I walked in with a pretty unusual setup -- a strong prescription and a high-wrap cycling frame that other opticians wouldn't accept. Brian took the time to truly listen, collaborate, and iterate with me instead of dismissing the problem. He measured everything twice, consulted directly with the lab, and helped to fine-tune the lenses based on function: everyday use and occasional cycling. The final result turned out amazing -- super clear, wide field of view, and comfortable at every angle. Alisha was outstanding as well. She squeezed me into her busy season schedule and efficiently solved my dry eye and high-astigmatism issues with a comfortable daily contact Iens. Every staff member here handles each interaction as a priority whenever I call in or visit in person. Glad I finally discovered my local optical shop! read more

20/20 Eye Wellness Optometry - Premium lens insert for Alba Optics sunglasses - Optometrists Near Me - Pleasanton, California

I would not recommend this office at all. My son and I had our glasses made here, and both of us are having issues with the vision and quality of the materials. I have had glasses for over 35 years and have seen a number of local optometrists in Pleasanton, and feel like this was overall hands-down the worst experience I've ever had. They nickel and dime simple adjustments, and the quality of my glasses are the worst I've had. I can only assume they use a low end lab to make the glasses and pocket most of the cost. We have since moved to another optometrist in San Ramon and the prescription was accurate (the doctor said their prescription was wrong) and the customer service is outstanding. And my son now has a better set of glasses and great vision, and an experienced optometrist that knows what he's doing. Avoid this place seriously, zero stars. read more

Best place ever...... Good treatment I have even had with all optometrist I visited. Girls in the front desk are the nicest ever

Most thorough eye exam I've ever had. Staff is caring and knowledgeable. Dr. Hoang is amazing!

Great treatment and they took their time with me as a patient. Didn't feel rushed. They cleaned the equipment before every use. The doctor explained my eyesight and what was good and bad. The only issue is they didn't have any frames to fit my face, so I didn't order my prescription. But I would recommend them. read more

Friendly and professional staff. Prices are reasonable. Easy to make appointments. Definitely recommend.

I love this place ! Best eye exam I ever had and good selection of glasses. Staff is very nice, patient and doctor was thorough. Going to bring my daughter here for her next appointment. read more

I wish I could give less than one star. Had a horrible experience. The staff is very rude including the main doctor. Before placing the order I was checking if the rimless glass size can be reduced by the lab, so I asked the staff to check if any option while placing the order. She rudely refused, then I requested to check with the doctor just in case. To my surprise the doctor was much ruder than the staff. Anyways I placed the order and was told it would take a maximum of 3 weeks. In the third week, on a Wednesday I called to check the status and I was told it should come by the Friday and they would ask the lab to expedite it. Fast forward Monday, I called and another female staffer answered and provided status that they don't have any update in the system and might take another couple of weeks. I reminded them that I had a call with another staffer last week and was told on track and they also said would request to expedite delivery, to my surprise I was told there isn't anything mentioned by anyone on the order. I was rudely told that I have to wait for two weeks for the order. I asked them to check with the lab, if the glasses can be delivered by Wednesday it's good else I will cancel the order. The staff in a rude attitude said she will be happy to cancel the order right away.! I asked her to cancel it immediately and appreciated her rude behavior. I would never recommend 20/20 Eye Wellness Optometry to anyone. read more

Dr. Chan and her team are awesome! I had never had an eye appointment before and they all made me feel very comfortable and at ease. Dr. Chan answered all of my questions, provided excellent explanations for what she was doing, and was easy to understand for those of us who know nothing about eyes and eye health. Brian spent more than 20 minutes helping me choose frames and giving his (welcomed) input. I'd definitely recommend Dr. Chan and her team for anyone! read more

Best optometrist I have seen so far. Did thorough eye exam. Suggested me tips to keep my eyes healthy as I sit in front of computer 15hrs a day. Gave me individual attention and helped me pick good style for eye glass. I would totally recommend this place. read more

New patient to 20/20 ....I have to say they have excellent service,nice, fast and efficient!!! Thank you for taking care of me and my eye needs...SEE you guys on my next visit!! Lol read more

Good: - Appointment scheduling was easy and there were not many patients so literally no wait time. - Doctor sounded professional Meh: - Equipment and other amenities dont seem to be latest or state of the art - There was some discrepancy in insurance information. what I was told earlier was different than what I was told in Dr's room - Dr seemed to be rushing even though there were't any other patients... my whole checkup lasted less than 5 minutes read more

Dr. Chan is good but the problem is they keep on cancelling and reschedule my appointment. I made this appointment weeks ago and they called that Dr. Chan has a family emergency. I do understand that things happened so I rescheduled it. Then the next appointment, they called again they cancelled and rescheduled it again. Their reason is family emergency. I had to cancel plans and work my schedule to have this appointment. read more

Really enjoyed my exam and the Dr was top notch. I did find glasses that were awesome. Definitely pricey but my insurance covered part. All the staff were respectful. I just ended up needing my prescription while traveling and called at 4pm and was able to get it taken care of (there is a lesson about bringing a spare our when on travel but we won't talk about that). Recommended! read more

Rave all around. I love this place. They answer their phones and the staff at every position generally give wonderful service. Dr. Chan is approachable and an effective communicator who works efficiently without making you feel rushed. I also appreciated Brian at the frames and lens desk. He knew all the details, accurately, about my insurance coverage and other lens options and provided helpful fashion/practical advice regarding frame choice. We started going here after various bad experiences at a optometrist across town and it is so infinitely better on every level that I am having a hard time comparing the two. I highly recommend it if you are on the fence about choosing a new provider. read more

I have used Dr Chen several times. The first time she had glasses made for me the lenses were remade twice. This time my lenses have been remade 3 times and are still not correct. I have to believe it is due to the inability of Dr Chen. I have been wearing glasses my whole life and have never had this happen. Filing a complaint with the licensing board. Use another optometrist read more

Very clean facility. Getting an eye exam is like going to a highly skilled ophthalmologist. The dim room is also pleasant and clean. Dr. Alishia Cha is very informative and cheerful. read more

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Awesome place with great service. Dr. Chan is very knowledgeable and the staff was very helpful. I had a severe dry eye condition and Dr. Chan was able to help alleviate it so that I feel more comfortable. I also got some nice glasses (they have a wide selection in terms of price and frame) and now I don't have to rely on my contacts as much.  I have been to the office several times and it has been a great experience every time. I recommend this place to everyone. read more

I have wretched eyesight. Ridiculously bad. I also depend on my eyesight for my career. I've been looking for a good optometrist in the bay area for a while. One that knew my situation and respected my somewhat unique situation. I haven't had any truly bad service, but nothing special enough to warrant repeat business. Until now. I went to my first visit with Dr. Chan and was immediately offered something to drink and made to feel comfortable by her staff. Dr. Chan took the time to explain my eyes in a way no previous doctor has. I didn't feel rushed or blown off. She told me what to watch for in the future as far as any possible complications. Then, she helped me pick out goggles for burning man and was the first doc to suggest daily wear contacts. They have seriously changed how I wear contacts! I don't know why no previous doctor suggested such for my lifestyle. They are perfect! She really considers the individual patient. Lastly, she and her staff helped me select glasses. I don't have the first sense of fashion, but they were very helpful and talked about what fit my face. 20+ years of wearing glasses and she was the first to explain the sizing numbers on a pair of glasses. Finally, I've found an optometrist to whom I will return! There was no pressure for surgery, which isn't a good option for me. There was no upsell on the glasses or goggles. It was about what I needed and what worked for me. Oh lastly, this time for real, as Micheal said, the staff refers to you by name. You aren't just a patient with a credit card. And my name is tough! They even made it a point to spell it right! These extra steps make it worth writing up a yelp review :) read more

D. Chen is the best, she is very attentive and knowledgeable. She was able to provide the best fit recommendations for each and every family member. And I appreciate her honesty. Also very friendly staff. Covid-19 safe. read more

Excellent customer service, very helpful and pleasant to atmosphere. Highly recommend for both adults and kids!!

If I could give this place over 5 stars, I would. Every time I come to 20/20 Eye Wellness Optometry, my visits are nothing short of exceptional. Dr. Chan and her staff are extremely personable, take a genuine interest in their patients and strive to provide the best service they can. The eye exams are thorough and done with great care; Dr. Chan does not rush her patients at all and she makes sure that they are 100% comfortable before moving on. I cannot stress enough about how much she clearly cares about her patients and how much positive energy she has while working. Dr. Chan is wonderful with conversation, humorous, patient, and I have never heard her give any implication at all of any "rude" or "condescending" comments (as mentioned in another review) and I'm sure all her other patients feel the same way. When I walked in for my first eye exam with her, I had many questions and she took her time to answer each one, never making me feel uncomfortable or stupid at all. To her, there is clearly no "dumb" question. When she prescribed my first pair of contacts she sat next to me and guided me step by step on how to place them in my eyes without rushing me at all, and even let me practice an additional number of times so I was sure I was truly comfortable with them before going home. She is also incredibly knowledgeable about different types of eye diseases and disorders but explains them in a way that even my 10-year old cousin could understand. All in all, my experiences with 20/20 Eye Wellness Optometry have been incredible and I highly recommend this to everyone needing prescription glasses, an eye consultation, an eye exam... basically anything eye related. Alishia Chan and her staff are the perfect mix of professional yet friendly. The service along with the state of the art, well maintained equipment and the beautiful, clean office make this one of the best optometries I have ever been to (and trust me, I have been to a lot!) read more

I love Dr. Chan and her staff! They were not only professional, but very friendly. I appreciated how they took their time to show me all the available options and explained which was most suitable for me. I truly felt that they went out of their way to take care of me and make me feel comfortable. Not only do they have a great selection of frames, but what makes this office truly exceptional is Dr. Chan. Dr Chan is very knowledgeable and has excellent bedside manners. Her eye exams are very thorough. This is my second time getting punctal plugs; I had them done by another optometrist and can recount how painful they were during the procedure and continued to be bothersome months after. However, when she put new ones in, it was so quick and painless that I could not even tell when she was done! I am very pleased with 20/20 Eye Wellness Optometry and would come back to her for everything that pertains to my eyes. My boyfriend also went there and was very satisfied. I highly recommend her! read more

I bought some frames in San Francisco but needed an exam. Checked Yelp, saw good reviews for 20/20. Made an appointment over the phone. Pleasant call. They checked my insurance on the spot. Came in for my appointment a couple of days later. Nice office. Pleasant reception. Filled out a very minimal form. Modern office, great equipment. Dr. Chan was extremely pleasant and knowledgable and spent a great deal of time examining and explaining what she was doing and why. I really couldn't ask for a better experience. My girlfriend is going in to see Dr. Chan this afternoon for her exam as well. My previous experience was at Kaiser and was hit and miss. I'm looking for some consistency and may well have found it with Dr. Chan. read more

My husband (then boyfriend) made a spur-of-the-moment appointment here almost 4 years ago, just because he wanted new glasses, was due for an exam, and it was convenient at the time. He has been coming here ever since, and I started here as well 2-3 years ago. I agree with the positive reviews I have read so far. Dr. Chan is very knowledgeable, personable, helpful, etc, as is her staff. I live in Concord, but we still come out to Pleasanton for our vision health because of Dr. Chan. Thanks for all you do! read more

20/20 Eye wellness is an optometry office that you'd actually enjoy visiting because they really take the time to get to know you and your needs. My husband and I went in for eye exams and each bought a pair of glasses and we couldn't be happier with the services and the product selections. We were treated like kings from start to finish in that office! I'm so glad I will never have to step into another small, crowded office with an emotionless optometrist who rushes through my eye exam! Dr. Chan and her staff are friendly, professional, and helpful. They are always there to greet us with big smiles. The office itself is neat, bright, and stylishly decorated. It provides a very comfortable and relaxing environment for us to choose from the well-stocked racks of fashionable, and reasonably priced frames and sunglasses. Most of all, Dr. Chan is passionate and really cares about her patients. She took the time to carefully examine our eyes and explain eye care, contact lens and frame selection. We had to go back to her office a few times to make adjustments and Dr. Chan was always there to personally assist us. I highly recommend 20/20 Eye Wellness and Dr. Chan for your optometry needs! read more

Awesome Service. Would definitely recommend. Came in here with a broken set of glasses and they fixed them on the spot and we're very pleasant the entire time. While I was at it I picked up a pair of new glasses. Their selection is top notch and very modestly priced. I shop around for glasses all the time because I never really had an allegiance to a certain doctor. For me it's about -Service -Trustworthiness -Price -Speed -Explaining everything so it's easy to understand 20/20 really does hit all the right points And nah, this isn't one of those paid yelp reviews. I really can't recommend this business enough. I think anyone who shops for glasses and wants a no-bs approach would understand. read more

An optometry office that feels like a day spa! Who wouldn't like that? For a spa-like treatment, go to 20/20 Eye Wellness Optometry. After my eye examination, Dr. Chan gave me a relaxing eye treatment in a cozy room. I reclined in a soft, comfy recliner while Dr. Chan applied a warm compress to my eyes. I say it was like a spa because this room had candle-like lighting, a soothing smell and relaxing, ambient music. Definitely ask for this service! Dr. Chan and her staff are also warm, friendly and thoughtful! When I told her that I wanted a special pair of glasses, she went out of her way to see if she could get me that pair. Additionally, while I waited for my contacts to arrive, Dr. Chan sent me a week's supply of contacts as a courtesy. Great service by kind people! I highly recommend 20/20 Eye Wellness Optometry! read more

Thank you for responding to my review. Unfortunately I made my comments more than a year ago

Been my optometrist place past few years. People are really nice and process is smooth. Would recommend!

After having worked in an optometric office, I can say that I am well versed in the in's and outs of an optometric practice. I am very pleased with the way they run their practice! The staff were awesome! They take the time and effort to take care of all your needs. Something small that goes a long way to me is when people refer to you by your first name. They've not only done that but made me feel like family. The office itself is beautiful! Her equipment is also really fancy. What I really liked about my eye exam was that Dr. Chan spent alot of time with me and answered my whole barrage of questions. Not only did she perform a refraction, she performed an entire eye wellness exam and was very thorough! You can tell right off the bat that she is very passionate at what she does and this makes for a great doctor. All in all, 20/20 Eye Wellness is as good as it gets and deserves an A+ in my book! read more

Dr. Chan is extremely knowledgeable and very thorough with her eye exams. The exam was very detailed and she explained everything to me and was great at answering all of my questions. I never once felt rushed or felt like she didn't care about my concerns. She is super nice and genuinely cares about your well-being! The staff are all friendly and helpful. They have a wonderful selection of frames at reasonable prices. I would definitely recommend this office if you're looking for a new eye doctor. You will not be disappointed with the care and knowledge you'll receive here. read more

I'm so, so happy I finally have a great optometrist! Dr. Alishia Chan was super nice and personable. She not only does diagnostics for my eyes, she also suggested exercises I can do to strengthen them. Also when I had a problem with the pharmacy, she made calls to them herself to make sure I can get the med I need. Richard was also super attentive and knowledgeable about the glasses they offer at the office. He's totally up with the trend and honest with the look and great with suggestion! Will be going back for future appointments!! read more

Dr. Chan is very knowledgeable and professional. My husband and I both scheduled appointments and were seen promptly. Dr. Chan did an amazing job of informing us of potential problems due to our family history, as well as recommendations to help avoid those conditions. This was by far the best eye visit that either of us have had. We would gladly recommend this practice to family and friends. read more

I was referred here by our work doctor and I am totally glad I walked over. I was in desperate need of glasses and I was able to be seen by Dr. Chan in less than 20 minutes. She was very helpful and even made me temporary glasses for the weekend. Erin was also super sweet and accommodating. I would recommend this place for their customer service and flexibility. read more

Dr. Chan was fantastic, she was very friendly and thorough in her exam not making you feel rushed at all. You can tell she really cares about her patients. The front end staff is capable, efficient and friendly. I highly recommend 20/20 Eye Wellness Optometry read more

Love it here. Feels welcoming, nice and clean. Very friendly and genuine care for patients. I'll be retuning as long as I'm in the area.

I was referred to Dr Chan by my brother several years back. Had 3 pairs of glasses and two pairs of sun glasses in her practice. One very memorable event that I still remember was when my son broken my glasses frame when I was sleeping. I called Dr Chan's office right away and she was able to see me the same day. After she exam the broken glass frame, she told me that it is broken beyond repair. She was able to find a floor sample frame and give it to me free of charge. read more

I found my optometrist!! Of all the optometrist I've visited, I like Dr. Chan the most. Dr. Chan is very knowledgeable and very detailed with her exam. I have an eye condition that most optometrists overlooked, but Dr. Chan thoroughly went through what symptoms I should be looking for. Of all these years with my eye condition, I never knew! It's so reassuring now to know what to look for. She made me feel comfortable and and made me feel like she really cared for my well being, which she does. I've had gone to a couple different optometrist previous to her and they just couldn't get my prescription right. I had complained to other optometrists that I'm getting headaches and dizzy from my prescription, and they wouldn't budge. Dr. Chan was not like other optometrist and didn't have the arrogant attitude where she knows best. She listened to me, and agree that my comfort is best for me. If the other prescriptions are making me dizzy, there's no reason to keep that prescription. Thank goodness! and she nailed my prescription! Finally can wear glasses with comfort. Throughout the whole exam, I did not feel rushed. She took her time and made me feel so comfortable. It was a different experience, and a good one. Finally have an optometrist that I can stick to. read more

Overall, my experience was OK here. We found this place after my husband and I switched insurances and this was an office that took our new insurance and also decided to come here based off Yelp reviews. When my husband and I came in with our kids, there were only three people in the office -- they were chatting with each other, stopped briefly to look at us and chatted again for a few more minutes. We thought they were just customers talking amongst themselves but it turns out the three were office staff...um okay. We realized that because after the social talk they had with each other, for say about 5 minutes, it turned into: "hi, are you here for an appointment?" We let that first impression go because they turned out to be a pretty friendly staff and even sweet actually with our little kids. Anyhow, what was suppose to be about an hour or so visit ended up being over two. My husband went in first and he said it was routine for him. Then I went in second. Dr. Chan went in the room with the new tech that was hired to help train her on how to check my eyes with the field vision device. They checked my right eye first and then Dr. Chan said to the tech "ok that's it." I asked "hey, aren't you suppose my left eye too?" There was an awkward silence and then the tech proceeded to check my other eye. Moving on to my eye exam with the Dr., while I believe she's competent with her work, socially, it was off. Remind you, I came in with my husband and my two kids -- she was opinionated about children, had strong feelings about how marriage was not necessary, etc. -- hey, I am not opposed to people not having kids or people not being married. But I was there for an eye exam and felt that her comments came across as rude, and at times, her personality a bit condescending. I had dry eyes and had to come in again a month later for another exam. So a month passes & my follow up appt. was yesterday. While in the exam room with the Dr, she again shared her strong opinions about the same topics and more -- I did not feel comfortable and this time I realized that the first time was not a fluke and that I probably would not be coming back again. My eyes are still dry even after using the therapy she had rxed for me last time and she said she wanted to see me again in a month. Towards the end of my second visit, I kindly clued in the Dr. more about my background, her demeanor changed and I could see that she was a little friendlier in her tone. When I was about to walk out, she reminded me that I needed to schedule another appointment in a month -- I just said that I would call them. All in all, I didn't quite have the best experience here and will look for another provider. read more