I definitely recommend he's very Quick and does a good job! My charger port was broken I called and…read morewas told to walk in same day to check it out and he did it in less then 2 hours affordable price as well! Definitely recommend very friendly as well!

I would like to recommend James for the quality of his work. He repaired my iPhone 14 when the…read moreLightning charging port stopped working and the piece needed to be replaced. He gave me two options for the repair, and I chose the original part. His prices are fair, and the quality of his work is very detailed and professional. I trust him and appreciate his integrity. My phone was definitely in good hands.

My husband and I came in the store on a Sunday morning and were greeted with an exceptional service…read morerepresentative. James was calm and confident with his recommendations on the best way to navigate our situation with the theft of a phone. He presented our different options and was thorough from start to finish. Not only did he help us but also managed the rest of his customers in a very professional manner. 10 out of 10 would recommend James and the CV store.

First off I'd like to let others know.. This store is NOT an official Verizon store. I went there…read morethinking it was a verizon store. I needed help activating an iphone i bought from apple. After 2 hours of wasting my time, and $40 in charges, they could not activate my BRAND NEW phone. I was ready to go return the phone to apple thinking they sold me a defect. I decided to go to another Verizon store near by and try one more time. It took the REAL Verizon store 3 minutes to activate my new iphone FREE of charge, And they explained to me that the Verizon store in Castro Valley is NOT an official Verizon store. They are a 3rd party cell phone dealer. I felt like they wasted so much of my time and took my money for services they never had ability to complete. The Castro Valley Verizon store is actually called Victra NOT Verizon! They should take the BIG verizon signage down from the front of the building. Don't waste your time going there if you're looking for a Verizon store.

Absolutely not. I do empathize since they had low staff that could help but the wait time was…read moreridiculous, about 2 hours. I finally got helped and it felt rushed since there was a long wait for others. The staff member ended up messing my family plan and disconnecting one of the other phones instead of mine, making it an extremely difficult process. Let alone inconvenient. It's really important that when you leave your services to double check the changes that were made. It took like 4 weeks for everything to get back to normal. They disconnected the wrong SIM card instead of the one on my old phone which I lost. Not trying to be dramatic but T-mobile customer service isn't the best either, so when one mistake occurs on premises of a store, it slows everything down. I don't recommend this location and I had a pretty awful experience

Willie assisted my son & I. Despite we are under a different cell phone company, Willie gave us…read moresuperb customer service. We came in for a cellphone screen protector and since it was close by we just came in. He was friendly and didn't make us feel like an outsider knowing we are not with T- mobile. Thanks again for helping us and continue the great job you give to all customers. We need more people like you in this world!

Angel who works at this location helped me to add an additional 5G Home unit today. She knew her…read moreproducts very well and fast to process the order promptly. Left the premise in less than 15 minutes. When I added additional lines several months ago I also had pretty impressive service with another lady who worked there. This store deserves maximum stars available.

Amazing service. Didn't have to wait to long even though it was busy. The guy who assisted was…read moreswift and solved my problem quickly! Super awesome layout and design as well. Highly recommended!

I was a little hesitant because many of the Verizon stores in the area have not so great ratings on…read moreYelp; but this particular location definitely deserves 5 stars. They have lots of parking, they're conveniently located, and they have wheelchair ramps so they are super accessible. I brought my Mom in to activate her new phone. They were more than happy to help even though it ended up being a little complicated because her old phone was very old and had an old outdated SIM card. I regret not asking the associate his name, but whoever stayed past closing time on 8/22/25 to help my mom- you are a real one!!! She was up and running within about 20 minutes despite the SIM card issue. He got her all squared away and took very good care of her. I highly recommend this spot for your Verizon needs.

Went in to trade my phone and B. Moa was super helpful. Had an easy time going through the process…read morebecause of his professionalism and courtesy. My trade-in wasn't charged, and he was patient enough to have a conversation with me while waiting for it to turn on. Great service from a great individual.

Great customer service & Deals! They got all you need !…read moreFrom papers to wraps & more! Make sure to check em out

They lie don't know they own prices nd treated me wit disrespect I went out my way to shop wit em…read morecause I liked they service before but apparently the owner doesn't have the same energy he was rude nd acted like they ain't want me there nd I go often wen im in the Bay Area never again

Soooo. The iPads needed screen repair so naturally I went back to Apple for a repair. They said…read more Oh we don't do repairs you'll need to buy a new one. I said why. They both work fine. Sorry sir. Well. I said lemme call around. I found this spot. Open On SUNDAY he said. Oh yes. I fix that Soooo. I gave him my phones. iPads. And now I have them back ! Apple what ?? U&I for the Win !!! Ya herd.

My iPhone would not charge, it was apparent that something was wrong with the charging port. I…read moretried cleaning it using several techniques, different adapters, different chargers, no good. Brought it here and it was fixed in 2 hours for a very reasonable price. Top notch service.

Great customer service from all employees, very helpful & answered all my questions! I would…read morerecommend this store to anyone whose looking for an amazing career with great quality customer service!

Be prepared. Boost Mobile had great plans, but zero customer service. You cannot talk to anyone and…read morethe recorded message just hangs up on you. The store I set up the service in will not answer the phone. They have over charged me, but cannot talk to any real person that can help me. After paying over $100 just to activate a phone (had my own phone) and have been doubled charged, I cannot get anything resolved with Boost. No one is there to talk to. Don't go there unless you are desperate for cheap plans. I got this for my Grandson. I never realized it would be a major problem.