First time here. Monica and Sergey were such a pleasure to work with. The customer service,…read moreattention to detail, and overall experience were outstanding. Dr. Liou who did my exam was also awesome. I look forward to seeing them again soon. Highly recommended and huge kudos to them! Stay glad I came here.

Disappointed by Office and Billing Practices - Despite an Excellent Doctor…read more I want to start by saying that Dr. Melissa Moore was absolutely fantastic--thorough, kind, and clearly excellent at what she does. I was genuinely planning to bring my whole family here despite the office not accepting our insurance, simply because of how impressed I was with her care. Unfortunately, the rest of the experience has been frustrating and disheartening. I made it very clear from the beginning that I understood my insurance wasn't accepted and asked the front office to just charge me whatever was necessary. Despite this, I was billed incorrectly not once, not twice, but three separate times--and I paid each time in good faith, trusting it was finally resolved. Then, months later, I received yet another bill in the mail for residual charges. At this point, it feels disorganized and frankly a bit exploitative. It's really disappointing to have such a positive clinical experience ruined by administrative mishandling. As much as I appreciated Dr. Moore's care, I won't be returning--and I won't be bringing my family either. This kind of billing confusion and delayed surprise charges is unacceptable.

I love this practice and have been coming here for decades. I tried another optometry practice…read morewhen I moved out of Alameda County but nothing compares to this place. A few years ago, I even had to switch doctors because my favorite optometrist retired. I am seeing Dr. Faith now and I respect and admire him just as much as my previous doctor. He is another long timer here who is personable, professional, and offers great advice. Dr. Faith is patient and always answers all of my questions with honesty and integrity. He doesn't make you feel rushed even though he may be feeling rushed himself. The front office seems to go through frequent staff changes but they have all been very friendly and helpful to me. The optical sales area has an extremely robust collection of frames and I have no trouble finding a pair that I love that fits well too. Dawn adjusted a pair of glasses I had purchased here and she has a great eye for pulling frames that will look good on you. She selected about 12 frames for me to try on and I could live with the majority of them very happily. I always look forward to my annual exams with Dr. Faith even though I no longer reside in the Tri Valley. It is well worth the trip for me.

Dr Kuntz is great (and the only reason I go here); optical services are horrible! Last year, took…read moreover 6 weeks to get my glasses on a "rush" order. This year, 7 weeks and still waiting (8/7-9/26/2026). Unbelievable!! No proactive phone calls and no explanation. You literally have to walk into the office to get any information. Not convenient at all.

They have a lot of different frames to choose from, with lots of very unique styles and colors…read more They offer a lot of different options for lenses, as well, including some new ones I haven't seen before at other offices. The spacious frames display area kind of doubles as the lobby, which made it a fun and cozy place to wait, especially with antsy kids. The staff is super friendly and smiley. The doctor is great with little kids. She explained everything clearly and was understanding of all of our concerns. Her office uses newer technology to get readings.

I really recommend Dr. Michelsen who took the time to answer all of my questions at my last appt…read more Optician Stephanie is the best and she goes above and beyond to help families especially when trying to find the right pair of glasses for little ones. Parking is easy as there is a parking lot out front. It's also in a good location close to downtown.

Dr. Gagnon did both of my cataracts a month apart. I just had my second one done last Tuesday. I…read morewoke up this morning and found That I did not need my glasses anymore to read! I was so excited. I am 69 and I can see like a young person. Thank you, Dr Gagnon, for your steady hands and your smiling face, and for taking the best care of me! You really know your stuff. And you have a lovely staff, too.

Exceptional place to see an eye doctor…read more Dr. Huang was excellent in helping treat my eye infection and I am back to normal now. Thanks for the exceptional help and service.

Dr. John and his team are the best top notch 5 stars. Always come in here for my eye exams or new…read moreframes. Team are all very friendly and helpful never had a single bad incident. Highly recommend for ur eyeball needs

Dr Volponi and his staff are always kind without compromising on efficiency as they strive for the…read morebest customer/patient experience. From keeping their diagnostic technology up to date to giving you your best options and honest feedback on your new lenses, they are *the* best! I, like others, have found that making the drive to Volponi Tri Valley Optometry is worth the visit. I always leave feeling the my eyes are in good care. They are also considerate of all socioeconomic patient needs with consideration for those without insurance. I have gone to them in varying seasons as a student or as an employed person. They have great taste(!) and love what they do. I have been using the same Marc Jacobs lenses which Lori(I believe) recommended to me back in 2018 but discontinued shortly after. They also fitted my old lenses into a loaner pair as they are getting my new prescription inserted into my old Marc Jacobs frames. I didn't feel pressured to buy new lenses, but when I decided to buy the loaner pair with my old prescription lenses as a backup, I got them at a great price. From 2018 to 2022, I am a happy loyal returning fan. Support Local

Efficient and great service! Initially, I went to an…read moreindependent optometrist at Costco, but the doctor performing the exam seemed overly cautious and made me feel nervous about the condition of my eyes. We ended up cutting the exam short, and I left feeling uneasy. I started looking for another optometrist to get a second opinion and found this place. I called the office, and they were able to squeeze me in the same day. I saw Dr. Nguyen and explained what had happened and the reason for my visit. She listened to my concerns and thoroughly examined my eyes. It turns out, my eyes were perfectly fine! She answered all my questions, addressed my concerns, and walked me through different contact lens options with recommendations that were best suited for me. She didn't just examine my eyes--she provided helpful information so I could make the right choices for my eye health.

Excellent experience at this facility. I have been visiting here for over 3 years through my VSP…read moreplan. Good choice of frames. Very professional and friendly staff. Dr. Diana Nguyen is very thorough and provides excellent care. The overall service I get is excellent. Very satisfied with this location. Thanks to the doctor and the staff at this facility.

Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.

So happy w/ my service here. Found them on yelp and needed an appointment ASAP and they had slot…read more Macey was so helpful and honest while i was in the process of getting my glasses since I didn't want to splurge since I plan on getting one at a different shop.

I had a positive experience getting my eye exam and glasses made at Imagine! The eye doctor took…read moreher time to explain to me my prescription changes and was really patient. The staff here are great too, they carry a ton of designer frame options if you're into designer! The original frames I picked out didn't end up working with my high prescription so I was pretty unhappy with how heavy and thick they looked, and the staff didn't hesitate to offer to redo my glasses for me when I picked out a different frame. I appreciate that they care about their clients happiness and if the outcome wasn't what they wanted, they took the care to make sure the client went home with something they would actually wear! I would definitely come here again and highly recommend their services!

Brought my 2 kiddos here for the first time. Dr Truong was great with them! He was very patient and…read morehelped make their first appointment a positive experience. He is very easy to talk to and I am so relieved that this place is family friendly and that all staff members are wonderful and so helpful!

Dr. Nguyen was so efficient and professional during my exam today! I had an appt booked for 11am…read more(Monday) and was done in less than 20 minutes! Super convenient and affordable pricing as well. Definitely recommend him if you are looking to get an eye exam/contacts exam!

Bad and incredibly slow service. The ordering side of this place is very understaffed. Sally in…read moreparticular was not very helpful. However the eye doctor side of things is great and Dr Curt is efficient and amicable.

Review long overdue, but thank you to Dr. Bloomingcamp and her staff for a wonderful experience! I…read moreused to go to Costco, but so glad I took the leap to go here. You get what you pay for and if you have insurance it'll likely cover most of the cost here anyway so I'd say make an appointment. My vision is awful and I always hate doing the vision tests, but Dr. Bloomingcamp was encouraging and understanding which made me feel at ease. I got a new pair of glasses and FINALLY have contacts that don't move around on my eye because of my astigmatism. Also, trying on glasses was wonderful too because she really listened to the style I wanted and picked glasses that work for my face shape. 10/10 highly recommended!

Super upset. Scheduled an appointment here for my husband and have VSP insurance. I was supposed to…read morebe charged a copay for $10. My husband came home having paid $49 all because they had him do a retinal scan WHICH IS SUPPOSED TO BE OPTIONAL. Instead of informing him that it is an extra service they did it in place of dilation and made it mandatory. I just took my Father in Law to Costco optical and paid $59 for everything including dilation. So what is the point of me having great eye insurance? Nothing apparently They should be up front and told us they weren't dilating eyes and that they were using this extra machine which is not covered by insurance. Also, I verified with VSP on this service and was confirmed by them that it is an OPTIONAL service. Me and my family will not be coming back here because of the deceiving practices.