Great service. Glasses are on the expensive side but they have a really nice selection.

I have been going to this place for about 20 years and was always buying glasses there. I sent my kids there. I went for an exam and the prescription did not include "pupillary distance" (PD). I am having trouble sleeping and need specialty red lenses that block all of the blue light - available only on-line. The store manager would not give me MY DATA that they have measured for the past 20 years, whenever I bought glasses with them in the past, attempting to extract another $25 from me! It's not much, but the fact that this store would not give me MY DATA, that I paid for many times over, for the specialty glasses that they do not provide, while I already paid for the exam for the glasses is atrocious. I am seriously upset, and after 20 years of buying glasses there and going for the exams, I have to say - will not go there again - ever. read more

Bad Experience! Would Not Recommend I had a terrible experience here. On my second visit, which I paid for out of pocket, the doctor was extremely rude and treated me poorly. I left feeling disrespected and devalued as a patient. I wouldn't recommend this place to anyone. read more

Have been going for last 5 years and this year with Dr. Ram no longer here the new doctor is inexperienced and provides incorrect prescription. Including the vision by +1 instead of 0.25 or 0.5 to avoid the sudden jump eyes have to adjust to. He also prescribed long distance glasses but no reason. And to change prescription the doctor visit will cost you $160 because the doctor doesnt know how to logically things should work. No tree grows from seed to 10 foot tree. The office team is rude and not focused on customer experience unless you are paying. Really disappointed!!!! Not recommended at all. read more

Been coming here for a while now and always get great service for my eyes. I have bad long distance vision, but Dr. Ram here helps me get back to my senses. Super friendly and always enjoy my annual vision here (well, as much as you can enjoy an eye exam anyway). Nothing else to say. Try this place out. read more

The appointment and glasses selection were top notch! They gave me their full attention and helped me use my benefits to the fullest. Picked up earlier than quoted. read more

I have been to this doctor for some time in the past 10+ years. But today I decided not to come back in the future. Rude staff if you ask questions about the insurance. First a guy literally yelling at me saying he has no time to look it up. Then the 2nd lady told me on my face that if I am not going to do business with them, they do not have time for my question and place me in indefinite hold on the phone and made me hang up. One of the lady gave me the attitude/look implying if i cannot afford, do not come here. Try to sell exams not sure if necessary . Last year I had a basic coverage for contact lenses fitting for 55 and my husband took my kid there and walked out there paying 110. I will not come back here. I would give a negative star if I could. read more

Super amazing service Alejandra is super nice!! Totally recommend you going here she makes you feel comfortable and makes sure your confident with the selection you make! read more

I have been a long time customer of Optometric Images. I recently called to make an appointment and they couldn't find me in their "new" system. They pulled my paper file and then said they couldn't verify the insurance. They would not make an appointment for me until they can verify the plan. It's sad that they would treat a long time customer this way. I'll be taking my business elsewhere. read more

Alex (she/her) is very helpful and friendly. Very convenient in the same parking lot with Safeway. You do need an appointment if you want the appointment on Saturday. read more

Doctor Ramsey is great but the staff is very unprofessional, rude, and arrogant definitely not coming back here. I will take my business elsewhere. read more

Had a really poor experience with that place. Went there to purchase 2 pairs of prescription glasses. Didn't know I needed an appointment to even look at glasses selection. The woman said they can accommodate me. Great! I appreciated that. She then tried to look at my insurance information online and then for some reason asked me to call them myself. I explained that I never called the insurance and typically they are the ones that would call them and tell me what my rates are. She agreed to call them and asked me to start looking for some glasses. As I was looking at glasses another staff member approached me in the rudest way possible and asked me to step aside as another customer who has an appointment needed to look at glasses in the same section I'm looking into. Excuse me, what?! I'm all for leaving and coming back later when I schedule an appointment but treating me like this just because didn't know I needed to schedule an appointment online is completely unacceptable. Thank you for losing my business and earning yourselves a 1-star. read more

Optometric Images is my #1 go to spot for vision care, glasses and sunglasses! They have the BEST selection and have so much to choose from. Dr. Ramsey, Dr. Ozaki, Alex, Veronica, and Paul are always so helpful and welcoming that I would never even consider going anywhere else. They're the best! 10/10 would recommend :) read more

Called today to ask if my glasses that were ordered six weeks ago were ready. A man there said he placed the order on the 7th, my appointment was on the 28th which means it took a week and a half for them to even place the order. After six weeks of waiting I told him that if they weren't in within the next few days I'd like to cancel. He told me "That ain't gonna happen. We don't do refunds." I asked him if he speaks to all customers that way and he said "F*** you, go f*** yourself". I cursed back and he hung up. I called back to talk to the manager and was told I cursed too, so apparently that made all of it ok. All I wanted were the glasses I ordered and payed for (at a cost of almost $500 dollars). The doctor I had was great, but the staff are arrogant and rude. They finally agreed to refund the order, but as great as my doctor was I would never recommend anyone do business with them. read more

I picked this provider for an eye appointment and glasses selection visit. The appointment had to be rescheduled twice (both due to power outages- once by the business, the other by me for the same reason). The lady who answers the phone (Roya..I think) is extremely rude and far removed from customer service. I am not sure who owns this place, but thanks to this person, I decided to get an appointment with a business just down the street where the folks welcome a patient. Dr.Ram...heads up for you.. and happy to discuss more via phone if needed. My wife is a doctor in the medical industry too..and we understand the value of front office customer service. thanks read more

As always, friendly and professional staff, thorough exam, great advice and you walk out with no questions unanswered.

Optometric Images has been helping my son with his glasses for the past 4 years. My son was 2 years old when we started and he is now 6. We see Alex and she is very patient, incredibly helpful and knows much about the product lines. Optometric Images is a professional business that has a Mom and Pop feel which I am fond of. For kids they carry many brands including miraflex, flexon, converse, Nike....etc. They also carry sports glasses as well as swim goggles for kids which is fantastic for active families. I will continue to get our sons glasses here for years to come. They are incredibly fast with processing and answering questions about our insurance. They see me come in with two small kids that want to touch everything and they are able to get us in and out which I really appreciate. read more

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We've been patients since around 1997 (when they were in Stoneridge Mall in Pleasanton. Dr. Ramsey has always been the greatest, sheparding us through all stages of eye care (lasik, floaters, scratched corneas, dry eye, contacts, reading and driving glass prescriptions, etc) with professionalism, grace, insight, knowledge and humor. Whew! State of the art diagnostic equipment and friendly, accomplished support staff. Unconditionally recommended! read more

My husband and I have been seeing Dr. Ozaki for many years and we get our glasses here too. Dr Ozaki really takes his time during the eye exams which is nice. He is also patient when I keep asking him to re-do the 1 vs 2, 3 vs 4. You know that part, right? Sometimes it's hard to tell the difference and I don't t feel rushed or like he's irritated when I constantly ask for a redo. The frames are very stylish. Pricey but they're very on- trend so I expect it. The lens quality is really good. I've had Costco lenses in the past and there was some slight distortion around the edges. I had the same frames later repurposed with lenses from Optimetric images and no distortion. The staff is great, friendly, helpful and knowledgeable. I like that the same staff have been there for as long as I've been going. read more

I recently switched over to this eye doctor out of how the vibe is here. Initially referred here from my friend for eye glasses as my old place didn't have a great selection. I liked the service so much that I decided to make the change when it came time for my annual eye exam. Well today was that day and I couldn't of been happier from the eye tests to the actual vision adjustment. It was a GREAT experience, everyone had a good vibe and you can tell that everyone there enjoyed being there. Which makes a huge difference! Yah, I know it's an eye appointment but being able to have human conversation and laugh makes it less awkward and more comfortable. Great job to the staff there, whatever your secret sauce is in keeping them engage keep doing it! I'd recommend this place to anyone looking for a new pair of glasses or for an exam. read more

Alex is very professional, kind, courteous and friendly. Thank you for the personable care and beautiful glasses you have given me. Your individual care and warming hospitality really proves that you care for each and every customer that walks through your door. I want to thank you for the amazing service you provided me! read more

Deeply disappointing experience after 7 years of being a loyal customer, to the point where an OCR and US Department of Health Services complaint had to be filed. The front office staff has successfully surpassed all ethical, customer experience and decency standards. Four hangups, not allowing us to speak to our doctor, restricting and obfuscating factual information from the owners (Dr. Randall) and denying out-of-network coverage. If they cared about a loyal customer and repeat business, it clearly does not show. Would you treat a loyal customer but calling them a liar, not offering to provide them service, hanging up on them repeatedly, not offering details on their medical records ? Every customer engagement I have been in, IF matters get escalated a business has a way to resolve the issues and at a minimum engage in a dialog with the customer. Optometric Images slaps their loyal customers, shuns away repeat business and raises grave concerns of whether such a business would survive in a friendly Dublin community. read more

Been going to this place since 2014 for my whole family eye exams and glasses. Great place all Doctirs and front staff are very friendly and knowledgeable. read more

I am in agreement with many of the views I am reading about this office. My family has been seeing Dr. Ozaki for over 15 years and I am now in search of a new optometrist due to office staffing. Covid has made everyone Batsh@** crazy!! I was under the impression that the visit was limited to only my daughter and I in the window of time we were scheduled for "precautionary sake." After arriving, I took a seat in the waiting room to fill out my paperwork. Immediately told to put my mask on even though I was literally the ONLY one in the office. Ok, fine.. Then a few seconds later, a father and son enter the office. The young man, about 7 years or so, sits next to me in the lobby. An assistant comes over to meet the young man by kneeling in front of him and telling him that she is going to apply TAPE to his mask to cover the gaps!!! Are you kidding me???!! The young boy is already being obstructed by the piece of ,paper on his little face and she is going to apply more as to obstruct what little breathing room he has left!!?? I couldn't bear to watch the ridiculousness of this act so I got up and walked out. I then called the office and asked if I could please fill out my paperwork outside so that I didn't have to witness what I just saw unfold in the lobby. She then preceded to tell me that it was none of my business because it wasn't my child to begin with and that the father was perfectly fine with it... WELL, She made it my business by doing it in my presence!! That's like watching an abusive adult put a bag over a child's face and just ignoring the abuse because it's NOT my child! What the Hell is going on here??? They never explained to me that they would be doing that to my child because if they had, I would have NEVER scheduled the appointment here. I cannot believe what I witnessed. Shortly after as I sit outside fuming about the rude comment that was thrown at me, another woman from the office, Possibly the office manager and the girl with the tape come out to speak to me. After telling them that I was in disbelief as to what I just saw, they had the same amount of empathy as the employee that answered the phone basically telling me that it was none of my business and that they do this all the time so that the cameras don't get fogged up while examining! They are NOT going to do this to me or my child, PERIOD!! This is insane! My daughter has severe PTSD and I cannot imagine how she would react to having her face taped after already being obstructed by a meaningless piece of paper across her face. We need to protect our children from this nonsense! I will not support this office as sad as it is after going all these years due to the incompetence of the staff. It could've been handled differently. What a scarring experience but certainly a wake up call. read more

I have been looking for a new eye doctor for awhile. I was very pleased with the customer service of the staff. Dr. Ram was very thorough of my eye exam; felt quite at ease, good bedside manner. My sister who went for the first time really like Dr. Ram as well. I recommend as a place to try out. read more

I agree with all the other reviews . My family And I have been coming here for years and there is a great dr . here . Who is always nice , generous , More than willing to help . However ,Like everyone else I agree the staff member Roya is one rude person with a bad attitude . We will be finding another place just because of her which is unfortunate because the Dr was really good . read more

This is the worst optometric front office I have ever experienced. Dr. Ozaki and Dr. Ramsey are great eye doctors, but they need to fix their unprofessional and rude front office staff before they loose their customers. I recently got my eye exam and new glasses made here and the front office (optician with initials VM) charged me extra to provide PD measurement on my prescription. Even when I told her that I got the glasses made here, she would not provide the PD measurement without extra $15 service. She claimed PD is an extra service, not covered under eye exam. I don't understand how can they make the glasses without PD and why should a customer need to pay again to get PD measurement in their prescription. Such kind of unprofessional staff has no place in business. I am definitely not going to this place again and I hope others also take their business somewhere else. read more

The doctor was kind and super helpful and really listened to my needs, but the front office staff was disrespectful and called me a liar when I did not understand the information that was told to me on the phone. Very frustrating experience. read more

My 10 year old daughter & I had our yearly eye exam done by Dr. Ram. She made my daughter feel super comfortable. The eye exam was fun for her. She was very kind and knowledgeable. She listened and answered all of my questions. The front staff members were great. The lady who helped me pick my frames was awesome. She even let my daughter help in the process! Such a great experience! read more

Going to this office for any of their services was such a waste of time and money. If I could give them 0 stars, I absolutely would. My daughters and I have been going here for 3 years, but never again. I went in for my eye exam but ended up purchasing my glasses elsewhere because of how high they price their frames. I got the exact frame at a fraction of the cost at a different place. But when I received my glasses, I didn't feel the prescription was correct. I called them to see if they can verify the prescription since it's only been a month and they told me that since I did not purchase my glasses from them, they will charge me $65 to verify the prescription even though I got my initial prescription from them. I didn't know there was a condition when I had my eye exam. I had just heard good things about the dr. I know of other places that will verify prescriptions free of charge even though glasses were not purchased from them. The front staff of this office are all extremely arrogant. If you have a choice to go elsewhere, PLEASE DO, especially if you are buying glasses. Their overcharge for all their frames. read more

Customer service here deserves 0 star. If there is a choice, I would give 0 star to them. At first we declined the transition lenses, later called to add them on again. Paid $$ for them. The pair of glasses came back with deflective transition lenses and had to wait 2 additional weeks for them. Never got a call from them, we went in to check and actually the glasses already arrived. Our daughter picked a pair of princess frame and recently got injured in them. The lady gave us a very hard time: saying they recommended the plastic goggles to us (which my husband said they did not.) I was not there when they picked her glasses. My husband said this was what happened: they were looking for a pair of glasses with nose pads. So they were shown many pairs of these princess glasses. The lady there said since our dauhgter is a girl (not a boy), and probably not very active, they should be fine. NEVER did they say that she should NOT wear these pairs of glasses and MUST choose the plastic goggle type. (We would think they would say it, since her previous pair was like that already). Today, we went in again and they told us they said that we MUST have those goggle pairs since it is the safest. So our daughter would not get injured by the glasses again when she falls. OUR FAULT again. They would not refund the glasses/lenses, since they were custom made for us. These frames/lenses are so cheaply made. We will not come back again. Her previous glasses were from another place and they lasted so long. If her vision has not improved, we would still have her wears them now. These place is all about their profits/liability, not about their customers' and their well being. read more

My husband and my two children have been going to Dr. Ramsey and his staff for probably at least 20 years and we have never been unhappy with the service that we have received. Dr. Ramsey is always very professional and thorough and he also makes the experience very enjoyable because he's funny and he always has interesting stories to tell and he genuinely cares about us. He remembers things that we've told him from previous visits and we feel like he's a member of our family m. The staff at the office is extremely helpful and professional. They help us choose just the right frames! read more

This is the best eye doctor I've ever been to. They were so friendly and the COVID procedures were on point. The doctor explained everything so well and actually listened to what I was saying and provided solutions. Would highly recommend coming here if you haven't already! :) read more

I was so nervous to go to a new optometrist. But I felt comfortable with the Dr. and staff. especially with COVID everyone wearing a proper fitting mask and appointment times are set to not be near many other patients. It was a very efficient clean and friendly environment. I loved the lady that helps me choose my glasses to very helpful super friendly. read more

Unprofessional, rude, insensitive, highly pricey. They give advice on eyeglasses and specifications. When you take their advice and later find issues with your eyeglasses, they point fingers on you for having taken the decision-- and on technical specifications and comparisons one may not necessarily understand. Secondly they quote higher prices on options when you voice your concerns (just minutes ago voicing concerns they quoted a lower price). Seems very arbitrary. Should have purchased things online / made absolutely no difference to have in person consultation; could have also saved $s and unnecessary anxiety over this. It's all take it or leave it attitude for them after they've made the sale. I now have to wait 2-3 additional weeks (totaling 6weeks wait time) for taking their advice. read more

I have been to a couple different optometrists before, and they always rushed to get me out without really explaining anything. On my first appointment here a couple days ago, I was given a special slotted appointment for my safety and the ladies on hand were so kind and informative. They were a comfort, since I often feel nervous at any doctor's appointments. Then I got to meet Dr. Ramsey, and he was very friendly and actually further explained exactly what was wrong with my eyes. Everything was so fun and informative by the end that I immediately reccomended this place to my best friend the same day. They really try to get you the best deal with your glasses as well, and are very good at informing you what style looks best on you. Thank you to all the lovely ladies who helped me and to Doctor Ramsey as well!!! read more

Our "Family of 5" has been going to Optometric Images for over 15 years. Our youngest kids (twins) were only 8 years old when we started back in day! We haven't stopped going to them and will not stop as long as we live in northern CA. They have 2 doctors there for as long as we have been going there. Dr. Ramsey and Dr. Ozaki are both professional and very thorough with all our eye examinations. We have seen them every year for our annual checkups, LASIK referrals and recommendations, contact lens fittings, and even other off-normal health issues with our eyes. Both of them are very good and I highly recommend either doctor. The staff are all very friendly, knowledgeable, respectful and extremely helpful. I have to give a huge THANK YOU to Veronica, Alex, Roya, Rosie, Jack, Jimmy and Paul. You guys rock! Some of you have been with us for so long and have developed a friendship with our family that is so special. The entire staff has great customer service skills and works that front office so efficiently. They do it all from helping you do your pre-diagnostic exams, to helping you pick that perfect frame, prepping you for dilation, help resolve any billing questions or documentation needed for work or insurance. You all are amazing! In one room, they have the typical diagnostic tools and even an upgraded retina camera that records really high resolution pictures. The frame selection in their front lobby is very comprehensive from all price ranges and styles. We have purchased all types of eye glasses from standard, to progressive, to reading, and to prescription sunglasses. Each pair we have received exceeds our expectations in comfort and price. Thank you Optometric Images for over 15 years of complete 100% customer satisfaction. I have and will always recommend you guys. read more

The worst optometry office I have ever visited. Try to avoid this place at all cost! 1. The front office staff copied my prescription wrong, and insisted that it would take one week for my eyes to be used to it and found out their mistake four days later. The remake gave me a headache after wearing for a few hours. They insists that my eye will adjust to it, but I thought the point of having a pair of glasses is to adjust the glasses to my eyes. 2. I bought another pair of sunglasses from them two years ago. And the nose bridge is lost. They told us the manufacturer stopped making it, and nothing they can do about it. It is quite expensive, and totally useless now. 3. My sight is a lot worse after wearing their glasses for a week. In summary, they try to do everything to convince you that their prescription is correct, and it is your eyes are problematic. read more

Dr. Ramsey is great and everyone in the office is super helpful. Anyone looking for glasses, contacts or just an eye exam....this is the place to go!!! I hate picking out frames and they really helped without being pushy and I'm so happy with my new glasses read more

Similarly to the other reviews, the doctor was nice and informative but it was not worth the experience because of the front staff. They were extremely rude, impatient and condescending and lash out at other customers. I am not coming back again and would give 0 stars if I could. read more