my "new" phone would work. I was told it would not and that I would need a new phone. Several of my friends know about such things, (plus an affirming conversation with a T Mobile rep!), felt it should work perfectly well. Confusion! I visited the Cricket store in Alameda, where Adrian also told me my phone should work on the network; he suggested waiting until the change to 5G took place and to come back if there was a problem, promising to sort it out. Bottom line: my phone stopped working. Off to Alameda! Adrian was not at the store at that time, Miles was! He said all I had to do was call and have my phone unlocked. I tried to do this then and there but my call to Cricket dropped off. I called back but was told there would be an 18 minute wait. Miles took over and, through his computer, chatted with cricket wireless. Within minutes, my phone was working. A HUGE thank you for the support from both Adrian and Miles. If you have a Cricket problem, it is worth driving to this store for the wonderful, personable service. Plus, they sell all sorts of other things at the store too! Fascinating place...big thumbs up!

I had the battery replaced on old iphone7 that many repair shops refused to service. Soula at Anb…read moreprovided immediate assistance, promptly and professionally at a very modest price. The phone is working great now. I highly recommend this service provider.

So I did a silly thing and took my "cracked" phone to get repaired. Turns out my phone was not…read morecracked. It was the screen protector that cracked. The lady there was super nice about it even though I made a lame mistake and she probably could've earned 200 bucks off of me. I ended up getting the screen protector replaced and it was efficient and well done.

I called they answered all my questions Came in needed help adding my husband they took care of it…read more Very helpful and very good customer service all the workers get 10 stars..... Happy customers Did not take no more than five minutes quick efficient

I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind…read more I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.

Lizette was absolutely amazing! She helped us through the entire process of upgrading and switching…read moreover carriers and made everything so easy to understand. Even though she was the only one working in the store, she never made us feel rushed and gave us her full, unconditional attention the entire time. She patiently answered all of our questions, explained every option clearly, and was incredibly understanding and kind throughout the whole experience. Her professionalism, knowledge, and genuine care really stood out. Because of her, what could have been a very stressful process was completely smooth and stress-free!!

Impossible to pick up a phone I ordered over the internet. Inconsistent instructions. Left a…read moretrainee to figure it out. Makes me want to get a landline.

I paid 55 plus 7 since more than 6 months, I have 2,5 m…read more Data power For internet but after one week They reduce my power and it's difficult to use it. I cannot use my phone at all in my room. Since 2 or 3 months they changed there deal and offer for 45 dollars 5 m data. Because they didn't told me anything I still pay my bill 57 dollars until the 23 rd of January and they cannot update my data To 5 m,why? Denis Sanchez.

The best service.I was looking for a new cell phone carrier and VIP Boost Mobile was the place my…read morefriend told me about.The boost mobile salesman gave me good detail in how the plans work and what works for me.I brought a phone and the gave me a good on accessories.The customer service was great.