First off this store needs an upgrade. They really need better internet and POS upgrades for…read morereliability. All the staff is wonderful. I want to say a shoutout to Assistance Manager Matt. He really took care of everything and honored the pricing that was advertised. Even though I had many issues on my order, he fixed everything! This is outstanding customer service! Matt really takes care of his customers. He should be promoted! He is the gold standard of how the brand should be represented!

Dylan was super helpful and attentive. Great deals and selection overall…read more Highly recommended

Everyone is extremely helpful and knowledgeable. My…read moreprescription glasses always spot on! Easily a "SIX" star experience!!!!

Dr. Jen is the best eye doctor I ever have. She addresses all my concerns and is familiar with my…read morehealth history. The optometry staff are also very friendly and helpful. This place is a gem in the Tri-valley area.

The quality of VisionOne has gone downhill significantly. I've been going here for over 5 years. I…read morehad an appointment for a LASIK consultation. I received a call on the weekend before stating it wasn't covered by my insurance even though the doctor indicated the consultation was covered during my regular eye exam. When I called back, they said it was an error on their part. 45 minutes before the appointment, I receive a voicemail with the same problem. When I called back, the receptionist then said the appointment was canceled because they didn't have the staff/equipment at the Pleasanton office. This could have been easily avoided and it was unprofessional they canceled the appointment within an hour of the scheduled time.

Don't go to this place. They got my request wrong and are overly expensive. They don't man the…read morephones and give little to no update on glasses arrival.

After 15 years with my previous eye doctor in San Francisco, I decided it was time to stop…read morecommuting so far and try an optometrist closer to home in Pleasanton. I wasn't sure what to expect, especially since I was able to get a same-day appointment (which made me wonder if that was a good or bad sign!), but I was pleasantly surprised. The staff was friendly and responsive -- I appreciated that they followed up with a text after my missed call to help me schedule the appointment. Dr. Miller was extremely thorough with my eye exam and had a great sense of humor, which made the visit comfortable and easy. The assistant was so sweet and took her time helping me choose a new pair of glasses, which I really appreciated. Overall, I'm happy I made the switch, and I feel confident about trusting them with my eye care moving forward!

I stopped in to have a look at the glasses and decide if I wanted an appt there, the staff person…read moresmiled but said they would need an appt first before I could even look around at the glasses. She wasn't willing to let me look for 2-3 mins even though there were definitely other staff working in the lobby at the time, that just doesn't work for me. I went down the street to a much more accommodating place that I love and that let me look around, and that had a good selection of glasses, and I love my new eye Dr. and my new glasses.

I always get fantastic service at Global Eyecare optometry. What they lack in space they make it up…read morewith great people that really know their craft. I'm always blown away with the amount of attention and information I'm given. I really appreciate being fully informed about what's going on with my eyes and how our vision works. I'm always paired with the right options for me for contact lenses and glasses and they make sure I look my best with glasses that match my face shape and styles that fit me so well. I'll gladly keep coming back as long as I live in or near this area.

I love Dr. LEE and her staff !!! They are friendly, very knowledgeable and efficient from beginning…read moreto end. No time wasted without the rush. So happy to have found them ! Thank you !!!

I don't usually write a lot of reviews but I've had such consistently great experiences with Dr…read more Kim that I felt like I had to share. When I first came into the office, I was honestly a mess dealing with double vision, blurry vision and just not being able to see properly at all. I had already seen other doctors who never really got to the bottom of it which was frustrating and a little discouraging. But Dr. Kim was completely different. She really takes her time. I never once felt rushed during any of my visits. She listened carefully to everything I said, asked thoughtful questions and ran multiple tests to really understand what was going on, not just patch things up. On top of that, she's just a genuinely kind and personable doctor which makes the whole experience so much easier and more comfortable. After multiple visits now, I can honestly say she's one of my favorite doctors I've ever had. I would absolutely recommend her to anyone especially if you're struggling with getting the right prescription for contacts or glasses or if you're dealing with vision issues that aren't straightforward and need someone who will really dig in and figure it out. So grateful I found her.

I m local senior realty sales at Pleasanton walked in this vision service center last week made…read moreappt. 2 PM on today 09/15 for my new reading glass eye exam & order ... but I arrived there 1:55PM waiting until 2 PM door still locked nobody in office ... When I called them back at my office only mile away before 2:30 PM again today but answer was I can not come back to meet doctor & see selections of frames today ...? she said I need make new appointment other day again ... also this center not allow any clients come in to see frames 's selection until you make appt first ... very un friendly rule & poor customer service I think ... So I made appt. with other much better service vision center at Dublin later on this week ....

I hadn't been to the Optometrist in a long time. But I'm now at the reading glasses age and figured…read moreI should stop trying to pretend I can still see my phone hahaha. It was an easy pleasant experience, from the exams to ordering to the pick up was seamless. Staff was friendly, office was clean. Will return!

I see Dr Lily Nguyen, she is great! Very personable and friendly, always answers all my questions…read more They have cool technology for the eye exams. I had gotten glasses there as well and they estimated about 2 weeks but it was ready sooner within a week. Also love that they're open on Saturdays, my appointments are always quick, under an hour which I appreciate.

12 years later and I still leave this place whistling a happy tune and with a song in my heart. Dr…read moreYee and her staff are still every bit as exceptional as ever. If I could give this establishment more than 5 stars I would. I wouldn't dream of going elsewhere. Happy to say I am a customer for life!

I only have the best things to say about Dr Ben and the staff, he's really kind and very through. I…read morealways feel comfortable when I'm at the office and the team is very welcoming! cant recommend them enough!

I came up north to shop at the outlets, and the number one thing on my list was to get new…read moresunglasses. Alex helped me out and did an excellent job answering all my questions and helping me find the perfect pair.

If I could leave 0 stars, I would. I came to look for a pricing quote on a pair of Oakley glasses…read moreand prescription lens. The staff were extremely rude and unhelpful. They refused to give me a quote without evidence of prescription, which I did not bring with me. The reason for why they couldn't simply look it up was even more ridiculous where they stated they can't provide me with even a range on the pricing because they would have to create a dummy account and it would be confusing for their staff. One of the staff even rolled their eyes which was extremely frustrating. I recommend everyone to stay away from this store.

I've had nothing but great experiences at Iron Horse Optometric Group. The doctors and staff are…read moreconsistently kind, caring, and knowledgeable, which makes every visit feel comfortable and reassuring. A HUGE shoutout to Macey for helping me choose my new frames! She was incredibly patient, so lovely to work with, and really took the time to understand what I wanted. She helped me find frames that are not only super cute but also feel perfectly tailored to me. Highly recommend!

Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.