Had to get a new iPhone and watch and these guys were the best!! Very helpful, knowledgeable and there was no wait times unless the Fremont location (2 hours and horrible attitudes) Definitely worth the extra miles to come here for your wireless needs. read more

Verizon - Mobile Phones Near Me - San Ramon, California

Do not go to an authorized Verizon retail store! Instead go to a Verizon corporate company. I had placed an ordered for my new phone for pick up at this location. When I arrived the employee claimed they were having system issues so they could not upgrade my phone although she had the actual phone with her. When I called the actual Verizon line the representative told me what happened was probably the San Ramon employee made an error and advised that I should not go to an authorized retail store since they just want customers to buy phones directly with them. The employee did not even give me alternative resolutions and was not helpful at all. Long story short I advise you if you are going to upgrade your phone and order online do not go through this San Ramon location. An update to this review I called Verizon to cancel this order their corporate headquarters called me and said this store marked my order as delivered and completed although I never received the phone. Please also note this store never contacted me nor did they email or text me to tell me my order was ready. I also received an email that my order was cancelled. It seems very suspicious to me. Good luck if you go through this retail seller. Just beware. read more

Avoid This Store -- Especially the Opening Sales Agent I came in for a simple phone upgrade and left with one of the most frustrating customer service experiences I've ever had. The opening sales agent charged me both a service fee and an activation fee, then told me to call Verizon and have them remove the charges -- but not to mention his name because he would "get in trouble." Of course, when I called Verizon, they said there was nothing they could do. A few days later, I went back to the same store to return the phone. I arrived right at opening and was second in line. The same agent told me I would need to call customer service to start the return, even though customer service had specifically told me to go back to the store. He also claimed the customer in front of me would take over two hours to process, and that the next available employee wouldn't arrive until 12:30 PM. Thankfully, I didn't leave. Another agent actually came in around 11 AM, and she was fantastic. She helped me right away and processed the return smoothly. She did have to charge a $50 restocking fee, but I called Verizon and they refunded it without issue. To make things worse, the opening agent originally told me my monthly bill would go down after the upgrade -- but it actually went up by $12. I highly recommend avoiding this store, and especially avoiding the agent who opens in the morning. Dishonest, unhelpful, and misleading. The one helpful agent isn't enough to make up for the terrible experience. read more

Despite some glitches with putting in passwords, an old phone overheating during transfer of contents, my purchases went well. Isiah was a gracious and patient young man who was very helpful navigating through all the issues I had transferring and deleting data on the trade in. While waiting for content to delete, transfer and upload he graciously listened to me fill the time with stories and movie reviews. A great employee. read more

EXCELLENT SERVICE! Rohan solved every issue with my husband's phone and tablet! He gave us clear explanations and more helpful info than any other experience we've ever had. Much appreciated. He understood his needs and selected the perfect phone and showed the options for a tablet solution both the right price! read more

I was having issues with my IPhone and figured maybe it was time to look into getting another phone. I stopped into the Victra/Verizon approved dealership and noticed they had a sign up showing it was the last day for a special they were running. If I turned in my phone (which was going on 6 years old) I could get a new phone for free and only pay the tax on the phone and a small service charge for the transfer and service-up of the new phone. The store was busy with a couple people ahead of me and it was also towards the end of the day. I was fortunate to get Rohan as the technician/salesperson to assist me. He answered the questions I had and at first didn't think he had a new phone, but he went in the store room and found one. He then got all my information and started transferring everything from my old phone to the new phone. He told me I could have 5 days to double-check everything and make sure everything transferred over. I came back the next day and completed everything since the transfer was all done. Rohan told me if I had any further questions or concerns to stop by and he would do his best to take care of any questions I may have. I would definitely recommend Victra to anyone looking for a good experience buying a new phone! read more

Fayaz was fantastic restoring my AOL mail on phone. He was very effective! Highly recommend!!!

I was in earlier today to check and see if I was eligible for a trade in promotion and sure enough I was! I worked w Faisal and Nabi who were wonderful. I ended up with a iPhone 16 Pro Max and a new iPad. Both were super professional and easy to work with. They helped lower my bill, transfer all of my data from the old phone. Buying a new phone is never a simple process but they were great - good sense of humor, and friendly. Do they try and sell other services and screen protectors - of course they do but that's their job. Will definitely be back! read more

Verizon - New iPhone 16 pro max and iPad 10th gen - Mobile Phones Near Me - San Ramon, California

This is a follow up to my initial review on Sunday July 20. I had to go back to the store because my wife's text messaging app, Textra had apparently wiped out the texts she sent, though not the texts she received on her new Pixel 9. I AI'd possible solutions and every one I tried failed to display her sent texts. So back to the Victra San Ramon store. Fortunately Rohan was there and once again, saved the day. Though the text messaging app, Textra was not a Google Messages app he saw that when I had changed the bubble for sent messages to white, I failed to make sure that the text color was not also white, which caused no text to show up, white on white. Duh. Once he changed the color of the text to black, bingo, all of her sent texts came back. She was so frustrated she wanted me to switch back to her old 7 if her Textra app could not be fixed. So, once again I must laud Rohan who figured out how to solve a problem with an app he no doubt had no familiarity with as it is a 3rd party app I discovered a long time ago to replace the stock Android text messaging app that came with my old Motorola phone back in the Stone Age. read more

I wish I didn't have to give any stars because of the greed-driven managers. My partner's mother had an online phone order ready for pickup at this location. The managers gave away her new phone to another customer to get the commission for the store even though that phone was reserved for her and not the customer who had walked in earlier that day. We had a confirmation email from the corporate office that said the phone was delivered to this location and was ready for pickup, but the store managers insisted that the phone was shipped to the his mother's address. We called again after speaking with corporate who said the phone was indeed there, but the managers of that store decided to lie to us again and tell us that the order was cancelled. We have spent days trying to resolve this issue and the phone order has still yet to be cancelled or replaced. read more

Fayaz did an amazing job giving customer service to me when I was frustrated. He juggled 2 other customers while waiting on me as I had an appointment. Give him a promotion because he needs another person to help him and it was only him all day at the busiest time of year! read more

Frances was top notch in customer service. We went to Verizon in Dublin and left within 10 minutes feeling frustrated. As soon as we walked in he greeted us, asked how he could help, was knowledgeable and friendly. I love this store and Frances made the experience for us 5/5 stars. Thank you for the new phone and easy set up! He sold us on protection plans and screen protectors without feeling pushy, will come back to this location over all others. read more

Francis was a great help. He assisted me in connecting my watch to my iPhone, which had been giving me a hard time and wouldn't connect. I really appreciate his support! read more

These guys are fraudsters!!! DO NOT GO TO THIS PLACE. They charge absurd prices and the young man who helped me was super unprofessional and impatient. I recommend going to the Xfinity which is next to this store and getting your mobile service there. I couldn't believe how much I could be saving over there for my mobile service. Overall experience 0/10. Please spend your money else where. read more

First don't ever use vectra. 'Authorized dealer or incompetent ?? Incompetent and thief's. Misleading and just about sales. I am so angry at the mess they have made and I have spent 2 hours on phone with actual Verizon to fix. Don't use this location or vectra read more

My phone had been having difficulty charging and connecting to my car. The My Verizon app told me it had (re)connected 88x that morning, so I came in (without an appointment) and Randy greeted me and helped me right away. Turns out, it was time for an upgrade. Randy helped me pick the Samsung Galaxy S22 Ultra with 256 memory, since I was happy with my old phone, but had maxed out on data. Also had an $800 trade-in value! None were in stock, so had to come back to pick up. Since I had so much to transfer over, I connected to the WiFi with my laptop and pretended I was at the local coffee shop. Randy helped a few customers while I waited. Super knowledgeable and welcoming. He addressed technical issues, even had customers call his phone directly. He also helped someone upgrade their iPad. I saw an ad for Eargo (hearing aids) in the store and asked him about it when he checked on me and he was happy to pass on my info, so a rep could follow up. Overall, great experience. Ask for Randy. He'll be able to help you start to finish! read more

If I could give this store 0 stars I would. not only are they pushy about trying to get you to change your plan, but they will actually change it without your authorization. My mom went in just to activate her eSIM card and walked out with a completely different plan--without being informed or giving consent to change anything. To make matters worse, they charged her $39 for the activation of the eSIM, even though when I went in for the exact same thing a few weeks ago and I wasn't charged at all. We're on the same plan and account, so there was absolutely no reason for the difference and charge. We spent hours on the phone with Verizon customer service trying to fix everything and get our original plan back just so we could access the perks in our plan--like Disney+, Hulu, ESPN, and Apple Music. Thankfully, customer service was apologetic, and they confirmed my mom should never have been charged that fee or have had our plan changed without consent. Still, that's no excuse for the employees at this location who clearly cared more about making a profit than being honest and respectful. Avoid this place if you value your time and money. And avoid Verizon if you can!!!!! read more

Noah at this store was phenomenal. 2nd time coming here and both times was very aware of our wait time and considerate to us. Love the way he is knowledgeable about the products and when he doesn't know, he is honest about it and finds out the correct information. Phones can be challenging for folks that are getting older (my parents) - he made the whole process a breeze. Retain people like Noah and please give the guy a raise! -Fukuda Family read more

I called the phone number listed for the San Ramon store, it went to a central calling station and not the store. They told me that because I was a long time customer (over 14 years), that I would be eligible for an $800 credit towards a new phone. I went into the store after making an appointment with the man on the phone, only to find that they would not promise me anything more than a $600 credit and my bill would've gone up to almost double what I'm paying currently because they are trying to force me into an unlimited data plan. I am a senior citizen and don't need unlimited data and certainly don't want my bill to increase by twofold. Shame on you Verizon. You just lost a long time customer! Update: despite a few automatic respond, emails, never did hear back from anyone at Verizon to resolve my issue read more

Randy was awesome! Went in to San Ramon store to change my moms service from AT&T to Verizon, Randy helped us out, he was patient, we got the AT&T unlocked and mom was on Verizon net work right away thank you Randy for your knowledge and a seamless switch over! read more

How to lose a costumer in 2 minutes- come to San Ramon Verizon and ask for Veniria. You won't be disappointed. Unprofessional, rude , zero intention to help, unwelcoming with huge attitude. Other reviews mentioned " terrible experience " and " almost zero costumer service " and I feel it's an understatement. read more

AWEFUL!!!!!!!!!!!!!!! I went to buy a new phone at this store mainly because my Verizon connectivity is terrible. They sold me on new phone saying my connectivity will be the best its ever been with the new 5G network. WRONG. Do not go with Verizon under any circumstances. THEY ARE THE WORSE cellular company out there! no regard for customer service. No regard for holding their employees accountable to tell the truth. No regards for good business ethics. END OF STORY! read more

Sign on the outside of their building is misleading if not miss representing. This is a dealer not the actual Verizon corporate store. if there's any issues Verizon will tell you to go back to the "dealer". IN our experience they were very unreliable and on accountable. Verizon eventually honored most of the promises that we had in writing and my advice would be Drive A little bit more and deal directly with a corporate store the amount of time and back-and-forth emails equated to maybe 20 hours, Big disappointing headache! if there's a problem well worth the five minute drive further to a corporate store. read more

The worst unprofessional store I hope I had option for zero stars. To start with we have orderd new phones and went for activation plus promotional offers by the eod day that transfer took 3 hours and these are the pit falls: My wife phone was not transferred i had to do it My phone they said that I will recieve a 1k $ credit. Note: They said it was some system glitch hence they were not able to complete my transaction and today when I went they almost asked me a question who are you!! Advice to others.: Dont bother about the distance go to verizon store it self as it woyld save you n number of vists to this store. There was an associate who was constantly on chat over her phone with her friend and bearly respected our time. read more

I had a great experience here from beginning to end. I came in without expecting to make my switch to Verizon on the day of, but after receiving so much information, courtesy and a great deal, I jumped ship from AT&T! There was no "upselling pressure" or sense of poor management like my experience at literally every AT&T retailer I've ever visited. I especially want to commend Jessica for being so knowledgeable and patient with all my questions. The transition was seamless and totally unproblematic thanks to her gracious assistance. read more

Verizon - iPhone XS - Mobile Phones Near Me - San Ramon, California

We're here for new phones and to change our service plans over to Verizon. The customer service is exceptional and Jeremy took care of everything for us. The store is clean and neat. It's located in a strip mall with plenty of parking. read more

Today I went in because I had many icons mission from my Home Screen. Jesus was so helpful. He fixed my problem in minutes and asked what else he could do to help. I received excellent customer service!! read more

My experience here yesterday was exceptional! David was absolutely wonderful. I came in an absolute mess with my mom after having the WORST 4th of July ever. I lost my phone to the river and needed a new one ASAP. I came in dreading it and thinking it was all going to be a nightmare. I was in tears upon arrival but David was patient, kind and understanding. He was so sweet and knowledgeable. He dealt with me and my mom so incredibly well. My mom asked him 1000 questions and I was just so upset from the day before but he was calm and kind. He told me everything I needed to know and assisted me extremely thoroughly. He helped me through all my concerns and got my phone completely up to date and told me all the new features that I wasn't accustomed to on my last iPhone. He not only helped make this process as painless as possible but his kindness and amazing customer service turned my entire day around. He could see I was sad and genuinely wished better things for me going forward. Not just A+++ customer service but a genuinely amazing person all around and that is hard to come by these days. Long story short I would highly recommend this Verizon for your next phone purchase or upgrade! PS: Almost forgot to mention that he stayed almost an hour after closing with a smile on his face happy to help! Literally the best! read more

Verizon - David, you rock! Thanks for making buying a new phone painless :) - Mobile Phones Near Me - San Ramon, California

I have been to this store at least 3 different times and each time, Noah helped me out. First was to ask questions about changing a plan and changing phones. He was extremely helpful, and did not pressure us at all. The second time we went in, we did change a plan and phone for my brother-in-law, who is not tech savvy at all. Noah took the time to explain things, and answered all of his questions. This last time, my husband and I went in to change phones. The AC wasn't working, and it was really warm in the store. Noah, once again was his friendly, helpful self, in spite of him being subjected to an uncomfortable temperature all day. I am not sure why the store got low review scores... I know that there is sometimes a wait, but it can't be helped if Noah is the only rep in the store. He does his best to help everyone, and to apologize for the wait. I would suggest trying to schedule an appointment if you don't want a long wait. We didn't have any appointments, and understood we would need to wait our turn... not a problem for us. read more

This location is the worst. The Dublin location has excellent service in a welcoming, attitude-free setting.

The worst experience in the worst location you can ever go if you decide to go here be prepared to wait 1 to 2 hours and then tell you we're close after you waited and had appointment she literally had one customer made me wait 2 hours just to activate my prepaid phone all for one customer I waited 5:35 PM TILL 7PM wow read more

Be careful going to these places as they are not real Verizon's. They tend to give you the run around and have almost zero customer service. I was sent here to process a return from another Victra and told that I can't return the item because corporate doesn't allow returns over $100 at other stores. Only this item was only $79.00. They are quick to give you the run around so save your time. At the very least avoid this location. The others were much better to deal with. read more

Holy cow best customer service experience ever! You have to come to the Verizon store in San Ramon and meet my new friend Jessica! She is amazing and the best customer service I have ever experienced no joke! I came in with a phone it fell into the swimming pool and for a very small cost I got an upgraded phone and an iPad! And I'm still paying less than I was paying before when I was making payments on my old phone. I encourage you to come check out this great store new ownership and the knowledge and helpful attitude of the sales representatives is by far the best I've ever experienced! read more

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Terrible experience with Verizon-Victra retailer. I wanted to set up a business account in Oct 2020 because I was promised a great deal including BOGO iPhones and a cheaper monthly rate through my business. Turns out they didn't process my application correctly and I was charged an extra $300 the past two monthly bills. When I go back into the store, reps tell me they don't have the power to correct the error and make failed attempts to call Verizon financial department. I could have done that much on my own, so seems pointless to come into the store for help. Needless to say, countless hours have been wasted trying to fix a problem through this third party Verizon store. Issue is still not resolved 3 months later! Be weary of Victra as they seem to not be well connected with corporate Verizon and it makes for a lot of miscommunication and customer frustration. read more

Two months after purchasing two phones with Pure Gr tempered glass protection the glass on each phone cracked. Victra had told us how good the warranty was. Company would not replace them at that time and said wait for a few months. Nothing. Now right at one year later we still fighting Victra to solve this problem. Nothing from them. Victra knew the single star reputation they had and how the warranty was no good. Victra's dishonesty has gone on for months with promise after promise. Today it was the same story go to the manufacturer. So much for spending $600 on phones with Victra. A dishonest Verizon retailer Tad Wheeler read more

Noah was incredible! He had so much knowledge of the services and different phones. Very polite and good guy. Will refer people to him for sure!!! read more

Staff was fine- but why promise one hour pick up if you can't fulfill it. Next time I will be shipping my phone. If I knew my phone would take a full 24 hours I would have just shipped it. Giving 5 stars cause it's not the employees fault. To customers reading this just get your phone delivered it takes the same amount of time. I give the store/company one star but the employees get 5 stars since they were just as shocked as me. read more

Really upset on how they dont know if they have phone in stock in stores. I drove 30 minutes to get a phone because the online styem said they had it just to be told last minute that they dont have it . read more

PLEASE NOTE: VICTRA IS NOT A VERIZON WIRELESS CORPORATE STORE/ENTITY. Make sure you ask a Verizon wireless corporate representative what this means when it comes to servicing your phone and or contract. read more

This was perhaps the worst experience of customer service and product knowledge I have ever experienced. The person who helped us did not know about their products and basically lied to us because he didn't know. He says the only way we'll get a specific promo is if we both get new phones - I don't want a new phone. Tells me the phone that he is trying to sell me is better than the one I already have, I tell him no it is not, and he kept pushing, but I said no I do not want a lesser phone. Find out, my partner is still able to get the promo even if I don't get it. He says our order will be there in a couple days - it was not. This is only the beginning. I cannot fully blame him - the management in this store is also a piece of work. I can not at all recommend this Victra Verizon store even slightly. We should have gone elsewhere but this was so convenient. Never again. Horrendous. read more