The quality of VisionOne has gone downhill significantly. I've been going here for over 5 years. I had an appointment for a LASIK consultation. I received a call on the weekend before stating it wasn't covered by my insurance even though the doctor indicated the consultation was covered during my regular eye exam. When I called back, they said it was an error on their part. 45 minutes before the appointment, I receive a voicemail with the same problem. When I called back, the receptionist then said the appointment was canceled because they didn't have the staff/equipment at the Pleasanton office. This could have been easily avoided and it was unprofessional they canceled the appointment within an hour of the scheduled time. read more

Don't go to this place. They got my request wrong and are overly expensive. They don't man the phones and give little to no update on glasses arrival. read more

**** STRONGLY RECOMMEND NOT COMING HERE!**** New front desk receptionist has no clue what he's doing. I don't know what happened to this place. Takes 5-7 business days to return calls and any school excuses that are sent to e-mails 2 weeks, almost took us a month to get our kid's prescription. We came and did an exam for contacts, I was informed by another optometric office that contact exam prices are less on kids but they charged us an adult price of $150 just to find out they didn't charge my son for his contact lens exam. Walk away from this place and save yourself a headache. read more

I don't know what's going on. I went in for two sets of glasses that should have taken ten business days to receive and have not gotten a call from them going on THREE MONTHS! They won't call, they won't answer the phone and won't return messages. Ive gone over there on days they say they're open to find that they are not. I finally get to speak to someone face to face a few weeks ago but was told they had shipped...but still...nothing. I can understand if they forgot to order them or whatever but I ordered them in February and it is now May and I have gotten ZERO calls from this place. I feel like I have been more than patient and hate to one star any business but this is ridiculous. My employer requires these glasses and I now have to get them involved which is really unfortunate. I would really think twice before doing business here. read more

Customer care here is really a challenge. They don't answer their phone regularly. Return calls are inconsistent. When you order glasses or contact lenses - the order may mysteriously not get sent. If you have lots of time to chase them - great - the doctors are nice. read more

Great place. Courteous and professional. I've gone here a long time and the dr. Is great.

VisionOne Optometry goes above and beyond. Customer service is truly their strong suit. They have helped me out on more than one occasion when I needed help with an eye infection and when I was in need of contacts while waiting for a shipment to arrive. I can't say enough about them! Highly recommend read more

The doctor there prescribed my child glasses when 5 years old. Charge us an arm & leg for the glasses. The next year saw a different eye doctor in another city. I was informed then that the glasses prescribed to my child barely had a prescription i.e. it's like wearing glasses with no lens as the new doctor described. Went to another doctor just to double check. We were bamboozled say the other doctor! There's nothing worst than a doctor taking advantage of a little child. Not sure of the doctor's name...but he brags about playing tennis & flamboyant skinny tall doctor. Dont see him!! Such a fraud! read more

I wish that my experience at this office was as great as all the other reviews here but I had a terrible experience. I had won a $50 gift certificate at a street fair and though I would get my eyes checked here because I like to patronize local business. I have AARP and they wouldn't accept the certificate for that. I wanted to get lenses for frames I have and liked and the price was much too high considering that I had this gift certificate. They wanted me to buy a complete pair of glasses to use it so I wasn't too happy about that. The eye exam seemed terriffic and I was happy with that and left with my prescription. I didn't get my glasses there. When my glasses were made they seemed like the prescription wasn't right because they made my eyes burn and I didn't see very well with them. I took the glasses back to Dr. Tom. He wasn't happy and said that he usually charged to check the glasses against the prescription if they weren't made in his office but he did check my eyes again. the prescription that he gave me that time was TOTALLY different. I am diabetic and he said it was because of that. My medical doctor said it was impossible for the change to have been so extreme in two weeks because of diabetes. I had to have the glasses remade and I had to pay for that again sot the glasses cost me double what they should have. I called the office and they wanted me to come in to pay for another exam that Dr. Tom had set up at my first appointment. I would never go back to this place and I was very disappointed. This is no way to do business. Glasses should not have to be purchased where your eyes are checked to get a good pair of glasses. read more

This is a 4-star review, but I would say it is trending up from what would have been a 1 or 2 star review when the place first opened. We live on First Street (probably 600 feet from the office), so we were excited when they opened up. We very much prefer to keep our business local (though the doctors actually live in San Fran and San Jose I think). Anyway, the first exam was great. They were fast and friendly. They had not yet figured out how to bill insurance, so that part was a big rough. I ultimately had to call twice to get the paperwork sent in so I could be reimbursed. When I ordered my contacts, I had to call twice and then they magically showed up 2 days after my last call. I am certain there was a mix-up in the ordering. The timing was too coincidental. A year later, I went back to get new contacts. They are right near the farmer's market, so they rely on a lot of drop-in traffic on weekends. If you have an appointment on a Saturday, be sure you plan for some delays. Taking the first slot at 9am is probably the best way to make sure you get seen on time. I voiced some concerns over the service (around both the previous contact order and having to wait for my appointment). In literally a few days, the service was fantastically better for me. They are hyper-responsive. I got my new contacts in days, and they called to remind me to pick them up. I just went in for some pain in my eye, and they saw me immediately. They were friendly and helpful. They set up follow-up appointments straight away. They told me if I had pain again that I should just call them sooner and they would see me after hours. Seriously, they have been fantastic the last couple of visits. So I would say that they are trending up. Because of the slow start, it is hard to give a 5 right now, but over the next year, if the trajectory holds, I would ecstatically give them a 5. FWIW, I have met with both doctors (Chin and Tom). They are both enthusiastic about their work. And the front office person (reception, sales, and other random responsibilities) is ten times better than the ifrst person who worked there. read more

I just lost my Kaiser coverage and was looking for a new place for glasses. I walked into VisionOne by chance. My 8 year old son had broken his only pair of glasses. He did an exam right then and there. He discovered that my son was given the absolute WRONG prescription by Kaiser! He then did an exam on me and sure enough, mine was wrong too! Not even close to what it should be! Not only was he professional and extremely nice but he also put a rush on my sons glasses and gave him temporary lenses while we waited for his frames and other lenses to come in. Christina who works there was very helpful as well, going through all the frames to find a pair that fit him perfectly. They even had more frames shipped in since the ones my son liked were too small. The entire staff and experience was amazing. I would never go anywhere else again. If you want a friendly place that goes above and beyond for their clients, this is the place to go. They found life long customers in my family! Thank You Christina and Dr. Tom! read more

VisionOne Optometry took over SuperOne Vision in Daly City (by 99 Ranch) and I WILL BE FOREVER GRATEFUL! You can also tell there's a change in management because the front desk staff are soooooo super nice!!!!! Now, I'm one of these contact lens wearers considered to have a "hard to fit" condition because what I need is generally in-between sizes. For decades, I've seen many optometrists who claim they have tried and tried to get me the best fitted lenses, but not really. I have been settling for many years wearing these somewhat "off" prescriptions just to get by in order to play sports or to give the old spectacles a break. Today as I was near leaving my appointment with Dr. Tom, I literally CRIED, because I got prescribed lenses that truly fits well and helps me see clearer than I ever have in my ENTIRE LIFE!!!! I almost want to say I can see better, if not just as well, in these lenses than with my glasses - which I was told for many years that was impossible. What's great about Dr. Tom is that he doesn't give you the doctor-speak to confuse you enough to just buy what he's got in his inventory. He really finds products that help you "SEE" for yourself that he's an expert in this field by all means. And you know..."seeing" is really believing!!! THANK YOU SO MUCH DR. TOM!!!! read more

The best eye doctor I've been to. I left there feeling like I had made new friends. Christina was so helpful and friendly assisting me with new frames. Dr. Chin was awesome for my exam They have a great selection of glasses. They have the standard brands, but also a nice selection of designer frames that are not available at your local lenscrafters. I will be referring my friends here. read more

Good staff, good service, good selection -- and all very convenient. Would recommend to anyone for glasses, contact lenses or vision tests. Will miss them when I move away. read more

We've been seeing the doctor here for probably 5yrs now. We LOVE this place. Always friendly and professional. What I really like is that the remember us every time we walk in, whether we're scheduled or not. The whole staff is down to earth and fun to chat with, including the doctor. Wouldn't go anywhere else and we don't even live in Pleasanton. read more

Awesome Dr and staff! Our whole family goes here. Dr. Chin helped me finally figure out my correct prescription and Cynthia is so helpful! They go out of their way to help you, including a rush contact lens order I needed before leaving town. read more

My daughter n I had eye exams from Dr Chin n Dr Kim. They are very patient n experienced. We are really happy with their staff - Cynthia too. She was helpful n knowledgeable. Thank you for all your help. read more

Great customer service!!! Especially, Cynthia was very friendly, and she took time to give us frame recommendations. They don't have much variety for the frames though. They also serve lab prescription glasses/goggles. read more

I'm not big on doing reviews but I had to as i just can't get past what the girl at the front desk told me. The doctors are all great, i don't have an issue with them. I'm just not sure why it's been so hard for me to adjust to my new lenses. I now feel like I should have never changed my prescription and i want that original lense back. I went back 3 times to have them adjust the lenses so i can actually wear these glasses. The last time I went was a few weeks ago to pick them up and the girl (she has long hair) that sits up front and helps patients with trying on their glasses and adjusting them. Well she told me that they had to pay for the last adjustment to the lenses. I asked her, so am I basicallly stuck with these now and she stumbled over her words and repeated that they had to pay for the lenses themselves. I was so annoyed at this point that i just wanted my glasses and wanted to leave. I just don't know why she had to point out that they paid for the last adjustment to the lenses. It's rude to tell a patient that. I also paid for these lenses and now i'm stuck with them. I'm going to call my insurance and see what i can do because this is the second time at this establishment that i had issues with my prescription. read more

I see Dr. Gregory Tom at this location. Parking is plentiful and free. The new and clean office is surrounded by restaurants and shopping. Bring your entire family - they won't complain. I've been a patient for more than 10 years. Dr. Tom is a rare combination of knowledge, know-how (can cut lenses on site), caring, follow-through, and cordiality. I trust him completely for my family's critically important eyesight. read more

Dr. Tom is the best! I have extreme nearsightedness - his THOROUGH explanation and examination of my eyes allow me not to focus on this deficit but rather how to care for my eyes. He takes time to talk of the preventive aspect of eye health (incl proper contac use and what kind of sunglasses to use). There's a great selection of glasses to choose from too! I have been a patient of Dr.Tom's for over 10 years and I recommend him highly (even if it means driving 45min to see him). read more

Dr Tom is great! My sons see him. Our last visit was not so perfect because of the long wait...45 minutes.

Dr. Tom and staff are the best. I've been going to Dr. Tom for years now. He's very good at what he does and takes the extra steps to insure that your vision is perfect. He also takes the time to understand any other health related factors that contribute to eye issues. Exams are very thorough as well - they truly understand how to get perfect vision! I wear contacts - he was able to choose the right contacts that best fit my needs - not just focused on vision, but also comfort, how long I wear them, what activities may affect wearing contacts, eye strain, etc. VisionOne also has a great selection of frames and eyewear - my frames feel like I'm not wearing glasses at all! Dr. Tom also specializes in pediatric vision - both my kids have been going to Dr. Tom for years now. The kids used to not like wearing glasses, but after visiting Dr. Tom, they actually like picking out frames and are excited to wear them. They also take many types of vision insurance - and insure to maximize your benefit coverage. Give them a try - you will be very satisfied and have perfect vision!!!! read more

Great clinic! I have a major eye phobia and the optometrist really babied me through the whole process of my first eye exam!

Just want to thank Dr. Chin for being such a great help in working with me in selecting my reading and driving glasses with "next steps." He is very concerned about my eyes and makes every effort to accommodate my needs with professionalism and poise. He always has time for my questions, both in person and on the phone. He is ready with a smile and takes as much time as needed to get the right glasses for my face and prescription. He manages to combine his knowledge with empathy. He is easy to work with, and I recommend him to anyone who wants first class care and expert advice. Thank you again. I appreciate you and your staff, and I will always come back. read more

Super friendly. Professional. I really liked my experience there. We talked about The Walking Dead :)

I went there for my annual check up and had a thoroughly enjoyable experience. Dr. Chin was really patient in answering questions I had and going over the testing procedures. Although I spent more money for my deluxe contacts than I normally do, I felt it was worth it, considering they're my eyes after all. I liked how Dr. Chin took the time to explain the differences in the contacts I was using and considering. Overall, I would definitely go back. Thank you! read more

Vision One doctors and staff truly care about your eye health. The entire staff will take the time to get things correct. The office is nicely decorated and they have the latest eye wear. I travel 45 minutes just to see Dr. Tom. read more

Everyone there is awesome! Dr. Tom suggested I stop by a year ago only because I never had an eye exam before. Sure enough, I needed glasses and even though this was the case, he never pressured me to purchase them. Christina was very helpful in suggesting what pair would look great with my face shape. Even a year later I am still very happy that I went for an eye exam. I especially like how honest everyone is and how they take the time to help you with any questions you may have. I can't wait to get my new pair of sunglasses! read more

Dr Tom was excellent! I finally convinced myself to get glasses and the experience was easy and painless. The exam was thorough and I appreciate the attention to detail. I highly recommend Dr. Tom and VisionOne. read more

"After a bad experience with my previous optometrist, I visited Dr. Tom. He explains everything, answers all your questions and you don't feel rushed." read more

I was quoted a time frame of 2 weeks to receive my glasses. It's now 6 weeks later and every time I call, they say they'll follow up and call me back. So far, I haven't received any glasses or status updates. read more

Dr. Tom and Staff are the BEST!!!!!! My wife, son and I received the best care you could ever expect. Being Health Care Professionals ourselves, we know when you receive EXCEPTIONAL CARE. Dr. Tom is incredibly knowledgeable and efficient!!!! He takes time to make absolutely sure every issue is explained, addressed and understood. His knowledge, experience and caring are TRULY undeniable!!!!! I am honored to have Dr. Tom as my family Optometrist, and you will too. If your vision is important to you, Dr. Tom is your answer, TRUST ME!!!!! Dr. Tom is AMAZING with adults and children. My 5 year old son can't wait to have his vision evaluated by Dr. Tom. You and your family/children will be taken care of by one of the BEST Optometrist's around, PERIOD!!!! Great selection of frames, sunglasses and in depth Contact fitting anywhere. read more

Best place for great customer service! They will do everything to ensure their customers are absolutely satisfied for eye exam as well as prescription fulfillment. Two thumbs up! read more

No more squinting! Thanks to Dr. Tom, we can now read the fine print. And with all the styling frames to choose from in his shop, we look cool too (no dorks in this family). The staff is really nice and knowledgeable. Service was top notch. read more

I had such a pleasant experience at VisionOne Optometry. Dr. Chin gave me one of the most thorough exams that I've ever had. He took his time to make sure I understood all of the tests. I really liked the way he explained things. His staff also helped me pick out the perfect pair of glasses. I love my Oliver Peoples! read more

Dr. Kim did an outstanding job working with my elderly father. He was patient, thorough and good humored. I highly recommend him to others. read more

Dr. Tom and the entire staff are top notch. They really care about you as a patient and will do whatever it takes to ensure the best vision outcome possible. Highly recommend you give them a try. read more

Dr. Tom has been fantastic helping my 5 year old son get his first glasses (excellent selection of frames); then also providing "vision therapy" so that patching was not needed for a lazy eye. read more

I decided to see if I could stop by for an eye exam because it has had been years since my last one. My glasses were scratched and I wanted to update them. Dr. Chin gladly took me in as a walk-in patient and gave me an eye exam. He was very thorough and explained to me what was going on with my vision. I appreciated this and would gladly recommend him and this office to anyone. read more